Best Shipping Insurance Software

Narvar

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers.

Average Rating: 4.2/5.0

Total Reviews: 189

Onward Checkout+

Onward is the post-purchase experience platform that helps brands protect every order and delight every customer. With VIP Protection, shoppers get fast resolutions for lost, stolen, or damaged packages while merchants gain peace of mind knowing claims are handled within twenty-four hours. Onward also powers seamless returns, flexible order editing, carbon-neutral shipping, and merchant-defined satisfaction guarantees. For merchants, Onward is more than protection—it is a growth engine. By reducing support costs, minimizing cancellations, and building trust at checkout, brands see higher conversion, stronger retention, and lasting customer loyalty.

Average Rating: 4.9/5.0

Total Reviews: 43

Route

Route empowers online brands with a premium post-purchase customer experience. Lost, stolen or damaged packages? Route covers all of that, letting customers reorder in one click, while merchants rack up an additional sale, instead of potential lost revenue. Route delivers proactive shipping and delivery updates for every order, while bringing the entire e-commerce transaction history, visualization map and carrier resolution options in one convenient place.

Average Rating: 4.5/5.0

Total Reviews: 110

AfterShip

AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more

Average Rating: 4.7/5.0

Total Reviews: 309

Cabrella Shipping Insurance

Cabrella Shipping Insurance Intelligence is a shipping insurance company that provides the best market rates on shipping insurance and a software one can use to quickly and easily file and generate claim information, receive risk analysis data, observe any loss ratios, and keep an eye on transactions. Easily integrate with any carriers and in multi-carrier systems. Cabrella's API acts as a supplement to the tracking function of different carriers.

Average Rating: 5.0/5.0

Total Reviews: 8

Extend

Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider. Customers’ claims get resolved fast, with our automated claim intake processing 98% of claims in 90 seconds. Extend Product Protection Modern product protection resolves product issues and accidents with easy replacements and repairs. It can also drive revenue across multiple sales channels. Extend comes at no cost, so the revenue you make goes directly to your bottom line. Our merchants see a 2% lift in revenue on average. Plus, Extend keeps customers in your brand’s ecosystem. We see that customers who purchase warranties have a 4.5% repeat purchase rate. Extend Shipping Protection Modern shipping protection eliminates costs to resolve deliveries that are lost, stolen, or damaged in transit. Protect your brand by ensuring your customers have every opportunity to enjoy a working product. Extend’s no-cost platform reduces the operational overhead you need to do just that, saving you time and money. How Extend Works 1. Merchants sell proprietary protection plans at online checkout (product and shipping protection) and/or in-store, by email, over the phone, or in your mobile app (product protection). 2. If an issue arises, customers file claims with Extend’s chatbot, Kaley; Extend customer support; or merchant customer support. 3. Extend fulfills the claims with a replacement product from the original merchant or repair (product protection only) leveraging Extend’s service network or the merchant’s repair team.

Average Rating: 4.5/5.0

Total Reviews: 61

CWILL Order Tracking

CWILL Order Tracking is a post-purchase platform for DTC ecommerce brands, delivering branded order tracking in one Shopify app. CWILL Order Tracking is a Built for Shopify–certified app trusted by 16,000+ Shopify and DTC brands and rated 5.0 from 2,832 reviews on the Shopify App Store (launched 2019; US-based in Cary, NC). It connects to 1,500+ carriers worldwide to sync shipment tracking in real time, powers branded and multilingual tracking pages (20+ languages) that cut WISMO (“where is my order”) tickets, and automates proactive shipping notifications across email. Beyond visibility, it turns the post-purchase window into repeat revenue through an AI-powered upsell/recommendation system for cross-border merchants and powerful analytics.

Average Rating: 4.8/5.0

Total Reviews: 135

LateShipment.com

LateShipment.com is the post-purchase operating system for e-commerce brands, B2B shippers, and 3PLs. It replaces 3–5 disconnected tools with one connected platform for delivery tracking, returns management, parcel auditing, and shipping insurance — turning post-purchase into a measurable source of revenue, cost savings, and customer loyalty. - 4,500+ e-commerce brands, B2B shippers, and 3PLs on the platform - 1,200+ integrations including FedEx, UPS, DHL, Shopify, BigCommerce, Zendesk, Freshdesk, Gorgias, Klaviyo, and ShipStation - Consolidating the post-purchase tech stack on LateShipment.com cuts tech spend by up to 60% - AI trained on 1.2B+ parcel data points — predictive, not reactive - No new workflows. No extra training. Live in under 4 hours. Track every shipment and prevent delivery failures Branded order tracking pages hosted on your domain with AI-powered product recommendations - 13+ proactive shipping notifications across email, SMS, and WhatsApp at every delivery milestone - Predictive Incident Alerts flag delays and exceptions before customers notice - Estimated delivery dates displayed at checkout to reduce cart abandonment - Multi-carrier, multi-parcel single-order tracking view across 1,600+ carriers - 72% reduction in post-purchase customer enquiries (WISMO) - 12% lift in repeat purchases from tracking page product recommendations Turn returns into retained revenue - Self-service branded returns portal embedded in your storefront — no third-party branding - Exchange-first automated workflows that push shoppers towards exchanges over refunds - Store credit incentives and bonus credit options to keep revenue in your ecosystem - Custom return policy enforcement — return windows, non-returnable items, restocking rules - 40% of returns converted into exchanges - 95% reduction in returns processing time - 80% reduction in return-related support tickets Recover money from carrier billing errors automatically 160-point automated audit across FedEx, UPS, DHL, and 1,200+ carriers - 50+ types of service failures and billing errors detected — late deliveries, DIM weight errors, duplicate charges, address correction overcharges, and more - Refund claims filed automatically with zero manual work - Expert Claim Redressal disputes and overturns carrier-denied claims—unique to LateShipment.com - Outbound and return shipment invoices both audited - Recover up to 20% of annual shipping expenses Setup in under 2 minutes. No contracts. Performance-based fee. Protect every shipment from loss, theft, and damage - Automated shipping insurance with smart rules that select coverage per shipment - Shopper opt-in at checkout or auto-coverage on the backend—both models supported - Replacement guarantee widget drives a 24% lift in checkout conversions - One-click claims management with a 99% claim approval rate - Coverage up to $2,000 per parcel across domestic and cross-border shipments - Claims integrated with Zendesk, Freshdesk, and Gorgias — no tool switching for your support team One platform. Four products. Everything connected. - One integration replaces 3–5 separate vendor contracts - Connected data flows across tracking, returns, audit, and insurance — issues diagnosed, not just reported - Multi-warehouse, multi-region, API access, and white-label for 3PLs - Unlimited users on every plan. All features unlocked. No paywalls. - White-glove onboarding with a dedicated success manager — live in 48 hours - 24/7 human support on Slack, email, and phone. No bots. - 30-day free trial. No contracts. No minimum volumes.

Average Rating: 5.0/5.0

Total Reviews: 9

Navidium

Navidium App is a Self-insured shipping protection platform with a built-in claims management solution.

Average Rating: 4.5/5.0

Total Reviews: 4

Shippo

Everything you need for scalable shipping in one place, plus the best rates from top carriers. Seamlessly sync your orders from all of the top e-commerce platforms and get access to the best rates from 40+ carriers worldwide including UPS, USPS, and FedEx. Shippo’s end-to-end multi-carrier shipping software is well-equipped to support you as your needs grow. Automate workflows across the entire fulfillment journey making it easy to scale. Over 100K brands trust Shippo. Top features include: >>The end-to-end shipping platform for every business - Make shipping a seamless part of your business - connect your e-commerce platform or build our implementation-ready API directly into your workflow, fulfill orders quickly with smart defaults and configurable automations, and gain insights that help you ship smarter with analytics and reporting. >>Support every step of the way - Go with confidence thanks to our experienced customer support, implementation and success teams. We have the shipping knowledge to get you started quickly and keep you up and running consistently. >>Grow into the future with Shippo - You will only ship more tomorrow. Shippo is there for you with 99.99% uptime, a modern tech stack, and all the features you need to create a greater brand connection to your customers and scale to match your highest ambitions. Just like our 100,000+ customers, Shippo can help you grow into the future with confidence.

Average Rating: 4.2/5.0

Total Reviews: 76

ShipTection Shipping Protection

ShipTection is a Shopify app that allows you to easily offer shipping insurance to your customers at checkout. Customers purchasing shipping protection have peace of mind knowing that they're covered if an item is lost, damaged, or stolen. As a merchant, you generate additional revenue and reduce your shipping liability. Key Features: B2B ShipTection: ShipTection also offers B2B ShipTection which allows merchants to purchase shipping insurance if a customer didn't purchase it at checkout. Claims Dashboard: Monitor and manage claim statuses in real time with our easy-to-use Claims Dashboard. Seamless Integration: ShipTection works with all Shopify themes and can be installed and live in under 10 minutes.

Average Rating: 5.0/5.0

Total Reviews: 2

Corso

Corso is a comprehensive post-purchase platform designed to enhance the customer experience for Shopify merchants by integrating various post-purchase services into a unified system. This platform addresses common challenges such as delivery issues, returns, exchanges, warranties, and customer support, streamlining operations and improving customer satisfaction. One of the core features of Corso is its Concierge service. This function allows customers to add additional protection at checkout, covering potential issues like lost, stolen, or damaged packages, free returns, and human-based post-purchase assistance. In the event of a problem, Corso's dedicated human Concierge team manages the resolution process, ensuring swift and efficient handling without burdening the merchant's support team. This service not only safeguards the customer's purchase but also maintains the merchant's reputation by providing prompt resolutions. Corso also offers a robust Returns and Exchanges system. The platform provides an embedded customer portal where shoppers can initiate returns or exchanges seamlessly. Merchants can configure automated workflows to handle approvals, generate return labels, and process refunds or exchanges, reducing manual intervention and operational costs. Additionally, Corso's exchange-first approach encourages customers to opt for exchanges over refunds, helping merchants retain revenue and foster customer loyalty. Another significant component is the Warranties and Registration feature. Customers can register their products and file warranty claims through the merchant's branded portal. Corso supports various warranty resolutions, including refunds, replacements, repairs, or store credits. The platform's Smart Registrations capability allows customers to submit proof of purchase via receipt photos, from which Corso extracts relevant data to streamline the registration process. This feature helps merchants build direct relationships with customers who purchase through third-party channels, expanding their customer base and enhancing engagement. Corso's Order Tracking functionality enhances transparency and reduces customer inquiries by providing real-time shipment visibility. Customers can access a branded tracking page on the merchant's site, receive proactive notifications, and manage post-purchase actions such as reporting shipping issues or initiating returns. This centralized tracking system minimizes "Where is my order?" inquiries, allowing support teams to focus on more complex issues. The platform is powered by Corso Intelligence, an AI-driven analytics and automation engine. This system offers actionable insights across post-purchase operations, enabling merchants to monitor performance metrics, detect fraud, recommend exchanges, and automate routine tasks. The rules engine allows merchants to set conditions and actions for various scenarios, such as charging return fees or auto-finalizing claims, without requiring coding expertise. Corso's integration capabilities ensure seamless connectivity with existing tools and platforms. The platform supports integrations with helpdesks, e-commerce platforms, shipping carriers, and more, creating a cohesive ecosystem that eliminates data silos and enhances operational efficiency. In summary, Corso provides a unified solution for managing post-purchase operations, combining shipping protection, returns and exchanges, warranties and registrations, order tracking, and AI-driven analytics into a single platform. By automating routine tasks and offering dedicated support, Corso enables merchants to deliver a premium post-purchase experience, retain revenue, and build stronger customer relationships.

Average Rating: 4.5/5.0

Total Reviews: 1

LABL

LABLis a shipping & order management tool built to save e-commerce retailers on time and money spent shipping their products. Designed to streamline the order fulfillment process, LABL's software offers a vast number of integrations that allow you to synchronize your business with the most popular sales channels, shopping carts, warehouse management systems, and parcel shipping carriers. Our multi-carrier shipping APIs can be used alone or together into an existing application or service and can be used in conjunction with our cloud shipping & order management solution.

Average Rating: 2.5/5.0

Total Reviews: 2

OrderProtection.com

Order Protection helps brands provide exceptional customer support and quick resolutions to shipping issues. Customers can easily add order protection to their cart or during checkout, and if any issues arise, our 24/7 support team resolves them in less than an hour, with approved claims receiving a refund or reshipment. From theft and damage to lost or missing packages and much more, we've got you covered. Our product was designed with one goal in mind: to relieve brands of the time-consuming, complex process of providing support and resolutions for shipping issues. So focus on your business while we take care of the shipping issues, and rest easy knowing your customers' shipping experience is in good hands.

Average Rating: 4.5/5.0

Total Reviews: 1

Carrier Claims Management