# Loop Returns vs Narvar Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Narvar excels in providing detailed shipment data, with users highlighting the powerful drilldowns that allow for in-depth analysis and effective customer service tracking. This feature is particularly beneficial for businesses looking to enhance their operational efficiency.
- **Users say** that Loop Returns transforms the often cumbersome return process into a seamless experience, effectively guiding customers towards exchanges or store credit. This approach not only simplifies returns but also helps retain customer revenue, which is a significant advantage for small businesses.
- **Reviewers mention** that Narvar's interface is intuitive and easy to navigate, making it a favorite among users who appreciate a straightforward setup process. Many have found the initial onboarding to be quick and efficient, which is crucial for teams looking to implement a returns management system without extensive downtime.
- **According to verified reviews** , Loop Returns shines in its ability to reduce ticket volume significantly, with one user noting an 80% decrease after implementation. This is particularly valuable for smaller teams that may struggle with high return management workloads.
- **G2 reviewers highlight** that while Narvar has a strong overall satisfaction score, it faces challenges in specific areas like ease of setup compared to Loop Returns. Users have noted that Narvar's setup can be less straightforward, which may be a consideration for businesses with limited technical resources.
- **Users report** that both platforms offer solid support, but Loop Returns has received higher praise for its customer service quality. Reviewers appreciate the responsiveness and helpfulness of Loop's support team, which can be a deciding factor for businesses that prioritize ongoing assistance.



---
## Frequently Asked Questions

### What is the difference between Narvar vs Loop Returns?

Loop Returns stands out from Narvar with higher reviewer satisfaction across all major dimensions, especially in ease of use and support.

| [Narvar](https://www.g2.com/products/narvar/reviews) | [Loop Returns](https://www.g2.com/products/loop-returns/reviews) |
| --- | --- |
| 4.2/5 (182 reviews) | 4.7/5 (63 reviews) |
| Mid-Market | Small-Business |
| 7.8 | 8.9 |
| 8.3 | 9.4 |
| Customer Experience (58 all-time mentions) | — |



### How do the pricing models of Narvar and Loop Returns compare?

Loop Returns is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Narvar.

- **Narvar:** Reviewers frequently mention that Narvar's pricing is on the higher side, but note that ROI and feature set can justify the cost for larger brands.
- **Loop Returns:** Reviewers describe Loop Returns as worth the money, with several calling out its strong value for small teams and its ability to reduce manual work.
- **Switching reasons:** Recent reviews highlight that small businesses switch to Loop Returns to reduce support workload and gain more automation at a lower perceived cost.



### What are the best alternatives to Narvar and Loop Returns?

The top three alternatives to Narvar and Loop Returns are AfterShip, parcelLab, and ShipStation.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Narvar](https://www.g2.com/products/narvar/reviews) | 4.2/5 (182 reviews) | Mid-Market | Pricing is considered high but justified by ROI for larger brands | Customer Experience (58 all-time mentions) |
| [Loop Returns](https://www.g2.com/products/loop-returns/reviews) | 4.7/5 (63 reviews) | Small-Business | Described as worth the money and valuable for small teams | Automation and ease of use |
| [AfterShip](https://www.g2.com/products/aftership/reviews) | 4.7/5 (311 reviews) | Small-Business | — | — |
| [parcelLab](https://www.g2.com/products/parcellab/reviews) | 4.6/5 (279 reviews) | Mid-Market | — | — |
| [ShipStation](https://www.g2.com/products/shipstation/reviews) | 4.3/5 (588 reviews) | Small-Business | — | — |



### Which Returns Management features should I prioritize when comparing Narvar and Loop Returns?

Buyers should prioritize ease of use, ease of setup, quality of support, exchange capabilities, and automation when comparing Narvar and Loop Returns.

- **Ease of Use:** Narvar scores 8.2, Loop Returns 9.4.
- **Ease of Setup:** Narvar scores 7.8, Loop Returns 8.9.
- **Quality of Support:** Narvar scores 8.3, Loop Returns 9.4.
- **Exchange:** Exchange is the most frequently mentioned feature in reviews for both products.
- **Automation:** Loop Returns is frequently cited for reducing manual work and automating returns processes.



### What are the pros and cons of Narvar vs Loop Returns?

Loop Returns' headline strength is ease of use and automation, while Narvar's is customer experience and tracking.

- **Narvar strengths:** Customer Experience (58 all-time mentions), Ease of Use (58), Tracking (49), Tracking Efficiency (44), Customization (37), Customer Support (35), Returns Management (33), Setup Ease (26), Service Quality (24), Features (21), Real-time Updates (21), Shipping Management (21), Easy Integrations (18).
- **Narvar trade-offs:** Limited Customization (23), Limited Functionality (22), Poor Customer Support (20), higher pricing noted in recent reviews, and some reports of slow support response or complex onboarding for advanced features.
- **Loop Returns strengths:** Reviewers highlight ease of use, automation, strong exchange features, and value for small teams. Many cite significant reductions in manual work and support ticket volume, with positive feedback on reporting and customer self-service.
- **Loop Returns trade-offs:** Some reviewers mention limited backend customization, rigid handling of edge cases, and occasional support delays for complex issues.



### Is Narvar or Loop Returns better for small businesses?

Loop Returns is the better fit for small businesses, with a higher proportion of small-business reviewers and stronger satisfaction scores.

- **Narvar:** Largest segment is Mid-Market; small-business reviewers note the platform is robust but sometimes costly and complex for smaller teams.
- **Loop Returns:** Largest segment is Small-Business; reviewers consistently praise its automation, ease of use, and ability to reduce manual workload for small teams.



### Which Returns Management platform has better integrations?

Narvar and Loop Returns are at parity for integrations, with both products supporting key ecommerce platforms.

- **Narvar:** Shopify is the most frequently cited integration, with 9 all-time mentions in reviews.
- **Loop Returns:** Reviewers highlight Shopify integration and direct Shopify order syncing, with positive sentiment around ease of use and automation.



### How do Narvar and Loop Returns compare on customer support?

Loop Returns is rated higher for Quality of Support, with a 1.1-point advantage over Narvar (9.4 vs 8.3).

- **Narvar:** Reviewers mention helpful customer support and responsive account teams, but also note occasional slow response times and support disconnects.
- **Loop Returns:** Reviewers consistently praise support responsiveness, helpful CSMs, and quick resolutions, with multiple mentions of positive onboarding and ongoing assistance.



### Which is easier to implement, Narvar or Loop Returns?

Loop Returns is rated higher for Ease of Setup, with a 1.1-point advantage over Narvar (8.9 vs 7.8).

- **Narvar:** Reviewers describe setup as generally easy, especially for standard use cases, but note that advanced configurations and onboarding for complex requirements can be time-consuming.
- **Loop Returns:** Reviewers highlight straightforward setup, minimal manual work, and quick onboarding, with many citing significant time savings for small teams.



### Which product has better Exchange?

Loop Returns is favored for Exchange, with reviewers consistently highlighting its advanced exchange features and positive impact on retained revenue.

- **Narvar:** Exchange is frequently mentioned in reviews, with positive sentiment around ease of use and reporting, but some reviewers note limitations in exchange flexibility.
- **Loop Returns:** Reviewers consistently cite Exchange as a standout feature, with multiple mentions of increased exchange rates, upsell opportunities, and automation that drives revenue retention.



| | Loop Returns | Narvar | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 63 | 185 | 
| **Largest Market Segment** | Small-Business (67.2% of reviews) | Mid-Market (45.3% of reviews) | 
| **Entry Level Price** | Free | No pricing available | 

---
## Top Pros & Cons

### Loop Returns

**Not enough data**

### Narvar

Pros:
- Customer Experience (58 reviews)
- Ease of Use (58 reviews)

Cons:
- Limited Customization (23 reviews)
- Limited Functionality (22 reviews)

---
## Ratings Comparison
| Rating | Loop Returns | Narvar | 
|---|---|---|
  | **Meets Requirements** | 9.1 (47 reviews) | 8.6 (146 reviews) | 
  | **Ease of Use** | 9.4 (47 reviews) | 8.2 (146 reviews) | 
  | **Ease of Setup** | 8.9 (36 reviews) | 7.7 (119 reviews) | 
  | **Ease of Admin** | 9.5 (34 reviews) | 8.0 (73 reviews) | 
  | **Quality of Support** | 9.4 (45 reviews) | 8.4 (140 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (34 reviews) | 8.5 (74 reviews) | 
  | **Product Direction (% positive)** | 10.0 (43 reviews) | 8.2 (133 reviews) | 

---
## Pricing

### Loop Returns

#### Entry-Level Pricing

Plan: CHECKOUT+

Price: Free

Description: Free software + return shipping. All of Loop's best functionality. 
Eligible for merchants with over 10,000 annual orders.

Key Features:
- Returns software
- US & Canada domestic return labels
- Return Bars®

[Browse all 3 editions](https://www.g2.com/products/loop-returns/pricing)

#### Free Trial

No

### Narvar

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Shipping

| Product | Score | Reviews |
|---|---|---|
| **Loop Returns** | N/A | N/A |
| **Narvar** | 7.8/10 | 62 |

#### Labels

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Label Printing** | Not enough data | 6.8 (41 reviews) | 
| **Return labels** | Not enough data | 7.4 (44 reviews) | 
| **Bar codes** | Not enough data | 6.8 (39 reviews) | 
| **Shipping Labels** | Not enough data | Not enough data | 

#### Order management

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Shipment Tracking** | Not enough data | 8.7 (61 reviews) | 
| **Third-Party Integrations** | Not enough data | 8.1 (44 reviews) | 
| **Manage orders** | Not enough data | Feature Not Available | 
| **Order Status** | Not enough data | 8.6 (51 reviews) | 
| **Shipping Services Integration** | Not enough data | Not enough data | 
| **Package Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 

#### Carrier and rate management

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Quick rate comparison** | Not enough data | Feature Not Available | 
| **Vendor availability** | Not enough data | 8.0 (41 reviews) | 
| **Flat rate services** | Not enough data | Feature Not Available | 
| **Auditing & Claim Filing Services** | Not enough data | Not enough data | 

#### Inventory management

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Low stock alerts** | Not enough data | Feature Not Available | 
| **Automated inventory orders** | Not enough data | Feature Not Available | 
| **Assign suppliers** | Not enough data | Feature Not Available | 

#### Reports

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Shipment reports** | Not enough data | 7.7 (44 reviews) | 
| **Inventory reports** | Not enough data | Feature Not Available | 
| **Unshipped products** | Not enough data | 7.1 (37 reviews) | 

#### Additional Functionality

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **AI Copilot** | Not enough data | Not enough data | 
| **Shipping Optimization** | Not enough data | Not enough data | 
| **Cost Recovery** | Not enough data | Not enough data | 
| **Refund Opportunity Identification** | Not enough data | Not enough data | 
| **Third Party Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automated Claim Filing** | Not enough data | Not enough data | 
| **Package Analytics** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Exceptions Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Carrier Invoice Auditing** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Container Shipping** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ground Shipping** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Import/Export Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Bills of Lading** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **EDI** | Not enough data | Not enough data | 
| **Returns Management** | Not enough data | Not enough data | 
| **Parcel Shipping** | Not enough data | Not enough data | 
| **Air Shipping** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Claims Management** | Not enough data | Not enough data | 
| **Discount Management** | Not enough data | Not enough data | 
| **Transportation Management** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Shipment Price Calculation** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Freight Shipping** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Ocean Shipping** | Not enough data | Not enough data | 
| **eCommerce Management** | Not enough data | Not enough data | 
| **Multi-Location** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Returns Management

| Product | Score | Reviews |
|---|---|---|
| **Loop Returns** | 8.8/10 | 37 |
| **Narvar** | 8.0/10 | 87 |

#### Integrations

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **E-Commerce** | 9.3 (34 reviews) | 8.9 (71 reviews) | 
| **WMS** | 8.2 (14 reviews) | 7.7 (49 reviews) | 
| **Accounting Integration** | 7.7 (18 reviews) | 7.6 (51 reviews) | 
| **OMS** | 8.8 (11 reviews) | 7.8 (51 reviews) | 

#### Tracking

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Shipping** | 8.9 (31 reviews) | 9.1 (73 reviews) | 
| **Inventory** | 9.0 (23 reviews) | 7.8 (53 reviews) | 
| **Freight Shipping** | Not enough data | Not enough data | 
| **Air Shipping** | Not enough data | Not enough data | 
| **Ground Shipping** | Not enough data | Not enough data | 

#### Transactions

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Exchange** | 9.3 (35 reviews) | 7.5 (51 reviews) | 
| **Approvals** | 9.0 (24 reviews) | Feature Not Available | 
| **Refund** | 9.0 (35 reviews) | 7.9 (56 reviews) | 
| **Credit** | 9.1 (31 reviews) | 7.3 (49 reviews) | 

#### Additional Functionality

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Driver Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Quality Control** | Not enough data | Not enough data | 
| **Warrant Tracking** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Refund Management** | Not enough data | Not enough data | 
| **Order Tracking** | Not enough data | Not enough data | 
| **Vendor Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Traceability** | Not enough data | Not enough data | 
| **Barcoding/RFID** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customer Portal** | Not enough data | Not enough data | 
| **Payment Processing** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Repair Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Field Reporting** | Not enough data | Not enough data | 
| **Label Printing** | Not enough data | Not enough data | 
| **Supply Chain Management** | Not enough data | Not enough data | 
| **Warehouse Management** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Refund Opportunity Identification** | Not enough data | Not enough data | 

### Shipping Insurance

| Product | Score | Reviews |
|---|---|---|
| **Loop Returns** | N/A | N/A |
| **Narvar** | 9.8/10 | 14 |

#### Shipping Insurance

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Claim Tracking** | Not enough data | Not enough data | 
| **Shipment Tracking Integrations** | Not enough data | 9.7 (6 reviews) | 
| **Cargo Tracking** | Not enough data | Feature Not Available | 
| **Reporting & Analytics** | Not enough data | Feature Not Available | 
| **B2C E-Commerce Tracking** | Not enough data | 9.9 (12 reviews) | 
| **Claim Filing** | Not enough data | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Loop Returns** | N/A | N/A |
| **Narvar** | 6.9/10 | 41 |

#### Agentic AI - Package Tracking

| Feature | Loop Returns | Narvar | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 6.5 (31 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (35 reviews) | 

---
## Categories
**Shared Categories (1):** [Returns Management Software](https://www.g2.com/categories/returns-management)


**Unique to Narvar (3):** [Shipping Insurance Software](https://www.g2.com/categories/shipping-insurance), [Package Tracking Software](https://www.g2.com/categories/package-tracking), [Shipping Software](https://www.g2.com/categories/shipping)


---
## Reviewer Demographics

### By Company Size

| Segment | Loop Returns | Narvar | 
|---|---|---|
| **Small-Business** | 67.2% | 27.3% | 
| **Mid-Market** | 31.1% | 45.3% | 
| **Enterprise** | 1.6% | 27.3% | 

### By Industry

#### Loop Returns

- **Apparel & Fashion:** 59.0%
- **Retail:** 26.2%
- **Consumer Goods:** 4.9%
- **Consumer Services:** 3.3%
- **Sporting Goods:** 1.6%
- **Marketing and Advertising:** 1.6%
- **Import and Export:** 1.6%
- **Alternative Dispute Resolution:** 1.6%

#### Narvar

- **Retail:** 36.1%
- **Apparel & Fashion:** 27.7%
- **Consumer Goods:** 8.4%
- **Luxury Goods & Jewelry:** 2.6%
- **Pharmaceuticals:** 1.9%
- **Health, Wellness and Fitness:** 1.9%
- **Marketing and Advertising:** 1.9%
- **Accounting:** 1.3%
- **Consumer Electronics:** 1.3%
- **Consumer Services:** 1.3%
- **Other:** 15.5%

---
## Alternatives

### Alternatives to Loop Returns

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [ReturnGO](https://www.g2.com/products/returngo/reviews) — 4.8/5 stars (92 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (278 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (326 reviews)
- [ReturnLogic](https://www.g2.com/products/returnlogic/reviews) — 4.7/5 stars (15 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (217 reviews)
- [CWILL Order Tracking](https://www.g2.com/products/cwill-order-tracking/reviews) — 4.8/5 stars (134 reviews)
- [Increff WMS](https://www.g2.com/products/increff-wms/reviews) — 4.7/5 stars (114 reviews)
- [ClickPost](https://www.g2.com/products/clickpost/reviews) — 4.8/5 stars (148 reviews)
- [Happy Returns](https://www.g2.com/products/happy-returns/reviews) — 4.8/5 stars (11 reviews)

### Alternatives to Narvar

- [AfterShip](https://www.g2.com/products/aftership/reviews) — 4.7/5 stars (311 reviews)
- [parcelLab](https://www.g2.com/products/parcellab/reviews) — 4.6/5 stars (278 reviews)
- [ShipStation](https://www.g2.com/products/shipstation/reviews) — 4.3/5 stars (587 reviews)
- [FarEye](https://www.g2.com/products/fareye/reviews) — 4.8/5 stars (326 reviews)
- [FacilityOS](https://www.g2.com/products/facilityos/reviews) — 4.7/5 stars (265 reviews)
- [ShipHero](https://www.g2.com/products/shiphero/reviews) — 4.5/5 stars (217 reviews)
- [Freightview](https://www.g2.com/products/freightview/reviews) — 4.7/5 stars (195 reviews)
- [Easyship](https://www.g2.com/products/easyship/reviews) — 4.4/5 stars (183 reviews)
- [Parcel Tracker Mailroom](https://www.g2.com/products/parcel-tracker-mailroom/reviews) — 4.7/5 stars (192 reviews)
- [MyCarrierTMS](https://www.g2.com/products/mycarriertms/reviews) — 4.7/5 stars (186 reviews)

---
## Top Discussions

### Loop Returns

No discussions available for this product.

### Narvar

- Title: [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) — 2 comments, 1 upvote
  > **Top comment:** "Yes, it is."
- Title: [Who is Narvar tracking?](https://www.g2.com/discussions/who-is-narvar-tracking) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar tracks shipments and customer interactions for over 1,500 brands and retailers, supporting more than 1,000 carriers and touching over 2 billion..."
- Title: [Who does Narvar ship with?](https://www.g2.com/discussions/who-does-narvar-ship-with) — 1 comment *(includes official response)*
  > **Top comment:** "Narvar isn't a shipping provider. However, Narvar does support over 1,000 carriers worldwide, enabling seamless shipment tracking and post-purchase..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/loop-returns-vs-narvar)