# Best Returns Management Software ## How Many Returns Management Software Products Does G2 Track? **Total Products under this Category:** 123 ### Category Stats (Aug 2026) - **Average Rating:** 4.57/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Outvio (+0.23%) - Among all products in this category, Outvio recorded the largest rating increase compared to last month _Last updated: August 20, 2026_ ## How Does G2 Rank Returns Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,600+ Authentic Reviews - 123+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Returns Management Software ![G2 Grid® for Returns Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/returns-management/grids.png?focus%5B%5D=8299&focus%5B%5D=118608&focus%5B%5D=1335355&focus%5B%5D=53424&focus%5B%5D=126148&focus%5B%5D=1697864&focus%5B%5D=128358&focus%5B%5D=77526) Highlighted products: Narvar, parcelLab, Swap Commerce, ShipHero, ClickPost, At Last, Increff WMS, and FarEye. Underlying data: [Grid® JSON](https://www.g2.com/categories/returns-management/grids.json?focus%5B%5D=narvar&focus%5B%5D=parcellab&focus%5B%5D=swap-commerce&focus%5B%5D=shiphero&focus%5B%5D=clickpost&focus%5B%5D=at-last&focus%5B%5D=increff-wms&focus%5B%5D=fareye) **Sponsored** ### ReturnZap ReturnZap powers advanced return and exchange functionality for Shopify merchants. Hundreds of Shopify sellers use ReturnZap to simplify and streamline their returns process. ReturnZap enables flexible returns policies and advanced automation logic through a beautiful, customizable returns portal. Shopify sellers love ReturnZap because it's a breeze to set up and very easy to use. ReturnZap has the most flexible exchange solution for Shopify, with purpose built tools to deal specifically with Shopify accounting and fulfillment challenges related to fulfillment. ReturnZap eliminates the need for manual exchange reconcilation, so you spend less time cleaning up data and more time magaging your business. Key features of ReturnZap include: - Embedded customer returns portal with full customization - Self serve return labels, with advanced shipping fee logic - Advanced return policies with flexible rules and workflows - Native integration to Shopify - Available WMS integrations - Custom graphQL-based API and Webhooks ReturnZap gives you the tools you need to not only save time, but also to reduce refunds and boost the bottom line. Offer store credit in multiple forms, including native Shopify account credit, and offer exchanges for any product, at any price. ReturnZap has deep integrations into Shopify and has been awarded "Built for Shopify" status, the highest level of recognition and achievement. ReturnZap feels like an extension of Shopify, making it easier for new users and teams to onboard and get set up quickly and easily. ReturnZap works worldwide, and can facilitate international return shipments. Our largest markets are: - US and Canada - UK - Europe, including France, Germany, Netherlands - Australia and New Zealand Customers love ReturnZap for its ongoing support. Get access to dedicated, top notch support at no additional charge. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2827&secure%5Bchosen_at%5D=2026-08-30T14%3A58%3A49Z&secure%5Bdisplayable_resource_id%5D=2827&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2827&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1336888&secure%5Bresource_id%5D=2827&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Freturns-management&secure%5Btoken%5D=8538b6dbc944d8fffb7aacfa221178a42c56b58869c963287a7ec324f5d7de19&secure%5Burl%5D=https%3A%2F%2Fwww.returnzap.com&secure%5Burl_type%5D=company_website) ### [Narvar](https://www.g2.com/products/narvar/reviews) Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands — including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey — from shipping insurance and delivery tracking to notifications, returns, exchanges, and fraud prevention — simplifying the everyday lives of consumers while driving business success for retailers. **Average Rating:** 4.3/5.0 **Total Reviews:** 184 #### How Do G2 Users Rate Narvar? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Exchange:** 7.5/10 (Category avg: 8.4/10) - **OMS:** 7.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 2.8/10 (Category avg: 1.6/10) #### Who Is the Company Behind Narvar? - **Seller:** [Narvar Inc.](https://www.g2.com/sellers/narvar-inc) - **Company Website:** www.narvar.com - **Year Founded:** 2012 - **HQ Location:** San Mateo, US - **Twitter:** @narvarinc 1,444 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=85dc5105678903bee83da3b88cee5a07dfbe58dca090b26e1b01da0a48a739ab&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnarvar&secure%5Burl_type%5D=linkedin_company_website) 367 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 40% Medium, 24% Small #### What Do G2 Reviewers Say About Narvar? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **user-friendly setup** of Narvar, enhancing customer satisfaction through seamless integration and tracking. - Users find Narvar to be **extremely user-friendly** , with seamless integration and easy access to essential tracking details. - Users appreciate the **easy access to tracking details** , enhancing customer satisfaction and reducing service calls effectively. - Users appreciate the **tracking efficiency** of Narvar, facilitating smooth post-purchase experiences and real-time order visibility. - Users value the **customization options** of Narvar, enhancing brand experience and improving customer communication effectively. ##### Cons - Users express frustration over **limited customization** , feeling dependent on support for simple adjustments in the return portal. - Users find Narvar's **limited functionality** frustrating, with challenges in analytics, email edits, and tracking pages. - Users report **poor customer support** , facing challenges in customization and slow resolution of issues through ticketing systems. - Users find the **difficult setup** of Narvar time-consuming and complex, needing dedicated effort for effective use. - Users find Narvar's setup process to be **complex and time-consuming** , requiring significant effort to fully utilize its features. #### What Are Recent G2 Reviews of Narvar? **["Good customer service, needs better EDD calculations when estimates are not provided by carriers."](https://www.g2.com/survey_responses/narvar-review-12071619)** **Rating:** 4.5/5.0 stars _— German R._ [Read full review](https://www.g2.com/survey_responses/narvar-review-12071619) **["Essential for Streamlining Returns & Reporting"](https://www.g2.com/survey_responses/narvar-review-8270287)** **Rating:** 5.0/5.0 stars _— Vipul C._ [Read full review](https://www.g2.com/survey_responses/narvar-review-8270287) #### What Are G2 Users Discussing About Narvar? - [Is Narvar a SaaS?](https://www.g2.com/discussions/is-narvar-a-saas) - 2 comments, 1 upvote ### [parcelLab](https://www.g2.com/products/parcellab/reviews) parcelLab is a post-purchase software solution designed to help brands enhance their customer experience after a purchase has been made. This innovative platform focuses on transforming the often-overlooked post-purchase phase into a meaningful and engaging journey for customers, thereby increasing brand loyalty and satisfaction. By managing the complexities of shipping, delivery, and returns, parcelLab enables businesses to focus on their core operations while ensuring a seamless customer experience. parcelLab's target audience includes retailers who are looking to improve their post-purchase processes. With a focus on operational efficiency and customer engagement, parcelLab caters to a diverse range of industries, from fashion and home goods to electronics and lifestyle products. The platform is particularly beneficial for brands that operate on a global scale, as it provides the tools necessary to manage post-purchase experiences across various regions and shipping carriers. Key use cases for parcelLab include order tracking via embeddable tracking pages, providing real-time and personalized updates to customers, and running targeted campaigns to increase upsells throughout the delivery process. By leveraging data from over 550 carriers worldwide, parcelLab ensures that shoppers are kept informed about their orders, reducing anxiety and enhancing satisfaction. The platform also allows brands to create a personalized returns experience, from customized return portals that recover revenue and communications to AI forecasting and beyond. At parcelLab, AI is embedded in the platform to make post-purchase operations more adaptive and less manual. It analyzes real-time shipment, returns, and customer interaction data to trigger relevant communications, predict potential delivery issues, and automate decisions like return routing or approval flows. Instead of relying on static rules, the system continuously learns from customer behavior and operational outcomes. This helps teams reduce repetitive tasks, respond faster to disruptions, and make more informed decisions across the post-purchase journey. One of the standout features of parcelLab is its ability to integrate seamlessly with existing eCommerce systems, allowing brands to implement the solution without disrupting their current operations. Additionally, the platform's analytics capabilities provide valuable insights into customer behavior and preferences, enabling brands to make data-driven decisions that enhance their post-purchase strategies. This combination of operational efficiency, customer-centric features, and continuous improvement of the platform positions parcelLab as a leader in the post-purchase software category. By utilizing parcelLab, brands can not only streamline their operations but also create memorable experiences that resonate with their customers. The focus on personalization and engagement helps to foster loyalty and encourages repeat business, ultimately driving top-line revenue growth. With a proven track record of success among over 1,000 trusted brands, parcelLab offers a comprehensive solution for all retailers who are looking to elevate their post-purchase experience. **Average Rating:** 4.6/5.0 **Total Reviews:** 273 #### How Do G2 Users Rate parcelLab? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Exchange:** 8.4/10 (Category avg: 8.4/10) - **OMS:** 8.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 2.9/10 (Category avg: 1.6/10) #### Who Is the Company Behind parcelLab? - **Seller:** [parcelLab](https://www.g2.com/sellers/parcellab) - **Company Website:** parcellab.com - **Year Founded:** 2015 - **HQ Location:** Boston, Massachusetts - **Twitter:** @parcellab\_en 1,011 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=783a4f3ac4b2b5b4cc392e3ae82226830b0ae8c462817c0403a3e8ef2831cf48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fparcellab&secure%5Burl_type%5D=linkedin_company_website) 163 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Agent, Customer service agent - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 55% Medium, 26% Large #### What Do G2 Reviewers Say About parcelLab? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of parcelLab, appreciating its simple setup and organized information for returns. - Users appreciate the **real-time tracking efficiency** of parcelLab, enhancing transparency and customer satisfaction significantly. - Users value the **real-time tracking updates** from parcelLab, enhancing transparency and satisfaction in their post-purchase experience. - Users value the **streamlined post-purchase communications** of parcelLab, enhancing organization and customer satisfaction effortlessly. - Users appreciate the **real-time tracking updates** of parcelLab, enhancing transparency and customer satisfaction. ##### Cons - Users experience **tracking issues** with ParcelLab, facing frequent logouts and limited information on older orders. - Users find **limited functionality** in advanced options and analytics, impacting their ability to optimize customer communications. - Users desire **more advanced personalization and analytics features** to enhance their customer communication and experience. - Users note the need for **more advanced customization options** , as current capabilities often require extra assistance and time. - Users find the **complexity** of parcelLab challenging, often requiring assistance to navigate its many features effectively. #### What Are Recent G2 Reviews of parcelLab? **["Fast Issue Identification and Tracking, Though It Can Be Slow at Times"](https://www.g2.com/survey_responses/parcellab-review-12453736)** **Rating:** 5.0/5.0 stars _— martino b._ [Read full review](https://www.g2.com/survey_responses/parcellab-review-12453736) **["Fantastic Email Tracking and Management"](https://www.g2.com/survey_responses/parcellab-review-13089005)** **Rating:** 5.0/5.0 stars _— Clair M._ [Read full review](https://www.g2.com/survey_responses/parcellab-review-13089005) #### What Are G2 Users Discussing About parcelLab? - [What is ParcelLab used for?](https://www.g2.com/discussions/what-is-parcellab-used-for) - 1 comment ### [Swap Commerce](https://www.g2.com/products/swap-commerce/reviews) Swap is an ecommerce operations platform for Shopify and Shopify Plus brands that want to sell globally without piecing together a different tool for every operational challenge. It brings cross-border commerce, tax and compliance, returns and exchanges, shipping, order tracking, shipping protection, inventory planning, and AI-guided shopping into one connected platform. Brands use Swap to manage the work behind the customer journey, from product discovery and checkout through delivery, returns, and international expansion. With Swap, teams can: \* Calculate duties, taxes, and fees at checkout, support DDP shipping, and manage customs and compliance requirements across markets. \* Create branded, self-service returns and exchanges with configurable rules, store credit, and exchange-first options that can help retain revenue. \* Manage labels, carrier services, tracking, branded notifications, and shipping protection across domestic and international orders. \* Connect sales, returns, and inventory data to demand planning, helping teams spot risk and make better purchasing decisions. \* Offer an Agentic Storefront where shoppers can discover products and complete purchases through an AI-guided conversation. Customer-facing experiences can be tailored to the brand, while operational teams get a clearer view of the data and workflows that often sit across multiple systems. Swap integrates with Shopify, Shopify Plus, and the wider ecommerce stack, including customer support, marketing, warehouse management, order management, and 3PL systems. Swap also manages carrier and logistics relationships behind the scenes, giving commerce, operations, finance, and customer experience teams more time to focus on customers and growth. Whether a brand is improving its returns experience, entering a new market, or modernizing product discovery, Swap connects the customer journey with the infrastructure needed to support it. **Average Rating:** 4.6/5.0 **Total Reviews:** 60 #### How Do G2 Users Rate Swap Commerce? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Exchange:** 8.8/10 (Category avg: 8.4/10) - **OMS:** 7.4/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.6/10) #### Who Is the Company Behind Swap Commerce? - **Seller:** [Swap Commerce Limited](https://www.g2.com/sellers/swap-commerce-limited) - **Company Website:** www.swap-commerce.com - **Year Founded:** 2022 - **HQ Location:** London, England - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=01f3c2b575d0cf2bbb81bb4bee2166c6e0260407b1d0957da9d363af2bc86f41&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsw-ap%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 72% Small, 27% Medium #### What Do G2 Reviewers Say About Swap Commerce? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Swap Commerce, ensuring seamless onboarding and a smooth returns process. - Users value the **improved customer experience** and intuitive interface of Swap Commerce, enhancing operations and satisfaction significantly. - Users value the **efficient returns management** of Swap Commerce, enhancing customer satisfaction and improving retention effortlessly. - Users commend SWAP's **responsive customer support** , consistently providing helpful assistance and enhancing overall user experience. - Users appreciate the **exceptional service quality** of Swap Commerce, enhancing the returns process for customers and staff alike. ##### Cons - Users face difficulties with **poor customer support** due to the slow escalation from AI chatbots to human agents. - Users face **return issues** with refunds not being automatic, requiring manual tracking for exchanges and delays in processing. - Users experience occasional **technical issues** , which can be frustrating, especially for less tech-savvy customers. - Users face **label creation issues** with Swap Commerce, which may lead to delays in their overall experience. - Users note **limited features** in Swap Commerce, especially in returns and multi-currency handling, impacting overall functionality. #### What Are Recent G2 Reviews of Swap Commerce? **["A strong returns platform improving customer experience and reducing manual work."](https://www.g2.com/survey_responses/swap-commerce-review-12992834)** **Rating:** 5.0/5.0 stars _— Assad Y._ [Read full review](https://www.g2.com/survey_responses/swap-commerce-review-12992834) **["Swap - a fully inclusive ecommerce partner"](https://www.g2.com/survey_responses/swap-commerce-review-11493351)** **Rating:** 4.5/5.0 stars _— Ewan C._ [Read full review](https://www.g2.com/survey_responses/swap-commerce-review-11493351) ### [ShipHero](https://www.g2.com/products/shiphero/reviews) ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x **Average Rating:** 4.5/5.0 **Total Reviews:** 214 #### How Do G2 Users Rate ShipHero? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 1.0/10 (Category avg: 1.6/10) #### Who Is the Company Behind ShipHero? - **Seller:** [ShipHero](https://www.g2.com/sellers/shiphero) - **Company Website:** shiphero.com - **Year Founded:** 2013 - **HQ Location:** Garnerville, New York - **Twitter:** @weareshiphero 6,223 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b62427a6b14cf0bf8a3cd593159fe0c5b64f8fd97d21b84c2049f7e02d47d830&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshiphero%2F&secure%5Burl_type%5D=linkedin_company_website) 361 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Operations Manager - **Top Industries:** Logistics and Supply Chain, Warehousing - **Company Size:** 82% Small, 15% Medium #### What Do G2 Reviewers Say About ShipHero? _AI-generated summary from verified user reviews_ ##### Pros - Users find ShipHero to have an **intuitive interface** and easy onboarding, streamlining their workflow and training processes. - Users highlight the **excellent customer support** at ShipHero, which ensures a smooth onboarding experience and ongoing assistance. - Users value the **intuitive user interface and seamless integrations** which enhance their onboarding experience and operational efficiency. - Users value the **reliable inventory management** of ShipHero, enhancing efficiency and supporting business growth effectively. - Users value the **setup ease** of ShipHero, highlighting its straightforward implementation and effective onboarding support. ##### Cons - Users find the **missing features** of bulk order editing and billing functionality frustrating, complicating their experience with ShipHero. - Users experience **poor customer support** with slow response times and unresolved technical issues affecting their workflow. - Users struggle with **bulk operations issues** , finding it hard to navigate and integrate with their existing workflows. - Users face **integration issues** with ShipHero, particularly with module switching, invoicing, and syncing between platforms. - Users find the **inventory management process cumbersome** and wish for better label printing capabilities within ShipHero. #### What Are Recent G2 Reviews of ShipHero? **["ShipHero: Innovative Picking Tech, Fast Performance, and Excellent Support"](https://www.g2.com/survey_responses/shiphero-review-13144203)** **Rating:** 4.0/5.0 stars _— Farneet W._ [Read full review](https://www.g2.com/survey_responses/shiphero-review-13144203) **["ShipHero: Streamlined, Customizable, and Efficient"](https://www.g2.com/survey_responses/shiphero-review-12973951)** **Rating:** 5.0/5.0 stars _— Maïré E._ [Read full review](https://www.g2.com/survey_responses/shiphero-review-12973951) #### What Are G2 Users Discussing About ShipHero? - [How much does ShipHero cost?](https://www.g2.com/discussions/how-much-does-shiphero-cost) - 1 comment - [Is ShipHero a 3pl?](https://www.g2.com/discussions/is-shiphero-a-3pl) - 2 comments - [Is ShipHero a WMS?](https://www.g2.com/discussions/is-shiphero-a-wms) - 1 comment - [How does ShipHero work?](https://www.g2.com/discussions/how-does-shiphero-work) ### [ClickPost](https://www.g2.com/products/clickpost/reviews) ClickPost transforms post-purchase experiences for hundreds of global brands including Walmart, Puma, Jackery, Mars and Nykaa - turning delivery tracking, returns, and customer communications into revenue drivers rather than cost centers. Our logistics intelligence platform connects 600+ carriers worldwide, processing millions of monthly shipments with AI-powered automation that reduces failed deliveries, converts returns to exchanges, and eliminates customer anxiety between "order placed" and "delivered." ClickPost makes post-purchase your loyalty driver - Eliminate "Where's My Order?" Queries - Branded tracking pages and proactive notifications reduce support inquiries by 60%. AI recommends relevant products boosting your AOV. - Convert Returns to Revenue - Intelligent returns management identifies exchange opportunities, automates refund processing, and retains customers. - Advanced Returns Intelligence - AI segments customers on shopping behaviour for personalized policies that boost lifetime value. Intelligent Operations That Scale - Unified Multi-Carrier Dashboard - Single API connects all carriers and shipping partners, giving complete visibility across forward shipments, returns, and exceptions. - Performance-Based Carrier Allocation - AI automatically routes shipments to best-performing carriers by geography, improving on-time delivery and reducing costs. - Prevent Delivery Failures Before They Happen - AI voice agents resolve delivery exceptions through automated customer conversations, cutting RTO rates dramatically. - Advanced Returns Analytics - Understand return patterns, protect returns from abusers, and optimize reverse logistics flows - Real-Time Exception Management - Catch delivery issues early and resolve them automatically before customers notice Whether you're managing next-day delivery expectations in competitive markets or navigating festive season spikes, ClickPost gives you the intelligence to deliver exceptional post-purchase experiences at scale. **Average Rating:** 4.8/5.0 **Total Reviews:** 144 #### How Do G2 Users Rate ClickPost? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Exchange:** 10.0/10 (Category avg: 8.4/10) - **OMS:** 9.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0.0/10 (Category avg: 1.6/10) #### Who Is the Company Behind ClickPost? - **Seller:** [ClickPost](https://www.g2.com/sellers/clickpost) - **Company Website:** www.clickpost.ai - **HQ Location:** Recife , Pernambuco - **Twitter:** @ClickPost 198 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=68e067a848206250eb5c3d5c1f945b499e0057912f7d2fe34d60a16df496f1c0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplaynaweb%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Product Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 59% Medium, 21% Small #### What Do G2 Reviewers Say About ClickPost? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time tracking visibility** of ClickPost, enhancing delivery success and simplifying logistics management. - Users appreciate the **ease of use** of ClickPost, simplifying operations with intuitive design and excellent support. - Users commend the **excellent customer support** of ClickPost, highlighting its proactivity and collaboration throughout the process. - Users appreciate the **excellent service quality** of ClickPost, especially its reliable tracking and proactive customer support. - Users appreciate the **reliable real-time tracking** of ClickPost, enhancing delivery efficiency and customer satisfaction. ##### Cons - Users find **limited customization** in certain workflows, impacting their ability to optimize the product's full potential. - Users express frustration over **missing features** in ClickPost, particularly regarding courier tech and bug reporting. - Users experience frequent **delay issues** with tracking updates and shipment status, impacting overall efficiency. - Users face challenges with **tracking issues** , including delayed updates and unclear NDR remarks affecting shipment management. - Users often face **delays** in development and updates, impacting shipment status and overall efficiency. #### What Are Recent G2 Reviews of ClickPost? **["Seamless API Integration and Logistics Management"](https://www.g2.com/survey_responses/clickpost-review-12740159)** **Rating:** 4.5/5.0 stars _— Aviral G._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12740159) **["Smooth Onboarding and a User-Friendly Experience"](https://www.g2.com/survey_responses/clickpost-review-12439989)** **Rating:** 5.0/5.0 stars _— Murtuza S._ [Read full review](https://www.g2.com/survey_responses/clickpost-review-12439989) #### What Are G2 Users Discussing About ClickPost? - [What does Clickpost do?](https://www.g2.com/discussions/what-does-clickpost-do) - [What is ClickPost delivery?](https://www.g2.com/discussions/what-is-clickpost-delivery) - [What is retail ClickPost?](https://www.g2.com/discussions/what-is-retail-clickpost) - [How does ClickPost work?](https://www.g2.com/discussions/how-does-clickpost-work) ### [FarEye](https://www.g2.com/products/fareye/reviews) FarEye’s Delivery Management platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye's products are oriented to key areas in the order-to-door delivery journey to efficiently execute the last-mile delivery process, ensuring a seamless consumer experience: Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance. Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions. Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling. Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse. Experience: Deliver a branded, differentiated customer experience throughout the pre and post-purchase process - from order tracking and scheduling, to delivery notifications to returns and exchanges. The FarEye platform offers brands, shippers, and carriers the agility, flexibility, and scalability required to meet business requirements, adhere to sustainability measures, and address disruptions with confidence and trust. FarEye's technology provides the transparency and adaptability to simplify the vast complexities of last-mile logistics while delivering your packages on time, every time. Every business that considers itself customer-centric must transform into a distribution and logistics company. This is why leaders across the globe like Dominoz, Gordon Food Services, Tata Steel, Hilti, Bluedart, Helofresh and over 150+ brands entrust FarEye with their last-mile operation and customer delivery experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 309 #### How Do G2 Users Rate FarEye? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Exchange:** 9.2/10 (Category avg: 8.4/10) - **OMS:** 9.3/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 6.1/10 (Category avg: 1.6/10) #### Who Is the Company Behind FarEye? - **Seller:** [FarEye](https://www.g2.com/sellers/fareye-209791b6-6352-4f97-9c80-5521a8c38dc4) - **Year Founded:** 2013 - **HQ Location:** Chicago, Illinois - **Twitter:** @FarEye 1,349 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d115dee4fb01cf22f49c35536a8a586bdc1b9d89182b10f1790e25444828d78e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&secure%5Burl_type%5D=linkedin_company_website) 625 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** GPS Engineer, Manager - **Top Industries:** Logistics and Supply Chain, Transportation/Trucking/Railroad - **Company Size:** 63% Large, 31% Medium #### What Do G2 Reviewers Say About FarEye? _AI-generated summary from verified user reviews_ ##### Pros - Users find FarEye **easy to use** , enhancing daily operations with streamlined features and real-time tracking capabilities. - Users find **tracking easy and efficient** with Fareye, benefiting from real-time insights and smooth navigation. - Users value FarEye's **unified control-tower view** , enhancing efficiency and facilitating seamless shipment tracking and processing. - Users praise the **real-time tracking** capabilities of FarEye, facilitating quick responses and enhanced shipment visibility. - Users appreciate the **real-time visibility** and tracking features of FarEye, enhancing operational efficiency and response times. ##### Cons - Users report **slow performance** with FarEye, including untracked trips and buffering issues affecting usability. - Users often face **technical issues** such as vehicle registration failures and deployment bugs affecting daily operations. - Users experience **slow loading** issues, causing delays during order uploads and portal logins. - Users experience issues with **tracking performance** , including delayed updates and unresponsive mobile app behavior. - Users experience **syncing issues** with FarEye, causing delays and preventing alerts from closing automatically. #### What Are Recent G2 Reviews of FarEye? **["Fareye: Intuitive, User-Friendly Platform That Boosts Operational Efficiency"](https://www.g2.com/survey_responses/fareye-review-13169428)** **Rating:** 5.0/5.0 stars _— Sushen T._ [Read full review](https://www.g2.com/survey_responses/fareye-review-13169428) **["Enhancement Roadmap: Resolving BYOD Capture Quality, Sync"](https://www.g2.com/survey_responses/fareye-review-13248390)** **Rating:** 5.0/5.0 stars _— MANISH D._ [Read full review](https://www.g2.com/survey_responses/fareye-review-13248390) ### [Increff WMS](https://www.g2.com/products/increff-wms/reviews) Integrated web-based cloud-hosted Warehouse Management System (WMS) & Order Management System (OMS) recognized in Gartner reports, Increff WMS is a comprehensive solution for retail brands to expose 100% inventory, in a single view, to both offline and online channels simultaneously. The world’s simplest and most efficient multi-channel order fulfillment and inventory management solution is quick to integrate and easy to implement. Its key features include: - Unique piece barcoding for serialization of each item, helping achieve 100% inventory and order picking accuracy. - +99.5% order fulfillment within SLA Near real-time Inventory, and order syncing time to prevent excess order booking and cancellation. - A solid tech infrastructure to support billions of API calls per month, with 97% health of calls and zero downtime. **Average Rating:** 4.7/5.0 **Total Reviews:** 112 #### How Do G2 Users Rate Increff WMS? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Exchange:** 8.4/10 (Category avg: 8.4/10) - **OMS:** 9.1/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10) #### Who Is the Company Behind Increff WMS? - **Seller:** [Increff](https://www.g2.com/sellers/increff) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, Karnataka - **Twitter:** @increff 215 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e98119b369cd285d33259c2110431c88ac621a4432818aab22fb7515888d62de&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fincreff%2Fmycompany&secure%5Burl_type%5D=linkedin_company_website) 293 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 55% Medium, 23% Small #### What Do G2 Reviewers Say About Increff WMS? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **real-time stock visibility** of Increff WMS, significantly enhancing accuracy and order fulfillment efficiency. - Users value the **ease of use** of Increff WMS, making warehouse management and operations streamlined and efficient. - Users value the **quick customer support** from Increff WMS, which enhances their overall operational efficiency and satisfaction. - Users appreciate the **faster order fulfillment and high SLA compliance** of Increff WMS, enhancing workflow efficiency significantly. - Users appreciate the **real-time inventory tracking** of Increff WMS, boosting accuracy and streamlining order fulfillment. ##### Cons - Users feel the **reporting system is inadequate** , requiring unnecessary downloads and lacking essential automated features. - Users find the **limited reporting capabilities** of Increff WMS inconvenient, preferring more efficient online report access. - Users face **limited features** in Increff WMS, struggling with report access and customization restrictions. - Users highlight **inadequate reporting** capabilities, expressing the need for better analytics and easier access to online reports. - Users express a desire for **greater dashboard customization** in Increff WMS to improve data access and efficiency. #### What Are Recent G2 Reviews of Increff WMS? **["Enhanced Inventory Accuracy and Operational Efficiency"](https://www.g2.com/survey_responses/increff-wms-review-12369234)** **Rating:** 5.0/5.0 stars _— Kumar Aditya D._ [Read full review](https://www.g2.com/survey_responses/increff-wms-review-12369234) **["Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations"](https://www.g2.com/survey_responses/increff-wms-review-13058892)** **Rating:** 5.0/5.0 stars _— Verified User in Warehousing_ [Read full review](https://www.g2.com/survey_responses/increff-wms-review-13058892) #### What Are G2 Users Discussing About Increff WMS? - [What is Assure used for?](https://www.g2.com/discussions/what-is-assure-used-for) - 2 comments ### [At Last](https://www.g2.com/products/at-last/reviews) Smooth returns. Zero cost. At Last®. One portal for returns and exchanges, wherever you sell. Streamline all your returns & exchanges from one beautiful branded portal — across your Shopify store and every marketplace you sell on. Available for free with no shipping costs, no software cost, no return fees and no limits. Unlock UK carriers: InPost, Royal Mail, Evri & more, plus international shipping from 200+ countries. Retain revenue with exchanges, store credit and upsells. Apply custom return rules and track via real-time analytics. Set up in minutes with 100% UK-based support. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate At Last? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Exchange:** 10.0/10 (Category avg: 8.4/10) - **OMS:** 10.0/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.6/10) #### Who Is the Company Behind At Last? - **Seller:** [At Last](https://www.g2.com/sellers/at-last) - **Year Founded:** 2021 - **HQ Location:** London, GB - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7654e20cd32dee78f6a0d74cfd3863e4d5a3a6b3b1a8ba4773089643b9ca6d0d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlastco%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 58% Small, 28% Medium #### What Do G2 Reviewers Say About At Last? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **exceptional customer support** from Danielle and Joe, ensuring a seamless setup experience. - Users value the **real-time tracking** feature of At Last, significantly enhancing efficiency and accountability in operations. - Users value the **efficient returns management** of At Last, achieving significant time savings in operations and logistics. - Users praise the **seamless setup** and support from Danielle and Joe, finding the portal ideal for their business needs. - Users highlight the **time-saving** benefits of At Last, significantly streamlining operations and enhancing efficiency. ##### Cons - Users find the **inefficient shipping process** problematic, relying on carriers that can complicate timely delivery. - Users find the **manual weight entry annoyance** to be somewhat bothersome, impacting their overall experience slightly. #### What Are Recent G2 Reviews of At Last? **["At Last Makes Returns Stress-Free with Brilliant Reporting"](https://www.g2.com/survey_responses/at-last-review-13212502)** **Rating:** 5.0/5.0 stars _— Hannah T._ [Read full review](https://www.g2.com/survey_responses/at-last-review-13212502) **["A simple, reliable way to take the pain out of returns"](https://www.g2.com/survey_responses/at-last-review-13063005)** **Rating:** 5.0/5.0 stars _— Anand M._ [Read full review](https://www.g2.com/survey_responses/at-last-review-13063005) ### [Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews) Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. **Average Rating:** 4.8/5.0 **Total Reviews:** 19 #### How Do G2 Users Rate Redo Returns & Exchanges? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Exchange:** 9.7/10 (Category avg: 8.4/10) - **OMS:** 9.4/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.6/10) #### Who Is the Company Behind Redo Returns & Exchanges? - **Seller:** [Redo](https://www.g2.com/sellers/redo) - **HQ Location:** Draper, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b51d6ff09f87923c97f57cf73872a567f19fdcb403ef8769060e1cd7554f65f2&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fre-do-co&secure%5Burl_type%5D=linkedin_company_website) 355 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Redo Returns & Exchanges? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Redo Returns & Exchanges, making returns fast, simple, and stress-free. - Users appreciate the **top-notch customer support** from Redo Returns & Exchanges, praising their quick and helpful responses. - Users appreciate the **easy and efficient returns management** of Redo, making processing returns fast and stress-free. - Users appreciate the **efficient customer experience** provided by Redo, significantly enhancing both their workflow and customer satisfaction. - Users appreciate the **user-friendly experience** of Redo Returns & Exchanges, significantly enhancing customer support efficiency. ##### Cons - Users note that the **expensive** nature of Redo Returns & Exchanges can impact conversion rates negatively. - Users find **return issues** problematic, as some processes require manual handling and incur additional costs for consumers. - The **confusing interface** of Redo Returns & Exchanges leaves users feeling overwhelmed by its numerous features. - Users find the frequent updates contribute to a **difficult learning process** , making adaptation somewhat challenging. - Users find the **difficult setup** of Redo Returns & Exchanges confusing, often requiring support for updates. #### What Are Recent G2 Reviews of Redo Returns & Exchanges? **["Effortless Returns, Seamless Integration"](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13034435)** **Rating:** 5.0/5.0 stars _— Katherine L._ [Read full review](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13034435) **["Transformed Returns, Improved Margins, Outstanding Support"](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13048464)** **Rating:** 5.0/5.0 stars _— Isaac T._ [Read full review](https://www.g2.com/survey_responses/redo-returns-exchanges-review-13048464) ### [ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews) ShippyPro is the AI-powered shipping platform built for global commerce. Through native APIs, it connects ecommerce, ERP, WMS, OMS, and carrier systems, enabling brands and retailers to manage the entire shipping journey - from label creation and carrier selection to tracking, returns, and shipping intelligence - through a single platform. With 190+ carrier integrations and 80+ sales channels, ShippyPro supports international operations across markets, carriers and fulfillment models. Designed in Europe for complex cross-border commerce, the platform helps enterprises streamline logistics, improve delivery experiences, and scale efficiently worldwide. AI-powered automation and analytics provide real-time visibility into carrier performance, shipping costs, delivery issues, and invoice discrepancies, helping businesses optimize logistics and scale globally. Founded in Italy in 2016, ShippyPro powers hundreds of millions of shipments across more than 50 countries for brands including OVS, Guess, Calzedonia, Longchamp, Venchi, Morellato, and Rossignol. **Average Rating:** 4.6/5.0 **Total Reviews:** 115 #### How Do G2 Users Rate ShippyPro? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 0.7/10 (Category avg: 1.6/10) #### Who Is the Company Behind ShippyPro? - **Seller:** [ShippyPro](https://www.g2.com/sellers/shippypro-2a92d1fa-82d6-4171-bdd5-848029642408) - **Company Website:** www.shippypro.com - **Year Founded:** 2016 - **HQ Location:** Florence, IT - **Twitter:** @shippypro\_ 72 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cd75afeb2020e13e7b6a75624b67ad82467841f3a157bba570a151852960060f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshippypro%2F&secure%5Burl_type%5D=linkedin_company_website) 71 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager - **Top Industries:** Apparel & Fashion, Consumer Goods - **Company Size:** 54% Small, 31% Medium #### What Do G2 Reviewers Say About ShippyPro? _AI-generated summary from verified user reviews_ ##### Pros - Users find ShippyPro's **ease of use** outstanding, appreciating its user-friendly interface and fast carrier integration. - Users commend ShippyPro's **easy carrier integration** , enhancing logistics efficiency and offering seamless connections across platforms. - Users value the **excellent customer support** offered by ShippyPro, noting its efficiency and ease of use. - Users appreciate the **user-friendly interface** of ShippyPro, finding it intuitive and helpful for delivery tracking. - Users value the **time-saving features** of ShippyPro, enhancing efficiency in shipping and order management. ##### Cons - Users experience **slow performance** with ShippyPro, especially when loading sections and managing a large number of orders. - Users often face **lack of clarity** in ShippyPro's setup, making the initial experience feel complicated. - Users find the pricing of ShippyPro to be **expensive** , particularly detrimental for smaller businesses seeking affordability. - Users find the **setup complexity** of ShippyPro challenging initially, especially with advanced features and integrations. - Users face **integration issues** that require extra troubleshooting, complicating the use of ShippyPro's features. #### What Are Recent G2 Reviews of ShippyPro? **["Efficient Integration and Wide Coverage of Couriers"](https://www.g2.com/survey_responses/shippypro-review-12369648)** **Rating:** 4.5/5.0 stars _— Dario A._ [Read full review](https://www.g2.com/survey_responses/shippypro-review-12369648) **["ShippyPro Streamlined Our Shipping with Fast Labels and Great Multi-Carrier Integration"](https://www.g2.com/survey_responses/shippypro-review-12987150)** **Rating:** 4.0/5.0 stars _— Alessio L._ [Read full review](https://www.g2.com/survey_responses/shippypro-review-12987150) ### [Elite EXTRA](https://www.g2.com/products/elite-extra/reviews) Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support **Average Rating:** 4.6/5.0 **Total Reviews:** 79 #### How Do G2 Users Rate Elite EXTRA? - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **How long did it take to go live?:** 1.0/10 (Category avg: 1.6/10) #### Who Is the Company Behind Elite EXTRA? - **Seller:** [Epicor](https://www.g2.com/sellers/epicor) - **Company Website:** www.epicor.com - **Year Founded:** 1972 - **HQ Location:** Austin, TX - **Twitter:** @Epicor 9,286 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=89ee06eeb2c1092926115071b22ad87b028ed4fd4eb02deb7823f4298af79e9e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F4617%2F&secure%5Burl_type%5D=linkedin_company_website) 6,174 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Automotive, Transportation/Trucking/Railroad - **Company Size:** 54% Medium, 33% Small #### What Do G2 Reviewers Say About Elite EXTRA? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation capabilities** of Elite EXTRA, ensuring efficient management of deliveries and returns. - Users value the **seamless customer experience** provided by Elite EXTRA, enhancing delivery management and tracking efficiency. - Users value the **efficient delivery management** capabilities of Elite EXTRA, enhancing route planning and real-time tracking. - Users appreciate the **efficient delivery time** of Elite EXTRA, enjoying timely updates and the ability for last-minute deliveries. - Users value the **real-time driver monitoring** feature of Elite EXTRA, enhancing delivery efficiency and customer satisfaction. ##### Cons - Users experience **connectivity issues** with the tracking system, particularly in areas with poor GPS or network coverage. - Users experience **gps inaccuracies** with Elite EXTRA, though issues resolve once in areas with better coverage. - Users experience occasional **inaccuracy in tracking** due to GPS or network issues, but updates occur in better coverage areas. - Users experience **inaccurate geolocation** due to GPS and network carrier issues, though updates occur with better coverage. - Users report **inaccurate tracking** during poor GPS or network conditions, though it improves in better coverage areas. #### What Are Recent G2 Reviews of Elite EXTRA? **["Seamless CDK Integration and Real-Time Delivery Visibility"](https://www.g2.com/survey_responses/elite-extra-review-12948783)** **Rating:** 5.0/5.0 stars _— Heather S._ [Read full review](https://www.g2.com/survey_responses/elite-extra-review-12948783) **["Streamlines Dispatching with Great Auto-Dispatching Features"](https://www.g2.com/survey_responses/elite-extra-review-12914076)** **Rating:** 4.0/5.0 stars _— Tim T._ [Read full review](https://www.g2.com/survey_responses/elite-extra-review-12914076) #### What Are G2 Users Discussing About Elite EXTRA? - [What is EliteExtra used for?](https://www.g2.com/discussions/what-is-eliteextra-used-for) ### [ReturnGO](https://www.g2.com/products/returngo/reviews) ReturnGO is one of the most advanced returns management platforms on the market. Using a self-service return portal you can automate your returns process, configure your custom returns management portal to match your store’s return policy, and provide your customers with alternatives to refunds such as product exchanges and store credit. Thousands of merchants worldwide use ReturnGO, from small eCommerce businesses to leading global brands. Return and exchange management can be a challenge - ReturnGO makes returns easy. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate ReturnGO? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Exchange:** 9.4/10 (Category avg: 8.4/10) - **OMS:** 9.0/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.6/10) #### Who Is the Company Behind ReturnGO? - **Seller:** [ReturnGO](https://www.g2.com/sellers/returngo) - **Year Founded:** 2020 - **HQ Location:** New Jersey, US - **Twitter:** @returngoai 73 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b97ff4310120d870ad17eee73deef26317e215aa18f1534be9709ecb5c6947a4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67902660&secure%5Burl_type%5D=linkedin_company_website) 28 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 82% Small, 17% Medium #### What Do G2 Reviewers Say About ReturnGO? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of ReturnGO, enjoying quick support and a user-friendly interface for tracking returns. - Users highlight the **exceptional customer support** of ReturnGO, noting quick responses and helpful assistance during their experience. - Users love the **easy-to-use interface** of ReturnGO, enhancing customer support and streamlining the returns process effortlessly. - Users value the **streamlined returns process** of ReturnGO, enhancing efficiency in managing returns and exchanges effectively. - Users appreciate the **customization options** of ReturnGO, tailoring the interface to align perfectly with their brand's needs. ##### Cons - Users express frustration over **reporting delays** with ReturnGO, as support dismisses issues instead of addressing them effectively. - Users find the **difficult setup** of ReturnGO somewhat confusing, impacting their overall experience with the product. - Users are frustrated with **inadequate reporting** from ReturnGO, as Shopify exchanges distort sales data and support is unhelpful. - Users are frustrated by **limited features** in ReturnGO, especially regarding inaccurate reporting and unsupported issues with Shopify integration. - Users face **limited options** when dealing with exchange issues, as Shopify reporting can misrepresent net sales. #### What Are Recent G2 Reviews of ReturnGO? **["Intuitive interface and complete tracking of returns with ReturnGo"](https://www.g2.com/survey_responses/returngo-review-12247112)** **Rating:** 4.0/5.0 stars _— Evan d._ [Read full review](https://www.g2.com/survey_responses/returngo-review-12247112) **["ReturnGO Automation Makes Returns Easy and Cuts Support Work"](https://www.g2.com/survey_responses/returngo-review-12844373)** **Rating:** 5.0/5.0 stars _— Verified User in Apparel & Fashion_ [Read full review](https://www.g2.com/survey_responses/returngo-review-12844373) ### [Loop Returns](https://www.g2.com/products/loop-returns/reviews) Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com. **Average Rating:** 4.7/5.0 **Total Reviews:** 61 #### How Do G2 Users Rate Loop Returns? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Exchange:** 9.3/10 (Category avg: 8.4/10) - **OMS:** 8.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0.7/10 (Category avg: 1.6/10) #### Who Is the Company Behind Loop Returns? - **Seller:** [Loop Returns](https://www.g2.com/sellers/loop-returns) - **Year Founded:** 2017 - **HQ Location:** Columbus, US - **Twitter:** @loop 2,237 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6cd772b571b805f95ba8d39312f34a9b66b15dfecee6460dfacb476db9827ab8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Floop-returns%2F&secure%5Burl_type%5D=linkedin_company_website) 291 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Moderator - **Top Industries:** Apparel & Fashion, Retail - **Company Size:** 67% Small, 32% Medium #### What Are Recent G2 Reviews of Loop Returns? **["Good"](https://www.g2.com/survey_responses/loop-returns-review-7319025)** **Rating:** 4.5/5.0 stars _— Elijah T._ [Read full review](https://www.g2.com/survey_responses/loop-returns-review-7319025) **["Loop Returns Turns Returns Into Exchanges and Retained Revenue"](https://www.g2.com/survey_responses/loop-returns-review-12570036)** **Rating:** 5.0/5.0 stars _— Shaun C._ [Read full review](https://www.g2.com/survey_responses/loop-returns-review-12570036) #### What Are G2 Users Discussing About Loop Returns? - [What is Loop Returns used for?](https://www.g2.com/discussions/what-is-loop-returns-used-for) ### [AfterShip Returns Center](https://www.g2.com/products/aftership-returns-center/reviews) AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns with a branded interactive return page, reduce costs and recapture revenue. We have partnered with 17 carriers to print return labels quickly. We support USPS, FedEx, DHL, UPS, and many other carriers. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 #### How Do G2 Users Rate AfterShip Returns Center? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Exchange:** 7.3/10 (Category avg: 8.4/10) - **OMS:** 7.5/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0/10 (Category avg: 1.6/10) #### Who Is the Company Behind AfterShip Returns Center? - **Seller:** [AfterShip](https://www.g2.com/sellers/aftership) - **Year Founded:** 2012 - **HQ Location:** Singapore - **Twitter:** @aftership 4,018 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f81bb9b7397a9c969272f27577593c034d35f466c7637c0a74e527b195ece260&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2498164%2F&secure%5Burl_type%5D=linkedin_company_website) 418 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Small, 8% Medium #### What Are Recent G2 Reviews of AfterShip Returns Center? **["Automate and Perfectly Simplify Return Management"](https://www.g2.com/survey_responses/aftership-returns-center-review-12104717)** **Rating:** 4.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/aftership-returns-center-review-12104717) **["Best Return Management Platform"](https://www.g2.com/survey_responses/aftership-returns-center-review-12460703)** **Rating:** 5.0/5.0 stars _— Lovish K._ [Read full review](https://www.g2.com/survey_responses/aftership-returns-center-review-12460703) ### [AfterShip](https://www.g2.com/products/aftership/reviews) AfterShip provides a seamless post-purchase experience to drive customer loyalty and additional sales. - Automatically import your tracking numbers to AfterShip, so you can get current tracking info for all your shipments in one place - Filter shipments by dates, statuses, carriers, and destinations - Trace whether all your shipments are being delivered on time and identify any delays/exceptions. - 7 Standardized tracking statuses - 40 Standardized tracking sub-statuses Keep customers informed and up to date - Embed the AfterShip Track Button for effortless order tracking - Automatically insert AfterShip’s tracking link to your Shopify store’s order confirmation and order history pages - Add your tracking link to either your store’s header or footer - Send delivery notifications to customers and yourself through Email, SMS, WhatsApp, and FB messenger - Configure notifications for Info Received, In Transit, Out for Delivery, Available for Pickup, Delivered, Failed Attempt, and Exceptions - Schedule delivery SMS based on the buyer's timezone - Auto-send email updates based on the order language for different delivery checkpoints for a delightful post-purchase experience. - Set up automated email delivery update workflows to auto-alert customers when the order status changes. - Send shipping notifications from your email address - Customize messages to include your logo, URL, and product recommendations Provide a branded experience - Automatically generate a tracking page for each shipment and customize the look & feel - Customize your tracking page by adding your logo, store URL, and AI-driven product recommendations - Set up a custom domain to display the tracking information - SSL certificate for users with a verified custom domain Secure your packages with AfterShip(R) Protection - Protect your packages from loss, damage, and porch piracy with AfterShip(R) Protection, powered by InsureShield(R) shipping insurance. - Quick claims approval - High % of claims paid quickly - Coverage for loss, damage, and porch piracy - Protection up to the total value of goods - Estimate loss recovery with an ROI calculator - Allow customers to opt in or out of shipment coverage at checkout - 24/7 resolution status visibility Multiple shipping solutions - AfterShip connects you with 1000+ carriers worldwide - Including UPS, DHL, USPS, China Post (ePacket), and China EMS - Standardized layout of tracking results received from different carriers Delivery date prediction - Set clear delivery expectations for your customers by displaying accurate order delivery dates. Analyze & take action - Get powerful insight on shipments, carriers' transit time, notifications, tracking pages, and customer feedback - Filter data by date, shipment type, devices, location, visits, and more **Average Rating:** 4.7/5.0 **Total Reviews:** 309 #### How Do G2 Users Rate AfterShip? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Exchange:** 8.8/10 (Category avg: 8.4/10) - **OMS:** 8.8/10 (Category avg: 8.6/10) - **How long did it take to go live?:** 0.4/10 (Category avg: 1.6/10) #### Who Is the Company Behind AfterShip? - **Seller:** [AfterShip](https://www.g2.com/sellers/aftership) - **Year Founded:** 2012 - **HQ Location:** Singapore - **Twitter:** @aftership 4,018 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f81bb9b7397a9c969272f27577593c034d35f466c7637c0a74e527b195ece260&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2498164%2F&secure%5Burl_type%5D=linkedin_company_website) 418 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Retail, Apparel & Fashion - **Company Size:** 86% Small, 12% Medium #### What Do G2 Reviewers Say About AfterShip? _AI-generated summary from verified user reviews_ ##### Pros - Users commend AfterShip for its **excellent customer support** , enhancing organization and communication in their logistics processes. - Users find AfterShip to be **extremely helpful** for managing logistics and automating shipment updates effectively. - Users value the **intuitive integrations** of AfterShip, enhancing organization and automating client updates effectively. - Users value the **easy integrations** with platforms like Shopify, enhancing order tracking efficiency and user experience. - Users appreciate the **ease of use** of AfterShip, finding its interface intuitive and integration seamless. ##### Cons - Users find AfterShip **too expensive** , especially for smaller businesses struggling with high costs and billing issues. - Users face persistent **tracking issues** with AfterShip, leading to frustrating experiences and unresolved technical problems. - Users report a concern with **missing small carriers** , which impacts the overall effectiveness of AfterShip. - Users express frustration with **poor customer support** , experiencing unresolved issues and ineffective communication throughout their interactions. - Users express frustration with **poor support** from AfterShip, experiencing unhelpful communication and unresolved technical issues. #### What Are Recent G2 Reviews of AfterShip? **["1,100 Carriers and Branded Tracking Pages That Deliver"](https://www.g2.com/survey_responses/aftership-review-12703213)** **Rating:** 5.0/5.0 stars _— SANDILE N._ [Read full review](https://www.g2.com/survey_responses/aftership-review-12703213) **["Clean, Intuitive Shipment Tracking with Strong Branded Notifications"](https://www.g2.com/survey_responses/aftership-review-12725506)** **Rating:** 5.0/5.0 stars _— Lee P._ [Read full review](https://www.g2.com/survey_responses/aftership-review-12725506) #### What Are G2 Users Discussing About AfterShip? - [How do you use AfterShip?](https://www.g2.com/discussions/how-do-you-use-aftership) - 1 comment - [What courier does AfterShip use?](https://www.g2.com/discussions/what-courier-does-aftership-use) - 1 comment, 1 upvote - [What is AfterShip app?](https://www.g2.com/discussions/what-is-aftership-app) - 1 comment - [How does AfterShip tracking work?](https://www.g2.com/discussions/how-does-aftership-tracking-work) - 1 comment - ‹ Prev ‹ Prev - 1 - [2](/categories/returns-management?order=g2_score&page=2#product-list) - [3](/categories/returns-management?order=g2_score&page=3#product-list) - [4](/categories/returns-management?order=g2_score&page=4#product-list) - [5](/categories/returns-management?order=g2_score&page=5#product-list) - … - [8](/categories/returns-management?order=g2_score&page=8#product-list) - [9](/categories/returns-management?order=g2_score&page=9#product-list) - [Next › Next ›](/categories/returns-management?order=g2_score&page=2#product-list) Spotlight Categories [Travel Management Solutions](https://www.g2.com/categories/travel-management) [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) [Live Chat Software](https://www.g2.com/categories/live-chat) [VoIP Providers](https://www.g2.com/categories/voip) Similar Categories - [Demand Planning](/categories/demand-planning) - [Distribution](/categories/distribution) - [Inventory Management](/categories/inventory-management) - [Other Supply & Logistics](/categories/other-supply-logistics) - [Shipping](/categories/shipping) - [Commodity Trading, Transaction, and Risk Management (CTRM)](/categories/commodity-trading-transaction-and-risk-management-ctrm) - [Cross Border E-Commerce](/categories/cross-border-e-commerce) - [Direct Store Delivery](/categories/direct-store-delivery) - [Fleet Management](/categories/fleet-management) - [Global Trade Management](/categories/global-trade-management) - [Last Mile Delivery](/categories/last-mile-delivery) - [Logistics Intelligence](/categories/logistics-intelligence) - [Multicarrier Parcel Management Solutions](/categories/multicarrier-parcel-management-solutions) - [Sales & Ops Planning](/categories/sales-ops-planning) - [Supply Chain Management](/categories/supply-chain-management) [Browse Returns Management Themes](/categories/returns-management/themes) ![Daniel Rivera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel Rivera") DR Researched and written by [Daniel Rivera](https://research.g2.com/insights/author/daniel-rivera) Updated October 3, 2024 Returns management software, sometimes referred to as reverse logistics, is a solution that helps manage the return process for retailers, online sellers, manufacturers, and third-party logistics (3PL) companies. This includes communicating with customers through portals or self-service platforms to manage shipping options, tracking, inventory, refunds and credits, replacements, and print prepaid shipping labels. Some returns management solutions allow companies to personalize return portals with custom branding or integrate directly with a retailer's website. Many return policies are forgiving, which leads to a significant amount of returns. With this comes increased costs and challenges for retailers, sellers, and manufacturers. Returns management software helps contain and organize these issues by reducing the turnaround time for returns, maximizing value recovery, minimizing returns processing costs, and simplifying the refund process. Companies use this software to maintain customer satisfaction by setting return rules and policies, providing return timeframes, and offering certain returns to be auto-approved. Returns management software commonly integrates with [warehouse management software](https://www.g2.com/categories/warehouse-management), [order management software](https://www.g2.com/categories/order-management), [accounting software](https://www.g2.com/categories/accounting), [inventory management software](https://www.g2.com/categories/inventory-management), or [e-commerce software.](https://www.g2.com/categories/e-commerce) To qualify for inclusion in the Returns Management category, a product must: - Create and manage return policies for different product categories - Provide workflows to create, confirm, or cancel returns - Coordinate refunds, credits, or product replacements - Integrate with e-commerce or related platforms - Track returned items from pickup to delivery - Analyze the value of returns and their impact on revenue Top Tools at a Glance | Product | Best for | User Review | | --- | --- | --- | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2fdc698fc3019d6c23c1d4abefcdcc2a/narvar.png "Product Avatar Image")](https://www.g2.com/products/narvar/reviews)[Narvar](https://www.g2.com/products/narvar/reviews)[4.3/5(184)](https://www.g2.com/products/narvar/reviews) | Self-serve returns with branded post-purchase tracking | "Good customer service, needs better EDD calculations when estimates are not provided by carriers." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_23c993895f8ab2a1e5cb64e61081bf75/parcellab.png "Product Avatar Image")](https://www.g2.com/products/parcellab/reviews)[parcelLab](https://www.g2.com/products/parcellab/reviews)[4.6/5(280)](https://www.g2.com/products/parcellab/reviews) | Branded post-purchase returns with carrier-unified tracking | "Fantastic Email Tracking and Management" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37613b7da39db0b4de6fb31391e9322d/swap-commerce.gif "Product Avatar Image")](https://www.g2.com/products/swap-commerce/reviews)[Swap Commerce](https://www.g2.com/products/swap-commerce/reviews)[4.6/5(60)](https://www.g2.com/products/swap-commerce/reviews) | Revenue-retaining returns with exchange automation | "A strong returns platform improving customer experience and reducing manual work." | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6dcd030edbdc2c0df7f471b4b9cf1ae/shiphero.jpg "Product Avatar Image")](https://www.g2.com/products/shiphero/reviews)[ShipHero](https://www.g2.com/products/shiphero/reviews)[4.5/5(217)](https://www.g2.com/products/shiphero/reviews) | Shopify-native returns with scan-based fulfillment accuracy | "ShipHero: Innovative Picking Tech, Fast Performance, and Excellent Support" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9d46a942bfe89dc7c7e3d2c8631973cf/clickpost.png "Product Avatar Image")](https://www.g2.com/products/clickpost/reviews)[ClickPost](https://www.g2.com/products/clickpost/reviews)[4.8/5(148)](https://www.g2.com/products/clickpost/reviews) | Reverse logistics with unified courier orchestration | "Seamless API Integration and Logistics Management" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_abdaaa96d155815ed4b2ab9d55802681/fareye.jpeg "Product Avatar Image")](https://www.g2.com/products/fareye/reviews)[FarEye](https://www.g2.com/products/fareye/reviews)[4.8/5(326)](https://www.g2.com/products/fareye/reviews) | Bulk RTO routing with last-mile visibility | "Fareye: Intuitive, User-Friendly Platform That Boosts Operational Efficiency" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_daf5144f8f21bbdd2cdbb74168d9fd78/increff-wms.gif "Product Avatar Image")](https://www.g2.com/products/increff-wms/reviews)[Increff WMS](https://www.g2.com/products/increff-wms/reviews)[4.7/5(114)](https://www.g2.com/products/increff-wms/reviews) | Serialized returns tracking with marketplace segregation | "Clean UI and Smooth ERP Integrations That Streamline Warehouse Operations" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a2b5c9354957f095cd916b2dfb4d1f5e/redo-returns-exchanges.jpeg "Product Avatar Image")](https://www.g2.com/products/redo-returns-exchanges/reviews)[Redo Returns & Exchanges](https://www.g2.com/products/redo-returns-exchanges/reviews)[4.8/5(18)](https://www.g2.com/products/redo-returns-exchanges/reviews) | Self-serve returns with cost-shifting automation | "Effortless Returns, Seamless Integration" | | [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_12d29609392b27e7e0e998489f9932c8/shippypro-shippypro.png "Product Avatar Image")](https://www.g2.com/products/shippypro-shippypro/reviews)[ShippyPro](https://www.g2.com/products/shippypro-shippypro/reviews)[4.6/5(115)](https://www.g2.com/products/shippypro-shippypro/reviews) | Multi-carrier return label automation | "Efficient Integration and Wide Coverage of Couriers" | * * * Show More