MSG91 Reviews & Product Details

MSG91 is easy to use and quick to implement, with a reliable CPaaS infrastructure that scales well. The APIs are well documented, integration is smooth, and message delivery is fast and consistent. It helps centralize communication across channels and reduces operational complexity. Review collected by and hosted on G2.com.

Some advanced features require additional configuration and are not always intuitive at first. The UI can feel slightly complex for new users, and pricing transparency for certain services could be improved. Occasional delays in feature updates would also be better addressed. Review collected by and hosted on G2.com.

I like using MSG91 for creating IVR flows because it has a lot of features. I can create templates and choose from different voices available, which is really helpful. I also appreciate the team collaboration features, and I find setting conditions in the IVR flow very useful. The ability to set ring groups and forward calls to specific agents is very beneficial. Overall, these features are what I like most about MSG91. Review collected by and hosted on G2.com.

I haven't explored much, but the voice service can be upgraded a little bit. The dashboard is not clearly explained, and it can be tricky to configure it. You have to contact their support team because the documentation isn't very great right now. The initial setup wasn't that easy, and the documentation could have been much clearer, but after calling their support team, everything was explained well. Review collected by and hosted on G2.com.

I like MSG91's simplicity and transparent pricing. The platform's integration of all communication channels is convenient, as I can sign up for MSG91, get their API key, and integrate the APIs into our apps without needing different providers for SMS, email, and WhatsApp. I also appreciate the startup credits they offer for six months, which is really helpful for early-stage startups like us. We switched from Twilio because it was expensive for us, and email and WhatsApp setup with MSG91 was really simple. Review collected by and hosted on G2.com.

Their documentation needs to be updated as it's not clear if we have to use the flow API or the OTP API for sending OTP SMS. Improving documentation to be according to use cases will be very useful not just for our company but to every company using MSG91. Review collected by and hosted on G2.com.

I appreciate MSG91's support system as the team is always ready to help and find solutions for issues quickly, which means I don't have to wait long for resolving problems. Integrating MSG91 into multiple applications has been very easy, and I am satisfied with the process. The setup was pretty straightforward, despite minor issues that weren't noticeable at first. I'm satisfied with the service where the Pratyaksh Yadav have helped a lot where he made the onboarding service smoother for me. Review collected by and hosted on G2.com.

I was facing an issue with the onboarding to MSG91. In the guide, it was missing where we have to approve from the smartping, and the error code was a little bit confusing. Review collected by and hosted on G2.com.

I like MSG91 for its reliable message delivery, which ensures our OTPs and alerts reach users instantly, thus reducing login failures and support tickets. The easy-to-use dashboard makes it simple to track message delivery, manage templates, and analyze reports without requiring technical support, saving time for our operations team. I also appreciate the flexible APIs that help streamline our communication by automating OTPs, notifications, and alerts directly from our system, reducing manual efforts and errors. This makes messaging faster, more reliable, and easier to scale as our communication volume increases. Additionally, the initial setup was fairly straightforward, especially for basic SMS and OTP use cases, as the dashboard and API keys were easy to access. Review collected by and hosted on G2.com.

While MSG91 works reliably overall, the documentation for some advanced features could be more detailed, and the initial setup can feel slightly complex for first-time users. Some of the advanced features like WhatsApp API configuration, template approvals, and detailed reporting could benefit from clearer step-by-step documentation with real use cases. Review collected by and hosted on G2.com.

I use MSG91 for communications, engagement and conversion of my users and prospective users. It helps in increasing my funnel conversion and customer renewal. I like the Campaign and agentic AI workflow features of MSG91. Campaigns have helped me automate most of my customer communications by organizing and scheduling messages efficiently. The Agentic AI workflows in the Hello feature have reduced my customer support tickets significantly by handling most user queries. The initial setup was very easy, and I must complement the MSG91 support team, who was readily available throughout the process, especially Anchal and Nishant. Review collected by and hosted on G2.com.

MSG91 can add more features to WA templates, like enabling emojis in headers, to improve its offerings, though the current features suffice the need. Review collected by and hosted on G2.com.

Msg91 has delivered reliable and consistent service, with quick resolution of queries and minimal service disruption. We have not faced any major downtime so far, and they continue to be a dependable partner. Msg91 is an integral part of our daily operations. The integration process has been smooth and straightforward, including during new implementations. Review collected by and hosted on G2.com.

There are no specific dislikes regarding Msg91’s services. One key suggestion would be to introduce a post-paid billing model, especially for customers in the financial industry where messaging volumes are dynamic in nature. A post-paid model would provide significant relief by eliminating the need to constantly monitor message balances before launching campaigns. Month-end communication is particularly critical in financial services, and any disruption due to balance exhaustion can impact timely customer communication. Additionally, a post-paid model would be operationally easier to manage, as billing would be raised based on actual usage and settled by the customer accordingly, simplifying reconciliation and payment processes. Review collected by and hosted on G2.com.

I appreciate the high SMS delivery rates and the simple MSG91 API integration which reduces time. The OTP and authentication flows are secure, ensuring user verification. Pan-India DLT support is a distinct feature. The implementation is quick, especially for OTP generation and verification. Transactional messaging is almost plug and play, which shortens development and testing time. MSG91 has a robust and developer-friendly API, and the account and API key setup are quick. The clear API documentation, template management workflow, and DLT registration and template setup all contribute to the ease of use. Review collected by and hosted on G2.com.

I find the error messaging clarity lacking. Certain API error responses could be more descriptive, which would help to reduce debugging and tracking. Also, showing delivery success versus cost per template would help retire inefficient templates, potentially reducing costs. Review collected by and hosted on G2.com.

I love the API integration with MSG91. It's very smooth and makes the handling of OTP verifications reliable, providing delivery with speed and consistency. The developer documentation is also very easy to understand, which helps a lot when developing applications for our customers. I really appreciate the responsive support team. They are quick to provide solutions and help customers understand any issues they encounter. MSG91 is also easy and affordable, and they offer startup credits, which are quite beneficial. The initial setup was pretty easy, and I'd rate it four out of five. Review collected by and hosted on G2.com.

I think the startup benefit program needs to be more flexible, and more credits need to be given because some startups take some time to get things working. So it should not be time-bound. Review collected by and hosted on G2.com.

What I like best about MSG91 is its reliability and ease of integration. The APIs are well documented, straightforward to implement, and work smoothly with backend systems, which makes it ideal for developers and growing businesses. Message delivery is fast and consistent, and the delivery reports provide clear visibility into message status.

Another strong point is the flexibility of features. From OTP and transactional SMS to WhatsApp and email APIs, everything is available under one platform, reducing the need to rely on multiple vendors. The dashboard is user friendly, making it easy to manage templates, track usage, and monitor performance.

Customer support is also a big plus. The team is responsive and helpful, especially when dealing with template approvals or integration issues. Overall, MSG91 is a dependable communication platform that scales well with business needs and offers excellent value for money. Review collected by and hosted on G2.com.

While MSG91 is a powerful and reliable platform, there are a few areas that could be improved. At times, template approval and DLT-related processes can feel slow and a bit complex, especially for new users who are not familiar with regulatory requirements. This can delay campaign launches or OTP rollouts.

The dashboard, although feature rich, can sometimes feel overwhelming, and certain settings or reports take extra time to locate. Pricing details and credit usage could also be made more transparent in some cases, particularly when using multiple channels like SMS and WhatsApp together.

Lastly, while customer support is generally helpful, response times can vary during peak hours. Faster, more proactive support for critical or time-sensitive issues would make the overall experience even better. Review collected by and hosted on G2.com.