Compare MSG91 and Twilio 
Featured Products
At a Glance
Market Segments
Small-Business (64.9% of reviews)
Small-Business (51.5% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
MSG91
Star Rating
(212)4.6 out of 5
Market Segments
Small-Business (64.9% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Free Trial is available
Browse all 3 pricing plansTwilio
Star Rating
(517)4.1 out of 5
Market Segments
Small-Business (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MSG91 excels in customer support, with many users praising the responsiveness and helpfulness of the support team. This is particularly beneficial for businesses that require quick resolutions to issues, as highlighted by one user who appreciated the "all-in-one features related to emails and SMS."
- Users say that Twilio offers a robust API integration experience, making it easy to implement communication solutions. Reviewers have noted the platform's reliability for SMS, OTP, and notifications, with one user mentioning the "clear documentation" that simplifies the integration process.
- According to verified reviews, MSG91 stands out for its ease of use in campaign setup and message scheduling. Users have found the process straightforward, which significantly enhances customer engagement and follow-up rates, as one reviewer noted the "reliable message scheduling."
- Reviewers mention that Twilio's scalability is a major advantage, particularly for businesses looking to grow. Users appreciate the platform's ability to handle increased messaging volumes without compromising on delivery reliability, making it a solid choice for expanding operations.
- G2 reviewers highlight that MSG91's documentation and integration capabilities are user-friendly, which helps streamline workflows. One user emphasized that the APIs are "easy to understand and integrate," contributing to a more efficient operational process.
- Users report that while Twilio has a strong feature set, it sometimes faces challenges in setup and administration compared to MSG91. Reviewers have noted that Twilio's setup can be more complex, which may require additional time and resources to manage effectively.
Pricing
Entry-Level Pricing
MSG91
Starter — Pick Your Channel & Start Fast
Pay As You Go
Per Month
Best for startups and small businesses getting started with 1–2 communication channels.
Launch quickly with flexible, usage-based pricing and no long-term commitment.Charges vary by channel, country, and message type. No monthly commitment.Usage-based pricing. Add funds to a prepaid wallet and consume credits across MSG91 products (WhatsApp, SMS/OTP, Voice, Email, Chatbot).
- Usage-based pricing (pay-as-you-go)
- Prepaid wallet system (add funds & use across services)
- No monthly commitment
Twilio
No pricing availableFree Trial
MSG91
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.8
140
8.7
373
Ease of Use
8.8
140
8.2
381
Ease of Setup
9.1
129
7.7
220
Ease of Admin
8.6
74
7.9
196
Quality of Support
8.9
139
7.8
339
Has the product been a good partner in doing business?
9.0
73
8.0
187
Product Direction (% positive)
9.3
128
8.3
361
Features by Category
Authentication type
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
10.0
7
Not enough data
Text Messaging
10.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
SMS Platform
9.3
10
Not enough data
9.6
8
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
12
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.6
74
|
Verified
8.1
112
|
Verified
9.1
41
|
Verified
8.3
104
|
Verified
8.9
55
|
Verified
8.3
108
|
Verified
Support
8.6
43
|
Verified
7.5
108
|
Verified
8.2
19
Feature Not Available
8.7
89
|
Verified
6.9
110
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Platform Basics - Phone Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Additional Features - Phone Verification
10.0
5
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Twilio are categorized as RCS Business Messaging, WhatsApp Marketing, SMS Marketing, and Communication Platform as a Service (CPaaS)
Unique Categories
MSG91 is categorized as Transactional Email, Multi-Factor Authentication (MFA), and Phone Verification
Twilio is categorized as Cloud PBX Platforms, Video Platform as a Service (VPaaS), and VoIP Providers
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.6%
Information Technology and Services
10.6%
Financial Services
7.9%
Marketing and Advertising
7.9%
Education Management
7.3%
Other
51.7%
Computer Software
17.6%
Information Technology and Services
11.0%
Marketing and Advertising
6.8%
Financial Services
5.0%
Internet
4.8%
Other
54.8%
Alternatives
Discussions
MSG91 has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
JJ
There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a...Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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