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Compare MSG91 and Twilio 
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At a Glance
Market Segments
Small-Business (75.9% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
MSG91
Star Rating
(63)4.2 out of 5
Market Segments
Small-Business (75.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about MSG91Twilio
Star Rating
(497)4.2 out of 5
Market Segments
Small-Business (51.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, while MSG91 has a higher score of 8.9, indicating that MSG91 may provide faster API responses, which is crucial for real-time applications.
- Reviewers mention that Twilio offers a wider variety of communication options, scoring 8.4 in Communication Varieties, compared to MSG91's 6.7, suggesting that Twilio may be better suited for businesses needing diverse communication channels.
- G2 users highlight that MSG91 has a superior Ease of Setup score of 8.8 compared to Twilio's 7.9, indicating that MSG91 may be more user-friendly for new users looking to implement the software quickly.
- Users on G2 report that both platforms have similar Quality of Support ratings at 8.0, but MSG91's Professional Support score of 7.7 slightly edges out Twilio's 7.4, suggesting MSG91 may provide better professional assistance when needed.
- Reviewers mention that Twilio's API Features, such as Live Chat and Custom Video Player, are highly rated at 8.0, showcasing its robust capabilities for businesses that require advanced communication tools.
- Users say that Twilio's Product Direction score of 8.5 indicates a strong commitment to future development, while MSG91's score of 7.8 suggests it may not be as focused on evolving its product offerings.
Pricing
Entry-Level Pricing
MSG91
No pricing availableTwilio
No pricing availableFree Trial
MSG91
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.5
49
8.8
361
Ease of Use
8.5
48
8.2
366
Ease of Setup
9.1
37
7.8
205
Ease of Admin
8.5
25
7.9
193
Quality of Support
8.4
49
7.8
327
Has the product been a good partner in doing business?
8.7
24
8.1
184
Product Direction (% positive)
8.5
40
8.3
351
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.9
25
|
Verified
8.0
106
|
Verified
9.2
25
|
Verified
8.3
103
|
Verified
8.1
27
|
Verified
8.3
103
|
Verified
Support
8.5
26
|
Verified
7.6
104
|
Verified
Feature Not Available
Feature Not Available
8.7
27
|
Verified
7.1
103
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Twilio are categorized as RCS Business Messaging, Communication Platform as a Service (CPaaS), and WhatsApp Marketing
Unique Categories
MSG91 is categorized as SMS Marketing and Transactional Email
Twilio is categorized as Video Platform as a Service (VPaaS) and Cloud PBX Platforms
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.9%
Information Technology and Services
10.2%
Education Management
10.2%
Retail
5.1%
Marketing and Advertising
5.1%
Other
52.5%
Computer Software
17.8%
Information Technology and Services
10.9%
Marketing and Advertising
6.9%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Alternatives
Discussions
MSG91 has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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