Introducing G2.ai, the future of software buying.Try now
Compare MSG91 and Twilio 
At a Glance
Market Segments
Small-Business (69.1% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
No pricing available
MSG91
Star Rating
(164)4.5 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Free Trial is available
Browse all 3 pricing plansTwilio
Star Rating
(499)4.2 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MSG91 excels in customer support, with users highlighting the prompt and step-by-step assistance they receive. One user specifically praised the support from a representative who resolved SMS delivery issues quickly and efficiently, making their experience smooth.
- Users say that Twilio stands out for its reliability and scalability, with many appreciating the well-documented APIs and easy integration. A recent user noted that the setup was simpler than expected, allowing them to implement SMS notifications seamlessly into their app.
- Reviewers mention that MSG91 offers a rich set of features for creating IVR flows, including customizable templates and voice options. This flexibility is particularly beneficial for users looking to enhance their communication strategies.
- According to verified reviews, Twilio is recognized for its user-friendly interface, with one user calling it the best SMS platform for marketing they've ever used. This ease of use is a significant advantage for small businesses looking to implement SMS marketing without a steep learning curve.
- G2 reviewers highlight that MSG91 has a more straightforward setup process, with users reporting a smoother onboarding experience compared to Twilio. This can be a crucial factor for businesses that need to get up and running quickly.
- Users express that while Twilio has a solid API call speed, MSG91 slightly outperforms it in this area, making it a better choice for businesses that require rapid message delivery and responsiveness in their communication tools.
Pricing
Entry-Level Pricing
MSG91
Pay-as-you-go
Pay As You Go
Per Month
Usage-based pricing. Add funds to a prepaid wallet and consume credits across MSG91 products (WhatsApp, SMS/OTP, Voice, Email, Chatbot). Charges vary by channel, country, and message type. No monthly commitment.
- Prepaid wallet & usage-based billing
- WhatsApp Business messaging (templates + session messaging)
- WhatsApp Chat + Chatbot flows + live agent handoff
Twilio
No pricing availableFree Trial
MSG91
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.7
100
8.8
364
Ease of Use
8.8
100
8.2
369
Ease of Setup
9.0
89
7.7
208
Ease of Admin
8.6
63
7.9
195
Quality of Support
8.9
100
7.8
330
Has the product been a good partner in doing business?
9.0
62
8.1
186
Product Direction (% positive)
9.2
90
8.3
354
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
9.4
8
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
10.0
8
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
54
|
Verified
8.0
107
|
Verified
9.3
32
|
Verified
8.3
104
|
Verified
8.8
44
|
Verified
8.3
104
|
Verified
Support
8.9
36
|
Verified
7.6
105
|
Verified
8.2
19
Feature Not Available
9.2
69
|
Verified
7.0
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Twilio are categorized as RCS Business Messaging, Communication Platform as a Service (CPaaS), SMS Marketing, and WhatsApp Marketing
Unique Categories
MSG91 is categorized as Transactional Email
Twilio is categorized as Cloud PBX Platforms, Video Platform as a Service (VPaaS), and VoIP Providers
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
9.9%
Financial Services
8.1%
Education Management
8.1%
Hospitality
5.4%
Other
53.2%
Computer Software
17.6%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
4.9%
Financial Services
4.9%
Other
54.6%
Alternatives
Discussions
MSG91 has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
