1. [Home](https://www.g2.com/) 2. ... 3. [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) 4. [MSG91 Discussions](https://www.g2.com/products/msg91/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1bccbd6e9e586f32ee241d9c88945381/msg91.jpg "Product Avatar Image") ![Reward for good MSG91 reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good MSG91 reviews") ](/products/msg91/reviews) [ MSG91 ](/products/msg91/reviews) (199)4.5/5 MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs. Its versatile features cater to diverse industries, including e-commerce, fintech, healthcare, and technology. Companies can utilize MSG91 for various use cases such as sending one-time passwords (OTPs) for secure logins, providing order updates, and executing personalized marketing campaigns. This all-in-one solution eliminates the need for multiple vendors, allowing businesses to manage their communication strategies from a single, user-friendly dashboard. Key features of MSG91 include robust APIs for SMS, WhatsApp, and email, which facilitate fast and reliable message delivery. The platform's SMS service ensures global reach with dependable performance, while the WhatsApp Business API allows for engaging customer interactions through verified messaging. Additionally, the Email API supports personalized bulk and transactional emails, complete with detailed analytics to track engagement. The Voice API automates calls and reminders, enhancing customer experience without added complexity. Furthermore, the Hello Chatbot offers 24/7 support, handling conversations and lead management across various channels, ensuring that customer inquiries are addressed promptly. MSG91 stands out in the communication landscape due to its commitment to reliability and compliance. With a 99.9% uptime guarantee and adherence to GDPR, TRAI, and Ofcom messaging standards, businesses can trust that their communications are secure and compliant. The platform also offers transparent pricing with a pay-as-you-go model, ensuring that companies only pay for what they use, without hidden fees. Additionally, MSG91 provides dedicated human support, ensuring that users have access to assistance whenever needed. In a rapidly evolving digital landscape, MSG91 not only focuses on message delivery but also on enhancing customer experiences through intelligent automation and real-time analytics. By leveraging these capabilities, businesses can foster meaningful connections with their customers, driving engagement and growth. With over a decade of experience, MSG91 combines Indian innovation with global reliability, making it a trusted partner for thousands of brands looking to optimize their communication strategies. Show More * * * ### 29 Discussions ### 25 Participants ### 75.0 Nps Score Already have MSG91? ### All MSG91 Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Bharat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharat R.") BR Loading... [Bharat R.](https://www.g2.com/users/0c3d7ab6-3f68-436d-987f-7a608a9dff9d "Bharat R.") • 6 months ago NDH Care Ltd NDH Care Ltd More Options - [ # MSG91 for automated staff notifications: how do you handle dashboard slowdowns with large reports? ](/discussions/msg91-for-automated-staff-notifications-how-do-you-handle-dashboard-slowdowns-with-large-reports) We have been happy with MSG91’s delivery success rate, easy integration, transparent pricing, and fast OTP and notification sending. We use it to automate staff duty schedules, shift reminders, and internal care team notifications, which has reduced manual communication. The main issue is the... [Read more](/discussions/msg91-for-automated-staff-notifications-how-do-you-handle-dashboard-slowdowns-with-large-reports) [ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Multi-Factor Authentication (MFA) Software ](https://www.g2.com/tags/multi-factor-authentication-mfa-software)[ Phone Verification Software ](https://www.g2.com/tags/phone-verification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.&title=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=MSG91+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss%0aAsk+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.) 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[Hannah P.](https://www.g2.com/users/8b75b5ec-4424-46be-9a0c-d8f40228be84 "Hannah P.") • 6 months ago Senior Service Delivery Manager at Physiological Measurements Ltd Senior Service Delivery Manager at Physiological Measurements Ltd More Options - [ # How are you using MSG91 for appointment confirmations and OTPs, and what admin/reporting gaps remain? ](/discussions/how-are-you-using-msg91-for-appointment-confirmations-and-otps-and-what-admin-reporting-gaps-remain) We have been able to maintain work quality thanks to consistent speed and a high message delivery success rate, and setup and cross-system integration were straightforward with clear API documentation. We mainly use MSG91 for patient appointment confirmations, clinical alerts, and OTP... [Read more](/discussions/how-are-you-using-msg91-for-appointment-confirmations-and-otps-and-what-admin-reporting-gaps-remain) [ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms)[ Multi-Factor Authentication (MFA) Software ](https://www.g2.com/tags/multi-factor-authentication-mfa-software)[ Phone Verification Software ](https://www.g2.com/tags/phone-verification-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.&title=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=MSG91+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss%0aAsk+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.) 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[Mark T.](https://www.g2.com/users/e14643c9-9ab7-4629-b44f-ba6a24fb3a00 "Mark T.") • 6 months ago I've worked in social care supporting adults with learning disabilities for over 17 years in various care work, senior, I've worked in social care supporting adults with learning disabilities for over 17 years in various care work, senior, More Options - [ # MSG91: Great delivery and easy API setup, but how do you handle slow reporting? ](/discussions/msg91-great-delivery-and-easy-api-setup-but-how-do-you-handle-slow-reporting) We have had an excellent message delivery rate with MSG91, and the API setup feels very developer-friendly with clear pricing. OTPs and notifications arrive without latency, and we use it to automate staff duty schedules, shift cancellation alerts, and internal care team notifications, which has... 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[Sandy S.](https://www.g2.com/users/948bacae-6caa-4309-b4c6-884485b6a725 "Sandy S.") • 6 months ago Hospitals and Health Care Derby Hospitals and Health Care Derby More Options - [ # MSG91 API speed and reliability are great, but how do you handle slow reporting and support? ](/discussions/msg91-api-speed-and-reliability-are-great-but-how-do-you-handle-slow-reporting-and-support) Using MSG91’s API feels easy and message sending is lightning quick, plus the pricing model is clear enough to budget confidently. Uptime and reliability have also been excellent, with no major downtime or message drops noticed. The main struggles are that visual reporting in the admin dashboard... [Read more](/discussions/msg91-api-speed-and-reliability-are-great-but-how-do-you-handle-slow-reporting-and-support) [ Communication Platform as a Service (cPaaS) Platforms ](https://www.g2.com/tags/communication-platform-as-a-service-cpaas-platforms) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.&title=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=MSG91+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=MSG91+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss%0aAsk+MSG91+questions+and+get+answers+from+expert+users+in+our+MSG91+Discussions+section.) 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Answer a few questions to help the MSG91 community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmsg91%2Fdiscuss%3Fsmall_ask%3Dmsg91) No ## Top Contributors in MSG91 1 MM Loading... ### [Million M.](https://www.g2.com/users/02326028-1fa5-4fa6-81ea-9a351f08ecb7 "Million M.") Director 1 pt 2 ![Sandy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sandy S.") SS Loading... ### [Sandy S.](https://www.g2.com/users/948bacae-6caa-4309-b4c6-884485b6a725 "Sandy S.") Team Lead 1 pt 3 ![Mark T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark T.") MT Loading... ### [Mark T.](https://www.g2.com/users/e14643c9-9ab7-4629-b44f-ba6a24fb3a00 "Mark T.") Supported Living Manager 1 pt 4 ![Hannah P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hannah P.") HP Loading... ### [Hannah P.](https://www.g2.com/users/8b75b5ec-4424-46be-9a0c-d8f40228be84 "Hannah P.") Senior Service Delivery Manager 1 pt 5 ![Bharat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharat R.") BR Loading... ### [Bharat R.](https://www.g2.com/users/0c3d7ab6-3f68-436d-987f-7a608a9dff9d "Bharat R.") Manager 1 pt