Compare MSG91 and Plivo 
At a Glance
Market Segments
Small-Business (66.2% of reviews)
Small-Business (78.1% of reviews)
Entry-Level Pricing
Pay As You Go Per Month
Starting at $25.00 Per Month
MSG91
Star Rating
(206)4.5 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go Per Month
Free Trial is available
Browse all 3 pricing plansPlivo
Star Rating
(746)4.5 out of 5
Market Segments
Small-Business (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Plivo excels in providing a developer-friendly experience, with users praising its brilliant documentation that simplifies the integration of messaging and voice features into applications. This makes it particularly appealing for startups looking for cost-effective solutions.
- Users say that MSG91 stands out for its all-in-one features related to email and SMS, which enhances customer engagement. Reviewers appreciate the straightforward campaign setup and reliable message scheduling, making it a solid choice for businesses focused on automation.
- According to verified reviews, Plivo is noted for its affordability and global reach, which allows users to communicate effectively across various regions. This is a significant advantage for small businesses looking to expand their operations without incurring high costs.
- Reviewers mention that MSG91's APIs are easy to understand and integrate, which streamlines workflows and boosts operational efficiency. Users highlight the consistent delivery of messages as crucial for their business needs, showcasing MSG91's reliability.
- G2 reviewers highlight that while Plivo offers a powerful platform for building communication solutions, it sometimes faces challenges in meeting specific workflow requirements, as noted by users who experienced configuration difficulties.
- Users report that MSG91's support team is highly responsive and effective, with many praising the quality of support they receive. This aspect is particularly important for businesses that rely on timely assistance to resolve issues quickly.
Pricing
Entry-Level Pricing
MSG91
Pay-as-you-go
Pay As You Go
Per Month
Usage-based pricing. Add funds to a prepaid wallet and consume credits across MSG91 products (WhatsApp, SMS/OTP, Voice, Email, Chatbot). Charges vary by channel, country, and message type. No monthly commitment.
- Prepaid wallet & usage-based billing
- WhatsApp Business messaging (templates + session messaging)
- WhatsApp Chat + Chatbot flows + live agent handoff
Plivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Free Trial
MSG91
Free Trial is available
Plivo
Free Trial is available
Ratings
Meets Requirements
8.8
129
9.1
521
Ease of Use
8.9
129
9.0
533
Ease of Setup
9.1
118
8.8
401
Ease of Admin
8.6
70
9.0
395
Quality of Support
9.0
128
8.5
476
Has the product been a good partner in doing business?
9.0
69
9.0
386
Product Direction (% positive)
9.3
117
7.7
487
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
8.1
7
Not enough data
5.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Implementation
Not enough data
8.9
6
Not enough data
7.7
5
Not enough data
8.3
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
7
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
10.0
8
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Feature Not Available
Feature Not Available
4.7
5
Not enough data
6.3
5
10.0
6
6.3
5
SMS Platform
9.3
10
8.0
5
9.5
7
7.3
5
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Not enough data
8.3
5
10.0
10
9.3
5
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Functionality
9.5
64
|
Verified
8.9
333
|
Verified
9.2
32
|
Verified
9.0
321
|
Verified
8.9
54
|
Verified
8.8
310
|
Verified
Support
8.3
39
|
Verified
8.7
330
|
Verified
8.2
19
Feature Not Available
9.1
82
|
Verified
8.5
278
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Internal Use
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - Phone Verification
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Additional Features - Phone Verification
Not enough data
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaigns
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
MSG91 and Plivo are categorized as RCS Business Messaging, WhatsApp Marketing, SMS Marketing, Communication Platform as a Service (CPaaS), Multi-Factor Authentication (MFA), and Phone Verification
Unique Categories
MSG91 is categorized as Transactional Email
Plivo is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Conversational Marketing, Digital Customer Service Platforms, Customer Communications Management, Chatbots, Live Chat, Mobile Marketing, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
MSG91
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.3%
Information Technology and Services
10.7%
Financial Services
7.9%
Education Management
7.9%
Marketing and Advertising
5.7%
Other
53.6%
Computer Software
19.0%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.8%
Alternatives
Discussions
MSG91 has no discussions with answers
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
How has your experience with Plivo, or its competitors, been?
1 Comment
HD
Hi Khaled, here are two that we are familiar with. Hope this helps!
https://groups.google.com/g/plivo-users?pli=1
https://dev.to/plivoRead more
When will Plivo integrate RCS?
1 Comment
HD
Hi Joseph - We are keeping an eye on the adoption rate and market demand and will support it once there's an increase. With 10DLC related changes in the US...Read more
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