# Tekion Reviews **Vendor:** Tekion **Category:** [Dealer Management Systems Software](https://www.g2.com/categories/dealer-management-systems) **Average Rating:** 4.4/5.0 **Total Reviews:** 13 ## About Tekion Tekion has developed a true cloud-based platform that delivers efficiencies to power the best retail experience. ## Tekion Reviews ### 1. Operates in a way that makes sense **Rating:** 5.0/5.0 stars **Reviewed by:** Marina P. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Tekion?** It operates like any website or software program out there. Other DMS/CRM systems in the past seemed to have specific auto funtions/operations that had a long learning curve. However, Tekion operates in a way where any person in jump in and can use reasoning to find what they need. I was around when we changed from Reynolds & Reynolds to CDK, and now from CDK to Tekion. This switchover was way faster. **What do you dislike about Tekion?** So far, the support. If a ticket end up needing to be opened, it then takes a while. Call in process is also not effecient. Tekion is not a certified provider for every manufacturer. For example, BMW will not integrate OEM leads into Tekion because they are not on their list. **What problems is Tekion solving and how is that benefiting you?** Providing and connecting both our DMS and CRM together, allowing all departments to better speak to each other. ### 2. Best DMS on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun W. | Adjunct Professor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Tekion?** I love the ability to streamline our processes from sales to service to accounting. It has allowed us to remove inefficiencies. We have improved profitability and cut costs by implementing this state-of-the-art DMS software. **What do you dislike about Tekion?** I wish I could talk about something we dislike but nothing - the system is efficient, cutting edge and always looking to improve. **What problems is Tekion solving and how is that benefiting you?** Tekion has allowed us to improve all aspects of our business. It has allowed us to make the sales process more efficient and remove barriers and obstacles in selling and delivering vehicles. On the fixed ops site - it has allowed us to dispatch vehicles more effectively. In accounting, our posting and month-end close is much smoother due to the presets you can configure. ### 3. Forward Thinking and Customer Focused **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry M. | Parts Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Tekion?** As an early adopter of Tekion DMS, we were able apply our unique fingerprints to the development for real world users. Tekion customer support has been prompt, and rarely takes longer than a chat session to solve an issue. **What do you dislike about Tekion?** We are waiting for the ability to generate a credit and debit on the same sale or repair order. This is one of the items we asked for early, but has taken some time to develop. **What problems is Tekion solving and how is that benefiting you?** Integration across the entire platform with our CRM and DMS creates a much better user experience. They also integrate with some of the ancillary products that our previous DMS would not touch. ### 4. Tekion review/I did start with a positive note **Rating:** 2.0/5.0 stars **Reviewed by:** Kristi W. | Corporate Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Tekion?** The Financial Statement is the bomb. They spent a lot of time on GM programming of this tool. **What do you dislike about Tekion?** Just about everything else besides the Financial Statement piece. **What problems is Tekion solving and how is that benefiting you?** I don't feel like they are solving anything right now. I feel not benefit from them at this time. ### 5. The best available **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua H. | Wholesale Parts, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Tekion?** It's the easiest to learn how to use. New features can be requested and added. Cloud updates resolve issues while you're away. Customizable reports can be made by you or at your request by Tekion's team. **What do you dislike about Tekion?** Some processes that you have used in the past will now take a few more clicks. Monthly updates can hit you with small surprises, such as reports changed or items missing. However, As long as you read the update notes, this can be moderated. **What problems is Tekion solving and how is that benefiting you?** interdepartmental communication is much more fluid with tekion. ### 6. Omni-Channel Approach for DMS/CRM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Tekion?** Tekion continues to build partnerships with the dealer body. They petition users for feedback in all facets of the platform. The feedback is then utilized to develop a tool that provides efficiency for the end user. **What do you dislike about Tekion?** We are looking forward to a more robust mobile app for the CRM. Thankfully, it is in beta and will be available soon. It will further enhance the experience for our Variable Operations. **What problems is Tekion solving and how is that benefiting you?** One tool, one login, cloud based access - overall user efficiency. ### 7. Still growing **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly K. | People Resource Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Tekion?** We like that Tekion combines the functionality of multiple platforms. **What do you dislike about Tekion?** Our rollout treated each location as its own user so we had to troubleshoot with them how to connect our locations. It should've been one unit from the start. **What problems is Tekion solving and how is that benefiting you?** Tekion is our DMS used for service tickets and sales transactions. Paperless options allow for streamlined processes. We really like the detachable card reader allowing customers to pay from dealership locations other than the servic podium. ### 8. Great DMS/CRM in the space **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Tekion?** Great web based DMS with lots of change happening every day. Improvements weekly and monthly to keep improving the way we work and help our customers. They are also responsive. **What do you dislike about Tekion?** Not much that is disliked. About the only thing i would say I dislike right now, is I wish sometimes support would read their tickets better when they are submitted before trying to work a support ticket. **What problems is Tekion solving and how is that benefiting you?** Change in business and savings of money. ### 9. Learning Curve **Rating:** 2.5/5.0 stars **Reviewed by:** Angel S. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Tekion?** Tekion is a web-based program that is easy to navigate. **What do you dislike about Tekion?** Based on our old system, we are now doing more steps to complete the same task. **What problems is Tekion solving and how is that benefiting you?** Tekion is trying to work in the background to allow our processing to run smoother ### 10. Helpful and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Tekion?** Once you learn how to navigate the site, you can do EVERYTHING! **What do you dislike about Tekion?** Minor update happen periodically that change the view **What problems is Tekion solving and how is that benefiting you?** Tekion allows us to create repair orders for multiple stores and bill accordingly. ### 11. Best thing since Slice Bread. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Service director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Tekion?** How easy it is to use and train new people. **What do you dislike about Tekion?** How the system updates and changes monthly. **Recommendations to others considering Tekion:** Make the switch its well worth it! **What problems is Tekion solving and how is that benefiting you?** Easy to train new people. Walk around issues with damage. On-demand parts price changing. ### 12. Great DMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle C. | Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2022 **What do you like best about Tekion?** The system is overall the easiest to use. **What do you dislike about Tekion?** Constant updates causes issue with mobile app. **Recommendations to others considering Tekion:** Best system ever. Makes life very easy. **What problems is Tekion solving and how is that benefiting you?** It's makes training new service advisors easy and also make writting up customer super easy. ### 13. New Software, Still Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Tekion?** I love that the software incorporates a feedback feature that allows me to share what I like and dislike. The option also provides for a screenshot to be shared. This feature helps the team at Tekion customize the software to fit the individual needs of the dealership **What do you dislike about Tekion?** So far, I have found more to like than dislike, but this is still very new software for the dealership where I work, and there is still a little tweaking to be done. **What problems is Tekion solving and how is that benefiting you?** Customer Management is a piece of cake! ## Tekion Discussions - [What is Tekion used for?](https://www.g2.com/discussions/what-is-tekion-used-for) - [View Tekion pricing details and edition comparison](https://www.g2.com/products/tekion/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A13%3A59+-0500&secure%5Bsession_id%5D=0e31163c-e99b-47bd-9fb1-f88d70598bed&secure%5Btoken%5D=a942938b5ad6aa1f675ad54add1dd649e08788af8e06f9ac0aa68a32f841ed48&format=llm_user) ## Tekion Features **E-commerce** - Online Store - Branding - Search - Inventory **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales** - Lead Management - Deals - Configurator **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Retailing** - Digital - In-Store - Virtual Showroom **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Financing** - Credit Application - Loan Application **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Analytics** - Buyer Satisfaction - Sales Performance **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Agentic AI - Automotive Digital Retailing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top Tekion Alternatives - [CDK](https://www.g2.com/products/cdk/reviews) - 3.9/5.0 (105 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews)