Introducing G2.ai, the future of software buying.Try now
Compare GoTo Connect and Nextiva 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Allo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Starting at $15.00 1 User Per Month
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansNextiva
Star Rating
(3,438)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in Call Management with a score of 9.2, highlighting its intuitive interface and robust features that streamline call handling. In contrast, Nextiva's score of 8.8 indicates it has solid capabilities but may not be as user-friendly in this area.
- Reviewers mention that Nextiva shines in Voice Quality, scoring 9.4, which users attribute to its reliable VoIP technology that ensures clear communication. GoTo Connect, while still strong at 8.9, is noted by some users to have occasional call quality issues.
- G2 users highlight GoTo Connect's superior Virtual PBX capabilities with a score of 9.4, making it a favorite for small businesses needing flexible phone systems. Nextiva, with a score of 8.4, offers good features but lacks some of the advanced options that GoTo Connect provides.
- Users on G2 report that Nextiva's Quality of Support is exceptional, scoring 9.0, with many praising the responsiveness and helpfulness of their support team. GoTo Connect, while also strong at 8.9, has received mixed reviews regarding response times.
- Reviewers mention that GoTo Connect's Ease of Use is a standout feature, scoring 9.0, which many users appreciate for its straightforward navigation and setup process. Nextiva, with a score of 8.7, is still user-friendly but has a steeper learning curve for some features.
- Users say that Nextiva's Integrations score of 8.4 is a significant advantage, as it seamlessly connects with various third-party applications, enhancing workflow efficiency. GoTo Connect, with a score of 7.4, is noted to have fewer integration options, which can limit its versatility for some users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
GoTo Connect
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.0
1,123
9.0
2,770
Ease of Use
9.0
1,136
8.7
2,806
Ease of Setup
8.7
797
8.4
2,097
Ease of Admin
8.9
778
8.6
1,989
Quality of Support
8.8
1,098
9.0
2,756
Has the product been a good partner in doing business?
9.1
771
8.8
1,971
Product Direction (% positive)
8.4
1,088
8.3
2,656
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
9.4
198
6.5
16
8.0
179
6.4
18
7.7
175
7.6
17
8.2
181
6.5
16
8.2
170
Generative AI
7.6
12
7.6
85
Functions
8.6
20
8.7
175
8.5
17
8.6
174
8.4
17
8.8
175
7.1
15
8.1
173
7.4
16
8.2
170
8.1
16
8.5
179
6.9
15
8.5
170
7.2
15
8.4
166
Agentic AI - Contact Center
5.3
5
8.8
12
5.3
5
9.3
12
7.0
5
9.3
12
4.7
5
9.3
12
Administrative
7.2
13
8.3
168
8.8
20
9.1
176
7.9
19
8.9
176
8.4
15
8.4
166
7.7
15
8.3
161
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
695
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
597
Not enough data
8.7
626
Basic Communication - Cloud PBX
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
25
Not enough data
8.7
26
Not enough data
9.1
27
Advanced Features - Cloud PBX
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
9.2
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
8.5
48
8.6
61
9.0
49
8.7
67
8.5
48
8.4
60
7.6
48
8.1
61
9.1
46
8.0
57
8.0
46
7.9
57
Basic Communication
9.2
903
|
Verified
9.2
1645
|
Verified
8.0
394
|
Verified
7.9
904
|
Verified
7.8
446
|
Verified
8.2
1050
|
Verified
7.9
382
|
Verified
7.7
835
8.7
648
|
Verified
8.6
1161
|
Verified
9.1
735
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
7.3
24
7.8
43
7.5
23
8.1
42
7.4
23
7.8
43
7.2
23
7.8
43
Access
8.2
476
|
Verified
8.0
909
8.2
502
8.2
904
8.4
505
|
Verified
8.5
1041
|
Verified
Advanced Features
8.6
729
|
Verified
8.3
1178
|
Verified
9.0
688
|
Verified
8.6
1243
|
Verified
9.1
777
|
Verified
9.1
1482
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
Feature Not Available
8.5
150
|
Verified
9.0
100
|
Verified
9.1
158
|
Verified
Feature Not Available
8.8
148
|
Verified
Features
Feature Not Available
9.2
183
|
Verified
Feature Not Available
8.5
154
8.3
81
|
Verified
8.3
144
|
Verified
9.0
108
|
Verified
9.0
157
|
Verified
8.9
95
|
Verified
8.4
148
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
GoTo Connect and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Hospital & Health Care
5.9%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
