# GoTo Connect vs Nextiva Comparison - What are their main differences?

At a Glance

Star Rating

**GoTo Connect** [

4.4/5(1,415)

](https://www.g2.com/products/goto-connect/reviews#reviews)

**Nextiva** [

4.5/5(3,629)

](https://www.g2.com/products/nextiva/reviews#reviews)

Market Segments

**GoTo Connect**
Small-Business (70.5% of reviews)

**Nextiva**
Small-Business (77.0% of reviews)

Pros & Cons

**GoTo Connect**
[
Ease of Use (127)
](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews)[
Customer Support (46)
](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews)[
Call Issues (28)
](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews)[
Limitations (20)
](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews)

**Nextiva**
[
Customer Support (127)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (117)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[
Difficult Configuration (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)

Entry-Level Pricing

**GoTo Connect**
 **Contact Us** 1 User, Per month

**Nextiva**
 **Starting at $15.00** 1 User Per Month

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that GoTo Connect excels in **ease of use** , with many users appreciating its intuitive interface that simplifies communication across various channels like video conferencing, phone systems, and messaging. One user highlighted the platform's ability to keep team members' names private, enhancing professionalism during meetings.
- **Users say** that Nextiva stands out for its **customer support** , with many praising the quick response times and effective issue resolution. Reviewers noted that the support team is approachable and resolves problems in just a few seconds, making it a reliable choice for businesses that prioritize assistance.
- **According to verified reviews** , GoTo Connect offers a unique advantage in **flexibility** , allowing users to communicate via their cell phones seamlessly. This feature has been particularly appreciated by users who value the ability to stay connected on the go, enhancing overall productivity.
- **Reviewers mention** that Nextiva's **setup process** is notably straightforward, with users finding the initial configuration easy to manage. The user-friendly GUI allows for effortless updates and management of phone devices, which is a significant plus for businesses looking to minimize downtime during implementation.
- **G2 reviewers highlight** that while GoTo Connect has a strong performance in **call management** , with users praising its features for handling calls efficiently, Nextiva offers a more comprehensive solution with additional functionalities like video chat and integrated apps, which streamline communication without the need to switch platforms.
- **Users report** that both platforms have their strengths, but Nextiva generally receives higher ratings for **overall satisfaction** , particularly in areas like voice quality and reporting capabilities. Reviewers appreciate the detailed dashboards and analytics that help them track performance and make informed decisions.

Pricing

Entry-Level Pricing

**GoTo Connect**

GoTo Connect

Phone System

Contact Us

1 User, Per month

An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 pricing plans](/products/goto-connect/pricing)

**Nextiva**

Nextiva

Core

Starting at $15.00

1 User Per Month

For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 pricing plans](/products/nextiva/pricing)

Free Trial

**GoTo Connect**

GoTo Connect
No trial information available

**Nextiva**

Nextiva

Free Trial is available

Ratings

Meets Requirements

9.0

1,142

9.0

2,884

Ease of Use

9.0

1,155

8.7

2,936

Ease of Setup

8.7

815

8.4

2,222

Ease of Admin

8.9

781

8.6

2,009

Quality of Support

8.8

1,116

9.0

2,869

Has the product been a good partner in doing business?

9.1

774

8.9

1,990

Product Direction (% positive)

8.4

1,105

8.3

2,751

Features by Category

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

7.9

65

Not enough data

Documents

Editing

7.3(won by default)

55

Not enough data

Document Signature 

6.9(won by default)

54

Not enough data

Storage

8.0(won by default)

57

Not enough data

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Agentic AI - Online Fax

Autonomous Task Execution

6.5(won by default)

10

Not enough data

Cross-system Integration

6.8(won by default)

10

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Sending

Fax Management

Not enough data

Not enough data

Fax Number

9.0(won by default)

64

Not enough data

Existing Numbers

9.1(won by default)

61

Not enough data

Cross-Platform Sending

8.4(won by default)

59

Not enough data

Unlimited Sending

8.8(won by default)

59

Not enough data

Contact Management

8.5(won by default)

56

Not enough data

Alerts

8.7(won by default)

58

Not enough data

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

7.3

29

8.6

213

Channels

Voice

8.6

22

9.4(won by 0.8)

198

Social

6.4

18

8.0(won by 1.6)

175

Live Chat

6.3

20

7.8(won by 1.5)

174

Mobile SMS

7.8

19

8.3(won by 0.5)

179

Email

6.4

18

8.2(won by 1.8)

167

Generative AI

AI Text-to-Speech

7.7(won by 0.1)

13

7.6

85

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.3

21

8.7(won by 0.4)

174

Session Queuing

8.1

18

8.7(won by 0.6)

172

Concurrent Calling

8.0

18

8.8(won by 0.8)

176

Speech Analytics

6.7

16

8.1(won by 1.4)

170

Auto Dialer

7.0

17

8.2(won by 1.2)

168

IVR

7.6

17

8.6(won by 1.0)

176

Inbound Screen Pop

6.6

16

8.6(won by 2.0)

169

Persistent Data

6.8

16

8.4(won by 1.6)

164

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Autonomous Task Execution

4.4

6

8.8(won by 4.4)

11

Cross-system Integration

4.4

6

9.2(won by 4.8)

11

Natural Language Interaction

5.8

6

9.2(won by 3.4)

11

Proactive Assistance

3.9

6

9.2(won by 5.3)

11

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

6.7

14

8.3(won by 1.6)

166

Administrator Access

8.3

21

9.1(won by 0.8)

178

Reporting & Dashboards

7.5

20

8.9(won by 1.4)

177

Session Recording

7.9

16

8.5(won by 0.6)

165

Agent Scheduling and Assignment

7.2

16

8.4(won by 1.2)

160

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.1

47

Basic Communication - Cloud PBX

Fax Management

Not enough data

Not enough data

Call Management

Not enough data

9.5(won by default)

35

Communication Management

Not enough data

9.1(won by default)

30

Scalability

Not enough data

9.3(won by default)

28

Integrations

Not enough data

8.5(won by default)

24

Mobile Accessibility

Not enough data

8.7(won by default)

32

Accessibility

Not enough data

9.1(won by default)

29

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

9.1(won by default)

26

Analytics and Reporting

Not enough data

9.3(won by default)

29

Support and Reliability

Not enough data

9.1(won by default)

30

Automated attendant

Not enough data

9.1(won by default)

27

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

8.2

951

8.3

1,836

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

8.5

52

8.7(won by 0.2)

72

Call Management

9.1(won by 0.3)

60

8.8

114

Network monitoring

8.4(won by 0.1)

52

8.3

62

Integrations

7.5

55

8.1(won by 0.6)

72

Virtual PBX

9.0(won by 1.1)

48

7.9

54

SIP trunking services

7.9(won by 0.2)

48

7.7

53

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

9.2(tied score)

914

|

Verified

9.2(tied score)

1723

|

Verified

Video Calls

8.0(won by 0.1)

398

|

Verified

7.9

896

|

Verified

Instant Messaging

7.9

452

|

Verified

8.3(won by 0.4)

1056

|

Verified

Screen Sharing

7.9(won by 0.2)

384

|

Verified

7.7

827

Conference Calls

8.7(won by 0.1)

653

|

Verified

8.6

1159

|

Verified

Desk-to-Desk Calls

9.1(tied score)

738

|

Verified

9.1(tied score)

1344

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

7.2

26

7.7(won by 0.5)

43

Cross-system Integration

7.4

26

7.8(won by 0.4)

40

Adaptive Learning

7.2

25

7.6(won by 0.4)

40

Proactive Assistance

6.9

26

7.6(won by 0.7)

40

Access

Software Pairing

8.2(won by 0.2)

478

|

Verified

8.0

901

Browser Extension

8.2(tied score)

504

8.2(tied score)

895

Individual Download

8.4

507

|

Verified

8.5(won by 0.1)

1039

|

Verified

Advanced Features

Hold Music

8.6(won by 0.3)

733

|

Verified

8.3

1172

|

Verified

Automated Attendants

9.0(won by 0.4)

693

|

Verified

8.6

1246

|

Verified

VOiP Number

9.1(tied score)

781

|

Verified

9.1(tied score)

1495

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

10.0(won by default)

5

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.8

130

8.6

207

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

8.1(won by default)

7

Cross-system Integration

Not enough data

8.1(won by default)

7

Adaptive Learning

Not enough data

8.3(won by default)

8

Natural Language Interaction

Not enough data

8.6(won by default)

7

Third-Party Integrations

Not enough data

Not enough data

Extensions

Native VoIP

9.0

101

|

Verified

9.1(won by 0.1)

159

|

Verified

Tenancy Flexibility

Feature Not Available

8.5(won by default)

148

|

Verified

CCaaS Option

Feature Not Available

8.8(won by default)

147

|

Verified

Features

File Sharing

8.3(tied score)

82

|

Verified

8.3(tied score)

141

|

Verified

Voice Conferencing

9.0(tied score)

109

|

Verified

9.0(tied score)

156

|

Verified

Video Conferencing

8.9(won by 0.4)

96

|

Verified

8.5

145

|

Verified

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Voicemail to Email

Feature Not Available

9.2(won by default)

186

|

Verified

Voicemail to SMS

Feature Not Available

8.6(won by default)

154

Conference Transcripts

Feature Not Available

Feature Not Available

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

7.8

12

Not enough data

Dialing Options

Preview Dialing

8.9(won by default)

12

Not enough data

Progressive Dialing

8.8(won by default)

11

Not enough data

Predictive Dialing

Not enough data

Not enough data

Agent Tools

Whisper Coaching 

7.1(won by default)

12

Not enough data

Callback Scheduling 

6.7(won by default)

12

Not enough data

Call Recording 

7.1(won by default)

12

Not enough data

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

6.4(won by default)

11

Not enough data

Interactive Voice Response (IVR)

6.9(won by default)

12

Not enough data

Call Scrubbing

6.7(won by default)

10

Not enough data

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

Not enough data

Compliance Monitoring

Not enough data

Not enough data

Speech Analytics and Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

6.6

32

Not enough data

Channels

Multi-Channel Coverage

7.4(won by default)

30

Not enough data

Open Listening

6.9(won by default)

30

Not enough data

Physical Media

6.0(won by default)

29

Not enough data

Design

Communications Strategy Development

7.9(won by default)

31

Not enough data

Create Content

6.1(won by default)

26

Not enough data

Personalization

7.1(won by default)

28

Not enough data

Inbound Identification

7.6(won by default)

29

Not enough data

Regulatory Compliance

7.4(won by default)

29

Not enough data

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

4.5(won by default)

20

Not enough data

AI Text Summarization

5.2(won by default)

21

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

8.6

775

Platform

Omnichannel

Not enough data

8.1(won by default)

464

Mobile Access

Not enough data

8.6(won by default)

666

Queue Management

Not enough data

8.6(won by default)

585

Call Routing

Not enough data

8.9(won by default)

695

Call Back

Not enough data

8.8(won by default)

606

IVR

Not enough data

8.3(won by default)

501

Automatic Call Distribution

Not enough data

8.6(won by default)

603

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

Not enough data

7.7(won by default)

294

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

Not enough data

8.7(won by default)

608

Performance Evaluation

Not enough data

8.7(won by default)

564

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

8.8(won by default)

8

Cross-system Integration

Not enough data

8.8(won by default)

8

Natural Language Interaction

Not enough data

8.8(won by default)

8

Proactive Assistance

Not enough data

8.8(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

Not enough data

8.6(won by default)

594

Reporting & Dashboards

Not enough data

8.6(won by default)

625

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Show 9 feature categories with incomplete data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

Not enough data

Quality Assurance

Evaluation

Not enough data

Not enough data

Calibration

Not enough data

Not enough data

Reports

Not enough data

Not enough data

Engagement

Feedback

Not enough data

Not enough data

Dashboards

Not enough data

Not enough data

Training

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

Not enough data

Not enough data

Compliance

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

Not enough data

Tickets

Not enough data

Not enough data

Macros

Not enough data

Not enough data

Channels

Email

Not enough data

Not enough data

Social

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Phone

Not enough data

Not enough data

Text

Not enough data

Not enough data

Insight

Surveys

Not enough data

Not enough data

Reporting

Not enough data

Not enough data

Visitor Activity

Not enough data

Not enough data

Help Desk

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

## GoTo Connect vs Nextiva FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between GoTo Connect vs Nextiva?

Nextiva stands out for its higher Quality of Support score and all-time reviewer-cited Customer Support strength, while GoTo Connect is favored for Ease of Use and Setup.

| [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | [Nextiva](https://www.g2.com/products/nextiva/reviews) |
| --- | --- |
| 4.4/5 (1,415 reviews) | 4.5/5 (3,619 reviews) |
| Small-Business | Small-Business |
| 8.7 | 8.4 |
| 8.8 | 9.0 |
| Ease of Use (128 all-time mentions) | Customer Support (135 all-time mentions) |

### How do the pricing models of GoTo Connect and Nextiva compare?

GoTo Connect and Nextiva are rated closely on value, with reviewers expressing satisfaction for both but noting pricing trade-offs.

- **GoTo Connect:** Reviewers highlight reasonable pricing for small businesses and value in consolidating multiple communication tools, but note that costs can increase with advanced features or SMS usage.
- **Nextiva:** Reviewers appreciate the platform's reliability and features, but several mention that pricing can become expensive as features and users are added, and some cite contract rigidity as a drawback.
- **Switching reasons:** Recent reviewers switching from Nextiva cite contract inflexibility and higher costs compared to newer AI-powered solutions.

### What are the best alternatives to GoTo Connect and Nextiva?

The top three alternatives to GoTo Connect and Nextiva are 3CX, 8x8 Contact Center, and RingEX.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1,415 reviews) | Small-Business | Reviewers find value in unified communications and cost savings for SMBs | Ease of Use (128 all-time mentions) |
| [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3,619 reviews) | Small-Business | Pricing can be high as features/users increase; contract terms noted as a drawback | Customer Support (135 all-time mentions) |
| [3CX](https://www.g2.com/products/3cx/reviews) | 4.4/5 (547 reviews) | Mid-Market | — | Flexibility and customization |
| [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | 4.1/5 (257 reviews) | Mid-Market | — | Contact center capabilities |
| [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1,432 reviews) | Small-Business | — | Ease of use and mobile features |

### Which VoIP Providers features should I prioritize when comparing GoTo Connect and Nextiva?

Buyers should prioritize Call Routing, Integrations, Customer Support, Ease of Use, and Pricing when comparing GoTo Connect and Nextiva.

- **Call Routing:** GoTo Connect (all-time mentions: 31), Nextiva (all-time mentions: 22); both products are frequently cited for call routing effectiveness.
- **Integrations:** GoTo Connect supports integrations with Microsoft Teams and CRM platforms; Nextiva reviewers mention CRM integration and unified communications, but specific integration counts are not supplied.
- **Customer Support:** GoTo Connect (46 all-time mentions), Nextiva (135 all-time mentions); Nextiva is more frequently cited for strong support.
- **Ease of Use:** GoTo Connect (128 all-time mentions), Nextiva (46 all-time mentions); GoTo Connect is more often praised for ease of use.
- **Pricing:** Both products receive mixed feedback on pricing, with GoTo Connect noted for value in consolidation and Nextiva for higher costs as features scale.

### What are the pros and cons of GoTo Connect vs Nextiva?

GoTo Connect's headline strength is Ease of Use, while Nextiva's is Customer Support.

- **GoTo Connect strengths:** Ease of Use (128 all-time mentions), Easy Setup (40), Reliability (44), Features (34), User Interface (34), Flexibility (24).
- **GoTo Connect trade-offs:** Call Issues (30 all-time mentions), interface and integration limitations, and some reports of support responsiveness variability.
- **Nextiva strengths:** Customer Support (135 all-time mentions), Reliability (90), Call Quality (56), Features (49), User Interface (46), Flexibility (28).
- **Nextiva trade-offs:** Texting Limitations (12 all-time mentions), higher pricing as features/users increase, and contract rigidity cited in recent reviews.

### Is GoTo Connect or Nextiva better for small businesses?

GoTo Connect and Nextiva are both primarily used by small businesses, but Nextiva is more frequently cited for strong support and reliability in this segment.

- **GoTo Connect:** Largest segment is Small-Business; reviewers highlight ease of use, setup, and value for small teams, with frequent praise for unified communications and remote work support.
- **Nextiva:** Largest segment is Small-Business; reviewers consistently cite strong customer support, reliability, and ease of administration as key benefits for small business operations.

### Which VoIP Providers platform has better integrations?

GoTo Connect and Nextiva are rated similarly for integrations, with both supporting CRM and productivity tool connections in recent reviews.

- **GoTo Connect:** Reviewers mention integrations with Microsoft Teams and CRM platforms, with positive sentiment for unified communications and administration.
- **Nextiva:** Reviewers highlight CRM integration and unified communications, with recent reviews noting ease of connecting to business applications.

### How do GoTo Connect and Nextiva compare on customer support?

Nextiva holds a material lead in Quality of Support, scoring 9.0 versus GoTo Connect's 8.8.

- **GoTo Connect:** Reviewers cite helpful and prompt support, with 46 all-time mentions for Customer Support, but some note variability in responsiveness and resolution for complex issues.
- **Nextiva:** Reviewers consistently praise customer support, with 135 all-time mentions, describing quick response times, knowledgeable staff, and effective onboarding and troubleshooting experiences.

### Which is easier to implement, GoTo Connect or Nextiva?

GoTo Connect and Nextiva score within 0.3 points on Ease of Setup, indicating near parity in implementation experience.

- **GoTo Connect:** Reviewers frequently describe setup as easy and straightforward, with 40 all-time mentions for Easy Setup and positive feedback on onboarding and admin portal usability.
- **Nextiva:** Reviewers highlight intuitive onboarding, accessible training materials, and efficient support during implementation, with consistent praise for ease of setup in recent reviews.

### Which product has better Call Routing?

GoTo Connect and Nextiva are both highly rated for Call Routing, with GoTo Connect receiving more all-time reviewer mentions for this feature.

- **GoTo Connect:** Call Routing cited in 31 all-time reviews; reviewers highlight customizable dial plans, auto attendant, and ease of managing call flows.
- **Nextiva:** Call Routing cited in 22 all-time reviews; reviewers praise intelligent call routing, ease of transferring calls, and effective call flow management across locations.

Reviews

Reviewers' Company Size

[![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews)

GoTo Connect

Small-Business(50 or fewer emp.)

70.5%

Mid-Market(51-1000 emp.)

24.8%

Enterprise(\> 1000 emp.)

4.7%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

77.0%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

Small-Business

(50 or fewer emp.)

70.5%

77.0%

Mid-Market

(51-1000 emp.)

24.8%

21.9%

Enterprise

(\> 1000 emp.)

4.7%

1.2%

Reviewers' Industry

[![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews)
GoTo Connect

Information Technology and Services

8.6%

Hospital & Health Care

5.6%

Financial Services

5.3%

Insurance

5.2%

Computer Software

4.2%

Other

71.0%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.7%

Alternatives

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**Nextiva Alternatives**

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[
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[
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