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Compare GoTo Connect and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Starting at $15.00 1 User Per Month
GoTo Connect
Star Rating
(1,388)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansNextiva
Star Rating
(3,441)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in ease of use, with many users highlighting its intuitive interface and quick setup process. One user mentioned, "I love the fact that the system is so user friendly and their support team is often so helpful," which reflects the positive experiences many have had with onboarding.
- Users say that Nextiva stands out for its customer support and reliability, with feedback indicating that the product functions as expected and rarely encounters issues. A reviewer noted, "The customer support is excellent, and I use it daily," showcasing the consistent satisfaction with their service.
- According to verified reviews, GoTo Connect offers impressive sound quality and customization options, making it a favorite for businesses needing mobile support. One user praised its ability to "streamline our business communication needs," emphasizing its versatility for various communication tasks.
- Reviewers mention that Nextiva provides valuable features like call recording, which is particularly beneficial for small businesses looking to enhance their communication strategies. A user highlighted that this feature is "instrumental in improving our communication script for better quality assurance," indicating its practical application in daily operations.
- G2 reviewers report that while GoTo Connect has a strong performance in call management, it faces challenges in market presence compared to Nextiva. Users appreciate its capabilities, but the overall satisfaction metrics suggest that Nextiva's broader feature set may better meet diverse business needs.
- Users say that Nextiva's integration capabilities are a significant advantage, making it easier to generate reports and connect with customers. One reviewer noted, "Its integration makes it simple to generate reports," which highlights how this feature enhances operational efficiency for users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
GoTo Connect
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
9.0
1,126
9.0
2,769
Ease of Use
9.0
1,139
8.7
2,805
Ease of Setup
8.7
800
8.4
2,096
Ease of Admin
8.9
779
8.6
1,985
Quality of Support
8.8
1,100
9.0
2,755
Has the product been a good partner in doing business?
9.1
772
8.9
1,966
Product Direction (% positive)
8.4
1,091
8.3
2,655
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
20
9.4
195
6.5
16
7.9
178
6.4
18
7.7
175
7.6
17
8.2
180
6.5
16
8.2
170
Generative AI
7.6
12
7.6
84
Functions
8.6
20
8.7
175
8.5
17
8.6
175
8.4
17
8.8
176
7.1
15
8.1
173
7.4
16
8.2
171
8.1
16
8.5
178
6.9
15
8.5
171
7.2
15
8.4
167
Agentic AI - Contact Center
5.3
5
8.8
11
5.3
5
9.2
11
7.0
5
9.2
11
4.7
5
9.2
11
Administrative
7.2
13
8.3
169
8.8
20
9.1
177
7.9
19
8.9
177
8.4
15
8.4
167
7.7
15
8.3
162
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
608
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
295
Workforce Management
Not enough data
8.7
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
Not enough data
8.7
596
Not enough data
8.7
626
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.3
27
Not enough data
9.0
28
Not enough data
9.3
27
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
8.5
49
8.6
60
9.1
51
8.7
63
8.5
48
8.4
58
7.5
49
8.2
59
9.1
46
8.0
55
8.0
46
7.8
55
Basic Communication
9.2
903
|
Verified
9.2
1642
|
Verified
8.0
394
|
Verified
7.9
901
|
Verified
7.8
446
|
Verified
8.3
1047
|
Verified
7.9
382
|
Verified
7.7
834
8.7
648
|
Verified
8.6
1159
|
Verified
9.1
735
|
Verified
9.1
1340
|
Verified
Agentic AI - VoIP Providers
7.3
24
7.7
41
7.5
23
8.0
40
7.4
23
7.7
41
7.2
23
7.7
42
Access
8.2
476
|
Verified
8.0
908
8.2
502
8.2
902
8.4
505
|
Verified
8.5
1038
|
Verified
Advanced Features
8.6
729
|
Verified
8.3
1174
|
Verified
9.0
688
|
Verified
8.6
1239
|
Verified
9.1
777
|
Verified
9.1
1479
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Feature Not Available
8.5
151
|
Verified
9.0
100
|
Verified
9.1
159
|
Verified
Feature Not Available
8.8
149
|
Verified
Features
Feature Not Available
9.2
181
|
Verified
Feature Not Available
8.5
153
8.3
81
|
Verified
8.3
144
|
Verified
9.0
108
|
Verified
9.0
157
|
Verified
8.9
95
|
Verified
8.5
148
|
Verified
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
GoTo Connect and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Contact Center
Unique Categories
GoTo Connect is categorized as Customer Communications Management, Online Fax, Auto Dialer, Contact Center Quality Assurance, Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Social Customer Service
Nextiva is categorized as AI Voice Assistants, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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