Purple Reviews & Product Details

We've been using Purple as our WiFi captive portal provider for three years now, and I've been really impressed with both the flexibility of the platform and how easy it is to administrate.

The fully-customisable four-question mini-survey has been ridiculously helpful in terms of gathering a large volume of customer feedback, quickly and unobtrusively, allowing us to track sentiment across individual trains and stations over time.

The integration with our Salesforce CRM platform has been crucial in acquiring high-quality, opted-in customer data and has allowed us to synchronise customer preferences across multiple touchpoints.

I feel looked-after as a customer, and our support contacts couldn't be more helpful. Review collected by and hosted on G2.com.

The splash page creator was historically somewhat difficult to use, requiring HTML knowledge, however our account manager was always helpful and quick to respond whenever new requests were raised, meaning we don't have to worry about scheduling or making changes ourselves. Review collected by and hosted on G2.com.

I have been working personally with Purple for 3+ years, and my organization has for almost 10. We've had a great partnership integrating their technology into our system and have collaborated over my past three years very well. It's been exciting to see how their product has evolved and how it's benefitted our system. Review collected by and hosted on G2.com.

I don't have any negatives specifically for Purple, but do acknowledge that our system has always had positive relations due to dedicated staff who manage our partnership and the work that is done on our site. It's possible that orgs who don't have have as many resources as ours, or the dedicated staff who support both the partnership and the client work, could experience something different. Review collected by and hosted on G2.com.

The system works well across multiple venues, giving us interesting insights and valuable marketing opt-in data.

The team at Purple are attentive, quick to respond and typically go above and beyond the initial request to provide first-class service. They're also proactive - for example briefing customers ahead of the Apple mac address randomisation change, and providing useful mitigations against the impacts of that change. Review collected by and hosted on G2.com.

This is no criticism of Purple, but it can be tricky to get various partners - networking, hardware, and wifi setup - working together to achieve a seamless experience for customers. Review collected by and hosted on G2.com.

Working in healthcare, we understand how stressful it can be to navigate a hospital environment. That’s why our wayfinder tool, available both on our website and on-site kiosks, has been helping patients and visitors for over eight years. It offers step-by-step guidance using an interactive map, supporting users from the moment they leave home to when they reach their final destination.

Purple continues to enhance this experience—making it intuitive for administrators to update locations and access performance metrics. What truly sets them apart is their personalized account management. Their support team is highly responsive and proactive, consistently seeking to understand our challenges and collaborate on solutions that improve the overall patient experience. Review collected by and hosted on G2.com.

One of our ongoing challenges is leveraging the kiosk display as part of our broader marketing toolkit. From a marketing perspective, we're still exploring how to effectively use the on-site kiosks as a secondary channel to support our initiatives. Review collected by and hosted on G2.com.

Ease of setup and use, it is very intuitive to use and the features and functions are well thought out. Cost also a major bonus, much less than I expected and compared to the other two we looked at. Review collected by and hosted on G2.com.

The pricing could have been clearer on teh website Review collected by and hosted on G2.com.

I like Purple because it's user-friendly, makes it easy to log in, and lets you select from several languages. It gave us insight into how to utilize our spaces and assisted us in enhancing our services. Review collected by and hosted on G2.com.

Our one and only major issue was with customer assistance. It is impossible to connect and find a solution to our concerns. It could be so much better. Review collected by and hosted on G2.com.

The ease of installation and usage globally, along with customer engagement and analysis. Moreover, the ease of access in multiple languages makes it unique. Ease of logging in is the cherry on top. Review collected by and hosted on G2.com.

The overlay access to internet services through purple makes it ideal for building analytics; however, it would be better if it also had competitive data from a similar area for building research on it. Review collected by and hosted on G2.com.

The dashboard is informative and insightful and helped in monitoring revenue streams Review collected by and hosted on G2.com.

Support from purple team is not on the par, a bit good support and it will be better Review collected by and hosted on G2.com.

Coverage of the monitoring factors and touchpoints Review collected by and hosted on G2.com.

Speed and accuracy can enhance the overall product. Review collected by and hosted on G2.com.

I have not really been able to use the tool because it is very complex to understand how it works for our business. Review collected by and hosted on G2.com.

It is very expensive to get support or help to integrate our systems with Purple tools. Review collected by and hosted on G2.com.