--- title: GoTo Connect Reviews meta\_title: 'GoTo Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1415 reviews by the users' company size, role or industry to find out how GoTo Connect works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1415 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # GoTo Connect Reviews & Product Details Visit Website GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration. Connect anywhere, any way: Join meetings, calls, and chats from any device with GoTo Connect’s unified platform, keeping your teams and customers connected—wherever work happens. Easy to use and manage: Our fully hosted system ensures fast setup, effortless scaling, and straightforward management—no IT required. Unmatched reliability: Ensure 99.999% uptime, crystal-clear voice, and top-rated support so your business never misses a beat. Modern automation & AI: GoTo Connect’s built-in AI Receptionist welcomes callers, routes conversations, and automates routine tasks—no third-party apps needed. Built for growth: Enhance your telecommunications with contact center and customer engagement tools that scale as you do. With award-winning support, industry-leading uptime, and top customer satisfaction scores, GoTo Connect isn’t just a phone system—it’s the backbone of meaningful and reliable business communication. Whether you’re streamlining internal calls, running virtual meetings, or enhancing customer engagement, GoTo Connect ensures every interaction is effortless, effective, and ready to help your business succeed. * * * Product Website GoTo Connect Seller [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) Discussions [GoTo Connect Community](https://www.g2.com/products/goto-connect/discuss) Solution Type All-in-One Overview by Shannon McAnaugh Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/goto-connect/pricing) ## GoTo Connect Integrations (14) What do users say about integrations? Verified by GoTo Connect [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Calendly ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") DriveCentric ](https://www.g2.com/products/drivecentric/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HighLevel ](https://www.g2.com/products/highlevel/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") JumpCloud ](https://www.g2.com/products/jumpcloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power Automate ](https://www.g2.com/products/microsoft-power-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Power BI ](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Purple ](https://www.g2.com/products/purple/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tekion ](https://www.g2.com/products/tekion/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews) Show More ![Jesse B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse B.") JB Jesse B. Psychiatric Provider Small-Business (50 or fewer emp.) 8/30/2025 "I am a huge fan of the integrations and updates GOTO has been making!" 5/5 What do you like best about GoTo Connect? They stick to what they do best - Connecting clients, customers, professionals and friends and family. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The SMS Campaign has been a struggle with the vetting process but have an all inclusive communications center is ideal. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Professional Communications and separate numbers for staff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kiel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiel H.") KH Kiel H. 9/2/2025 "Effortless Business Phone System with GoTo Connect" 5/5 What do you like best about GoTo Connect? I love how easy it is to use GoTo Connect, which simplifies our business operations. The platform's scalability is impressive, accommodating our growing needs seamlessly. I find the phone app and texting features particularly valuable, enhancing communication. Overall, its intuitive usability makes it worth recommending. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Nothing Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? I find the product solves the issue of having an easy-to-operate phone system that scales with our business and benefits us with its ease of use, phone app, and texting capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 9/3/2025 "Great Product for Business of all Sizes" 5/5 What do you like best about GoTo Connect? I am in the driver seat when it comes to creating and adjusting the phone trees. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I feel like I could learn more on tips and tricks to using the system. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? We had an old company and we would have to be on the phone with them for quite a long time, just to make simple changes. Now GoTo allows me to do what I need for the company and not have to sit on hold. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Torrey N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Torrey N.") TN Torrey N. President Small-Business (50 or fewer emp.) 1/17/2025 "Worst Support and Customer Service I have ever dealt with." 0/5 What do you like best about GoTo Connect? Absolutly Nothing!!!!!!!!!!!!!!!!!!!!!!!! Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I have 4 retail stores and the phones in 1 store quit working. I emailed GOTO to get "REPLACEMENT" NOT ADD ON phones. I called the cusotmer support team to get them installed. After 5+ hours the GOTO representative said everything was fixed. It was almost closing time for the store. I received a complaint from Corporate stating the phones were not working. Accutally it was ringing at one of my other stores. I then check all the stores and 3 of the 4 stores phone were routed to the wrong store. I called back the next day to customer service and after another 4 hours of my and my employees time at each store GOTO got it corrected. Then I received my CC bill where I pay my reoccuring payment each month and it went up nearly 100.00. I authorized no changes to my bill. There shoul d be no change to my bill for replacing exsiting phones. I was also told I would receive a credit for my and my employeess time lost for GOTO installing the phone wrong. I have now emailed and called multiple times and no one can or will help. GOTO representatives only say they have forwarded to Finance which you can not speak with. I have everything in email so I will be turning this over to an attorney. DO NOT DO BUSSINESS WITH THIS COMPANY. YOU WILL REGRET IT. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? I have billing problem and they have done nothing to reslove. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abhayraj S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhayraj S.") AS Abhayraj S. Recruitment Executive Mid-Market (51-1000 emp.) 7/16/2025 "GoTo Connect review" 5/5 What do you like best about GoTo Connect? It helps me connect with my candidates with ease and i can use it during my working hours verry efficiently without any breakdowns the messaging feature is really cool Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? It requires multiple windows to open is a dislike Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? It helps to connect with people on call without using a physical cellphone directly through the system Review collected by and hosted on G2.com. Show More Response from Rachael Brandt of GoTo Connect [Editedit](https://www.g2.com/survey_responses/goto-connect-review-11401593/official_response/edit) Thank you for your review. We're glad GoTo Connect is helping you connect efficiently with your candidates and that you enjoy the messaging feature. We appreciate your feedback about having to open multiple windows and will keep it in mind as we look to improve the experience. Thanks for choosing us! Current UserValidated ReviewerSource: Organic BL Basit L. Manager Contact Center Small-Business (50 or fewer emp.) 9/5/2025 "Very user friendly" 5/5 What do you like best about GoTo Connect? GoTo admi interface is very User friendly. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? I didn't find anything unlikely so far, however reporting could've been better if an option of minutes or seconds is given. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Reporting Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/19/2025 "Good for basic calling, text, and sms Messaging" 2.5/5 What do you like best about GoTo Connect? GoTo Connect has excellent customer service. Typically issues are resolved very quickly and the staff are always friendly and pleasant to work with. For basic calling and messaging it is very simple and efficient. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? The fax process is the most frustrating thing for end users. The method of sending it as a fax is complicated and very details. You have to have the subject link and email address perfect. The email address requires the fax to number, so it changes every time. It is the least like feature amoung our staff. It is also the thing I received the most issue reports from. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? GoTo Connect provides communication for phones, fax, and text and mms messaging. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AS Adith S. Lead Software Engineer Small-Business (50 or fewer emp.) 7/1/2025 "Integrating GoTo Connect as a Third party developer's experience" 4/5 What do you like best about GoTo Connect? Easy to use allowing FAX support which most cloud telephones don't provide now a days. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? Logging into GoTo Connect, personally for me is quite tedious. In case if i have two different accounts switching between them is difficult. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Its easy to use, and the pricing plans are quite strategic that benefits me personally. Review collected by and hosted on G2.com. Show More Response from Rachael Brandt of GoTo Connect [Editedit](https://www.g2.com/survey_responses/goto-connect-review-11351451/official_response/edit) Thank you for sharing your experience! We're happy to hear you appreciate the ease of use and fax support—features we know are valuable to many users. We appreciate your feedback about switching between accounts and logging in, and we’ll be sure to pass it along to our team. Thanks for choosing GoTo Connect! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Peter L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Peter L.") PL Peter L. Safety Manager Mid-Market (51-1000 emp.) 5/23/2025 "Easy and reliable" 4/5 What do you like best about GoTo Connect? Web admin portal is very easy to use. We have complex routing and the visual interface makes it a snap to set up. Also, being able to provision phones with very little effort is a bonus. I've had to contact support several times with odd requests (configure an external ringer) and they were great. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? We haven't found any major pain points with GoTo. We don't use the Call Center features so I can't evaluate that piece of it, but for general phone system setup and use it's great. Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? We have multiple 800 numbers and GoTo has made it easy to configure routing and call groups to handle these dynamically. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 9/4/2025 "Impressive Cloud Phone System Solution" 5/5 What do you like best about GoTo Connect? 99.9% uptime and end users rave about call quality. Ease of onboarding and implementation. On the go clients can text from anywhere in the world. Review collected by and hosted on G2.com. What do you dislike about GoTo Connect? We wish there was one list of favorite contacts & text messaging Review collected by and hosted on G2.com. What problems is GoTo Connect solving and how is that benefiting you? Sending or receiving fax by email saved us $300 a month for the cost of a dedicated fax land line. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about GoTo Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about GoTo Connect ](https://www.g2.com/products/goto-connect/discussions/new) GU Guest User What is GoTo Contact Center used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-goto-contact-center-used-for) JR Jason Redmond • Last activity about 4 years ago I 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/goto-connect-i) [ View all Discussions ](https://www.g2.com/products/goto-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 10% [ View More Pricing Information ](https://www.g2.com/products/goto-connect/pricing) GoTo Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,425) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0b0744d9d5ca4f29db86a956c2bcc175/nextiva.png "Product Avatar Image") Nextiva 4.5/5(3,619) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-nextiva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_333d84f771a77f2d8c628aef2bcea65b/vonage-business-communications.png "Product Avatar Image") Vonage Business Communications 4.3/5(503) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) ##### ##### GoTo Connect Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download Features Voice Conferencing Video Conferencing [ View More Features ](https://www.g2.com/products/goto-connect/features) ## Top-Rated Alternatives [ ![8x8 Contact Center](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "8x8 Contact Center") 8x8 Contact Center 4.1/5(257) ](https://www.g2.com/products/8x8-contact-center/reviews) [ ![RingEX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ View All Alternatives ](https://www.g2.com/products/goto-connect/competitors/alternatives) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support) [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Online Fax](https://www.g2.com/categories/online-fax) [Show MoreShow Less](javascript:void(0);) ##### Explore More [PR Firms in Austin](https://www.g2.com/categories/pr-firms/locations/austin-tx-us)[Which file reader tools offer automation to reduce repetitive tasks while meeting compliance requirements?](https://www.g2.com/discussions/which-file-reader-tools-offer-automation-to-reduce-repetitive-tasks-while-meeting-compliance-requirements)[Which food safety management solutions that customers recommend deliver measurable ROI within six months?](https://www.g2.com/discussions/which-food-safety-management-solutions-that-customers-recommend-deliver-measurable-roi-within-six-months) [Which desktop search platforms help knowledge workers reclaim time spent on document location each week?](https://www.g2.com/discussions/which-desktop-search-platforms-help-knowledge-workers-reclaim-time-spent-on-document-location-each-week)[Best SAP store for business software](https://www.g2.com/discussions/what-s-the-best-sap-store-software-for-businesses)[Pros and Cons Details](https://www.g2.com/products/goto-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)