# The Call prompter

The Call prompter when you call in is incorrect.  I've corrected it before however it is wrong again?

##### Post Metadata
- Posted at: over 6 years ago
- Author title: Facility Manager at Rockwell Partners
- Net upvotes: 1


## Comments
### Comment 1

Is this the recorded sound file that you created/uploaded? Or the auto attendant that allows you to enter extensions? 

The Sound File may need to be re-recorded and uploaded, and then added to the dial plan.
The Auto Attendant may need to have a different set of options added to it. 

Either way, I agree with Courtney, I've had great experiences with the tech support team.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Compliance Officer



### Comment 2

I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: operations manager




## Related Product
[GoTo Connect](https://www.g2.com/products/goto-connect/reviews)

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