# Top 10 GoTo Connect Alternatives & Competitors **Average Rating:** 4.4/5 **Total Number of Reviews:** 1,415 Looking for alternatives or competitors to GoTo Connect? VoIP Providers is a widely used technology, and many people are seeking easily administered, top rated software solutions with voip number, software pairing, and screen sharing. Other important factors to consider when researching alternatives to GoTo Connect include call quality and features. The best overall GoTo Connect alternative is 8x8 Contact Center. Other similar apps like GoTo Connect are RingEX, Nextiva, Aircall, and 3CX. GoTo Connect alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce). ## Best Paid & Free Alternatives to GoTo Connect - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) ## Top 10 Alternatives to GoTo Connect Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how GoTo Connect stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Insurance, and Marketing and Advertising, and find the best product for your business. ### 1. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 256 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to GoTo Connect, 8x8 Contact Center is: - Slower to reach roi - More expensive Categories in common with GoTo Connect: [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support](https://www.g2.com/categories/conversational-support) **Compare:** [GoTo Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs RingEX](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [8x8 Contact Center vs Nextiva](https://www.g2.com/compare/8x8-contact-center-vs-nextiva) - [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [8x8 Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-contact-center) - [8x8 Contact Center vs Dialpad Connect](https://www.g2.com/compare/8x8-contact-center-vs-dialpad-connect) - [8x8 Contact Center vs Vonage Business Communications](https://www.g2.com/compare/8x8-contact-center-vs-vonage-business-communications) - [8x8 Contact Center vs Mitel](https://www.g2.com/compare/8x8-contact-center-vs-mitel) - [8x8 Contact Center vs Intermedia Unite](https://www.g2.com/compare/8x8-contact-center-vs-intermedia-unite) - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) ### 2. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,395 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to GoTo Connect, RingEX is: - More expensive Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Online Fax](https://www.g2.com/categories/online-fax), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Mitel](https://www.g2.com/compare/mitel-vs-ringex) - [RingEX vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) ### 3. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,573 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to GoTo Connect, Nextiva is: - Slower to reach roi - More expensive - Better at support Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [GoTo Connect vs Nextiva](https://www.g2.com/compare/goto-connect-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs Mitel](https://www.g2.com/compare/mitel-vs-nextiva) - [Nextiva vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-nextiva) - [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk) ### 4. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,605 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to GoTo Connect, Aircall is: - More expensive - Easier to set up - More usable Categories in common with GoTo Connect: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [GoTo Connect vs Aircall](https://www.g2.com/compare/aircall-vs-goto-connect) **Compare Aircall with other alternatives:** - [Aircall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs Dialpad Connect](https://www.g2.com/compare/aircall-vs-dialpad-connect) - [Aircall vs Vonage Business Communications](https://www.g2.com/compare/aircall-vs-vonage-business-communications) - [Aircall vs Mitel](https://www.g2.com/compare/aircall-vs-mitel) - [Aircall vs Intermedia Unite](https://www.g2.com/compare/aircall-vs-intermedia-unite) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) ### 5. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to GoTo Connect, 3CX is: - Easier to set up - Easier to admin Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [GoTo Connect vs 3CX](https://www.g2.com/compare/3cx-vs-goto-connect) **Compare 3CX with other alternatives:** - [3CX vs 8x8 Contact Center](https://www.g2.com/compare/3cx-vs-8x8-contact-center) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) - [3CX vs Dialpad Connect](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [3CX vs Mitel](https://www.g2.com/compare/3cx-vs-mitel) - [3CX vs Intermedia Unite](https://www.g2.com/compare/3cx-vs-intermedia-unite) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) ### 6. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,180 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to GoTo Connect, Dialpad Connect is: - Easier to set up - More usable - Easier to admin Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-dialpad-connect) - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs Nextiva](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Dialpad Connect vs Aircall](https://www.g2.com/compare/aircall-vs-dialpad-connect) - [Dialpad Connect vs 3CX](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs Mitel](https://www.g2.com/compare/dialpad-connect-vs-mitel) - [Dialpad Connect vs Intermedia Unite](https://www.g2.com/compare/dialpad-connect-vs-intermedia-unite) - [Dialpad Connect vs Talkdesk](https://www.g2.com/compare/dialpad-connect-vs-talkdesk) ### 7. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 502 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to GoTo Connect, Vonage Business Communications is: - Slower to reach roi - More expensive - Easier to set up Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs Aircall](https://www.g2.com/compare/aircall-vs-vonage-business-communications) - [Vonage Business Communications vs 3CX](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Mitel](https://www.g2.com/compare/mitel-vs-vonage-business-communications) - [Vonage Business Communications vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-vonage-business-communications) - [Vonage Business Communications vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-vonage-business-communications) ### 8. [Mitel](https://www.g2.com/products/mitel/reviews) By Mitel Networks **Average Rating:** 3.8/5 **Total Reviews:** 235 Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device. Reviewers say compared to GoTo Connect, Mitel is: - Slower to reach roi - More expensive Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [GoTo Connect vs Mitel](https://www.g2.com/compare/goto-connect-vs-mitel) **Compare Mitel with other alternatives:** - [Mitel vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-mitel) - [Mitel vs RingEX](https://www.g2.com/compare/mitel-vs-ringex) - [Mitel vs Nextiva](https://www.g2.com/compare/mitel-vs-nextiva) - [Mitel vs Aircall](https://www.g2.com/compare/aircall-vs-mitel) - [Mitel vs 3CX](https://www.g2.com/compare/3cx-vs-mitel) - [Mitel vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-mitel) - [Mitel vs Vonage Business Communications](https://www.g2.com/compare/mitel-vs-vonage-business-communications) - [Mitel vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-mitel) - [Mitel vs Talkdesk](https://www.g2.com/compare/mitel-vs-talkdesk) ### 9. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) By Intermedia **Average Rating:** 4.5/5 **Total Reviews:** 520 Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity. Reviewers say compared to GoTo Connect, Intermedia Unite is: - More expensive - Easier to set up - Easier to admin Categories in common with GoTo Connect: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [GoTo Connect vs Intermedia Unite](https://www.g2.com/compare/goto-connect-vs-intermedia-unite) **Compare Intermedia Unite with other alternatives:** - [Intermedia Unite vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-intermedia-unite) - [Intermedia Unite vs RingEX](https://www.g2.com/compare/intermedia-unite-vs-ringex) - [Intermedia Unite vs Nextiva](https://www.g2.com/compare/intermedia-unite-vs-nextiva) - [Intermedia Unite vs Aircall](https://www.g2.com/compare/aircall-vs-intermedia-unite) - [Intermedia Unite vs 3CX](https://www.g2.com/compare/3cx-vs-intermedia-unite) - [Intermedia Unite vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-intermedia-unite) - [Intermedia Unite vs Vonage Business Communications](https://www.g2.com/compare/intermedia-unite-vs-vonage-business-communications) - [Intermedia Unite vs Mitel](https://www.g2.com/compare/intermedia-unite-vs-mitel) - [Intermedia Unite vs Talkdesk](https://www.g2.com/compare/intermedia-unite-vs-talkdesk) ### 10. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,506 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to GoTo Connect, Talkdesk is: - Slower to reach roi - More expensive - Easier to set up Categories in common with GoTo Connect: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support](https://www.g2.com/categories/conversational-support), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [GoTo Connect vs Talkdesk](https://www.g2.com/compare/goto-connect-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-talkdesk) - [Talkdesk vs Vonage Business Communications](https://www.g2.com/compare/talkdesk-vs-vonage-business-communications) - [Talkdesk vs Mitel](https://www.g2.com/compare/mitel-vs-talkdesk) - [Talkdesk vs Intermedia Unite](https://www.g2.com/compare/intermedia-unite-vs-talkdesk) --- ## GoTo Connect Alternatives FAQs ### What are the best alternatives to GoTo Connect? According to G2 ratings and review counts, the best alternatives to GoTo Connect (4.4/5 stars with 1,415 reviews) include [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3,567 reviews), [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 stars, 1,588 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2,504 reviews), [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4,168 reviews), and [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 stars, 546 reviews). These alternatives are highly rated and have substantial user bases, indicating strong market presence and user satisfaction. They also offer features such as AI-powered call routing, omnichannel communication, and advanced analytics that enhance customer experience and operational efficiency. ### What features do alternatives offer that GoTo Connect does not? Alternatives to GoTo Connect offer several features not available natively in GoTo Connect, including Contact Center as a Service (CCaaS) options, tenancy flexibility, voicemail to email, voicemail to SMS, and conference transcripts. Specifically, Nextiva, RingEX, 3CX, Dialpad Connect, Vonage Business Communications, Mitel, and Intermedia Unite provide CCaaS capabilities. Tenancy flexibility is available in Nextiva, Dialpad Connect, Vonage Business Communications, Mitel, and Intermedia Unite. Voicemail to email is supported by Nextiva, RingEX, 3CX, Dialpad Connect, Vonage Business Communications, Mitel, and Intermedia Unite. Voicemail to SMS is offered by Nextiva and Intermedia Unite. Conference transcripts are features in RingEX, Dialpad Connect, and Intermedia Unite. ### Which VoIP Providers tools do reviewers recommend instead of GoTo Connect? Reviewers recommend [Nextiva](https://www.g2.com/products/nextiva/reviews) for its excellent customer support, ease of use, and reliable call quality, with 127 mentions praising support and 117 for ease of use. [Aircall](https://www.g2.com/products/aircall/reviews) is favored for its simple setup, user-friendly interface, and seamless CRM integrations, with 228 mentions of ease of use and 91 for easy integration. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) is noted for its omnichannel platform and AI-powered analytics, enhancing agent productivity and customer experience. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) is praised for its AI-driven call routing, real-time analytics, and intuitive interface, improving customer support efficiency. [3CX](https://www.g2.com/products/3cx/reviews) is recommended for its cost-effectiveness, flexible deployment options, and ease of administration. These providers are consistently highlighted for their robust features, ease of setup, and strong customer support, making them preferred alternatives to GoTo Connect. ### How does GoTo Connect compare to 8x8 Contact Center? According to G2 data, [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) holds a higher average rating of 4.4/5 across 1,415 reviews compared to 4.1/5 for [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) with 255 reviews. GoTo Connect leads by 0.6 points in Ease of Setup (8.7 vs 7.8), 0.8 points in Ease of Admin (8.9 vs 8.1), 0.7 points in Support (8.8 vs 8.1), 0.9 points in Usability (9.0 vs 8.2), 0.6 points in Meeting Requirements (9.0 vs 8.4), and 0.6 points in Ease of Doing Business With (9.1 vs 8.5). Users frequently praise GoTo Connect for its ease of use (127 mentions), customer support (46 mentions), reliability (44 mentions), and easy setup (40 mentions). In contrast, 8x8 Contact Center users highlight ease of use (37 mentions), helpfulness (26 mentions), and customer support (24 mentions). GoTo Connect reviews emphasize a straightforward administration portal, seamless mobile and desktop app integration, and strong call quality, while 8x8 Contact Center is noted for its robust analytics, supervisor dashboards, and multi-channel communication capabilities. Overall, GoTo Connect is favored for deployment automation, administration ease, and user-friendly interfaces, whereas 8x8 Contact Center is recognized for its comprehensive contact center features and global telephony infrastructure. ### Why do users choose 8x8 Contact Center over GoTo Connect? Users choose [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) over GoTo Connect primarily for its robust contact center-specific capabilities, including omni-channel communication (voice, chat, SMS, social, and email) consolidated into a single platform, which enhances customer experience. The platform’s strong analytics and reporting tools provide granular metrics that help efficiently manage resources and improve ROI. Additionally, 8x8’s global telephony network supports operations in over 150 countries, making it suitable for distributed contact centers. Users appreciate the intuitive supervisor workspace, skill-based routing that reduces wait times, and seamless integration with major CRMs and ERPs. The dedicated account management and proactive support, especially in resolving critical issues like text blocking, also contribute to user preference. Despite some reported challenges with interface complexity and learning curve, 8x8’s focus on contact center functionality, scalability, and comprehensive communication channels drives users to select it over GoTo Connect for specialized customer service environments. ## Explore Articles - [What is the best software for improving employee engagement in the service sector?](https://www.g2.com/discussions/what-is-the-best-software-for-improving-employee-engagement-in-the-service-sector) - [Top tools for creating interactive data dashboards](https://www.g2.com/discussions/top-tools-for-creating-interactive-data-dashboards) - [Best User Research Software](https://www.g2.com/discussions/what-are-the-best-user-research-tools-worth-sticking-with-long-term) - [PR Firms in London](https://www.g2.com/categories/pr-firms/locations/greater-london-england-gb) - [Best cloud-based construction estimating solutions](https://www.g2.com/discussions/what-are-the-best-cloud-based-construction-estimating-solutions) - [Best Webinar Platforms](https://www.g2.com/discussions/what-are-the-best-webinar-platforms-in-your-opinion) ## Spotlight Categories - [Generative AI Infrastructure Software](https://www.g2.com/categories/generative-ai-infrastructure) - [SAP Store Software](https://www.g2.com/categories/sap-store) - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms)