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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (84.8% of reviews)
Entry-Level Pricing
Starting at £149.00 Per Month
$29.00 300 Review Invites Per Month
Feefo
Star Rating
(127)4.6 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £149.00 Per Month
Browse all 3 pricing plansReviews.io
Star Rating
(604)4.8 out of 5
Market Segments
Small-Business (84.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reviews.io excels in Natural Language Interaction with a perfect score of 10.0, allowing for seamless communication and feedback collection, while Feefo's score of 7.0 indicates room for improvement in this area.
- Reviewers mention that the Adaptive Learning feature in Reviews.io, scoring 9.7, significantly enhances user experience by personalizing feedback requests, whereas Feefo's score of 6.9 suggests it lacks the same level of adaptability.
- G2 users highlight the superior Quality of Support from Reviews.io, which scored 9.7, as they appreciate the prompt and helpful responses, compared to Feefo's 9.5, which, while still strong, may not meet the same level of user satisfaction.
- Users on G2 say that the Dashboard functionality in Reviews.io, rated at 9.1, provides a more intuitive and user-friendly interface for tracking reviews and analytics, while Feefo's score of 8.6 indicates a less engaging experience.
- Reviewers mention that the Customer Service from Reviews.io, scoring 9.1, is often praised for its responsiveness and effectiveness, whereas Feefo's score of 8.5 suggests that users may encounter slightly slower support responses.
- Users report that Reviews.io's Engagement features, with a score of 8.7, are more effective in driving customer interaction compared to Feefo's 8.2, indicating that Reviews.io may offer better tools for fostering customer relationships.
Pricing
Entry-Level Pricing
Feefo
Essentials
Starting at £149.00
Per Month
Feefo Essentials is an all-around solution to collecting feedback and gaining insights.
- Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms
- Customer Success Team – Get support from our team of experts and make the most of your feedback
- Review Response – Show how much feedback means to you by responding to each review
Reviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Free Trial
Feefo
No trial information availableReviews.io
Free Trial is available
Ratings
Meets Requirements
8.8
120
9.2
497
Ease of Use
8.7
120
8.9
503
Ease of Setup
8.7
89
8.6
370
Ease of Admin
8.5
60
9.0
305
Quality of Support
9.5
119
9.7
502
Has the product been a good partner in doing business?
9.4
63
9.4
305
Product Direction (% positive)
9.3
115
9.4
455
Features by Category
SEO Auditing & Monitoring
7.2
18
Not enough data
7.2
18
Not enough data
7.3
19
Not enough data
7.1
18
Not enough data
Agentic AI - SEO Tools
6.9
12
Not enough data
7.3
11
Not enough data
8.0
11
Not enough data
7.3
10
Not enough data
7.2
10
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
SEO Content & Rankings
7.7
19
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
SEO Reporting
7.3
19
Not enough data
7.5
18
Not enough data
7.8
18
Not enough data
7.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
8.7
34
Not enough data
8.5
30
Not enough data
8.0
28
Not enough data
7.0
28
Not enough data
Customization
7.9
29
Not enough data
7.4
28
Not enough data
7.5
27
Not enough data
7.1
25
Not enough data
Generative AI
7.8
22
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.1
16
Not enough data
7.1
16
Not enough data
7.1
16
Not enough data
7.1
17
Not enough data
Collection
7.9
76
|
Verified
8.3
125
8.5
79
|
Verified
8.8
221
|
Verified
8.1
80
|
Verified
8.6
220
|
Verified
8.3
77
|
Verified
8.6
211
|
Verified
7.4
75
8.2
186
|
Verified
Agentic AI - Review Management
7.1
40
8.2
13
7.2
40
8.5
13
Moderation
8.9
76
|
Verified
8.9
211
|
Verified
8.6
75
|
Verified
8.9
204
|
Verified
8.3
72
|
Verified
8.3
176
|
Verified
Use Cases
8.2
70
|
Verified
9.0
197
|
Verified
8.3
65
|
Verified
8.6
175
|
Verified
8.5
73
|
Verified
9.1
204
|
Verified
Administration
6.7
66
|
Verified
7.7
163
|
Verified
7.6
66
8.0
101
8.0
70
|
Verified
8.5
172
|
Verified
8.0
68
|
Verified
8.8
175
|
Verified
7.2
65
Feature Not Available
Display Options
8.7
68
|
Verified
8.5
171
|
Verified
8.8
67
|
Verified
8.9
196
|
Verified
8.6
66
|
Verified
8.8
190
|
Verified
7.7
64
|
Verified
8.6
172
|
Verified
Generative AI
Feature Not Available
8.1
101
Consumer Intelligence
9.2
53
|
Verified
9.4
199
|
Verified
7.4
47
8.8
169
|
Verified
8.4
48
|
Verified
8.8
177
|
Verified
Reporting
6.9
44
8.0
149
7.6
46
|
Verified
8.3
156
|
Verified
8.7
52
|
Verified
9.1
192
|
Verified
Media Monitoring
6.1
43
7.9
150
|
Verified
6.3
43
8.0
148
|
Verified
6.2
43
8.1
150
|
Verified
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Generative AI
Feature Not Available
7.9
75
Agentic AI - Online Reputation Management
6.3
27
8.1
25
6.1
26
8.7
24
6.6
25
8.6
23
6.5
25
8.5
24
7.1
25
8.6
24
6.9
25
8.7
24
Categories
Categories
Shared Categories
Feefo and Reviews.io are categorized as Online Reputation Management and Review Management
Unique Categories
Feefo is categorized as SEO Tools and Experience Management
Reviews.io has no unique categories
Reviews
Reviewers' Company Size
Feefo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.1%
Leisure, Travel & Tourism
15.4%
Financial Services
6.5%
Insurance
4.9%
Apparel & Fashion
4.9%
Other
51.2%
Retail
25.5%
Apparel & Fashion
8.6%
Consumer Goods
6.1%
Health, Wellness and Fitness
5.7%
Marketing and Advertising
3.7%
Other
50.3%
Discussions
What is Feefo used for?
1 Comment
Official Response from Feefo
From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform....Read more
Feefo has no more discussions with answers
Reviews.io has no discussions with answers
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