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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (74.1% of reviews)
Entry-Level Pricing
Starting at £149.00 Per Month
Free Forever
Feefo
Star Rating
(127)4.6 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at £149.00 Per Month
Browse all 3 pricing plansYotpo
Star Rating
(257)4.3 out of 5
Market Segments
Small-Business (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Forever
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Yotpo's Bulk SMS feature scores an impressive 9.3, making it a standout for businesses looking to engage customers through text messaging. In contrast, Feefo does not offer a comparable bulk SMS feature, which may limit its effectiveness in this area.
- Reviewers mention that Feefo excels in Customer Feedback with a score of 9.8, indicating a strong capability in gathering and analyzing customer insights. Yotpo, while still strong at 9.1, does not quite match Feefo's performance in this critical area.
- G2 users highlight that Yotpo's Ease of Setup is rated at 8.0, which is lower than Feefo's 8.5. This suggests that users may find Feefo easier to implement, potentially leading to quicker onboarding and utilization.
- Reviewers say that Feefo's Quality of Support is rated at 9.1, which is higher than Yotpo's 8.8. This indicates that users may experience more responsive and effective support when using Feefo, which can be crucial for businesses needing assistance.
- Users on G2 report that Yotpo's Text Scheduler feature scores an 8.8, showcasing its effectiveness in planning SMS campaigns. Feefo lacks a similar feature, which may hinder its ability to manage text communications effectively.
- Reviewers mention that both platforms have strong Integrations, but Yotpo's score of 8.8 slightly edges out Feefo's 7.9, suggesting that Yotpo may offer a more seamless experience when connecting with other tools and platforms.
Pricing
Entry-Level Pricing
Feefo
Essentials
Starting at £149.00
Per Month
Feefo Essentials is an all-around solution to collecting feedback and gaining insights.
- Verified Product and Service Reviews – Collect honest reviews from people who purchase from or used your brand with our industry leading review collection forms
- Customer Success Team – Get support from our team of experts and make the most of your feedback
- Review Response – Show how much feedback means to you by responding to each review
Yotpo
Free
Free Forever
Up to 50 monthly orders,
Review Request Emails,
On-site Widgets,
Moderation & Commenting,
Social Push & SEO Page,
And more.
Free Trial
Feefo
No trial information availableYotpo
Free Trial is available
Ratings
Meets Requirements
8.8
120
8.6
206
Ease of Use
8.7
120
8.5
208
Ease of Setup
8.7
89
8.1
140
Ease of Admin
8.5
60
8.2
127
Quality of Support
9.5
119
8.8
199
Has the product been a good partner in doing business?
9.4
63
8.5
124
Product Direction (% positive)
9.3
115
8.1
192
Features by Category
SEO Auditing & Monitoring
7.2
18
Not enough data
7.2
18
Not enough data
7.3
19
Not enough data
7.1
18
Not enough data
Agentic AI - SEO Tools
6.9
12
Not enough data
7.3
11
Not enough data
8.0
11
Not enough data
7.3
10
Not enough data
7.2
10
Not enough data
7.6
11
Not enough data
7.8
12
Not enough data
SEO Content & Rankings
7.7
19
Not enough data
7.5
18
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
7.3
17
Not enough data
SEO Reporting
7.3
19
Not enough data
7.5
18
Not enough data
7.8
18
Not enough data
7.4
18
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
8.7
34
Not enough data
8.5
30
Not enough data
8.0
28
Not enough data
7.0
28
Not enough data
Customization
7.9
29
Not enough data
7.4
28
Not enough data
7.5
27
Not enough data
7.1
25
Not enough data
Generative AI
7.8
22
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.1
16
Not enough data
7.1
16
Not enough data
7.1
16
Not enough data
7.1
17
Not enough data
Collection
7.9
76
|
Verified
7.8
44
|
Verified
8.5
79
|
Verified
8.1
59
|
Verified
8.1
80
|
Verified
7.6
58
|
Verified
8.3
77
|
Verified
7.9
54
|
Verified
7.4
75
8.0
49
|
Verified
Agentic AI - Review Management
7.1
40
7.1
7
7.2
40
6.7
7
Moderation
8.9
76
|
Verified
8.1
60
|
Verified
8.6
75
|
Verified
8.0
56
|
Verified
8.3
72
|
Verified
7.7
44
|
Verified
Use Cases
8.2
70
|
Verified
8.5
62
|
Verified
8.3
65
|
Verified
7.8
44
|
Verified
8.5
73
|
Verified
8.2
54
|
Verified
Administration
6.7
66
|
Verified
7.5
52
|
Verified
7.6
66
7.5
41
|
Verified
8.0
70
|
Verified
8.0
51
|
Verified
8.0
68
|
Verified
8.1
52
|
Verified
7.2
65
7.5
34
|
Verified
Display Options
8.7
68
|
Verified
7.5
40
|
Verified
8.8
67
|
Verified
7.9
57
|
Verified
8.6
66
|
Verified
7.6
57
|
Verified
7.7
64
|
Verified
7.6
51
|
Verified
Generative AI
Feature Not Available
6.4
14
Loyalty Experience
Not enough data
8.2
37
Not enough data
8.2
37
Not enough data
7.3
30
Not enough data
8.0
33
Not enough data
7.0
22
Not enough data
7.6
27
Loyalty Platform
Not enough data
7.8
31
Not enough data
7.9
27
Not enough data
7.7
30
Not enough data
7.2
23
Not enough data
7.5
33
Agentic AI - Loyalty Management
Not enough data
4.0
7
Not enough data
5.2
7
Not enough data
5.0
7
Not enough data
4.0
7
Visual UGC
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.0
5
Integrations
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
7.7
5
Support
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.2
53
|
Verified
9.1
48
|
Verified
7.4
47
Feature Not Available
8.4
48
|
Verified
8.6
38
|
Verified
Reporting
6.9
44
8.1
18
7.6
46
|
Verified
8.0
36
|
Verified
8.7
52
|
Verified
8.5
52
|
Verified
Media Monitoring
6.1
43
7.1
15
6.3
43
7.9
34
|
Verified
6.2
43
8.2
28
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
7.7
15
Generative AI
Feature Not Available
Not enough data
Agentic AI - Online Reputation Management
6.3
27
Not enough data
6.1
26
Not enough data
6.6
25
Not enough data
6.5
25
Not enough data
7.1
25
Not enough data
6.9
25
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Feefo and Yotpo are categorized as Online Reputation Management and Review Management
Reviews
Reviewers' Company Size
Feefo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Yotpo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.1%
Leisure, Travel & Tourism
15.4%
Financial Services
6.5%
Insurance
4.9%
Apparel & Fashion
4.9%
Other
51.2%
Retail
20.6%
Apparel & Fashion
12.3%
Consumer Goods
11.5%
Health, Wellness and Fitness
7.0%
Food & Beverages
4.9%
Other
43.6%
Discussions
What is Feefo used for?
1 Comment
Official Response from Feefo
From sales-boosting insights to confidence-enhancing tools, Feefo helps you grow profits and build trust. We’re more than just a verified reviews platform....Read more
Feefo has no more discussions with answers
What is Yotpo used for?
1 Comment
MP
Yotpo is a customer engagement and retention platform that helps e-commerce brands build trust, increase conversions, and grow customer lifetime value. It...Read more
Yotpo has no more discussions with answers
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