Introducing G2.ai, the future of software buying.Try now
Inactive Profile: Need Admin Access?
No one has managed this profile for over a year.
If you work at Fresh Relevance, reclaim access to make changes.
Product Avatar Image
Fresh Relevance

By Fresh Relevance

Re-claim Profile

Re-claim your company’s G2 profile

This profile hasn’t been active for over a year.
If you work at Fresh Relevance, you can re-claim it to keep your company’s information up to date and make the most of your G2 presence.

    Once approved, you can:

  • Update your company and product details

  • Boost your brand's visibility on G2, search and LLMs

  • Access insights on visitors and competitors

  • Respond to customer reviews

  • We’ll verify your work email before granting access.

Re-claim
4.8 out of 5 stars
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with Fresh Relevance?

It's been two months since this profile received a new review
Leave a Review

Fresh Relevance Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

Fresh Relevance Media

Fresh Relevance Demo - Take full control over your website
Take full control over your website
Fresh Relevance Demo - Manage campaigns from start to finish
Manage campaigns from start to finish
Fresh Relevance Demo - Delight shoppers with web & app content that's relevant to them
Delight shoppers with web content that's unique & relevant
Fresh Relevance Demo - Drive clicks & sales with dynamic email content
Drive clicks & sales with dynamic email content
Fresh Relevance Demo - Trigger messages based on customer behavior
Trigger messages based on customer behavior
Fresh Relevance Demo - Reduce purchase journey friction with well-timed SMS
Reduce purchase journey friction with well-timed SMS
Product Avatar Image

Have you used Fresh Relevance before?

Answer a few questions to help the Fresh Relevance community

Fresh Relevance Reviews (51)

Reviews

Fresh Relevance Reviews (51)

4.8
51 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the excellent customer support provided by Fresh Relevance, highlighting the team's responsiveness and willingness to assist with technical challenges. Many appreciate the platform's personalization capabilities, which enhance user experience and drive conversion rates. However, some users note that a basic understanding of HTML is often necessary to fully utilize the product.

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Daniela D.
DD
Marketing Assistant
Marketing and Advertising
Small-Business (50 or fewer emp.)
"First time using Fresh Relevance"
What do you like best about Fresh Relevance?

I love the Recommendations in the SmartBlocks section. I love having templates and just editing them. It saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

So far everything is good with using Fresh Relevance. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Enterprise (> 1000 emp.)
"Incredibly useful tool"
What do you like best about Fresh Relevance?

The ability to show customers relevant products in real time has been really useful and it's really easy to add content into email builds. The user interface is intuitive and easy to navigate. The support from Fresh Relevance has always been great, the support team work to fix any issues promptly and the organisation as a whole is helpful with training, upskilling and troubleshooting. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

I haven't experienced any downsides to using Fresh Relevance Review collected by and hosted on G2.com.

MM
Mid-Market (51-1000 emp.)
"Fantastic product, producing great results with an amazing support team"
What do you like best about Fresh Relevance?

We've worked with Fresh Relevance for just shy of 5 years now and we're delighted with the product. There personalisation options are endless both on and off site. Browser & basket abandonment email performance since using Fresh Relevance have strongly become our best converting acquisition channels for the business thanks to the tools within the Fresh Relevance platform, and its seamless integration with our ESP DotDigital makes things so much easier too!

The technical support team at Fresh Relevance are second to none, always willing to help with any issues you may have with very quick turn around times. Through multiple site re launches over the years the team have always been on hand before, during and after site launches to make sure the integration with the platform worked the same, if not better.

Looking forward to what the next few years brings with our partnership. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

You have to come into Fresh Relevance with a good to decent knowledge of HTML/CSS/Jinja to use the product to its full potential from the off, as the templates avaibale can sometimes be a little limited and not quite what your business may need from their library. That being said once you have templates completed its then relativly straight forward to use and again the support team are always on hand to help with any issues. Review collected by and hosted on G2.com.

Andrew C.
AC
Marketing Executive
Small-Business (50 or fewer emp.)
"An incredibly versatile platform with excellent support"
What do you like best about Fresh Relevance?

Fresh Relevance offers a whole host of options to improve customer experience and boost comerce accross multiple channels. Incredibly easy to use and intuative platform with great guidance and support when it comes to the more complicated implementations. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

We have experienced some delays while using the profesional services team to create content for us. We have always been happy with the results but ideally would like to see this team expanded to better cope with demand. Review collected by and hosted on G2.com.

Janis T.
JT
Managing Director
Retail
Small-Business (50 or fewer emp.)
"Excellent Experience with Fresh Relevance"
What do you like best about Fresh Relevance?

Fresh Relevance has been a game changer for us. When we started our journey with them 3 years ago, our conversion was low, due to trying to serve all customers with a universal experience and serving none of them well as a result.

FR has enabled us to continuously evolve our experiences to become increasingly personalised. We have more than doubled our conversion rate as a result.

The Fresh team are amazing, they couldn't have been more helpful. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

Not a criticism of Fresh Relevance itself, but personalisation doesn't happen by magic. It takes time to imagine and build the different experiences that we want to serve different customers.

But if you're willing to invest that time and effort, the rewards are huge, Review collected by and hosted on G2.com.

Katheryn T.
KT
Customer Relationship Management Manager
Enterprise (> 1000 emp.)
"great service & enthusiastic account managers"
What do you like best about Fresh Relevance?

great tool, user friendly, lots of guides out there to help too or you can email support team who don't take long to respond, especially if urgent

good support system with amazing service, especially from sam kean Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

sometimes tickets can be hard to track or hard to get responses around key times e.g. Q1 of the year when other companies are trying to get things done too, maybe FR should hire extra's around peak times to ensure quicker Review collected by and hosted on G2.com.

Claire S.
CS
Small-Business (50 or fewer emp.)
"Great Personalisation Tool To Drive Incremental Revenue and Great Service"
What do you like best about Fresh Relevance?

Having used Fresh Relevance at a previous company when we started having conversations about personalisation internally, I recommended Fresh Relevance. We are only just scratching the service with the capabilities of the platform but already we see a 32% increase in revenue on campaign emails versus not using Fresh Relevance. I look forward to seeing what else we can do with the platform in the coming months.

The platform is further complemented by a great account manager, helpful customer service team and regular webinars. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

It can be quite a daunting task getting set-up and there's so many things you can do but that being said, the team are really helpful in helping you do so and they've spent a lot of time putting together great resources too. Review collected by and hosted on G2.com.

Richard O.
RO
Ecommerce Director
Mid-Market (51-1000 emp.)
"A swiss army knife for Ecommerce teams"
What do you like best about Fresh Relevance?

The flexibility of Fresh Relevance to inject and modify content on the site according to simple business and marketing rules. Whilst there are expensive and complicated CDP/CXPs on the market, Fresh Relevance accomplishes all of our needs with very little complicated setup or development required, and their support team are excellent in supporting us to make the most of the platform - it's rare you come across a SAS provider who want you to push the envelope of the product - but not only do they support it, but Fresh have actively encouraged us. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

We've found (as a high volume retailer) that historically, during peak demands Fresh Relevance has sometimes struggled to scale with needs. I understand these issues are largely resolved today, but it's something to flag. Review collected by and hosted on G2.com.

Marco S.
MS
Small-Business (50 or fewer emp.)
"Great platform, expert support and advice"
What do you like best about Fresh Relevance?

Dynamic and 1to personalization capabilities Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

Nothing in particular, maybe the fragmentation of the offer in many different modules Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market (51-1000 emp.)
"A highly professional team, and a great value product."
What do you like best about Fresh Relevance?

Fresh Relevances high customer identification rate meant we could serve more meaningful content to a higher % of our customers. Review collected by and hosted on G2.com.

What do you dislike about Fresh Relevance?

The system and terminology can be a bit clunky. Sometimes difficult to get your head around it. But their recent upgrades have been very welcome. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Fresh Relevance.

Web Personalization

Contact Us

Email Personalization

Contact Us

Mobile App Personalization

Contact Us
Fresh Relevance Comparisons
Product Avatar Image
Nosto
Compare Now
Product Avatar Image
Movable Ink
Compare Now
Product Avatar Image
Insider One
Compare Now
Fresh Relevance Features
Monitoring
Targeting
Library
Customization
Recommendation
Content
Cart Abandonment
Web
Email
Mobile
Product Avatar Image
Fresh Relevance
View Alternatives