--- title: Feefo Reviews meta_title: 'Feefo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 149 reviews by the users' company size, role or industry to find out how Feefo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 149 scale: '5' date_modified: '2026-07-22' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Feefo Reviews **Vendor:** Feefo **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 149 ## About Feefo Feefo offers more than just stars. We bring your brand to life with the power of customer feedback. Enriched insights, intuitive features, expert advice: everything you need to transform your customers experience – from discovery to advocacy.   From solopreneurs to enterprise, we’ve got a range of features to grow your insights and build your brand. Because reviews matter ....  96% of people use reviews as their main source of research   18% higher conversion rate when reviews are shared on a website  70% of people who read reviews say they would trust them more if they knew they were from verified customers  ## Feefo Pros & Cons **What users like:** - Users value the **responsive and thorough customer support** from Feefo, enhancing satisfaction and effective account usage. (59 reviews) - Users find Feefo incredibly **easy to use** , streamlining genuine feedback collection with intuitive features and outstanding support. (49 reviews) - Users appreciate the **helpfulness of the Feefo team** , noting their proactive support and attentive account management. (41 reviews) - Users appreciate the **intuitive platform** of Feefo, praising its straightforward setup and daily use. (31 reviews) - Users value the **helpful support team** at Feefo, who are proactive and attentive to their needs. (25 reviews) - Intuitive (22 reviews) - User Interface (22 reviews) - Easy Setup (21 reviews) - Customer Feedback (20 reviews) - Users value Feefo for its **proactive support and insightful reporting** , significantly enhancing customer experience and business growth. (20 reviews) **What users dislike:** - Users express concerns over **missing features** like limited analytics customization and lack of a trending score matrix. (9 reviews) - Users note the **poor reporting** capabilities of Feefo, although improvements have been recognized in recent updates. (9 reviews) - Users find the **AI review writer tedious and basic** , with a lack of support and slow issue resolution impacting experience. (7 reviews) - Users find the **limited customization** options for review request emails to be a drawback in flexibility and branding. (7 reviews) - Users feel the **limited features** of Feefo restrict customization and free trials hinder access to new functionalities. (6 reviews) - Users find the **report complexity** of Feefo limiting, despite improvements, affecting the ease of managing reviews. (6 reviews) - Users experience **delays** in implementation and support resolution, impacting overall satisfaction with Feefo's services. (5 reviews) - Users find **difficult reporting** issues due to complex brand hierarchies, affecting navigation and overall engagement. (5 reviews) - Feature Deficiency (5 reviews) - Inefficiency (5 reviews) ## Feefo Discussions - [What is Feefo used for?](https://www.g2.com/discussions/what-is-feefo-used-for) - 1 comment - [View Feefo pricing details and edition comparison](https://www.g2.com/products/feefo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+14%3A32%3A26+-0500&secure%5Bsession_id%5D=6118ebda-a9e4-4d19-a5ad-af11e2bced99&secure%5Btoken%5D=69d87a23ea23ee798db747f915d611cbddae3722931dcb08cf26534ef774adc8&format=llm_user) ## Feefo Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Discord](https://www.g2.com/products/textaify-discord/reviews) - [EventMobi](https://www.g2.com/products/eventmobi/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [HubSpot Smart CRM](https://www.g2.com/products/hubspot-smart-crm/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Miro](https://www.g2.com/products/miro/reviews) - [Power BI Solutions](https://www.g2.com/products/power-bi-solutions/reviews) - [PrestaShop](https://www.g2.com/products/prestashop/reviews) - [Salesforce CRM Connector](https://www.g2.com/products/salesforce-crm-connector/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Feefo Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Collection** - Authentication - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Incentives - Syndication - Insights - Content - Sampling **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Feefo Alternatives - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (643 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews)