Feefo Features
Consumer Intelligence (3)
Customer Feedback
Based on 53 Feefo reviews and verified by the G2 Product R&D team. Provides a forum for customers to give feedback and data storage for company analysis.
Competitive Intelligence
Allows users to get real-time information on competitors performance and reputation. 47 reviewers of Feefo have provided feedback on this feature.
Sentiment Analysis
Based on 48 Feefo reviews and verified by the G2 Product R&D team. Gives users greater visibility into the how feel and respond to reputation gaining tactics.
Reporting (3)
Revenue Reporting
As reported in 44 Feefo reviews. Provides tools with enhanced filtering and correlation between revenue and reputation.
Corporate Reporting
Based on 46 Feefo reviews and verified by the G2 Product R&D team. Helps monitor the overall performance of marketing efforts and brand establishment.
Dashboard
Based on 52 Feefo reviews and verified by the G2 Product R&D team. Provides a centralized hub and management tools for all data points related to online reputation.
Media Monitoring (3)
Social Networks Monitoring
Based on 43 Feefo reviews. Helps track and monitor social media trends and interactions.
Social Media Management
As reported in 43 Feefo reviews. Helps manage social messaging and measures the full impact of social campaigns.
Digital Media Monitoring
As reported in 43 Feefo reviews. Helps manage ad messaging and measures the full impact of digital advertising campaigns.
SEO Auditing & Monitoring (4)
SEO Alerting
Delivers instantaneous notifications to alert users to significant issues or changes that could compromise a website's SEO health. This feature was mentioned in 18 Feefo reviews.
SEO Auditing
As reported in 18 Feefo reviews. Evaluates a website's overall SEO health and recommends actions to correct potential issues or improve content.
SEO Change Tracking
Based on 19 Feefo reviews. Maintains a full record of changes to website content or infrastructure, and provides access to historical snapshots or backups.
Technical SEO
Based on 18 Feefo reviews. Provides an SEO web crawler that consistently monitors and identifies technical issues within a website.
SEO Content & Rankings (5)
Link Building
Provides tools for backlink analysis and identifies relevant link building opportunities. 19 reviewers of Feefo have provided feedback on this feature.
Keyword Research
Suggests related keywords for a given search term and provides metrics such as keyword volume, difficulty, and competition. 18 reviewers of Feefo have provided feedback on this feature.
SERP Rank Tracking
Tracks organic rank for targeted keywords and reports on current and historical metrics for average position, visibility, share of voice, traffic, etc. This feature was mentioned in 17 Feefo reviews.
Localization
Provides keyword ranking data based on geographic location and device type. This feature was mentioned in 17 Feefo reviews.
Content Insights
Based on 17 Feefo reviews. Offers tools to optimize SEO content such as long-tail keywords, audience insights, content intelligence, or an AI writing assistant.
SEO Reporting (4)
Competitor Analysis
Provides competitor data on key metrics such as backlinks, SERP rankings, organic search traffic, domain strength. etc. 19 reviewers of Feefo have provided feedback on this feature.
Data Visualization
Based on 18 Feefo reviews. Displays rankings and key metrics visually, such as through charts or graphs
Custom Reports
Based on 18 Feefo reviews. Enables users to build customized SEO reports
White Label
Enables users to add their own branding to SEO reports This feature was mentioned in 18 Feefo reviews.
Analytics (4)
Net Promoter Score (NPS)
Based on 34 Feefo reviews. Calculates net promoter score (NPS) using customer feedback data.
Customer Satisfaction (CSAT) Score
Based on 30 Feefo reviews. Calculates customer satisfaction (CSAT) score using customer feedback data.
Customer Effort Score (CES)
Calculates customer effort score (CES) using customer feedback data. This feature was mentioned in 28 Feefo reviews.
Gamification
As reported in 28 Feefo reviews. Provides gamification tools to incentivize employees to leverage customer feedback insights.
Customization (4)
Stakeholder Management
Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience. This feature was mentioned in 29 Feefo reviews.
Multilanguage Support
As reported in 28 Feefo reviews. Allow users to create surveys and repond to customer feedback in a variety of languages.
Multiple Branding Support
As reported in 27 Feefo reviews. Allows users to deploy surveys and intake feedback data for multiple brands.
Vertical-specific Solutions
Based on 25 Feefo reviews. Vendor provides industry- or role-specific experience management solutions.
Collection (5)
Authentification
Based on 76 Feefo reviews and verified by the G2 Product R&D team. Provide multiple methods of user authentication such as social media accounts.
Review Forms
Based on 79 Feefo reviews and verified by the G2 Product R&D team. Generate review forms and questionnaires to gather feedback from users.
Personalization
Based on 80 Feefo reviews and verified by the G2 Product R&D team. Ability to personalize review forms and questionnaires based on user type.
Engagement
Based on 77 Feefo reviews and verified by the G2 Product R&D team. Allow users to share, like/dislike, and comment on reviews.
Community Q&A
As reported in 75 Feefo reviews. Consumers can ask questions about products and request feedback from peers.
Moderation (3)
Reviewer Validation
Based on 76 Feefo reviews and verified by the G2 Product R&D team. Checks to ensure the reviewers are real people who used the products.
Response Types
Based on 75 Feefo reviews and verified by the G2 Product R&D team. Evaluate consumer feedback to ensure that it's authentic and relevant.
Legal Agreements
Based on 72 Feefo reviews and verified by the G2 Product R&D team. Define and implement terms and conditions for privacy, copyright, or intellectual property.
Use Cases (3)
E-commerce
Based on 70 Feefo reviews and verified by the G2 Product R&D team. Reviews can be collected directly from e-commerce platforms or online stores.
Retail
Based on 65 Feefo reviews and verified by the G2 Product R&D team. Reviews can be distributed across multiple channels (online, in store, etc.).
Customer Service
Based on 73 Feefo reviews and verified by the G2 Product R&D team. Allow consumers to provide feedback while interacting with customer service representatives.
Administration (5)
Incentives
Based on 66 Feefo reviews and verified by the G2 Product R&D team. Provide incentives for reviewers, such as coupons and gift cards.
Syndication
Manage syndication to distribute reviews across multiple channels. This feature was mentioned in 66 Feefo reviews.
Insights
Based on 70 Feefo reviews and verified by the G2 Product R&D team. Analyze data points such as page views, average rating, or consumer sentiment.
Content
Based on 68 Feefo reviews and verified by the G2 Product R&D team. Support multiple types of user generated content such as text, video, or photos.
Sampling
Manage product samples used for promotional purposes. This feature was mentioned in 65 Feefo reviews.
Display Options (4)
Badges
Based on 68 Feefo reviews and verified by the G2 Product R&D team. Generate multiple types of badges based on user ratings.
Widgets
Based on 67 Feefo reviews and verified by the G2 Product R&D team. Create reviews widgets that can be embedded on websites and online stores.
Integration & APIs
Based on 66 Feefo reviews and verified by the G2 Product R&D team. Provide APIs or direct integration with e-commerce software and website builders.
Marketing
Based on 64 Feefo reviews and verified by the G2 Product R&D team. Manage marketing campaigns, as well as SEO, SERP, and A/B testing.
Generative AI (1)
AI Text Generation
Based on 22 Feefo reviews. Allows users to generate text based on a text prompt.
Agentic AI - SEO Tools (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input 12 reviewers of Feefo have provided feedback on this feature.
Multi-step Planning
Ability to break down and plan multi-step processes 11 reviewers of Feefo have provided feedback on this feature.
Cross-system Integration
As reported in 11 Feefo reviews. Works across multiple software systems or databases
Adaptive Learning
Based on 10 Feefo reviews. Improves performance based on feedback and experience
Natural Language Interaction
Based on 10 Feefo reviews. Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting 11 reviewers of Feefo have provided feedback on this feature.
Decision Making
Makes informed choices based on available data and objectives This feature was mentioned in 12 Feefo reviews.
Agentic AI - Online Reputation Management (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 27 Feefo reviews.
Multi-step Planning
Ability to break down and plan multi-step processes This feature was mentioned in 26 Feefo reviews.
Cross-system Integration
As reported in 25 Feefo reviews. Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience 25 reviewers of Feefo have provided feedback on this feature.
Proactive Assistance
Anticipates needs and offers suggestions without prompting This feature was mentioned in 25 Feefo reviews.
Decision Making
Based on 25 Feefo reviews. Makes informed choices based on available data and objectives
Agentic AI - Review Management (2)
Adaptive Learning
Improves performance based on feedback and experience This feature was mentioned in 40 Feefo reviews.
Natural Language Interaction
Engages in human-like conversation for task delegation This feature was mentioned in 40 Feefo reviews.
Agentic AI - Experience Management (4)
Autonomous Task Execution
Capability to perform complex tasks without constant human input This feature was mentioned in 16 Feefo reviews.
Cross-system Integration
Works across multiple software systems or databases This feature was mentioned in 16 Feefo reviews.
Natural Language Interaction
Based on 16 Feefo reviews. Engages in human-like conversation for task delegation
Proactive Assistance
As reported in 17 Feefo reviews. Anticipates needs and offers suggestions without prompting





