Feefo Features

Provides a forum for customers to give feedback and data storage for company analysis.

Allows users to get real-time information on competitors performance and reputation.

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Evaluating strengths and weaknesses of companies with the same target audience

Provides tools with enhanced filtering and correlation between revenue and reputation.

Helps monitor the overall performance of marketing efforts and brand establishment.

Provides a centralized hub and management tools for all data points related to online reputation.

Helps track and monitor social media trends and interactions.

Helps manage social messaging and measures the full impact of social campaigns.

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

Automatically monitor and receive alerts for any new online reviews

The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience.

Create, save, and re-purpose templates for emails, forms, etc.

Optimize and manage the search engine optimization efforts for a website or digital content

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Identify, track, and respond to negative feedback

Track and monitor a specific set of keywords

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Add customized logos and colors to align with company branding

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, design and manage workflows for repetitive tasks

Manage, store and organize emails within the system or via third-party apps

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create and administer polls and surveys

Identify, track, and respond to negative feedback

Provide multiple methods of user authentication such as social media accounts.

Generate review forms and questionnaires to gather feedback from users.

Ability to personalize review forms and questionnaires based on user type.

Allow users to share, like/dislike, and comment on reviews.

Checks to ensure the reviewers are real people who used the products.

Evaluate consumer feedback to ensure that it's authentic and relevant.

Define and implement terms and conditions for privacy, copyright, or intellectual property.

Reviews can be collected directly from e-commerce platforms or online stores.

Reviews can be distributed across multiple channels (online, in store, etc.).

Allow consumers to provide feedback while interacting with customer service representatives.

Manage syndication to distribute reviews across multiple channels.

Analyze data points such as page views, average rating, or consumer sentiment.

Support multiple types of user generated content such as text, video, or photos.

Manage product samples used for promotional purposes.

Generate multiple types of badges based on user ratings.

Create reviews widgets that can be embedded on websites and online stores.

Set up connections to third-party platforms to improve business processes

Manage marketing campaigns, as well as SEO, SERP, and A/B testing.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Seamlessly integrates with 3rd party websites

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Use AI to generate content in the form of text, images, videos, etc.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Integration with third-party CRM systems

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Manage and support multiple languages

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Set up connections to third-party platforms to improve business processes

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage and support multiple languages

Ability that lets users rebrand the software to make it look like their own

Track the usage of certain hashtags

Share internal and external reviews on social media platforms

View and track pertinent metrics to find patterns and gain insights from data

Predict future data based on historical data sets

Encourage your customers to promote your company by providing materials, tools, and reward programs

Automatic reply functionality for incoming messages

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Enables employees to promote their company by supplying them with materials, tools, and reward programs

An extended application or connector that enables users to perform additional services with their current set of tools

Search and filter data across systems to locate required information by entering keywords or certain criteria

Automatically calculate score after the assessment

Application programming interface that allows for integration with other systems/databases

Alter the layout and content of reports

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Customize data fields to support various needs and use cases

Allows businesses to request reviews from their customers

Tracks metrics that provide insight into how a user interacts with any interface or product

Timed notification for any upcoming task, deadline, appointment, or activity

Automatically monitor and receive alerts for any new online reviews

Reminders sent via email

Observe and track the demand, usage, progress or quality of a system, product, or user

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Gauge satisfaction and receive information for improvement and success

Track and document all activities across devices, networks, and other systems

Import and export data to and from software applications

Notifies a business when a review is left

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Analyze and gain insights into data in real-time

Create and administer polls and surveys

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Send messages via SMS

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Interact with data visualization elements, such as charts and graphs, to drill down into data

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Notifications that are delivered to users as soon as an event occurs

Alter the layout and content of reports

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Add customized logos and colors to align with company branding

Optimize and manage the search engine optimization efforts for a website or digital content

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows businesses to manage badges from review websites.

Identify, track, and respond to negative feedback

Allows businesses to share their videos on social media.

Receive data and information in real time

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage and track all internal and external communication conducted via calls, email, text, or chat

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Pre-designed layouts that can be customized to match preferences and requirements

Leave comments and notes on documents for others to view

Create, save, and re-purpose templates for emails, forms, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Market event via social media tools

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Manage, store and organize emails within the system or via third-party apps

Allows businesses to request reviews from their customers

Manage and support multiple locations

Allows for businesses to run a variety of different campaigns across different channels

Communicate using direct chat or messages within the system

Active reporting of data and metrics

Assemble applications and processes by dragging over and arranging pre-built components

Gauge satisfaction and receive information for improvement and success

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Customize contracts and forms to collect specific information

Interact with data visualization elements, such as charts and graphs, to drill down into data

Graphical representation of data

Process of dividing customers into groups based on common characteristics

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Visualize and analyze customer experience across all touchpoints and channels

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Alter the layout and content of reports

Notifications that are delivered to users as soon as an event occurs

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Collect information from multiple sources

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Customize data fields to support various needs and use cases

Analyze and gain insights into data in real-time

Predict future data based on historical data sets

Provides a channel for team members to share media files, communicate, and work together

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Review data from past periods to reveal recurring tendencies and predict future performance

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracks metrics that provide insight into how a user interacts with any interface or product

Pre-designed layouts that can be customized to match preferences and requirements

View and track pertinent metrics to find patterns and gain insights from data

Collect information from and communicate with customers or users across multiple channels, such as email, phone, live chat, web, and other touchpoints.