IntelePeer Reviews & Product Details

IntelePeer shines when it comes to automating communications with AI. Their "Smart" tools, like SmartAgent and SmartFlows, use conversational AI to take the heavy lifting off your agents, leading to shorter hold times, less busywork, and real savings for contact centers.

I use it frequently in days.

Plus, getting set up is a breeze. IntelePeer plays nicely with your existing CRM and business systems, so integration is smooth. And if you're not a coding wizard, no worries! Their low-code/no-code environment, especially with SmartFlows, lets you build automated workflows fast, getting you up and running quickly. Review collected by and hosted on G2.com.

While IntelePeer's technical support generally gets good marks, some customers have voiced concerns about inconsistent customer service and account management, with issues occasionally popping up around billing and general communication. You might also find their sales approach a bit too pushy when it comes to adding on extra features. And a point of frustration for some has been that basic analytics data can sometimes be locked behind additional purchases, which feels like an unnecessary extra step to get the full picture of your communication performance. Review collected by and hosted on G2.com.

I appreciate IntelePeer's strong and reliable core functionality. The call quality is consistently excellent, and the platform is very stable, which is crucial for our daily operations. The ease of implementation and integration was a significant plus for us; we were able to get our team up and running with our existing systems with minimal friction. The intuitive interface made the learning curve very short for our employees. Review collected by and hosted on G2.com.

While the core features are great, there are a few areas that could be improved. The customer support response time can sometimes be slow, especially when we've had a pressing issue that required immediate attention. Additionally, the reporting and analytics features, while useful, feel a bit basic. I would love to see more advanced customization options and the ability to build specific reports that are more tailored to our unique business metrics. Review collected by and hosted on G2.com.

The SmartFlows builder is a game-changer. Low-code, intuitive, and allows creating complex workflows without heavy coding. Compared to platforms such as Replicant or Chatfuel, IntelePeer excels in automation depth. The SmartAnalytics dashboard provides real-time ROI insights.The customer support also stand out Review collected by and hosted on G2.com.

Learning path bigger for non-technical teams and Pricing may be issue otherwise IntelePeer is good to go .If a Team values technical autonomy, fast time-to-value, and smart ROI, this platform stands out Review collected by and hosted on G2.com.

I like how simple it is to set up workflows and get communications running quickly Review collected by and hosted on G2.com.

I feel some features could be more intuitive Review collected by and hosted on G2.com.

Improves customer experience and reduce costs with cloud based communication Review collected by and hosted on G2.com.

Advanced features require more technical knowledge Review collected by and hosted on G2.com.

Working with Scott and the entire Intelepeer team has been a great experience. Review collected by and hosted on G2.com.

I can't think of anything. Everyone has been great. Review collected by and hosted on G2.com.

The service seems to work well. That is the only thing that works at Intelepeer. Review collected by and hosted on G2.com.

We were quoted $250 for a specified number of users, billed $250 for the first month, then we started getting charged $600-$1000 based on usage each subsequent month. I tried for months to get our rep (who quit or got fired), our integration manager (who quit or got fired), then the VP of channel sales (who quit or got fired) to resolve the issue. After all of those people left the org I turned to the accounts receivable team who was all but useless in getting it fixed. Eventually a director reached out to me and said that my account was set up and quoted incorrectly originally and that I was being billed the correct amount, they offered to credit me for the first 4 months so that it matched the quoted price (we were 7 months in at this point). After some pushback they adjusted 2 more months but said that I would have to pay 3-4 times what I was quoted moving forward. I expressed my displeasure at the absurdity as professionally as I could muster at the time but agreed to move forward. That was over 2 months ago and they are still having issues getting or invoices sorted out after we made a payment for the previous invoices.

I lack the words to express how incompetent this organization is at anything customer-related. Review collected by and hosted on G2.com.

Technical expertise in the cloud SIP trunk. Review collected by and hosted on G2.com.

N/A so far my experience was nice at all. Review collected by and hosted on G2.com.

The ease of use of the platform. The knowledge and honest customer support from the entire team. Review collected by and hosted on G2.com.

I have yet to find something missing from this product. Review collected by and hosted on G2.com.

IntelePeer gives me excellent coverage for my organization when it comes to meetings & schedulings. It has spectacular clustering and uniformity features that correlate your voice processing activities and message-based transfers. Review collected by and hosted on G2.com.

The pricing grades for IntelePeer are relatively high when comparing it with other communication mainstreams. Many of its features are difficult to interpret and utilize in standard operational procurements. Review collected by and hosted on G2.com.