Automated IT workflows — playbooks handle repetitive requests so your team doesn't have to 150+ integrations — Okta, Slack, Google, Jamf, Jira, and more, all connected in one place AI-powered triage — requests get routed and resolved without manual sorting Insights and reporting — visibility into request volume, resolution times, and team performance Self-service for employees — fewer "hey can you help me with..." messages in Slack

Clever in recognizing wording and phrases and adjustments in them. Lean and easy to implement playbooks to automate your workflow even more, leaving you with more time.

Console helps us stay a lean and scrappy team that also happens to be a world class organization that's building at the speed of thought. Tasks, requests, and actions that used to take hours of manual working hours are now resolved in a matter of seconds with minimal upfront work. The tool is built for a modern era, where teams live in Slack and expect to be unblocked so they can continue to do their best work. This is where legacy tooling falls behind, and those same legacy organizations are struggling to keep up with demand. Console has continued to keep pace with us as we grew, and followed in stride. We're constantly impressed by the attentiveness and attitude of the Console team. From the very first touchpoint to this day, we're constantly able to provide feedback to help refine and grow the product with our voices, things you can't take for granted in enterprise software. When IT looks good, life is good, and we have Console to thank for lending a hand in that. It's engrained in our operational flow and the team is a blast to work with.