Consulting Services for ServiceNow AI Agents

Since our founding in 2017, we’ve delivered the very best of the ServiceNow platform for our clients, from exceptional business outcomes to outstanding citizen, employee and client experiences. We are a privately owned, pure-play ServiceNow partner with Elite status and we consistently rank among the highest CSAT scores in the global ServiceNow ecosystem. Our goal is simple: To innovate NOW for a better tomorrow – and provide you with the ultimate ServiceNow partner experience.

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Maaz Technologies is a certified enterprise IT solutions provider with 15+ years of experience delivering AI-powered contact center solutions, enterprise network security, CRM integration, and service orchestration to organizations across local, regional, and global markets. Partnering with industry leaders including Cisco, Salesforce, Microsoft, AWS, Google, Zendesk, and NVIDIA, Maaz Technologies helps businesses modernize their contact centers, secure their networks, and unify their customer engagement platforms end to end. AI-Powered Contact Center Solutions Deploy intelligent omnichannel contact center solutions built on Cisco UCCX, UCCE, and Webex Contact Center. Our ICM platform delivers AI hybrid chat, conversational IVR, omnichannel routing, and real-time sentiment analysis reducing handle times and improving customer satisfaction across every channel. Salesforce & CRM Integration Seamlessly integrate Salesforce Service Cloud Voice, Microsoft Dynamics 365, ServiceNow, and Zendesk with Cisco Contact Center using our SmartConnect CTI connector giving agents full customer context before every interaction. Conversational IVR & AI Voice Replace legacy IVR with Botwa AI Voice Assistant a multilingual conversational IVR powered by natural language processing. Supports 40+ languages, automates routine inquiries, and transfers intelligently to live agents. AI Speech Analytics Maaz AI Speech Analytics delivers real-time conversation analysis, sentiment detection, compliance monitoring, and agent performance insights turning every call into actionable data. Enterprise Network Security Design and deploy zero-trust architecture, Cisco ISE identity security, firewall management, and enterprise network security solutions built for high-availability environments. Service Orchestration & Automation Streamline IT operations with network automation, hybrid cloud management, SDN, and Cisco ACI reducing complexity and maximizing uptime. Pricing Custom pricing based on deployment size, solution scope, and support requirements. Contact Maaz Technologies for a tailored quote at maaztechnologies.com. Key Features AI Hybrid Chat & Omnichannel Routing Cisco UCCX, UCCE, Webex SmartConnect CTI Salesforce Service Cloud Voice + Cisco Integration Botwa AI Voice Assistant Multilingual Conversational IVR Maaz AI Speech Analytics Real-Time Sentiment & Compliance Cisco ISE & Zero-Trust Network Security Dynamics 365, ServiceNow & Zendesk CRM Integration Network Automation, SDN & Cisco ACI End-to-End Assessment, Implementation & Managed Support

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Based in Terrebonne (QC), Pomerol Groupe Conseil is the trusted partner for large organizations seeking to modernize their digital operations. Specialized in the ServiceNow ecosystem, we combine the agility of a local boutique firm with the technical depth required to navigate the most complex enterprise infrastructures. We excel in the integration and optimization of ServiceNow solutions, with a deep-rooted expertise in IT Service Management (ITSM), IT Operation Management (ITOM) and CSM-derived solutions such as Financial Services Operations (FSO). From banking to manufacturing and construction, our consultants transform operational and financial processes into measurable performance drivers, aligning strategic business goals with world-class technology. Known for our human-centric, results-oriented approach, Pomerol stands out through a culture of excellence and proximity. Our team of certified consultants is dedicated to accelerating our clients' digital maturity while maintaining a unique workplace where innovation, collaboration, and dedication set the standard.

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