I like the clean, intuitive self-service portal and the transparent, real-time tracking. I can see who is handling my request, what stage it’s at, and the expected resolution time. The centralized dashboard brings IT requests, approvals, and HR queries together, and the knowledge base helps me find policies and solutions on my own. ServiceNow EmployeeWorks makes internal support more structured, transparent, and trackable, and it streamlines requests across departments. I also like being able to get notifications, raise basic requests through Microsoft Teams, and approve tickets from Outlook without logging in to the portal every time. The basic rollout and end-user onboarding were fairly smooth. Review collected by and hosted on G2.com.

I sometimes need exact phrasing to find specific knowledge articles or ticket categories, or the search brings up irrelevant results. The mobile experience feels slightly clunky and slower to navigate than the desktop portal. I’d also prefer fewer, more consolidated emails for minor status updates. Setting up custom ticket categories, routing rules, and approval workflows took some time and fine-tuning, and I still notice an occasional learning curve with the interface. Review collected by and hosted on G2.com.

I like ServiceNow EmployeeWorks’ user-friendly interface and centralized access to employee services. I can raise requests, find important information, and track query status in one place. It reduces manual follow-ups, saves time, and makes routine employee tasks more convenient and efficient. I also found the initial setup very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

I’d like ServiceNow EmployeeWorks to be faster and more responsive, especially during peak hours. I also think the navigation could be more intuitive, and some requests could use clearer instructions and more detailed status updates. I’d like employee queries resolved faster, notifications sent more timely, and search improved. Setup was very easy, though it required some additional formalities. Review collected by and hosted on G2.com.

What I like most about ServiceNow EmployeeWorks is its ability to provide employees with a centralized, user-friendly platform for accessing HR and other internal support services. From an enterprise operations and service management perspective, having requests, approvals, employee queries, and service updates in one place helps reduce the need to navigate multiple systems or follow up with different teams manually.

The biggest advantage is improved visibility and transparency throughout the employee service journey. Employees can raise requests, track progress, access relevant information, and receive updates through a consistent interface. Standardized workflows and automated routing can also help reduce administrative effort, improve response times, and create clearer accountability for service delivery teams. Overall, it supports a more streamlined employee experience while helping large organizations improve operational efficiency and consistency across functions. Review collected by and hosted on G2.com.

One area for improvement is the complexity of navigating certain workflows, especially when selecting the correct service category or finding the right information. For example, if I need to raise an IT or HR request and the appropriate option is not easy to identify, I may spend extra time exploring different categories or submitting a request that needs to be redirected. This can delay resolution and create unnecessary follow-ups. Simplifying navigation, improving search accuracy, and providing clearer status updates would make the platform more convenient and help employees complete their tasks with less effort. Review collected by and hosted on G2.com.

What I like most about ServiceNow EmployeeWorks is that it brings employee services and support into one place, making it easier to find information and get things done. The platform helps simplify everyday HR tasks, reduces the need for multiple follow-ups, and makes the overall employee experience smoother. I also like having a central place to access services and track requests, which saves time and makes the process more convenient. Review collected by and hosted on G2.com.

At times, finding the right option or navigating through the platform can take a little longer than expected. Some processes could be more straight forward, and clearer status updates on requests would make the experience better. Improving the navigation and making commonly used services easier to access would help save time and make the platform more user friendly. Review collected by and hosted on G2.com.

I like having everything in one place. I can raise IT or HR requests, track their status, and find the information or help I need without contacting different teams or asking the support team for updates. It saves time and makes things easier and more convenient for me. I also found the initial setup extremely nice and easy. Review collected by and hosted on G2.com.

I feel the UI could be simpler and more user-friendly. I’d like the search option to be more visible and frequently used services to appear on the home page so I can find what I need without wasting time. I also want to understand how requests assigned to the wrong team get to the right department. Review collected by and hosted on G2.com.

I like that ServiceNow EmployeeWorks gives me visibility into processes that might otherwise be unclear. Being able to track requests and see where they stand provides me with control and allows me to document them for future reference. I also appreciate the request tracking feature because it saves me from having to remember who I spoke to about any ongoing issues, like if there's something wrong with my paycheck. This feature saves me time and the hassle of emailing back and forth, which is a big plus for me. Review collected by and hosted on G2.com.

The search function in ServiceNow EmployeeWorks could use some improvement. Sometimes I struggle to find the information I need because it doesn't recognize the terms I'm accustomed to using. I often have to try multiple searches or go through different categories to find the right information. Review collected by and hosted on G2.com.

I find ServiceNow EmployeeWorks useful for connecting with multiple systems across the business. Its ticketing system helps me track ongoing issues and progress, and I like its AI capabilities, role-based permissions, and ability to go back and audit the tree. Compared with Jira, ServiceNow gives me better clarity and more options to view audit information, and its automation capabilities are better because SBPA can automate business tasks by interacting with applications. The initial setup was pretty smooth. Review collected by and hosted on G2.com.

I think the SAP build automation could have more training documents or videos, and easier flows to use and test. SBPA still works better with SAP only and lacks interaction with other apps compared with platforms like UiPath or Power Automate. Review collected by and hosted on G2.com.

We initially had multiple portals for each service. With the help of ServiceNow EmployeeWorls, we now have a single interface that can be used for most service requests. It’s not just about knowing what to do and how to get things done; it can also execute the workflow to actually get things done. Review collected by and hosted on G2.com.

The main issue is that, like any new technology, ServiceNow EmployeeWork can be difficult to integrate with legacy systems that already manage the workflow. In my case, setting up the flow automation has been a bit challenging and not as straightforward as I expected. Review collected by and hosted on G2.com.

I like ServiceNow EmployeeWorks for its lots of customization options, dark mode, and intuitive design. These features make the platform easy to use, significantly reduce eye strain during work hours, and help in the faster resolution of tickets, allowing me to easily find what I need when I need it. Review collected by and hosted on G2.com.

Requests require too many clicks to get to the notes I need to add. When I click on create request, I should immediately be able to navigate to the notes area to detail the subject of the request without being forced to go multiple layers deep in related records to get to that area. Review collected by and hosted on G2.com.

I really like the documentation and sorting process of ServiceNow EmployeeWorks because it's easy to search for documents, cases, and reports. The dashboards are convenient as everything is accessible at my fingertips. I also find it useful with other tools like JFrog and Jenkins. I would definitely recommend it to my friends, and I rate it a 9 out of 10. Review collected by and hosted on G2.com.

I think there could be improvements, especially in integrating a mini AI for better ticket drafting so we don't have to move elsewhere for that task. But I haven't yet experienced a better version to have a concrete idea of what else could be enhanced. Review collected by and hosted on G2.com.