Best AI IT Agents Software for Medium-Sized Businesses

Bijou Barry
BB
Researched and written by Bijou Barry

Products classified in the overall AI IT Agents category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business AI IT Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business AI IT Agents category.

In addition to qualifying for inclusion in the AI IT Agents Software category, to qualify for inclusion in the Medium-Sized Business AI IT Agents Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

Show More
Show Less

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

  • Mid-Market
  • Rating
  • Language
  • Pricing
1 filter applied
Clear All
  • Mid-Market
  • Rating
  • Language
  • Pricing
Clear Filter
More Filters
Market Segments
All Segments
Mid Market
Avg. Customer Review
Language
Pricing
Sort by
Clear All
4 Listings in AI IT Agents Available
  • Sort By:
    G2 Score
Guru
(2,356)4.7 out of 5
3rd Easiest To Use in AI IT Agents software
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

    Users
    • Customer Service Representative
    • Customer Success Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
    • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
    • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Guru Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    717
    Helpful
    399
    Comprehensive Information
    322
    Easy Access
    284
    Information Accuracy
    265
    Cons
    Inefficient Searching
    143
    Search Functionality
    143
    Inefficient Search
    135
    Search Functionality Issues
    130
    Inefficient Search Functionality
    115
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Guru
    Company Website
    Year Founded
    2013
    HQ Location
    Philadelphia, PA
    Twitter
    @Guru_HQ
    4,279 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,188 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un

Users
  • Customer Service Representative
  • Customer Success Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features.
  • Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features.
  • Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
Guru Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
717
Helpful
399
Comprehensive Information
322
Easy Access
284
Information Accuracy
265
Cons
Inefficient Searching
143
Search Functionality
143
Inefficient Search
135
Search Functionality Issues
130
Inefficient Search Functionality
115
View All Pros and Cons
Seller Details
Seller
Guru
Company Website
Year Founded
2013
HQ Location
Philadelphia, PA
Twitter
@Guru_HQ
4,279 Twitter followers
LinkedIn® Page
www.linkedin.com
2,188 employees on LinkedIn®
ServiceNow AI Agents
(72)4.4 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, a

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 35% Small-Business
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ServiceNow AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    22
    Ease of Use
    17
    Messaging Automation
    14
    Easy Integrations
    10
    Helpful
    8
    Cons
    Inaccuracy
    10
    Complex Configuration
    8
    Limited AI
    8
    Poor Understanding
    8
    Learning Curve
    6
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceNow
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,377 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, a

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 35% Small-Business
  • 33% Enterprise
ServiceNow AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
22
Ease of Use
17
Messaging Automation
14
Easy Integrations
10
Helpful
8
Cons
Inaccuracy
10
Complex Configuration
8
Limited AI
8
Poor Understanding
8
Learning Curve
6
View All Pros and Cons
Seller Details
Seller
ServiceNow
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,377 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
G2 Advertising
Sponsored
G2 Advertising
Get 2x conversion than Google Ads with G2 Advertising!
G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments.
Learn More
Console
(15)4.8 out of 5
2nd Easiest To Use in AI IT Agents software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticke

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 80% Mid-Market
    • 13% Enterprise
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Console.com
    HQ Location
    San Francisco, US
    LinkedIn® Page
    www.linkedin.com
    22 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticke

Users
No information available
Industries
  • Computer Software
Market Segment
  • 80% Mid-Market
  • 13% Enterprise
Seller Details
Seller
Console.com
HQ Location
San Francisco, US
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®
Rezolve.ai
(38)4.8 out of 5
5th Easiest To Use in AI IT Agents software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 71% Mid-Market
    • 18% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Rezolve.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Ease of Use
    10
    Helpful
    10
    Setup Ease
    5
    Communication Efficiency
    4
    Cons
    Missing Features
    3
    Limited Features
    2
    Software Reliability
    2
    Technical Issues
    2
    App Glitches
    1
    View All Pros and Cons
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Rezolve AI
    Year Founded
    2017
    HQ Location
    Dublin, US
    Twitter
    @rezolve_ai
    458 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    134 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 71% Mid-Market
  • 18% Enterprise
Rezolve.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Ease of Use
10
Helpful
10
Setup Ease
5
Communication Efficiency
4
Cons
Missing Features
3
Limited Features
2
Software Reliability
2
Technical Issues
2
App Glitches
1
View All Pros and Cons
Seller Details
Seller
Rezolve AI
Year Founded
2017
HQ Location
Dublin, US
Twitter
@rezolve_ai
458 Twitter followers
LinkedIn® Page
www.linkedin.com
134 employees on LinkedIn®
Filters
Filter
Clear Filter
More Filters
Market Segments
All Segments
Mid Market
Avg. Customer Review
Language
Pricing
Sort by
Clear All
  • Mid-Market
Clear Filter
More Filters
Market Segments
All Segments
Mid Market
Avg. Customer Review
Language
Pricing
Sort by
Clear All
4 Listings in AI IT Agents Available
  • Sort By:
    G2 Score

Recommended For You

Fathom
Synthesia
Loom
VEED
Zight