# Best AI IT Agents Software for Medium-Sized Businesses *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Products classified in the overall AI IT Agents category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business AI IT Agents to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business AI IT Agents category. In addition to qualifying for inclusion in the AI IT Agents Software category, to qualify for inclusion in the Medium-Sized Business AI IT Agents Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business. --- **Sponsored** ### Resolve Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. [Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bdisplayable_resource_id%5D=1010619&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1010619&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=30506&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%2Fmid-market&secure%5Btoken%5D=6011e71e621cc07514244e0df1dca5c9ccf87b23c1b5658eaae90b9e3de4e2b2&secure%5Burl%5D=https%3A%2F%2Fresolve.io%2Frequest-demo&secure%5Burl_type%5D=custom_url) --- ## Top-Rated Products (Ranked by G2 Score) ### 1. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 **Seller Details:** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (43 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer & Network Security, Information Technology and Services - **Company Size:** 57% Mid-Market, 28% Small-Business ### 2. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, and handle everything from repetitive work to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they execute work across any system in your enterprise, all governed by your policies. Choose from out-of-the-box AI agents or build custom agents with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 98 **Seller Details:** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (53,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 28% Small-Business #### Pros & Cons **Pros:** - Efficiency (23 reviews) - Ease of Use (18 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (8 reviews) **Cons:** - Inaccuracy (11 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Learning Curve (6 reviews) ### 3. [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Seller Details:** - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (22 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Computer Software - **Company Size:** 75% Mid-Market, 19% Enterprise ### 4. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,248 **Seller Details:** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,244 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,330 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### Pros & Cons **Pros:** - Ease of Use (742 reviews) - Helpful (418 reviews) - Comprehensive Information (315 reviews) - Easy Access (298 reviews) - Information Accuracy (287 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (138 reviews) - Inefficient Searching (136 reviews) - Organizational Challenges (110 reviews) ### 5. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,071 **Seller Details:** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,668 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (405 employees on LinkedIn®) **Reviewer Demographics:** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 59% Small-Business, 32% Mid-Market #### Pros & Cons **Pros:** - Ease of Use (595 reviews) - Features (392 reviews) - Automation (348 reviews) - Efficiency (285 reviews) - Remote Access (267 reviews) **Cons:** - Missing Features (269 reviews) - Limited Features (199 reviews) - Feature Issues (138 reviews) - Improvement Needed (137 reviews) - Needs Improvement (117 reviews) ### 6. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Merging effortlessly with Microsoft Teams, Rezolve.ai reshapes the IT service management landscape, fueling a revolution that transcends legacy systems. It crystallizes into an essential asset for progressive enterprises, unlocking the full spectrum of enterprise knowledge and pioneering digital dexterity for groundbreaking business outcomes. Rezolve.ai brings a modern, AI-powered service desk experience to employees within Microsoft Teams. It provides contextual and personalized employee support, delivering help in seconds and driving up self-service and high levels of auto-resolution with reduced service cost using AI and Machine Learning. The platform helps in achieving low incident response times, outstanding auto resolution rates and higher CSATs using out-of-the-box automation skills. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 **Seller Details:** - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve_ai (458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (134 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Mid-Market, 18% Enterprise #### Pros & Cons **Pros:** - Customer Support (11 reviews) - Ease of Use (10 reviews) - Helpful (10 reviews) - Setup Ease (5 reviews) - Communication Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Limited Features (2 reviews) - Software Reliability (2 reviews) - Technical Issues (2 reviews) - App Glitches (1 reviews) ## Parent Category [ AI Agents](https://www.g2.com/categories/ai-agents) ## Related Categories - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) - [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)