# Best AI IT Agents Software

  *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)*

   AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.

### Core Capabilities of AI IT Agents

To qualify for inclusion in the AI IT Agents category, a product must:

- Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions
- Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses
- Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows
- Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports
- Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents
- Support advanced automation for proactive task execution such as ticket resolution or issue detection
- Maintain security, compliance, and data privacy protocols for all interactions
- Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues

### Common Use Cases for AI IT Agents

IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:

- Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning
- Proactively detecting and classifying incidents before they escalate to critical failures
- Automating repetitive IT workflows including ticket categorization, routing, and status updates

### How AI IT Agents Differ from Other Tools

AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management).

### Insights from G2 on AI IT Agents

Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.





## Category Overview

**Total Products under this Category:** 80


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 6,900+ Authentic Reviews
- 80+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best AI IT Agents Software At A Glance

- **Leader:** [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
- **Highest Performer:** [Console](https://www.g2.com/products/console-com-console/reviews)
- **Easiest to Use:** [Atera](https://www.g2.com/products/atera/reviews)
- **Top Trending:** [Moveworks](https://www.g2.com/products/moveworks/reviews)
- **Best Free Software:** [Atera](https://www.g2.com/products/atera/reviews)


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---

## Top-Rated Products (Ranked by G2 Score)
### 1. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews)
  ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 99


**Seller Details:**

- **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow)
- **Company Website:** https://www.servicenow.com/
- **Year Founded:** 2004
- **HQ Location:** Santa Clara, CA
- **Twitter:** @servicenow (54,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (32,701 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Software Engineer
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 40% Enterprise, 29% Small-Business


#### Pros & Cons

**Pros:**

- Efficiency (23 reviews)
- Ease of Use (18 reviews)
- Messaging Automation (14 reviews)
- Easy Integrations (11 reviews)
- Helpful (8 reviews)

**Cons:**

- Inaccuracy (11 reviews)
- Poor Understanding (9 reviews)
- Complex Configuration (8 reviews)
- Limited AI (8 reviews)
- Learning Curve (6 reviews)

### 2. [Atera](https://www.g2.com/products/atera/reviews)
  The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing IT Autopilot by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. IT Autopilot doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 1,088


**Seller Details:**

- **Seller:** [Atera](https://www.g2.com/sellers/atera)
- **Company Website:** https://www.atera.com
- **Year Founded:** 2011
- **HQ Location:** Tel Aviv
- **Twitter:** @AteraCloud (1,675 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (405 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, IT Manager
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 59% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (595 reviews)
- Features (392 reviews)
- Automation (348 reviews)
- Efficiency (285 reviews)
- Remote Access (267 reviews)

**Cons:**

- Missing Features (269 reviews)
- Limited Features (199 reviews)
- Feature Issues (138 reviews)
- Improvement Needed (137 reviews)
- Needs Improvement (117 reviews)

### 3. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews)
  Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 59


**Seller Details:**

- **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f)
- **Company Website:** https://harmony.io
- **Year Founded:** 2025
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (43 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer & Network Security
  - **Company Size:** 56% Mid-Market, 29% Small-Business


### 4. [Guru](https://www.g2.com/products/guru/reviews)
  Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 2,252


**Seller Details:**

- **Seller:** [Guru](https://www.g2.com/sellers/guru)
- **Company Website:** https://www.getguru.com
- **Year Founded:** 2013
- **HQ Location:** Philadelphia, PA
- **Twitter:** @Guru_HQ (4,261 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,330 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Customer Service Representative, Customer Success Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 59% Mid-Market, 29% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (742 reviews)
- Helpful (418 reviews)
- Comprehensive Information (315 reviews)
- Easy Access (298 reviews)
- Information Accuracy (287 reviews)

**Cons:**

- Search Functionality (152 reviews)
- Inefficient Search (149 reviews)
- Search Functionality Issues (138 reviews)
- Inefficient Searching (136 reviews)
- Organizational Challenges (110 reviews)

### 5. [Moveworks](https://www.g2.com/products/moveworks/reviews)
  Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 48


**Seller Details:**

- **Seller:** [Moveworks](https://www.g2.com/sellers/moveworks)
- **Company Website:** https://www.moveworks.com/
- **Year Founded:** 2016
- **HQ Location:** Mountain View, US
- **Twitter:** @moveworks (5,779 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/moveworksai/ (714 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 69% Enterprise, 17% Small-Business


#### Pros & Cons

**Pros:**

- Efficiency (11 reviews)
- Ease of Use (10 reviews)
- AI Integration (7 reviews)
- Innovation (7 reviews)
- Time-Saving (6 reviews)

**Cons:**

- Complexity (5 reviews)
- Learning Curve (4 reviews)
- Time-Consuming (4 reviews)
- Usage Limitations (4 reviews)
- Delayed Response (3 reviews)

### 6. [Console](https://www.g2.com/products/console-com-console/reviews)
  Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 16


**Seller Details:**

- **Seller:** [Console.com](https://www.g2.com/sellers/console-com)
- **HQ Location:** San Francisco, US
- **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (22 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 75% Mid-Market, 19% Enterprise


### 7. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews)
  Rezolve.ai is an AI-powered service desk built for Teams & Slack that resolves employee issues autonomously using agentic AI, reducing tickets and improving productivity.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 38


**Seller Details:**

- **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai)
- **Year Founded:** 2017
- **HQ Location:** Dublin, US
- **Twitter:** @rezolve_ai (459 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (134 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 71% Mid-Market, 18% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (11 reviews)
- Ease of Use (10 reviews)
- Helpful (10 reviews)
- Setup Ease (5 reviews)
- Communication Efficiency (4 reviews)

**Cons:**

- Missing Features (3 reviews)
- Limited Features (2 reviews)
- Software Reliability (2 reviews)
- Technical Issues (2 reviews)
- App Glitches (1 reviews)

### 8. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews)
  Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 47


**Seller Details:**

- **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9)
- **Year Founded:** 2014
- **HQ Location:** Campbell, California
- **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (132 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Telecommunications
  - **Company Size:** 55% Enterprise, 34% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (2 reviews)
- Efficiency (2 reviews)
- Productivity Improvement (2 reviews)
- Business Growth (1 reviews)
- Collaboration (1 reviews)

**Cons:**

- Dependency Issues (2 reviews)
- Learning Curve (2 reviews)
- Access Limitations (1 reviews)
- Access Restrictions (1 reviews)
- Complexity (1 reviews)

### 9. [Aisera](https://www.g2.com/products/aisera/reviews)
  Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 133


**Seller Details:**

- **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere)
- **Year Founded:** 2003
- **HQ Location:** San Jose, CA
- **Twitter:** @AutomationAnywh (55,215 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (3,967 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 64% Enterprise, 26% Mid-Market


#### Pros & Cons

**Pros:**

- Helpful (51 reviews)
- Ease of Use (46 reviews)
- Customer Support (44 reviews)
- Artificial Intelligence (34 reviews)
- Automation (34 reviews)

**Cons:**

- Learning Curve (23 reviews)
- Time-Consuming (15 reviews)
- Complexity (14 reviews)
- AI Limitations (12 reviews)
- Steep Learning Curve (12 reviews)

### 10. [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews)
  Lyzr.ai is an enterprise AI agent platform designed to assist organizations in the design, deployment, and operation of autonomous and semi-autonomous agents across various business functions, including customer service, sales, human resources, finance, and IT. This platform integrates an agent framework with a low-code studio and centralized operations, facilitating the transition of AI initiatives from pilot projects to full-scale production with consistency and control. By enabling teams to create task-oriented agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, Lyzr.ai empowers organizations to enhance their operational efficiency while maintaining data integrity. The platform is particularly beneficial for enterprises looking to implement AI solutions without overhauling existing systems. Lyzr.ai's model-agnostic architecture allows organizations to utilize their preferred language models and easily switch between them as their needs evolve, all without the need for extensive re-architecting. This flexibility is complemented by the platform's ability to deploy agents in private cloud environments, single-tenant setups, or on-premises, ensuring that organizations can maintain control over their data and operations. Furthermore, Lyzr.ai emphasizes governance, observability, and auditability, which are critical for aligning AI initiatives with compliance requirements and production reliability standards. Key features of Lyzr.ai include a robust agent framework and low-code studio that facilitate the creation of task-specific or multi-agent workflows. The platform offers centralized monitoring, access control, versioning, and traceable execution logs, which enhance operational oversight and security. Additionally, Lyzr.ai provides connectors, SDKs, and APIs that integrate seamlessly with existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms. This integration capability reduces the operational burden by allowing agents to work within current business processes rather than replacing them. The benefits of using Lyzr.ai are significant. Organizations can achieve a faster path from prototype to production through reusable components and plug-in integrations, while strong governance features ensure compliance and audit readiness for regulated teams. The platform also mitigates operational risks through observability, evaluation workflows, and rollback/version controls. Moreover, Lyzr.ai's design allows for lower integration effort, enabling businesses to orchestrate their existing systems effectively. This flexibility ensures that organizations can evolve their models and pipelines without being locked into a specific vendor. Typical use cases for Lyzr.ai include deploying secure knowledge assistants and retrieval-augmented search capabilities for employees and customers, customer support copilots that manage classification, drafting, and resolution workflows, as well as sales agents that assist with account research, outreach sequencing, and meeting scheduling. Additionally, the platform supports back-office automation across HR, finance, and IT service management, making it a versatile solution for cross-team, multi-step processes that require coordination among various tools and data sources.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 41


**Seller Details:**

- **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr)
- **Company Website:** https://www.lyzr.ai
- **Year Founded:** 2023
- **HQ Location:** New York, USA
- **LinkedIn® Page:** https://www.linkedin.com/company/lyzr-platform (130 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 71% Small-Business, 20% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (36 reviews)
- Setup Ease (12 reviews)
- Deployment Ease (11 reviews)
- Efficiency (11 reviews)
- Features (11 reviews)

**Cons:**

- Poor Documentation (14 reviews)
- Lack of Integration (13 reviews)
- Complexity Issues (10 reviews)
- Limited Customization (7 reviews)
- Learning Curve (6 reviews)

### 11. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews)
  MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 25


**Seller Details:**

- **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot)
- **Year Founded:** 2018
- **HQ Location:** Austin, US
- **Twitter:** @HRTalkBot (34 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (15 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Computer Software
  - **Company Size:** 41% Mid-Market, 30% Enterprise


#### Pros & Cons

**Pros:**

- Customer Support (12 reviews)
- Ease of Use (12 reviews)
- Helpful (10 reviews)
- Efficiency (8 reviews)
- Implementation Ease (6 reviews)

**Cons:**

- Integration Issues (2 reviews)
- Learning Curve (2 reviews)
- Reporting Issues (2 reviews)
- Challenging Reporting (1 reviews)
- Complexity (1 reviews)

### 12. [illumichat](https://www.g2.com/products/illumichat/reviews)
  IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 13


**Seller Details:**

- **Seller:** [Illumichat ](https://www.g2.com/sellers/illumichat)
- **Year Founded:** 2015
- **HQ Location:** Atlanta, GA
- **LinkedIn® Page:** https://www.linkedin.com/company/illumidesknow (9 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 22% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (7 reviews)
- Course Creation (4 reviews)
- Time-saving (3 reviews)
- Courses (2 reviews)
- Customer Support (2 reviews)

**Cons:**

- Limited Editing (2 reviews)
- Limited Features (2 reviews)
- Slow Performance (2 reviews)
- Complexity (1 reviews)
- Difficult Learning Experience (1 reviews)

### 13. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews)
  Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 147


**Seller Details:**

- **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai)
- **Year Founded:** 2018
- **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001
- **Twitter:** @LeenaAI_ (363 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (281 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Inside sales specialist
  - **Top Industries:** Information Technology and Services, Financial Services
  - **Company Size:** 70% Enterprise, 24% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (22 reviews)
- Efficiency (21 reviews)
- Helpful (21 reviews)
- Customer Support (20 reviews)
- HR Management (14 reviews)

**Cons:**

- Technical Issues (8 reviews)
- Reporting Issues (5 reviews)
- Software Bugs (5 reviews)
- Lack of Features (4 reviews)
- Limited Features (4 reviews)

### 14. [LivePerson](https://www.g2.com/products/liveperson/reviews)
  LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 185


**Seller Details:**

- **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson)
- **Company Website:** https://www.liveperson.com/
- **Year Founded:** 1995
- **HQ Location:** New York, NY
- **Twitter:** @LivePerson (10,793 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Internet, Retail
  - **Company Size:** 43% Mid-Market, 33% Enterprise


#### Pros & Cons

**Pros:**

- Features (35 reviews)
- Ease of Use (31 reviews)
- Helpful (28 reviews)
- Artificial Intelligence (20 reviews)
- Efficiency (19 reviews)

**Cons:**

- Learning Curve (21 reviews)
- Complexity (14 reviews)
- Steep Learning Curve (14 reviews)
- Expensive (11 reviews)
- Missing Features (10 reviews)

### 15. [IntelePeer](https://www.g2.com/products/intelepeer/reviews)
  IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: \* Delivering human-like interactions that drive meaningful outcomes and insights. \* Providing rapid, safe, and automated AI solutions with the fastest time-to-value. \* Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. \* Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 9


**Seller Details:**

- **Seller:** [IntelePeer Cloud Communications](https://www.g2.com/sellers/intelepeer-cloud-communications)
- **Year Founded:** 2003
- **HQ Location:** Dania, Florida, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/intelepeer/ (304 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 30% Enterprise


#### Pros & Cons

**Pros:**

- Useful (1 reviews)

**Cons:**

- Account Management (1 reviews)
- Billing Issues (1 reviews)
- Cost Transparency (1 reviews)
- Expensive (1 reviews)
- Poor Customer Support (1 reviews)

### 16. [PeopleReign](https://www.g2.com/products/peoplereign/reviews)
  PeopleReign is the industry's only action-taking AI platform for IT and HR employee service that manages the complete employee issue lifecycle—from predicting problems before they occur to eliminating them permanently. Pre-built workflows for the most common employee issues allow fast configuration with just a few clicks, and seamless integration with your existing technology stack enhances its capabilities while protecting your technology investment. PeopleReign is the only platform that guarantees measurable ROI in your first month.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 3


**Seller Details:**

- **Seller:** [PeopleReign](https://www.g2.com/sellers/peoplereign)
- **Company Website:** https://www.peoplereign.io
- **Year Founded:** 2020
- **HQ Location:** San Jose, US
- **LinkedIn® Page:** https://www.linkedin.com/company/42284837/ (31 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Enterprise, 25% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (2 reviews)
- Deployment Ease (2 reviews)
- Ease of Use (2 reviews)
- Efficiency (1 reviews)
- Features (1 reviews)

**Cons:**

- Integration Issues (1 reviews)

### 17. [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews)
  Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c)
- **Year Founded:** 2022
- **HQ Location:** Palo Alto, California, United States
- **Twitter:** @atomicworkhq (2,040 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/atomicworkhq/ (120 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Enterprise


#### Pros & Cons

**Pros:**

- AI Integration (1 reviews)
- Automation (1 reviews)
- Automation Efficiency (1 reviews)
- Customer Satisfaction (1 reviews)
- Customer Support (1 reviews)

**Cons:**

- Integration Issues (1 reviews)
- Limited Customization (1 reviews)

### 18. [Kenyt](https://www.g2.com/products/kenyt/reviews)
  Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/kenytai (54 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 58% Mid-Market, 33% Small-Business


#### Pros & Cons

**Pros:**

- Customer Support (3 reviews)
- Efficiency (3 reviews)
- Integrations (3 reviews)
- Business Growth (2 reviews)
- Customization (2 reviews)

**Cons:**

- Limited Analytics (2 reviews)
- Feature Issues (1 reviews)
- Limited Features (1 reviews)
- Slow Loading (1 reviews)

### 19. [Mizo](https://www.g2.com/products/mizo/reviews)
  AI Service Desk Automation for MSPs Mizo is the AI-powered automation platform built specifically for Managed Service Providers (MSPs) that want to scale faster, deliver a better customer experience, and free their engineers from repetitive service desk tasks. Traditional service desks are overwhelmed with ticket backlogs, manual triage, and outdated documentation. Mizo transforms that reality by combining automation with agentic AI, giving MSPs an intelligent system that learns from data, adapts to workflows, and continuously improves ticket resolution. With Mizo, every new ticket is analyzed in real time. The platform automatically categorizes, merges, and prioritizes requests, then dispatches them to the right technician. Engineers get contextual assistance — from sentiment analysis of end users to recommended next steps based on past resolutions and customer documentation. Recurring and routine tasks are automated end-to-end, while every interaction and solution is instantly documented and published to your knowledge base and tools, keeping information accurate and accessible. The result? Faster resolutions, fewer escalations, and happier customers. Engineers spend less time on manual triage or repetitive tasks and more time solving complex issues. MSP leaders gain visibility into workflows, reduce operational costs, and unlock new capacity without adding headcount. Mizo is designed for next-generation MSPs that want to be proactive, data-smart, and effortlessly scalable. By turning ticket chaos into real-time wins, Mizo empowers service desks to focus on what matters most: delivering value to clients. Key Benefits: - Reduce ticket backlog with AI-driven triage and dispatch - Improve engineer productivity with contextual assistance - Keep knowledge bases accurate with automated documentation - Automate recurring service desk tasks to save time and costs Mizo helps MSPs work smarter, respond faster, and scale with confidence.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Mizo ](https://www.g2.com/sellers/mizo)
- **Year Founded:** 2024
- **HQ Location:** Montreal, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/mizo-tech/ (6 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 20. [TriagerFlow](https://www.g2.com/products/triagerflow/reviews)
  TriagerFlow is an AI-powered IT support tool that diagnoses and fixes tech problems through conversation. Instead of searching Google or waiting on IT, users describe their issue in plain English, answer up to two targeted follow-up questions, and receive exact fix steps — with one-click automatic execution on Windows, Mac, and Linux. Built for small and mid-sized businesses that need fast, reliable IT support without the cost of a dedicated IT team.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [TriagerFlow](https://www.g2.com/sellers/triagerflow)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 21. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 64


**Seller Details:**

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** https://www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk (102,891 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (6,662 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Information Technology and Services
  - **Company Size:** 50% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (5 reviews)
- Communication Efficiency (4 reviews)
- Features (4 reviews)
- Customer Support (3 reviews)
- Customization (2 reviews)

**Cons:**

- Limited Features (2 reviews)
- Limited Options (2 reviews)
- Missing Features (2 reviews)
- Slow Loading (2 reviews)
- Challenging Reporting (1 reviews)

### 22. [AgentDesk](https://www.g2.com/products/agentdesk/reviews)
  AgentDesk is an AI-powered customer support platform that resolves technical tickets autonomously: not with canned responses or draft suggestions, but with actual code changes. When a ticket arrives, an AI agent picks it up, clones the relevant repository into an isolated sandbox, investigates the codebase, identifies the root cause, writes a fix, runs your test suite, and opens a pull request. The ticket is updated with a structured summary of what was found, what was changed, and what to review. If the agent needs more context, it comments on the ticket and waits for a response. Every agent action is logged with a full audit trail. Configurable approval gates let teams require human sign-off before changes ship, or allow agents to work autonomously on low-risk issues. Three guardrail levels – strict, default, and lenient – control how much freedom agents have, with limits on files changed, lines of code, and blocked patterns. AgentDesk integrates with GitHub, JIRA, Azure DevOps, Vercel, and more, with bi-directional ticket sync, status mapping, and comment threading across platforms. The platform supports bring-your-own-key for Anthropic and OpenAI API access, so organisations control their LLM costs directly with no markup. Built for agencies, SaaS companies, and DevOps teams, AgentDesk supports multi-tenant white-label portals with custom branding, custom domains, and isolated data per client, so one team can manage support across multiple clients from a single dashboard.




**Seller Details:**

- **Seller:** [Noice](https://www.g2.com/sellers/noice-30690998-71a3-4ffb-a404-eea39a991f7f)
- **Year Founded:** 2017
- **HQ Location:** Melbourne, AU
- **LinkedIn® Page:** https://www.linkedin.com/company/noicework (7 employees on LinkedIn®)



### 23. [Agentforce IT Service](https://www.g2.com/products/agentforce-it-service/reviews)
  Stop waiting, start resolving. Unify, simplify, and amplify employee experience with Agentforce IT Service — built on the #1 AI service platform. With humans and AI agents working together, you can instantly resolve issues conversationally, cut service request volumes, and automate incident resolution — everywhere employees work.




**Seller Details:**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,471 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)
- **Ownership:** NYSE:CRM



### 24. [AI Agent Support and Maintenance](https://www.g2.com/products/ai-agent-support-and-maintenance/reviews)
  AI Agent Support and Maintenance focuses on ensuring that AI-powered systems run smoothly, stay accurate, and continue delivering value over time. It includes monitoring performance, fixing bugs, updating models, and optimizing workflows based on real-world usage.




**Seller Details:**

- **Seller:** [DGTLmart Technologies Pvt Ltd](https://www.g2.com/sellers/dgtlmart-technologies-pvt-ltd)
- **Year Founded:** 2015
- **HQ Location:** Faridabad, IN
- **LinkedIn® Page:** https://www.linkedin.com/company/dgtlmart (76 employees on LinkedIn®)



### 25. [AI Autopilot](https://www.g2.com/products/ai-autopilot/reviews)
  Agentic AI Platform for Intelligent IT Automation built by MSPs for MSPs. Revolutionize your operations with advanced AI agents.




**Seller Details:**

- **Seller:** [AI Autopilot](https://www.g2.com/sellers/ai-autopilot)
- **Year Founded:** 2023
- **HQ Location:** New York, US
- **LinkedIn® Page:** https://www.linkedin.com/company/aiautopilot/ (2 employees on LinkedIn®)





## Parent Category

[ AI Agents](https://www.g2.com/categories/ai-agents)



## Related Categories

- [Service Desk Software](https://www.g2.com/categories/service-desk)
- [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)
- [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)