--- title: CoverMyMeds Platform Reviews meta_title: 'CoverMyMeds Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how CoverMyMeds Platform works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 16 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # CoverMyMeds Platform Reviews **Vendor:** CoverMyMeds **Category:** [E-Prescribing Software](https://www.g2.com/categories/e-prescribing) **Average Rating:** 3.7/5.0 **Total Reviews:** 16 ## About CoverMyMeds Platform CoverMyMeds is a healthcare technology platform dedicated to improving medication access by streamlining the prior authorization (PA) process. By automating and integrating PA workflows, CoverMyMeds connects healthcare providers, pharmacies, and health plans, reducing administrative burdens and accelerating patient access to necessary medications. The platform's extensive network includes over 950,000 providers, 50,000 pharmacies, and most health plans, representing 96% of prescription volume. Key Features and Functionality: - Electronic Prior Authorization (ePA): Automates the PA process, enabling providers to submit requests up to three times faster than traditional methods, thereby reducing approval times from days to minutes. - Real-Time Benefit Check (RxBC): Provides prescribers with patient-specific prescription cost and coverage information at the point of prescribing, helping to reduce prescription abandonment. - Extensive Integration: Seamlessly integrates with over 350 electronic health records (EHRs) and numerous pharmacy management systems, allowing for in-workflow submission, automatic form population, and real-time status updates. - Comprehensive Network Connectivity: Maintains connections with a broad network of health plans and pharmacy benefit managers, enabling electronic prior authorization submissions across most major payers. Primary Value and User Solutions: CoverMyMeds addresses critical challenges in the healthcare system by reducing the time and complexity associated with prior authorizations. By automating these processes, the platform minimizes administrative burdens for healthcare providers and pharmacists, leading to faster medication access for patients. This efficiency helps decrease prescription abandonment rates and improves patient adherence to prescribed therapies. Additionally, the platform's real-time benefit information empowers prescribers to make informed decisions, enhancing the overall quality of care. ## CoverMyMeds Platform Reviews ### 1. Bogus and NOT user friendly. **Rating:** 0.0/5.0 stars **Reviewed by:** Victoria L. | Physician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about CoverMyMeds Platform?** Nothing. This is absolutely useless and time-consuming bureaucratic software. I prefer never use it. **What do you dislike about CoverMyMeds Platform?** Everything - verifying my email after I logged in from emailed link EVERY time I am contacted - verifying our FAX number (we are 25+ years old established biz with same phone/fax ) - entering doctor's info over and over again, including my specialty, my address, NPI and DEA #s - entering patients identifiers (all insurance group and member numbers, addresses, phone numbers, diagnoses, gender, age, etc.) - ALL THOSE SHOUDL BE IN THE SYSTEM! - virtual assistant is useless, it is the least intelligent AI I have seen. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** none. Not benefiting me at all, but takes too much of my time and effort to do PA ### 2. Cover My Meds was awesome, until it WASNT. **Rating:** 1.5/5.0 stars **Reviewed by:** Rebekah R. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about CoverMyMeds Platform?** I absolutely loved the convenience of being able to manage my prior authorizations in one place, and virtually. No phone calls. So much more convenient than having to wait on hold, be transferred 20 times, then answering 3 questions that are common sense prior to prescribing the drug. **What do you dislike about CoverMyMeds Platform?** It was amazing for years of service, until they completely messed up. I worked for another practice for 7 years and left for a new opportunity at a new practice. I changed providers, went through every correct channel that cover my meds support/customer service asked me to. I deactivated all of my prior physicians from previous practice, and verified my new physicians. They assured me that I could keep and manage the same account- even cleared my prior history from the former practice so no information was remaining. I used the same covermeds account for THREE years. Successfully transmitted hundreds of prior auths for my current patients, and used the service multiple times a day. One day I received a prior auth notification for a patient that needed her post operative pain medication, and prior auth via cover my meds was the only option to get this to her quickly and alliviate her pain 4 hours after surgery (she had severe pain at this point, so calling very adamant about rushing this through). I call the pharmacy and they send the cover my meds request and I went to initiate. I received an error message informing me that my account had been deactivated. I reached out to the chat support line with my concerns and the urgency of getting my account reactivated and attempting to get answers. They informed me that they accidentally allowed a request from my previous employer to be sent to my current account and HIPAA laws prevent me from accessing the account and potentially getting the patient information. I informed them of the correct fax number to old employer and asked that they remove the request and allow me to access my account. They were unable to do that, since I had previously verified that I was no longer employed by the provider. I went through about 6-8 customer service reps, and it was never resolved and no one had an answer or solution. I decided for the patients befit to proceed as they suggested and create a new account, with no prior practices and submit though that account. I did as they asked, then went to start my precert, which was a hassle trying to verify my office and doctor. The BIGGEST issue is that I had 3 full years of electronic prior authorizations on that account. 3 years from my current employer that I am unable to access or get transferred to my new account. Those are medical records and not all have been placed in the patients chart, meaning we know very little about the status or prior history. It's a huge inconvenience, since I followed the exact steps I was instructed to take, and still have no access to my current physicianss patients and prior auths. It's awful **What problems is CoverMyMeds Platform solving and how is that benefiting you?** It's saved me time to complete pas online. I was able to access all prior auths and decisions from insurance in one place. ### 3. Cover My Meds Nurse Review **Rating:** 3.5/5.0 stars **Reviewed by:** Margit G. | Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2020 **What do you like best about CoverMyMeds Platform?** Nice to have everything online in drop down menus. Much easier than writing it all by hand on a paper form and faxing it to the company. Ease of making sure you're filling out the right form is a plus, rather than searching the insurance company website for the right form. **What do you dislike about CoverMyMeds Platform?** Slight limitations sometimes if the option you need is not one of the drop down menu options but a response is required. However I have not had any forms rejected for completing them with information that may not be in the exact right section if I'm unsure. **Recommendations to others considering CoverMyMeds Platform:** An easier and faster alternative to paper prior authorizations. Definitely recommend trying it out to see if it works for your organization. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Helps to get prior authorizations done much faster than the usual on-paper method. Without Cover My Meds we are generally contacted by the pharmacy to inform us a prior authorization needs to be completed. This step often takes some time, sometimes several weeks, for the pharmacy to get in touch with us. Then a nurse in our office sometimes has to contact the insurance company directly for more information on what form is needed. Then the nurse searches the insurance company website for the correct form, prints out a paper copy, fills it out by referencing the patient's chart, and faxes it to the insurance company and/or pharmacy. We then wait for a response from the insurance company and/or pharmacy via fax which can take several days to weeks. ### 4. CoverMyMeds makes PAs simple and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2019 **What do you like best about CoverMyMeds Platform?** Often instant decisions on PAs, doctor and patient info is automatically saved for next time, super easy to create an account which is nice because I have to teach so many people to use it. **What do you dislike about CoverMyMeds Platform?** I wish there was a way to print the blank forms for ones that do not offer electronic decisions. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** PAs are much easier to do and once doctors and nurses know how easy it is they are much more likely to complete their end of the PA. (Can’t take screenshots due to HIPAA) ### 5. Semi impressed **Rating:** 3.5/5.0 stars **Reviewed by:** Chelsea S. | MA, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2019 **What do you like best about CoverMyMeds Platform?** I like the features that we are able to use. I enjoy the fax from chart and updated letter area. **What do you dislike about CoverMyMeds Platform?** I dislike the fact that it takes so long to get things integrated into the system and functioning. **Recommendations to others considering CoverMyMeds Platform:** It is an easy product to use but you have to watch out for **What problems is CoverMyMeds Platform solving and how is that benefiting you?** We are getting our patients roomed and taken care of. I enjoy all of the features that are offered. ### 6. Best thing happens to health care sysytem **Rating:** 5.0/5.0 stars **Reviewed by:** Vistara P. | Mechanical Engineering team lead, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2018 **What do you like best about CoverMyMeds Platform?** 1. time saving as it reduces the paper work and making things online. 2. Easy to contact the prescriber and the insurance in order to obtain the PA. 3. They also send notification once approved which lessen the burden on the pharmacy and the doctor staff for calling each other. 4. Also helps to keep the track of the data and we can explain the patient their reason of the rejection. 5. effective and effortless 6. make the workflow smooth. **What do you dislike about CoverMyMeds Platform?** sometimes we have to wait (which is standard wait time) when patient need the medicine in urgency. other than that no problem with the software. **Recommendations to others considering CoverMyMeds Platform:** Yes Highly Recommends. If you would like to smooth your workflow and lessen the burden on your staff, these is the right thing you are looking . Dont wait just go for it **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Using it almost 3 times a week, to send PA to the doctors or the insurance. Entering data in the system is easy, all you need is to click the PA button on your pharmacy software and all the data will be filled automatically. Thus one click of the button and you are all set. ### 7. Not the easiest platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2018 **What do you like best about CoverMyMeds Platform?** It helps with getting prior authorizations through for some patients which is very convenient when there have been some problems with insurance. **What do you dislike about CoverMyMeds Platform?** The system sometimes does not work or crashes and this seems to occur whenever there is something that really needs to be done. **Recommendations to others considering CoverMyMeds Platform:** Sometimes this system crashes so just be aware that they may happen. But, it does save a lot of time when it does work so that not as many phone calls have to be made to doctors and insurance companies. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** We use it for prior authorizations, it helps because it has a good data base and usually is helpful when it is up and running. ### 8. Helpful tool for prior auths **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2018 **What do you like best about CoverMyMeds Platform?** Most forms are readily available when you search the patient's health plan. It cuts out the middle man. Allows you to fax directly via the site and sends correspondence to the provider and pharmacy. **What do you dislike about CoverMyMeds Platform?** Not all forms upload correctly. I have had times that the form was sent to the wrong company causing a delay in the process. A delay in this process could cause a patient not to get medications they need on time making them spend unnecessary money, use samples or simply stop using drugs they need due to lack of physician follow through. This tool is helpful when used with caution. **Recommendations to others considering CoverMyMeds Platform:** Make sure the forms are correct so you don't keep patients waiting if they are incorrectly submitted. Follow up is key. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Saving MAs time. Helping with organization be streamlining the PA process. It makes time for the MAs to be helping the patients with more immediate tasks and get off the phone. ### 9. Covermymeds was a efficent and user friendly platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2018 **What do you like best about CoverMyMeds Platform?** The best part about cover my meds was that it is very organized and user friendly to use **What do you dislike about CoverMyMeds Platform?** Learning how to use the program can be tricky at first since there are a lot of options **What problems is CoverMyMeds Platform solving and how is that benefiting you?** It was able to solve and evaluate performance on patients in out system based on medications and their regimen ### 10. covermymeds user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2018 **What do you like best about CoverMyMeds Platform?** Its all electronic so no need of faxing documents. Can check real time update on all requests. Good customer service. Most efficient and quick way of doing a Prior Authorization. **What do you dislike about CoverMyMeds Platform?** not enough marketing or training to end users. Doctors offices are not aware on how to use it. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Efficient way of doing Prior Authorizations. ### 11. CoverMyMeds **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2018 **What do you like best about CoverMyMeds Platform?** Simple and easy design. Able to find everything needed. **What do you dislike about CoverMyMeds Platform?** There is not much that disliked. Could have used more options to give senders and receivers to get information. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** The CoverMyMeds platform was used to easily send Prior Authorizations to doctors. ### 12. Covermymeds review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about CoverMyMeds Platform?** I enjoy this program because I was able to help an uninsured customer obtain their seizure medication at a discounted price. **What do you dislike about CoverMyMeds Platform?** Patients are normally expecting a bigger discount than they actually recieve **What problems is CoverMyMeds Platform solving and how is that benefiting you?** I have been able to solve medication related issues with uninsured patients ### 13. Easy to use and contains everything you’d need for PAs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about CoverMyMeds Platform?** I love this because it has everything you need and for many forms it will auto populate them. It also gives you a key which you can give to doctors to look up and do the prior authorization request. **What do you dislike about CoverMyMeds Platform?** The only thing I could think of would be that there could be a simplified version for the doctors and nurses. **Recommendations to others considering CoverMyMeds Platform:** Try running a test prior auth before using if you like; they allow those and it works great. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Prior authorization requests and realizing that the prior authorization process is too involved for most doctors and nurses to do in a reasonable timeframe ### 14. User friendly, live chat options for help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2018 **What do you like best about CoverMyMeds Platform?** Easy to use and access to many plans for PAs **What do you dislike about CoverMyMeds Platform?** Not all plans participate or associate with cmm **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Na ### 15. Does a lot of work for you but slightly confusing process **Rating:** 3.5/5.0 stars **Reviewed by:** Jesse M. | Pharmacy Intern, Pharmaceuticals, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about CoverMyMeds Platform?** This does a lot of work for you in terms of expediting the prior authorization process! If you know what you're doing, it only takes a few clicks to get a PA request sent to the provider. **What do you dislike about CoverMyMeds Platform?** The sequence of events can be a bit confusing if you're not sure exactly what medications or disease conditions you're dealing with. The software tries to help you by providing more information for required fields, but when you're rushing it can feel not very intuitive. **What problems is CoverMyMeds Platform solving and how is that benefiting you?** We use this to speed up the prior authorization process ### 16. Covermymeds makes prior authorizations so much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Alexis S. | Clinical Office/Medical Assistant, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2018 **What do you like best about CoverMyMeds Platform?** It loads the information for the patient into the prior auth for you **What do you dislike about CoverMyMeds Platform?** The questions are sometimes redundant and irrelevant **What problems is CoverMyMeds Platform solving and how is that benefiting you?** Prior authorization speed and effeciency ## CoverMyMeds Platform Discussions - [What is CoverMyMeds Platform used for?](https://www.g2.com/discussions/what-is-covermymeds-platform-used-for) - [Is there any way for pharmacy to click send to plain?](https://www.g2.com/discussions/is-there-any-way-for-pharmacy-to-click-send-to-plain) - 1 upvote - [View CoverMyMeds Platform pricing details and edition comparison](https://www.g2.com/products/covermymeds-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+18%3A43%3A54+-0500&secure%5Bsession_id%5D=1df595ad-dfe7-438a-be4a-1dc29a91488f&secure%5Btoken%5D=85739a5158cd84efbd753682bc0b65c6b72789861e0e146b3395d471c49f1e92&format=llm_user) ## CoverMyMeds Platform Features **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Supply Chain** - Regulatory Compliance - Chain of Custody - Inventory Tracking - Product Traceability - Pedigree Management **Platform Content** - Automation - File Sharing **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing **Documentation** - NDC Numbering - ARCOS Reporting - License Management - Inventory Management **Platform Performance** - Reporting **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing **Platform Additional Functionality** - Messaging - Task Management - Dashboard **Platform Interoperability** - API **Platform Data** - Alerts and Notifications - Platform Search **Platform Basics** - HIPAA Compliance ## Top CoverMyMeds Platform Alternatives - [EHRYourWay](https://www.g2.com/products/ehryourway/reviews) - 4.7/5.0 (332 reviews) - [Waystar](https://www.g2.com/products/waystar/reviews) - 4.4/5.0 (116 reviews) - [TherapyNotes](https://www.g2.com/products/therapynotes/reviews) - 4.4/5.0 (99 reviews)