Console Reviews & Product Details

Console helps us stay a lean and scrappy team that also happens to be a world class organization that's building at the speed of thought. Tasks, requests, and actions that used to take hours of manual working hours are now resolved in a matter of seconds with minimal upfront work.

The tool is built for a modern era, where teams live in Slack and expect to be unblocked so they can continue to do their best work. This is where legacy tooling falls behind, and those same legacy organizations are struggling to keep up with demand. Console has continued to keep pace with us as we grew, and followed in stride.

We're constantly impressed by the attentiveness and attitude of the Console team. From the very first touchpoint to this day, we're constantly able to provide feedback to help refine and grow the product with our voices, things you can't take for granted in enterprise software.

When IT looks good, life is good, and we have Console to thank for lending a hand in that. It's engrained in our operational flow and the team is a blast to work with. Review collected by and hosted on G2.com.

Console has been a pleasure to work with and we haven't have problems with our use cases yet. Review collected by and hosted on G2.com.

What I like most about Console is how easy it is to use. The ability to use natural language makes it simple and intuitive to interact with. Console is also highly adaptable and can be tailored to meet the many needs of our business. On top of that, the entire team at Console is sharp and quick to respond to questions or feature requests. Review collected by and hosted on G2.com.

I wouldn’t call it a “dislike,” but since they’re still growing and relatively new, there are some features that other similar products already have built out that Console hasn’t implemented yet. I’m not saying this is a negative—just part of the growing process. Review collected by and hosted on G2.com.

The Console team is remarkably receptive to collaborative innovation. Rather than being tethered to a rigid roadmap, they prioritize feedback from real-world users to ensure their vision delivers maximum impact. Whenever we propose enhancements that benefit our users, they move with impressive speed to bring those ideas into production. The responsiveness of their feature-request cycle is truly unparalleled in my experience. Review collected by and hosted on G2.com.

Until recently, they didn't have a change log and would often add functionality that would go temporarily unnoticed. Fortunately, in recent months, they've published a change log that keeps us fully in the loop on all changes - even the ones we didn't request. Review collected by and hosted on G2.com.

It works where we work with our tools. We are not forced to move to an ecosystem (like Atlassian) to be able to use their full features. The responsiveness of the bot and also replied from Console to Slack is near instant.

The console team are amazing, they listen to feedback, they build for customers and fix bugs insanely quick!

Customer Support is superb, we have a shared slack channel.

Is widely used within the organisation, and initial feedback has been very positive. All integrations are easy to set up and documented.

Slack App/Bot is super easy for anyone to use, near on daily with more usage coming with other teams using it (PeopleOps, Workplace Ops, RevOps and Finance) Review collected by and hosted on G2.com.

Genuinely struggle with what I dislike, but maybe time zones - Console being West Coast and us being UK there is a large portion of working time without support/engineering. But I know this is being worked on. Review collected by and hosted on G2.com.

Console has been a game changer for us, and the Console team has been exceptional to work with. They're incredibly responsive and flexible, which makes all the difference when you're implementing a solution this central to your operations. They've been true partners throughout our journey. Review collected by and hosted on G2.com.

Occasionally we have routing issues where the tool is unable to determine the correct team to take ownership of a ticket. I know Console is working on this. Review collected by and hosted on G2.com.

Console stands out as a modern and well-thought-out platform. Getting started was straightforward, and the support team has been consistently helpful. It’s made our IT workflows more efficient and reduced a lot of manual overhead in our daily operations. Review collected by and hosted on G2.com.

So far, I haven’t had anything negative to call out. Overall, the experience has been smooth, and it’s been good to see the product continue to evolve in the right direction. Review collected by and hosted on G2.com.

Console has been incredibly effective as a Slack-first IT helpdesk.The biggest win for us is the ability to add custom API connections, which lets us extend the bot far beyond out-of-the-box workflows. On top of that, the Console team is genuinely excellent to work with. Their support is responsive, thoughtful, and feels more like a partner than a vendor. They ship improvements frequently, and it’s clear they actually listen. We’ve made product recommendations and seen them turn into real features surprisingly fast, which is rare in this space. Review collected by and hosted on G2.com.

The main limitation today is that the bot doesn’t really learn over time from prior interactions or Slack history. Everything needs to be manually tuned and maintained. Other AI helpdesk tools are offer more active or adaptive learning. While responses are usually strong, the bot can occasionally get confused in more complex environments with overlapping tools, permissions, or edge-case workflows, which requires human cleanup. It’s very powerful, but it still demands careful configuration to stay sharp. Review collected by and hosted on G2.com.

Console is next Gen! From seamless setup to amazing support. Console has changed the way we see IT and how we work! Review collected by and hosted on G2.com.

Nothing! Console has been amazing thus far and will only continue to get better. Review collected by and hosted on G2.com.

Almost immediate return on investment. The rollout was fast and since it's natural language, getting Playbooks up and running is fast. There is still some effort at prompt engineering to make them perfect, but a powerful v1 solution is quick to set up. Review collected by and hosted on G2.com.

Not all interactions end up in our ITSM tool, so we have to reconcile two sources of metrics to track trends and KPIs. Review collected by and hosted on G2.com.

Clever in recognizing wording and phrases and adjustments in them. Lean and easy to implement playbooks to automate your workflow even more, leaving you with more time. Review collected by and hosted on G2.com.

While the templates are already covering 95% of the use cases, it never harms to have a greater library of templates. 10/10. Review collected by and hosted on G2.com.