Console Reviews & Product Details

Console’s AI automation playbooks are my favorite part of the product. They handle action-based requests end-to-end, and we can build them in natural language using an AI chatbot that guides us through the process. With just a click, we describe what we want the playbook to do, and it’s done. Console securely connects to our different platforms and executes changes accurately and reliably.

The Console team is just as impressive as the product. They’re always available and willing to help. We have weekly meetings where they address any questions or issues we run into, which is rare. We also have both a dedicated sales contact and an engineer supporting us.

Console was easy to implement and integrates seamlessly with our other platforms.

We use Console almost every day, and it has helped our team become significantly more efficient.

Overall, the Console product and team are EPIC. They’ve been incredibly helpful in our day-to-day work and a huge asset to our team. Review collected by and hosted on G2.com.

I have had no problems with Console so far! Everything has been great! Review collected by and hosted on G2.com.

As an operations employee, Console allows me to easily manage multiple office requests via its intuitive interface. The dashboard conveniently sorts tickets by employee, requester, assignee, and category. Consolidating everything into one central place has allowed me to keep much better track of my workflow. I especially appreciate the ability to mark requests as completed, write private notes to myself within the interface, and easily tag in extra support when needed. Review collected by and hosted on G2.com.

I do wish Console offered a desktop app. Having an offline option could significantly improve the platform's speed and accessibility. Additionally, adding more in-platform tutorials and interactive walkthroughs would be highly beneficial. This would help new users feel much more comfortable navigating Console's AI tools and various integrations. Review collected by and hosted on G2.com.

Console helps us stay a lean and scrappy team that also happens to be a world class organization that's building at the speed of thought. Tasks, requests, and actions that used to take hours of manual working hours are now resolved in a matter of seconds with minimal upfront work.

The tool is built for a modern era, where teams live in Slack and expect to be unblocked so they can continue to do their best work. This is where legacy tooling falls behind, and those same legacy organizations are struggling to keep up with demand. Console has continued to keep pace with us as we grew, and followed in stride.

We're constantly impressed by the attentiveness and attitude of the Console team. From the very first touchpoint to this day, we're constantly able to provide feedback to help refine and grow the product with our voices, things you can't take for granted in enterprise software.

When IT looks good, life is good, and we have Console to thank for lending a hand in that. It's engrained in our operational flow and the team is a blast to work with. Review collected by and hosted on G2.com.

Console has been a pleasure to work with and we haven't have problems with our use cases yet. Review collected by and hosted on G2.com.

What I like most about Console is how easy it is to use. The ability to use natural language makes it simple and intuitive to interact with. Console is also highly adaptable and can be tailored to meet the many needs of our business. On top of that, the entire team at Console is sharp and quick to respond to questions or feature requests. Review collected by and hosted on G2.com.

I wouldn’t call it a “dislike,” but since they’re still growing and relatively new, there are some features that other similar products already have built out that Console hasn’t implemented yet. I’m not saying this is a negative—just part of the growing process. Review collected by and hosted on G2.com.

The Console team is remarkably receptive to collaborative innovation. Rather than being tethered to a rigid roadmap, they prioritize feedback from real-world users to ensure their vision delivers maximum impact. Whenever we propose enhancements that benefit our users, they move with impressive speed to bring those ideas into production. The responsiveness of their feature-request cycle is truly unparalleled in my experience. Review collected by and hosted on G2.com.

Until recently, they didn't have a change log and would often add functionality that would go temporarily unnoticed. Fortunately, in recent months, they've published a change log that keeps us fully in the loop on all changes - even the ones we didn't request. Review collected by and hosted on G2.com.

It works where we work with our tools. We are not forced to move to an ecosystem (like Atlassian) to be able to use their full features. The responsiveness of the bot and also replied from Console to Slack is near instant.

The console team are amazing, they listen to feedback, they build for customers and fix bugs insanely quick!

Customer Support is superb, we have a shared slack channel.

Is widely used within the organisation, and initial feedback has been very positive. All integrations are easy to set up and documented.

Slack App/Bot is super easy for anyone to use, near on daily with more usage coming with other teams using it (PeopleOps, Workplace Ops, RevOps and Finance) Review collected by and hosted on G2.com.

Genuinely struggle with what I dislike, but maybe time zones - Console being West Coast and us being UK there is a large portion of working time without support/engineering. But I know this is being worked on. Review collected by and hosted on G2.com.

Console has been a game changer for us, and the Console team has been exceptional to work with. They're incredibly responsive and flexible, which makes all the difference when you're implementing a solution this central to your operations. They've been true partners throughout our journey. Review collected by and hosted on G2.com.

Occasionally we have routing issues where the tool is unable to determine the correct team to take ownership of a ticket. I know Console is working on this. Review collected by and hosted on G2.com.

I love consoles ai assistant we were able to use it to deploy crowdstrike Review collected by and hosted on G2.com.

I did have some concerns with it not being on mobile but now it is so no dislikes! Review collected by and hosted on G2.com.

Console stands out as a modern and well-thought-out platform. Getting started was straightforward, and the support team has been consistently helpful. It’s made our IT workflows more efficient and reduced a lot of manual overhead in our daily operations. Review collected by and hosted on G2.com.

So far, I haven’t had anything negative to call out. Overall, the experience has been smooth, and it’s been good to see the product continue to evolve in the right direction. Review collected by and hosted on G2.com.

Automated IT workflows — playbooks handle repetitive requests so your team doesn't have to

150+ integrations — Okta, Slack, Google, Jamf, Jira, and more, all connected in one place

AI-powered triage — requests get routed and resolved without manual sorting

Insights and reporting — visibility into request volume, resolution times, and team performance

Self-service for employees — fewer "hey can you help me with..." messages in Slack Review collected by and hosted on G2.com.

Don't really have a dislike at this point. Review collected by and hosted on G2.com.