Ebsta's Revenue Intelligence Platform Reviews & Product Details

It’s very simple to connect with Gmail and add emails to salesforce. Adding contacts to salesforce from a new email and very simple and easy.

The addition of templates made life much easier with the option to "plug and play" rather than find an email and copy and paste it. Review collected by and hosted on G2.com.

That it doesn’t automatically connect the email to the contact and sometimes there are glitches where you must go to your sent and re-add the email.

While it was a bit glitchy at times, it is nothing that really took you out of your workflow.

Worth noting that my use of this was related to Gmail. Review collected by and hosted on G2.com.

Ebsta provides a seamless Gsuite email integration which means the data quality and reliability is fantastic. The engagement score is also vital for reporting, action and impact. The set up is simple and it works easily within the standard salesforce layouts. Review collected by and hosted on G2.com.

The current ebsta UX is a little bit dated and the reporting needs improvements but I have been assured both are actively being worked on. Review collected by and hosted on G2.com.

When our IT team introduced Ebsta To usI was excited about what this program could do. It is made campaign emails so much better because all I have to do is set a few steps and forget it. Calendar emails are so much easier again sending a link and having our candidates set the time that's best for them. As well as email tracking plus the integration between Salesforce and Ebsta is great. I would highly recommend this product to anyone. Review collected by and hosted on G2.com.

Nothing I think this program works great Review collected by and hosted on G2.com.

Ebsta provides our users with saving emails automatically and a two way google calendar sync into Salesforce. They also have a toolbar that allows for easy editing without even going into Salesforce records. This has proven to be really efficient and allows our users fast access to data and easy editing abilities without loading the salesforce page. Review collected by and hosted on G2.com.

Ebsta doesn't have many downsides. The only one that sticks out to me is that when scheduling an event through the toolbar it doesn't allow the user the option to switch from Military time to Standard Time format. Review collected by and hosted on G2.com.

We love the ability to cross-reference Salesforce contact and account details with new candidate and business development prospects on LinkedIn Recruiter easily and efficiently. The auto-sync email documentation and analytics within Salesforce is also invaluable to our management team in being able to track and evaluate team member activity performance. Review collected by and hosted on G2.com.

We wish there was the ability to customize the viewable fields within the tool bar as the standard fields are less helpful to us than what we would like to show. Review collected by and hosted on G2.com.

Being able to track and keep track of emails is a boon to us in the recruitment industry. We would be lost without Ebsta's product and customer service. Review collected by and hosted on G2.com.

Navigating menu's can sometimes be difficult. However, we can usually reach out to the Ebsta support when trying to review how to get things done Review collected by and hosted on G2.com.

Ebsta is a great tool for syncing emails to the Account, Contact, and Lead pages. It provides full transparency into different departments interactions with a customer. It's easy to set up and maintain from the Admin portal. The service we've received from Ebsta has been great as well. Review collected by and hosted on G2.com.

Nothing. We used to have to re-connect a user inbox with every password change. Ebsta worked on a solution to allow the users to stay connected through a password change. Review collected by and hosted on G2.com.

From an administrator's perspective, the ease of configuration, hands-off nature of the product once configured and intuitive interface easy for reps to pick up. From a sales reps' perspective, this is a great tool to gather as much knowledge to perform the job as well as possible. Review collected by and hosted on G2.com.

If I had to say, it was having an Outlook X Ebsta X Salesforce integration but we are currently testing it. There are occasional power-outages like any other major tool but these are handled very smoothly. Review collected by and hosted on G2.com.

Ebsta really maximizes our team's efficiency and productivity by allowing them to work wherever and whenever without having to be constantly in and out of Salesforce. It works with all the products and services that we use and works seamless with our customized fields and functions of Salesforce. Review collected by and hosted on G2.com.

We have had no complaints so far. Any issues that we have, the Ebsta team is always very helpful and quick to resolve any issues. Review collected by and hosted on G2.com.

The email & attachment add and calendar sync were the most used and appreciated by our users. As an admin, I also really loved the ease of the control panel for subscription and user management. Review collected by and hosted on G2.com.

Nothing really to dislike. Ultimately, we decided to cancel our subscription just because of budgetary restrictions. Review collected by and hosted on G2.com.

I love how well it integrates with Salesforce and the option to sync down to the opportunity or case level. It's very easy to add contacts on the platform Review collected by and hosted on G2.com.

Not sure at this time. I don't have much to elaborate on. Review collected by and hosted on G2.com.

takes out 2-3 steps in the sourcing process Review collected by and hosted on G2.com.

no monthly payment plan - used to have but no longer Review collected by and hosted on G2.com.

We like the accessibility of having an icon Review collected by and hosted on G2.com.

We don not seem to have any complains yet Review collected by and hosted on G2.com.

It is so easy to update leads in SalesForce with Ebsta. I can easily click the top of the page and update everything I need at a super fast pace. My manager had asked us to update leads without it and I said "absolutely not!" I love this tool and think it is the most helpful for updates and efficiency. Review collected by and hosted on G2.com.

I don't like how you cannot clone a lead in this section and how some leads are not in SalesForce so then there would be no need for Ebsta. It is fast and very user friendly and I don't see any issues with this. Review collected by and hosted on G2.com.

Ebsta made our life easier by integrating Salesforce and Gmail. It increased our efficiency and productivity. Review collected by and hosted on G2.com.

Syncing issues sometimes occur. We have to manually cc Salesforce in our emails in order to integrate. Otherwise, it's a very great tool and very reliable. Review collected by and hosted on G2.com.

Ebsta can connect to your browser, and your email, to log all your activity and cross reference all your searches through salesforce. If you're any sales professional, you NEED Ebsta. It's made my life, and the life of my coworkers, so much easier - Not to mention, it has also helped to make our jobs easier too! Review collected by and hosted on G2.com.

There is absolutely nothing that I dislike about Ebsta! It does it's job very well and makes work so much easier. If only it could do my ENTIRE job for me! Review collected by and hosted on G2.com.

Our team used to copy the names of prospects or their companies, open Salesforce in our browser and then paste and search the name. Ebsta eliminated the extra steps and provided us with a window into our pipeline, allowing us to spend the earned time back elsewhere. Review collected by and hosted on G2.com.

Sometimes Ebsta would fail to identify a prospect as being in our pipeline already when browsing on LinkedIn. Ebsta would also pull the wrong prospect name on occasion for someone when browsing another individual's LinkedIn profile. This required some extra work on my end to determine Ebsta's accuracy. Review collected by and hosted on G2.com.

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta! Review collected by and hosted on G2.com.

The popup banner when in gmail/linkedin/twitter will search that person in salesforce for you, which is really cool. I wish it were a little more accurate though. Review collected by and hosted on G2.com.

Our entire team loves the lightening feature, which makes it very easy to add an email as an activity within Salesforce. We also really like the look up feature when we are using Twitter or LinkedIn, as it quickly lets us know if the person we are looking at is in our contact database and details about them. It really streamlines some of our outreach efforts. Review collected by and hosted on G2.com.

We don't use the "send and save to Salesforce" feature quite as much because it is a bit of a lengthier process. Review collected by and hosted on G2.com.

When we first began working with salesforce we were having trouble merging our email with it. We have found Ebsta to be the perfect solution. The two run smoothly together and save lots of time for our advisors. I have recommended using Ebsta to several of our other offices. Review collected by and hosted on G2.com.

Sometimes I have founds Ebsta wants to link to the wrong Salesforce account. If I work carefully this is not a real problem. Review collected by and hosted on G2.com.

Ebsta's tool to see if the person whose LinkedIn profile you are looking at has a record in your JobScience database is awesome. We just wish it was still free, or at least knew it wasn't going to be free much longer when we were looking at email integration products. Had we known the free tool was no longer going to be free we probably wouldn't have gone with the other product. Review collected by and hosted on G2.com.

That it is no longer free. We were using the tool on a daily basis when it was free. Review collected by and hosted on G2.com.

The ease in which I can select cases/contacts to associate with an email. So quick! Review collected by and hosted on G2.com.

The size of the "selection" menu when choosing a contact/lead/case/account - only three bars "deep" and if you have a lot of potential matches, scrolling is a bear. Review collected by and hosted on G2.com.

Ebsta provides an incredibly smooth route to linking emails from Gmail with account/contact/opportunity activity. In addition, it is an easy sync between Salesforce and our Google calendars. Review collected by and hosted on G2.com.

Every once in a while the calendar sync has to be restarted. Review collected by and hosted on G2.com.

My company just started using the Ebsta app. I can't tell you how much time I save with this app. When I'm in my gmail I'm able to seamlessly update anyones profile in SalesForce with just a few clicks. I don't have to go back to SalesForce and find the profile - its automatically there. I highly recommend. Review collected by and hosted on G2.com.

Easier access to customer service number. Review collected by and hosted on G2.com.

We use gmail and Linkedin a lot and this saves us a tremendous amount of time. It is easy to use and they are constantly updating their product with new features. Highly recommend - Review collected by and hosted on G2.com.

Some of the background settings and account management can be hard to navigate but is not bad - Review collected by and hosted on G2.com.