G2

Matt F.

Senior Director of Revenue Strategy & Enablement

Mid-Market (51-1000 emp.)

10/28/2026

"One Place to Turn Customer Conversations Into Action"

5/5

What do you like best about Gong?

Gong brings a lot of work we were doing across separate tools under one hood. We had call recordings, transcripts, Notebook LM, spreadsheets, and engagement work happening in different places. Now the team can use Gong for call prep, follow-up recaps, deal boards, scorecards, flows, and account context without all the manual effort of stitching information together.

It has also been easy to get useful workflows up and running. We built new business and expansion deal boards, automated lead follow-up flows, handoff briefs, scorecards, and forecasting boards during implementation. The visibility is a big upside. It is much easier to see whether reps are following up on leads and to coach from specific moments in calls instead of listening to full recordings. Compared with Chorus, Gong feels much more usable across the broader go-to-market organization, not just as a place where calls get recorded. Review collected by and hosted on G2.com.

What do you dislike about Gong?

The biggest gap we're hitting right now is getting transcripts or structured notes from meetings that cannot be recorded into Gong. We can work around it with recap emails or the mobile app, but the workflow isn't optimal. Being able to ingest transcript text or separate notes directly would be ideal. Review collected by and hosted on G2.com.

What problems is Gong solving and how is that benefiting you?

Gong is helping us drive a more consistent go-to-market motion. We can see lead follow-up activity much more clearly, use automated flows for hand raisers and other signals, prepare for calls and generate follow-ups faster, and give managers a better way to coach from actual customer conversations. Deal boards and briefs also reduce the chasing and spreadsheet work around pipeline reviews and handoffs. We are still early in rollout, but Gong gives us one place to turn customer conversations into action across sales, customer success, services, and project management. Review collected by and hosted on G2.com.