DocuWare Reviews & Product Details

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

Product Website

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(1)

Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface

With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders

DocuWare Demo - Seamlessly work on tasks remotely

Easily check oustanding tasks with DocuWare iOS / Android app

DocuWare Demo - Quickly approve invoices on the go

Approve invoices from anywhere with DocuWare iOS / Android app

Official Downloads

(5)

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Become A Paperless Company In Less Than 90 Days

Document Archiving - Security and Safety Standards

The essential guide to electronic signature

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Verified User in Logistics and Supply Chain

Enterprise (> 1000 emp.)

8/5/2024

"Easy to use, secure, and quick"

4/5

What do you like best about DocuWare?

Availability of alternative file types for documents upload.

Documents preview and UI.

Use of efficient database to store data. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Bad OCR.

Less efficient integration with other systems. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello,

Thank you for taking the time to review DocuWare and for highlighting the features you appreciate, such as the versatility in file type handling, document preview, user interface, and our efficient database system. We're glad to hear that these functionalities are contributing positively to your document organization and reducing the risk of document loss.

Regarding your concerns about OCR performance, the accuracy of OCR can greatly depend on the quality of the scans and the specific settings used during the OCR process. DocuWare’s OCR is designed to deliver good results in over 24 languages globally. If you are experiencing less-than-ideal OCR results, it may be helpful to review the scan quality or adjust the OCR settings to better suit your specific documents. Our support team (support.americas@docuware.com) would be happy to assist you with optimizing these settings for improved accuracy.

As for the integration capabilities, we are sorry to hear that they have not met your expectations. DocuWare offers a variety of integration options including direct interfaces for major applications like Microsoft Outlook, Microsoft Teams, and SAP. We also provide configuration-based connections, connectors on a modern iPaaS platform for low-code integrations, and REST-based programming interfaces. If there are specific systems you're looking to integrate with, we recommend reaching out to our support team or one of our 800 partners who can provide guidance and help tailor the integrations to better fit your needs.

We strive to support our customers in every aspect of their experience with DocuWare and are here to help you resolve any issues you encounter. Please don’t hesitate to get in touch if you need further assistance or have additional feedback.

Thank you again for your feedback, and we look forward to assisting you in achieving an optimal setup with DocuWare.

Best regards,

The DocuWare Team

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/5/2024

"Extremely well"

4.5/5

What do you like best about DocuWare?

It was easy to use and made my life really simple. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The interface could be a bit cleaner form a UX perspective Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello and thank you very much for taking the time to leave us a review. We are glad that DocuWare has helped make your life easier!

We also appreciate your feedback regarding the user interface.

We are always looking for ways to improve our product and UX is an especially high priority. Please be assured that your comments regarding the interface design will be passed on to our development team for consideration in future updates.

Best wishes,

The DocuWare Team

Kyle C.

Small-Business (50 or fewer emp.)

8/18/2023

"Automates any paper process!"

5/5

What do you like best about DocuWare?

DocuWare allows me to keep track of orders without having to track down POs, Invoices, etc. The status of every order is right at my fingertips! If there is a billing question, I can find the order information in seconds, rather than having to search through a physical file cabinet and hope that the documents are correctly organized. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The web forms do not give us a lot of options for customization. The appearance is clunky at best, especially for a web form in 2023. I would lofe to see the ability to customize the fonts for fields, as well as a better way to structure the form than snap to place. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review of DocuWare. We're delighted to hear the our solution has reduced the time it takes to respond to billing questions and simplified invoice processing at your company.

We appreciate hearing from our customers because their input is always considered as we plan which new features will be available in the next DocuWare version. We will be passing your suggestions on to our product team. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

Edward S.

Solutions Architect, Owner

Small-Business (50 or fewer emp.)

8/9/2023

"DocuWare for president of the world!"

5/5

What do you like best about DocuWare?

If you can logically explain an idea there is a way to make it happen with DocuWare. With the addition of Make as a connected integration platform, the possibilities are literally endless. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The lack of features and functionality on the mobile app. I think there is a ton of room for improvement in this area and the demand for improvement will be increasing over time. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're happy our solution has improved order processing at your company and contributed to a better experience for your customers. We appreciate your feedback on the functionality of the mobile app and will pass your comments along to our product team. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

8/17/2023

"Innovative and robust document management platform"

5/5

What do you like best about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search function makes it easy to quickly find any file, which saves valuable time. In addition, integration with other systems, such as ERP and CRM, improves interdepartmental communication and information management. Finally, remote access and real-time collaboration will improve efficiency, allowing you to work more agile and respond quickly to the company's needs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Like any document management system, setting up the workflows can be difficult at first, but once you get used to the new vernacular it's great. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello! Thank you very much for your review.

We're delighted to hear that you appreciate DocuWare's document management platform.

We recognize that setting up workflows can initially be a challenge and we are continuing to work on improving this process and shortening the learning curve.

It's fantastic to learn that DocuWare has been instrumental in saving time and money for your company, particularly when processing AP invoices. We remain committed to offering the best possible solutions, and your feedback is essential in ensuring that.

Thank you once more for your kind words and support. If you have any additional suggestions or need assistance, please don't hesitate to contact us.

Best Wishes,

DocuWare

James E.

Mid-Market (51-1000 emp.)

8/10/2023

"Excellent Document Management Platform"

5/5

What do you like best about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some of the methods you need to use to transform the data in the workflows can be cumbersome, but they are constantly improving it and making it better. Review collected by and hosted on G2.com.

Laurie P.

Small-Business (50 or fewer emp.)

10/25/2023

"Software that is adaptive to the situation"

4.5/5

What do you like best about DocuWare?

DocuWare Viewer & annotation tool- it is easy to see the document and write notes on it

Workflow - keeps us so organized. We especially like the reminders emails.

The search tool is such a time saver. Compare the last few invoices from specific vendor is so fast. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Setting up permissions got complicated.. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello Laurie,

Thank you for taking the time to share your experience with DocuWare on G2. We appreciate your valuable input, and we're so glad to hear that our software has been helpful in your organization!

It is great to see that the DocuWare Viewer & annotation tool, Workflow, and search tool are making your document management more effective and efficient.

We understand that setting up permissions can sometimes be a bit complex. Your feedback is essential in helping us make improvements in our software.

We truly appreciate your review and insights, Laurie. If you have any other questions, suggestions, or require any assistance, please don't hesitate to reach out to us at customer.feedback@docuware.com.

Thank you,

Sarah

Larry S.

President

Small-Business (50 or fewer emp.)

8/24/2023

"I have used DocuWare for 27 years."

5/5

What do you like best about DocuWare?

I can easily file and index my documents along with finding them when I need them. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I haven't found anything that I needed that hasn't worked for me. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thanks so much for taking the time to review DocuWare. We appreciate your support and positive feedback. It's great to hear the our solution is working so well for you and your customers. Thanks again for your input.

Enrique O.

Mid-Market (51-1000 emp.)

8/17/2023

"My Genuine Review of DocuWare"

5/5

What do you like best about DocuWare?

DocuWare's Workflow Manager boosts efficiency through streamlined processes Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

One drawback is DocuWare's absence of dashboards and reporting tools, limiting real-time insights and analytics. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're so happy to hear that our solution eliminated the obstacles and wasted time caused by manual processes. We love hearing from our customers and appreciate your feedback. Every DocuWare version contains new features that have been added because of technology advancements and customer requests. If you have suggestions for improvements, please reach out to us at customer.feedback@docuware.com.

Nathan D.

Mid-Market (51-1000 emp.)

8/9/2023

"DocuWare Review"

5/5

What do you like best about DocuWare?

Digital storage and workflow integration with various applications. web and merge forms along with indexing Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some applications / functions need development and although it DocuWare takes that very seriously, it is still time restrictive until changes come and when they do they are not backwards compatable with previous verisons. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank for your review. We're glad to hear that your company is benefiting from our solution's secure storage and easy retrieval, workflow integration and electronic forms capabilities. Each new DocuWare version features improvements based on technology advancements and input from our customers. Issues caused by a lack of compatibility with previous versions are not typical. Please reach out to us at customer.feedback@docuware.com to let us know more about your concerns.