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DocuWare Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

DocuWare Integrations

(1)
Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface
With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders
DocuWare Demo - Seamlessly work on tasks remotely
Easily check oustanding tasks with DocuWare iOS / Android app
DocuWare Demo - Quickly approve invoices on the go
Approve invoices from anywhere with DocuWare iOS / Android app
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DocuWare Reviews (246)

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Reviews

DocuWare Reviews (246)

View 1 Video Reviews
4.4
246 reviews

Pros & Cons

Generated from real user reviews
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Blanca M.
BM
Information Security Manager
Enterprise (> 1000 emp.)
"No more old dusty file cabinet"
What do you like best about DocuWare?

Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware rapidly synchronizes the two. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The program is somewhat costly. The technical support is ineffective. Because Docuware's capabilities do not allow complex logic, it is challenging to create a complex workflow. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution's ease of use, powerful search, and automated workflow. We're sorry that you've had issues with software support. This isn't typical, and we would love to find out more. Please reach out to us at customer.feedback@docuware.com.

Brijesh V.
BV
Technical Content Writer
Enterprise (> 1000 emp.)
"I would recommend DocuWare to a friend or colleague for sure 100%."
What do you like best about DocuWare?

The ability to scan documents and have them automatically route to the appropriate individual or department is extremely helpful. The search feature is also very useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There are a few things that I dislike about DocuWare. First, the software can be a bit complex and difficult to learn. Second, customer support can be a bit spotty at times. Finally, the pricing can be a bit high for some users. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for your review. We love to hear from happy customers. We're glad that DocuWare is enabling your company to store and manage documents more efficiently and that our powerful search and automated workflow are helpful too. We would be interested in learning more about your issues with our Software Support team so that we can resolve them. Please reach out to us at customer.feedback@docuware.com.

Verified User in Information Technology and Services
CI
Mid-Market (51-1000 emp.)
"Excellent software"
What do you like best about DocuWare?

The workflows are very useful and easy to use. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Following the pre-built workflows can be challenging. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello and thank you for your review!

We are happy to hear your are satisfied with our software. We are interested however to know which pre-built workflows you find challenging to follow and how we can better enhance our guidance here. Please email us at customerfeedback.docuware.com.

Thank you,

- The DocuWare Team

PK
European Product Engineering Director
Mid-Market (51-1000 emp.)
"Paperless Office for the paperwork generation"
What do you like best about DocuWare?

Simple and powerful workflow functionality

Easy to transfer a previously paper-based process Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Locked up in the paper metaphor, difficult to understand für Digital natives

Too reliant on PDF format

Cumbersome editing tools Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. We're happy to hear that your company is benefiting from our solution's automated workflow and that sharing documents across departments more easily has improved collaboration. Rather than being reliant on PDFs, DocuWare users can edit and archive documents in all Microsoft Office formats and in several others. Users can also archive and view a large number of file formats including AutoCAD, video, audio, email and raster formats like jpgs and tiffs. Making sure that our software is easy to use for people with various levels of computer savvy is important to us, and we would appreciate your input. If you would like to share your ideas in further detail, please reach out to us at customer.feedback@docuware.com.

CF
IT Security Manager
Mid-Market (51-1000 emp.)
"DocuWare is the one-of-a-kind File Storage with Indexing"
What do you like best about DocuWare?

DocuWare is simple, easy, and effective. Our new users coming on board have no issues learning the ropes and quickly take control of their document trays and learn how to navigate the file cabinets with ease. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The cost to increase storage while on the Grandfathered plan is expensive, but it allows us to have unlimited users. We currently needed to add to storage modules to house our data which is growing. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We're happy that your company is benefiting from our solutions' ability to organize and quickly retrieve information, and its powerful search and secure storage It's also great to hear that new users can get up to speed quickly due to our intuitive, user-friendly interface. If we can ever be of assistance, please contact us at customer.feedback.com.

AZ
Manager of Planning and Project Management Office
Mid-Market (51-1000 emp.)
"Enterprise Content Management (B.O.A.T)"
What do you like best about DocuWare?

Docuware combines invoice processing, docs management and employee management in a central location. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There's deficiency in tutorials available on vendor website. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. It's great to hear that our solution has enabled your company to eliminate paper-based finance, HR and overall document management processes and become truly paperless. We're always happy to get customer feedback. I'll pass your comment about tutorial videos to my colleagues in the education department. If you would like to share your ideas in further detail or if we can ever be of help, please reach out to us at customer.feedback@docuware.com.

Cameron M.
CM
Client Services Advocate
Information Technology and Services
Mid-Market (51-1000 emp.)
"Exceptional support and great functionality"
What do you like best about DocuWare?

I love how customer service-oriented this company is. When my company asked for me to find a solution like Docuware offers, I made many phone calls to multiple vendors. Docuware was the only one able to explain their product to me in a way that I, as an IT person, could understand. During their software implementation, our Docuware project manager was always a quick phone call or e-mail away to resolve any issues we experienced. After implementing the software, the very few problems we encounter get quickly resolved by their help desk team. I have been impressed with this company and will gladly recommend them to others looking for automation solutions. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing bad I can say about this company. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We pride ourselves on our customer-centric approach to everything we do. So, it's wonderful to get such positive feedback. We're also happy to hear that using DocuWare has significantly improved invoice processing at your company. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com.

Christopher T.
CT
Metrology Group Leader and Quality Engineer
Mid-Market (51-1000 emp.)
"Docuware is an easy to use document management tool."
What do you like best about DocuWare?

Finding documents quickly. Version management features. And user management features. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

If anything I would say the cost. But other then that, there is nothing I really dislike. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We love hearing from happy customers. We're so pleased that you and your company are benefiting from DocuWare capabilities including version and access control. Our customers find that the cost savings and increase in productivity achieved by automating repetitive manual processes result in a significant return on investment. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

KHALID A.
KA
Web Developer,System Analyst, IT Manager, Digital Transformation
Small-Business (50 or fewer emp.)
"solution in digital transformation"
What do you like best about DocuWare?

OCR - create multiple cabinet each cabinet has DB Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

convert cocurrent users to named users . Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We're glad to hear that DocuWare capabilities including OCR and automated indexing are making you and your team more productive. We're proud to be a successful part of your company's digital transformation. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

Michael W.
MW
System Analyst and ECM Management
Mid-Market (51-1000 emp.)
"Great Product and Exceptional Support"
What do you like best about DocuWare?

I have been in Document Management since the 90s and have been exposed to many higher-priced solutions. DocuWare's user Interface is by far the best in the industry. Training my clients on both Administrative and End User functions, consistently yield positive comments. Easy to understand screens that are built from the user's perspective, not the programmers. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Lack of integration points, but that is being worked out over the last few years. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We appreciate the positive feedback. We're glad that you and your company are benefiting from our user-friendly interface the ease of training your staff to use our solution. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Average Discount

9%

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DocuWare Features
Performance and Reliability
Reporting and Auditing
System of Record Integration
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
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