DocuWare Reviews & Product Details

DocuWare: A New Era of Document Management DocuWare is a modern document management and workflow automation platform that centralizes all your business documents in one secure, organized environment — accessible from any device, anywhere. With a completely redesigned web and mobile experience, DocuWare makes it effortless to capture, process, and access the information your teams need, whether at a desk or on the go. What sets DocuWare apart is its built-in AI assistant, DocuWare Aura. Rather than forcing employees to dig through folders, file names, and metadata, Aura lets users ask questions in plain language and get trusted answers — drawn directly from the documents already stored in the platform. Find the right contract in seconds. Compare invoices against purchase orders automatically. Summarize a 40-page agreement into the key points that matter. Every answer links back to its original source document and page, so there's no guessing and no hallucinations — just reliable, verifiable business intelligence. DocuWare's Intelligent Document Processing (IDP) uses AI-powered capture, classification, and data extraction to eliminate the manual effort of sorting, indexing, and routing incoming documents. From invoices and contracts to HR records and compliance files, documents are processed and made actionable — automatically. The platform is purpose-built for organizations that handle large volumes of documents and need secure, compliant access to sensitive business information. Key capabilities include: AI-powered search and analysis — Ask questions in natural language across your entire document repository. Aura understands business context, not just keywords, and supports 120+ languages. Automated workflows — Design and deploy customizable processes tailored to your operations, reducing errors and accelerating approvals, reviews, and handoffs. Permission-based security — Aura and every feature within DocuWare respect your existing access controls. Users only see what they're authorized to see — security is built in, not bolted on. Enterprise-ready APIs — Extend DocuWare intelligence into Microsoft Copilot, SAP, ServiceNow, or custom applications. Bring document answers wherever work happens. Flexible deployment — Choose cloud-based or on-premises deployment to match your infrastructure and compliance requirements. DocuWare serves organizations across manufacturing, finance, education, government, construction, insurance, and more — from small businesses to large enterprises. With over 20,000 customers, 930,000+ users across 100+ countries, and a global network of 800+ partners, DocuWare is a proven, trusted platform for organizations ready to modernize how they manage documents and unlock the knowledge hidden inside them. DocuWare doesn't just store your documents — it makes them work for you. Welcome to a new era of document management.

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Used by Cognizant and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(2)

Verified by DocuWare

G2 reviews are authentic and verified.

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Amy Z.

Manager of Planning and Project Management Office

Mid-Market (51-1000 emp.)

12/7/2022

"Enterprise Content Management (B.O.A.T)"

4/5

What do you like best about DocuWare?

Docuware combines invoice processing, docs management and employee management in a central location. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There's deficiency in tutorials available on vendor website. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear that our solution has enabled your company to eliminate paper-based finance, HR and overall document management processes and become truly paperless. We're always happy to get customer feedback. I'll pass your comment about tutorial videos to my colleagues in the education department. If you would like to share your ideas in further detail or if we can ever be of help, please reach out to us at customer.feedback@docuware.com.

Cameron M.

Client Services Advocate

Information Technology and Services

Mid-Market (51-1000 emp.)

1/6/2022

"Exceptional support and great functionality"

5/5

What do you like best about DocuWare?

I love how customer service-oriented this company is. When my company asked for me to find a solution like Docuware offers, I made many phone calls to multiple vendors. Docuware was the only one able to explain their product to me in a way that I, as an IT person, could understand. During their software implementation, our Docuware project manager was always a quick phone call or e-mail away to resolve any issues we experienced. After implementing the software, the very few problems we encounter get quickly resolved by their help desk team. I have been impressed with this company and will gladly recommend them to others looking for automation solutions. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing bad I can say about this company. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We pride ourselves on our customer-centric approach to everything we do. So, it's wonderful to get such positive feedback. We're also happy to hear that using DocuWare has significantly improved invoice processing at your company. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com.

Christopher T.

Metrology Group Leader and Quality Engineer

Mid-Market (51-1000 emp.)

10/6/2022

"Docuware is an easy to use document management tool."

4/5

What do you like best about DocuWare?

Finding documents quickly. Version management features. And user management features. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

If anything I would say the cost. But other then that, there is nothing I really dislike. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We love hearing from happy customers. We're so pleased that you and your company are benefiting from DocuWare capabilities including version and access control. Our customers find that the cost savings and increase in productivity achieved by automating repetitive manual processes result in a significant return on investment. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

KHALID A.

Web Developer,System Analyst, IT Manager, Digital Transformation

Small-Business (50 or fewer emp.)

10/12/2022

"solution in digital transformation"

4.5/5

What do you like best about DocuWare?

OCR - create multiple cabinet each cabinet has DB Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

convert cocurrent users to named users . Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're glad to hear that DocuWare capabilities including OCR and automated indexing are making you and your team more productive. We're proud to be a successful part of your company's digital transformation. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

Michael W.

System Analyst and ECM Management

Mid-Market (51-1000 emp.)

1/6/2022

"Great Product and Exceptional Support"

5/5

What do you like best about DocuWare?

I have been in Document Management since the 90s and have been exposed to many higher-priced solutions. DocuWare's user Interface is by far the best in the industry. Training my clients on both Administrative and End User functions, consistently yield positive comments. Easy to understand screens that are built from the user's perspective, not the programmers. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Lack of integration points, but that is being worked out over the last few years. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We appreciate the positive feedback. We're glad that you and your company are benefiting from our user-friendly interface the ease of training your staff to use our solution. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

8/25/2022

"Great implementation team, not so great support"

3.5/5

What do you like best about DocuWare?

He workflow designer and how easy it is to change configurations Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Permissions aren't centralized and support isn't helpful Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're very pleased that Workflow Designer and the solution's ease of use are working well for you. Your experience with our support team is not typical. We welcome your feedback and would like to hear more about your issues, so that we can resolve them. Please contact us at customer.feedback@docuware.com.

Scott H.

all around

Mid-Market (51-1000 emp.)

11/10/2020

"could not do with out Docuware"

5/5

What do you like best about DocuWare?

moving into digital storage and retrieval. i can retrieve items in just seconds with no help. Instead of files and file cabinets. The response time for getting documents to other co-workers who are not on the system astounds them how quick and accurate Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

i still have to review daily for "indexes to be reviewed" where not complete scans lay awaiting completion Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

the help desk from our supplier Impact is great . any docuware issues we run into are assisted professionally by docuware trained help desk. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

in accounting locating past paperwork instantly and the amount of money in time saved in huge in shipping be able to locate POD's in a moment is also huge time and money saver Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad that our solution enabled your company's digital transformation so successfully. It's great to hear that your accounting department is saving time and reducing costs because of easy document retrieval and automated workflow. If you would like suggestions on how to reduce the number of scans that need review, please reach out to your DocuWare Partner or contact us at customer.feedback.com.

Eric B.

IT Director

Mid-Market (51-1000 emp.)

12/14/2018

"Docuware is a great database platform"

4/5

What do you like best about DocuWare?

Most people think of docuware as a database of documents. However, with Docuware forms I can collect any random data I want. Then I can use that data any way I want. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

My biggest complaint with docuware cloud was user administration however with Docuware 7 the cloud can sync with active directory. Now my biggest complaint is that it is slow. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

If you are going to integrate with other systems make sure you find out what is required by the other systems before you start building file cabinets Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We used to use paper for everything. We have 9 different locations and the paper would take forever for snails to deliver it between sites. Not only that but for some things that needed approval from several different people it could get lost between people. Now with Docuware workflows things are put in docuware and instantly directed to the person or people that need to act. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It’s great to hear that DocuWare Forms combined with DocuWare Workflow speeded up approval processes and eliminated the chance of documents getting lost. If we can be of assistance, please reach out to us at customer.feedback@docuware.com.

Edward C.

Director of Information Technology

Mid-Market (51-1000 emp.)

11/10/2020

"DocuWare is very user friendly and flexible."

5/5

What do you like best about DocuWare?

The ease of navigation and accessing the documents. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Cost but the benefits that DocuWare gives you offsets that cost on our savings. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare Cloud. We're glad that your company is benefiting from our solution's centralized access and ease of use. It's great that you are experiencing all of the advantages of a cloud-based solution. If we can be of assistance, please contact us at customer.feedback.com.

Verified User in Food Production

Mid-Market (51-1000 emp.)

11/10/2020

"LOVE DOUWARE"

5/5

What do you like best about DocuWare?

Docuware is accessible from wherever I am, it's extremely fast, and my support team is amazing. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

If the mobile app can be improved to function like the cloud version, it would be even better. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

If you have an AP or AR department, Docuware is a necessity. Especially with a multi-divisional organization. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

No issues, many benefits. Accessibility of my documents, quick searchability, workflows and document routing are all benefits I've experienced since installing it. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review DocuWare. We love hearing from our customers. We're glad that your company is benefiting from our solution's accessible, centralized repository, powerful search and automated workflow. If we can ever be of assistance, please contact us at customer.feedback.com.