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DocuWare Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

DocuWare Integrations

(1)
Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface
With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders
DocuWare Demo - Seamlessly work on tasks remotely
Easily check oustanding tasks with DocuWare iOS / Android app
DocuWare Demo - Quickly approve invoices on the go
Approve invoices from anywhere with DocuWare iOS / Android app
Play DocuWare Video
Play DocuWare Video
Play DocuWare Video
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DocuWare Reviews (246)

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Reviews

DocuWare Reviews (246)

View 1 Video Reviews
4.4
246 reviews

Pros & Cons

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César J. F.
CF
Docuware Consultant (Cloud and On-Premises)
Small-Business (50 or fewer emp.)
"I have more than 10 years working with docuware."
What do you like best about DocuWare?

Forms, Workflows is easy and fast to configurate. Is a tool very very stable. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Price is expensive comparative others tools. There are little focus on the South American market. the user interface with the user when there are a large number of tasks to process needs to be improved. The API documentation needs to be more complete.It could have a module with statistical graphs. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Mid-Market (51-1000 emp.)
"My opinion after months of use"
What do you like best about DocuWare?

What I like most about Docuware is the large number of utilities it has, such as integration with Office365, intelligent automation through trays, folders, scanner, Outlook, and more. Ease of creating trays according to the type of document. It is also possible to integrate with DocuSign to sign documents electronically. A tool with which several administrators can work in real time and is very functional. The document search is also very useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The price is not cheap, so it is recommended to implement it only in companies with a high volume of activity and that can afford it. The other part I don't like is: employees have to agree when writing the names of the companies, CIFs, and other fields. Because if you add documents from the same company but there is a difference in the CIF due to a space or a period, when searching and filtering those documents, you will have two different companies. The other disadvantage is that all documents are stored in the cloud and you have no control over them, other than trusting the servers used by Docuware. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you very much for taking the time to analyze DocuWare. We are pleased to know that your company benefits from the integration of our solution with Office 365 and DocuSign. Also, that your administrative staff is benefiting from its capabilities. The standardization of index data, such as VAT numbers or company names, ensures that your documents are correctly filed in the electronic file cabinet so they are easy to find without performing multiple searches for the same document. Our customers consider that our product is fairly priced in relation to its extensive functionality, flexibility, and scalability. In most cases, they recoup the investment in a few months. In fact, your company has full control over its documents. Your clients' data is strictly separated from the DocuWare system and, of course, also from other clients. If at any time we can assist you, contact us at customer.feedback@DocuWare.com.

Marcelo S.
MS
Diretor
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Although very powerful, it is easy to implement, use and maintain."
What do you like best about DocuWare?

Easy of use, set and integrate. Is complete. You can handle documents, content and processes. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Restrictions with Oracle database and Dell Centera storage. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Marcelo!

Thank you for sharing your positive experience with DocuWare. We're thrilled to hear that you appreciate the ease of implementation, use and maintenance of our platform.

Regarding your concern about the restrictions with Oracle Database and Dell Centera storage, we want to clarify that we made the decision to discontinue support for those systems to optimize our overall product development. Rest assured, we are committed to supporting our existing customers during the transition to our recommended, supported systems. We believe this approach will enable us to deliver an even better product and user experience for all of our customers.

We appreciate your honest feedback and are grateful for your understanding. If you have any questions, please don't hesitate to reach out to customer.feedback@docuware.com.

Best Regards,

The DocuWare Team

LH
Mid-Market (51-1000 emp.)
"DW Review"
What do you like best about DocuWare?

AI and Intelligent Indexing. The Red, Green and Yellow bars. The Triggers-E-mails. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The Portal Ingterface Could be more clorful Review collected by and hosted on G2.com.

JS
Mid-Market (51-1000 emp.)
"Simple and Powerful"
What do you like best about DocuWare?

Simple user interface, most features do not require a client installation. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some features are lacking, such as forms and some options in workflows. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great to hear that you're happy with DocuWare's intuitive user interface and its task management and secure storage capabilities. We love hearing from our customers. If you have suggestions for product enhancements, please reach out to us at customerfeedback.docuware.com.

Verified User in Non-Profit Organization Management
UN
Mid-Market (51-1000 emp.)
"Docuware"
What do you like best about DocuWare?

DocuWare is easy to use and is very secure. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some of the more advance features should come standard. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
CB
Mid-Market (51-1000 emp.)
"Docuware is extremely dynamic - Allowing business to pivot as needed!"
What do you like best about DocuWare?

The fact that Docuware is dynamic allowing for business to pivot on demand. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Easier way to to move table field columns around in workflows. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Thank you for review of DocuWare!

We pride ourselves on our versatility and custom solutions, so we are thrilled to hear about your satisfaction here. We also appreciate your feedback regarding the workflows and have passed on this insight to our Product Development team.

Thank you again for your support.

- The DocuWare Team

Don R.
DR
Automation and Solutions Specialist
Small-Business (50 or fewer emp.)
"Best all-inclusive document management and workflow software out there!"
What do you like best about DocuWare?

It's integration capabilities with MS Office suite of products, DocuSign, and FTP sites Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Would like it to integrate with Notion and/orHubSpot Review collected by and hosted on G2.com.

Verified User in Accounting
CA
Small-Business (50 or fewer emp.)
"We are a Value Added Reseller"
What do you like best about DocuWare?

Ease of cloud deployments. Pricing model for clients in the cloud. The Intelligent Data Capture solutions. Ease of basic configuration. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Worklfow does not have enough built-in actions or rules. It requires too much scripting. Pre-configured cloud solutions are not transferrable to on-premise. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Mid-Market (51-1000 emp.)
"Easy to use"
What do you like best about DocuWare?

System is accessible from anywhere an internet connection is available. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There were some issues with the notifications this past weeks, but it seems to be resolved. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello, and thank you for your 5-star review! We're thrilled to hear that you appreciate how accessible and easy to use DocuWare is, allowing you to conveniently access the system from anywhere with an internet connection.

We apologize for the recent issues with notifications, and we are glad they have been resolved. We continuously strive to improve our platform and respond quickly to any concerns our users may have.

It's great to know that DocuWare has been valuable in processing documents across various departments within your company. Our goal is to help organizations like yours improve efficiency, streamline processes, and enhance collaboration.

Thank you for your support and valuable feedback. If you need any further assistance or have additional suggestions, please don't hesitate to reach out to us.

Cheers,

The DocuWare Team

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Average Discount

9%

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DocuWare Features
Performance and Reliability
Reporting and Auditing
System of Record Integration
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
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