Compare DocuWare and Hyland OnBase 
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Enterprise (52.3% of reviews)
Entry-Level Pricing
Contact Vendor for Pricing
No pricing available
DocuWare
Star Rating
(244)4.4 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Free Trial is available
Learn more about DocuWareHyland OnBase
Star Rating
(325)4.4 out of 5
Market Segments
Enterprise (52.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Hyland OnBaseSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hyland OnBase excels in document organization, with users praising its ability to centralize documents for easy access and accountability. One user highlighted its flexibility, noting that it integrates seamlessly with tools like Outlook and various ERPs.
- Users say DocuWare simplifies document management by consolidating files in one place and automating workflows. Reviewers appreciate its intelligent indexing feature, which allows for quick data entry into preset fields, making document handling more efficient.
- According to verified reviews, Hyland OnBase offers robust workflow automation capabilities, reducing manual steps through easy configuration. Users have noted that it supports secure e-signing without the need for printing or scanning, streamlining processes significantly.
- Reviewers mention that while DocuWare is user-friendly and quick to set up, it sometimes lacks the depth of features found in Hyland OnBase. Users have expressed that DocuWare's dynamic forms and smart filters are beneficial, but they may not meet the needs of more complex workflows.
- G2 reviewers highlight that Hyland OnBase has a higher overall satisfaction score, reflecting its strong performance in areas like capture and repository management. Users appreciate its ability to tie documents to geographic systems, enhancing planning and compliance.
- Users report that while DocuWare has a solid support system, Hyland OnBase's support quality is slightly lower, with some users indicating that they found the latter's support less responsive. However, DocuWare's ease of use and intuitive interface are frequently praised, making it a strong contender for those prioritizing simplicity.
Pricing
Entry-Level Pricing
Hyland OnBase
No pricing availableFree Trial
DocuWare
Free Trial is available
Hyland OnBase
Free Trial is available
Ratings
Meets Requirements
9.0
212
8.8
166
Ease of Use
8.8
214
8.3
288
Ease of Setup
7.8
78
7.6
200
Ease of Admin
8.2
64
8.1
91
Quality of Support
8.9
205
8.3
148
Has the product been a good partner in doing business?
9.0
64
8.9
89
Product Direction (% positive)
9.4
211
8.0
160
Features by Category
File Management
8.0
10
Not enough data
9.0
10
Not enough data
9.3
10
Not enough data
9.7
10
Not enough data
8.8
10
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
9.5
10
Not enough data
9.3
10
Not enough data
7.8
10
Not enough data
9.0
10
Not enough data
Administration
9.3
10
Not enough data
9.2
10
Not enough data
7.0
10
Not enough data
8.2
10
Not enough data
8.3
10
Not enough data
9.3
10
Not enough data
Platform
8.8
12
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.3
12
Not enough data
Customization
Not enough data
9.5
10
Not enough data
9.4
8
HR Content
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.3
10
Logistics
Not enough data
9.2
10
Not enough data
9.4
8
Not enough data
9.2
8
Management
Not enough data
9.0
7
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
7
Not enough data
9.1
9
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Edit
9.1
20
Not enough data
8.4
20
Not enough data
8.4
19
Not enough data
8.2
19
Not enough data
Logistics
9.0
22
Not enough data
8.8
22
Not enough data
8.9
21
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
Setup
8.2
19
Not enough data
8.4
19
Not enough data
7.8
19
Not enough data
8.4
19
Not enough data
Management
8.1
19
Not enough data
8.3
19
Not enough data
8.2
19
Not enough data
Generative AI
7.6
16
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Invoice Management
9.3
95
|
Verified
9.2
13
|
Verified
8.2
12
9.3
12
|
Verified
9.2
95
|
Verified
9.2
15
|
Verified
Invoice Processing
9.0
92
|
Verified
9.4
13
|
Verified
8.8
86
|
Verified
9.2
14
|
Verified
9.1
91
|
Verified
9.4
15
|
Verified
8.6
20
8.7
13
|
Verified
Analytics
9.1
89
|
Verified
8.9
14
|
Verified
Feature Not Available
Feature Not Available
9.2
86
|
Verified
9.0
12
|
Verified
Integration
9.0
91
|
Verified
9.2
13
|
Verified
8.9
87
|
Verified
9.3
12
|
Verified
9.0
89
|
Verified
8.8
15
|
Verified
Risk
Feature Not Available
Feature Not Available
Feature Not Available
9.1
9
Feature Not Available
Feature Not Available
Recovery
Feature Not Available
Feature Not Available
7.9
11
9.2
10
Audit
8.9
11
8.8
7
Feature Not Available
Feature Not Available
9.3
9
9.3
7
9.6
13
8.8
8
Fraud
Feature Not Available
9.2
8
8.9
11
8.8
8
Feature Not Available
Feature Not Available
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operating System
9.0
14
Not enough data
7.1
14
Not enough data
6.7
13
Not enough data
Document Processing
9.4
14
Not enough data
9.0
14
Not enough data
8.5
14
Not enough data
8.7
14
Not enough data
8.7
14
Not enough data
Platform Additional Functionality
8.8
14
Not enough data
8.8
14
Not enough data
7.7
14
Not enough data
Agentic AI - OCR
Not enough data
Not enough data
Customization
9.0
10
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
9.0
10
Not enough data
Additional Functionality
9.0
10
Not enough data
6.3
10
Not enough data
9.3
10
Not enough data
7.3
10
Not enough data
8.7
10
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dashboards
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
7
Not enough data
7.9
7
Process Management
Not enough data
8.6
49
Not enough data
8.4
48
Not enough data
8.6
49
Not enough data
8.1
21
Not enough data
8.8
22
Not enough data
Feature Not Available
Not enough data
9.2
21
Customization
Not enough data
8.7
53
Not enough data
8.2
49
Not enough data
8.5
45
Not enough data
8.5
36
Not enough data
8.5
37
Collaboration
Not enough data
8.4
48
Not enough data
8.7
51
Not enough data
8.6
53
Not enough data
8.9
49
Agentic AI - Business Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Development
Not enough data
9.3
20
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Extraction
Not enough data
Not enough data
Not enough data
Not enough data
Data Validation
Not enough data
Not enough data
Workflow Automation
Not enough data
Not enough data
Not enough data
Not enough data
Document Management
Not enough data
Not enough data
Not enough data
Not enough data
Machine Learning
Not enough data
Not enough data
Natural Language Processing
Not enough data
Not enough data
Semantic Analysis
Not enough data
Not enough data
Data Integration
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.1
146
8.6
90
8.8
140
8.9
74
8.9
140
8.5
69
8.9
139
8.8
68
8.8
138
8.3
73
8.6
137
8.4
67
9.0
129
8.5
71
8.6
132
8.0
62
8.7
125
8.2
58
8.8
147
8.6
92
8.8
141
8.3
74
8.8
123
7.0
41
Workflow
9.0
137
9.1
84
8.9
133
8.7
74
8.7
135
8.6
68
8.8
144
9.0
80
8.8
131
8.7
58
Platform
9.0
127
8.5
42
8.8
147
8.6
86
8.6
136
8.5
73
8.9
138
8.7
75
8.7
128
8.5
64
Agentic AI - Accounting & Finance
Not enough data
Not enough data
User Interface Design
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DocuWare and Hyland OnBase are categorized as Document Management, AP Automation, and Enterprise Content Management (ECM)
Unique Categories
DocuWare is categorized as Intelligent Document Processing (IDP), Engineering Document Management, Workflow Management, Document Scanning, OCR, Online Form Builder, and Cloud Content Collaboration
Hyland OnBase is categorized as HR Service Delivery, Business Process Management, and No-Code Development Platforms
Reviews
Reviewers' Company Size
DocuWare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hyland OnBase
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
8.7%
Information Technology and Services
8.7%
Management Consulting
3.5%
Insurance
3.5%
Construction
3.5%
Other
72.3%
Government Administration
14.0%
Higher Education
13.6%
Financial Services
10.4%
Hospital & Health Care
9.4%
Insurance
9.4%
Other
43.2%
Discussions
What are the primary business benefits of DocuWare?
2 Comments
Official Response from DocuWare
From our many conversations with customers, we’ve identified three strategic benefits common to almost all:
1. Taking big steps in digital...Read more
Is DocuWare secure?
2 Comments
Official Response from DocuWare
Yes. The system provides robust security at the document and information level, including tight control over user and admin rights. At the system level, all...Read more
Does DocuWare integrate with other applications and hardware?
2 Comments
Official Response from DocuWare
Yes. DocuWare offers pre-built integration connectors for SAP, Outlook, SharePoint and others. In addition, our Smart Connect product enables content access...Read more
What is OnBase Document Management?
2 Comments
Official Response from Hyland OnBase
Hello,
Thank you for your question. OnBase, Hyland’s flagship product, is a single enterprise information platform designed to manage your content,...Read more
What is OnBase used for?
1 Comment
Official Response from Hyland OnBase
OnBase empowers your organization to become more agile, efficient and effective. OnBase helps deliverer better customer and employee experiences through...Read more
Is OnBase a database?
1 Comment
Official Response from Hyland OnBase
Hello. Thank you for your question. OnBase is a content services platform application that captures, manages, extracts meaning, and facilitates the flow of...Read more
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