DocuWare Reviews & Product Details

DocuWare: A New Era of Document Management DocuWare is a modern document management and workflow automation platform that centralizes all your business documents in one secure, organized environment — accessible from any device, anywhere. With a completely redesigned web and mobile experience, DocuWare makes it effortless to capture, process, and access the information your teams need, whether at a desk or on the go. What sets DocuWare apart is its built-in AI assistant, DocuWare Aura. Rather than forcing employees to dig through folders, file names, and metadata, Aura lets users ask questions in plain language and get trusted answers — drawn directly from the documents already stored in the platform. Find the right contract in seconds. Compare invoices against purchase orders automatically. Summarize a 40-page agreement into the key points that matter. Every answer links back to its original source document and page, so there's no guessing and no hallucinations — just reliable, verifiable business intelligence. DocuWare's Intelligent Document Processing (IDP) uses AI-powered capture, classification, and data extraction to eliminate the manual effort of sorting, indexing, and routing incoming documents. From invoices and contracts to HR records and compliance files, documents are processed and made actionable — automatically. The platform is purpose-built for organizations that handle large volumes of documents and need secure, compliant access to sensitive business information. Key capabilities include: AI-powered search and analysis — Ask questions in natural language across your entire document repository. Aura understands business context, not just keywords, and supports 120+ languages. Automated workflows — Design and deploy customizable processes tailored to your operations, reducing errors and accelerating approvals, reviews, and handoffs. Permission-based security — Aura and every feature within DocuWare respect your existing access controls. Users only see what they're authorized to see — security is built in, not bolted on. Enterprise-ready APIs — Extend DocuWare intelligence into Microsoft Copilot, SAP, ServiceNow, or custom applications. Bring document answers wherever work happens. Flexible deployment — Choose cloud-based or on-premises deployment to match your infrastructure and compliance requirements. DocuWare serves organizations across manufacturing, finance, education, government, construction, insurance, and more — from small businesses to large enterprises. With over 20,000 customers, 930,000+ users across 100+ countries, and a global network of 800+ partners, DocuWare is a proven, trusted platform for organizations ready to modernize how they manage documents and unlock the knowledge hidden inside them. DocuWare doesn't just store your documents — it makes them work for you. Welcome to a new era of document management.

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Used by Cognizant and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(2)

Verified by DocuWare

G2 reviews are authentic and verified.

Here's how.

Kortnee Z.

Administrative Manager

Small-Business (50 or fewer emp.)

2/12/2021

"Docuware is very effective and easy to use."

5/5

What do you like best about DocuWare?

Scanning is a breeze and finding files afterwards is made simple. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I am quite new to Docuware so did take a little getting used to. Docuware software is easy to use. Only dislike is the way things are set up, can make searching for documents a bit hard. I think this could be corrected internally with the people using the program and our tech team, if we change some of our settings. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Am new to docuware. Used to other programs that big corporations use for storing documents internally, or even just use of paper copies rather than scanning software. Docuware makes scanning, storing, and searching quick and easy. I think anyone, regardless of previous experience would be able to use this software without any issues. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

All documents are in one place, no hunting through file folders to find what I'm looking for. Made this years audit so easy. Just a quick search, download and email to the appropriate person. Everything was right there! Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad you're finding that the solution is user-friendly and that it's easy to scan, store and search documents. It's also great to hear that using DocuWare made your company's audit process more efficient. If your team needs help in adjusting your search parameters or reconfiguring workflows, please reach out to your DocuWare Partner or contact us directly at customer.feedback@DocuWare.com.

Sheila Nutter M.

Process Safety Management Administrative Assistant

Enterprise (> 1000 emp.)

11/10/2020

"Customizable, web friendly retention!"

5/5

What do you like best about DocuWare?

I love that it is web-based, so I can now store things either from work, or when working remotely at home. File cabinet store fields can easily be changed, and you can create as many fields as is humanly necessary to be able to search on. File cabinets are also created really easily - you don't have to be an IT person to understand how to create, edit or work within DocuWare. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The only thing I dislike is that there need to be more options are far as exporting documents out of Docuware. I would love to be able to export out with all details used to store the document. Some of the search options need to be tweaked a little in order to be able to search for exactly what you are wanting. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

The possibilities are really endless when it comes to being able to store, organize and search within this application. There are many store options when using the desktop software. There are many more options when it comes to viewing and downloading information from DocuWare. Because it is web-based, items can be retrieved from anywhere that you can connect to your network, and they can be downloaded in several different formats. Not to mention, since it is web-based, there are no issues with overfilling your storage space. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It has become a place for me to store all of my valuable work documents and has come in very handy in audit times. And, I can customize as many store fields as I want to, to be able to sort my documents the way I need for different purposes. It is easy to understand and easy to use, especially when you are put on the spot to find something fast. As long as you have stored items correctly, it is one of the best audit tools I have. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad that you are benefiting from the solution's flexibility which makes working from home just as efficient as being at the office. StapleWare modules for DocuWare have functionality that enables the type of exporting that you mention. Please get in touch with your DocuWare Partner or contact us directly at customer.feedback@docuware.com for more details.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

9/9/2021

"Docuware Review"

4/5

What do you like best about DocuWare?

Docuware is useful for our Finance, IT, quality and compliance, and administration departments. Policy and Procedure maintenance is automated. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The application works well. The character recognition feature needs some work for handwritten forms. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're delighted to hear that our solution is working well across several departments in your company. We're also pleased that DocuWare has enabled your staff to review and update policies and procedures more effiently. Your DocuWare Partner should be able to help you to improve the optical character recognition of handwritten text. You can also reach out to us directly at customer.feedback@docuware.com.

Verified User in Health, Wellness and Fitness

Enterprise (> 1000 emp.)

2/4/2021

"DocuWare review"

5/5

What do you like best about DocuWare?

Endurance - the application never went down, while I am using it for more than three years Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

With my background as an application developer, I wish to have more form elements like list dropdown control, a list with multiple selections. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Dynamic index control; Creating a new document that will reflect (document will have a new values in it) new indexes values Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Our HR use this application in the process of hiring new employees. The HR department in Home Health Care Services requires a lot of paper works and verifications before allowing the aides to work. Before aide have to fill up one application, then another application, then a few questionnaires. A lot of information is identical. With DW, HR spends 15 minutes filling up all forms necessary. With DW workflow, I know an applicant's status and never miss or lost a single paper. Hiring with DW cut the processing time by 60%. And I am not exaggerating Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review. We're so glad that DocuWare has improved your organization's hiring process and eliminated paperwork and time that used to be spent filling out the same information on multiple forms. It's great to hear that your company has reduced application processing time by 60%.

Akash D.

Assistant Manager Manufacturing

Consumer Goods

Enterprise (> 1000 emp.)

6/29/2021

"Documents management and workflow automation at breeze with DocuWare."

4.5/5

What do you like best about DocuWare?

It's simple to store documents on cloud with DocuWare more securely. It's simple to access and collaborate with documents seamlessly. It's easy to share documents with this tool. Makes documents search more quick. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Documents of large size can consume more time when uploading. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Managing organizations contents is much effective with DocuWare hence I do recommend it use. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It's easy to eliminate manual and repetitive workflows. It's simple to organize and manage documents with this tool. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're so pleased that our solution enabled your company to eliminate manual processes and replace them with efficient automated workflows. It's also great to hear that your organization is benefiting from DocuWare's powerful search capabilities and features that improve collaboration and increase productivity.

There are several methods for ingesting documents into DocuWare. Some are more conducive to importing large files than others. If you need help modifying your settings to increase upload speed, please reach out to your DocuWare Partner or contact us directly at customer.feedback @docuware.com

Roniqua S.

Administrative Assistant

Small-Business (50 or fewer emp.)

6/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Cloud Solution"

5/5

What do you like best about DocuWare?

I love that Docuware offers on-premises and cloud solutions. This meaning I can access it anywhere, anytime. If something at the office needs approval, I can quickly sign on and get it done without waiting till I return. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is nothing to dislike; the interface is easy to adapt. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. It's always wonderful to hear from a happy customer. We're very pleased that our solution helped your company become paperless. It's also great that you're benefiting from DocuWare's anytime, anywhere access to information and automated workflow. If we can ever be of help, please reach out to us at customer.feedback@docuware.com

Michelle C.

Small-Business (50 or fewer emp.)

11/10/2020

"Makes my life easier"

4.5/5

What do you like best about DocuWare?

DocuWare gives me quick access to look up a student's record. I can answer either a graduation verification or an alumni question on graduation date or whether or not I have an immunization in SECONDS. This product makes me work smarter not harder. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

My cons are very user-based. I don't like the scrolling capability in the search results and wish I could more easily see the documents in a file (like blow up the thumbnails). Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for your review. We're glad that DocuWare simplifies the process of looking up student records so that you can verify graduation and answer other questions for students and alumni more quickly. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Kori H.

Mid-Market (51-1000 emp.)

9/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Not just a document storing software"

5/5

What do you like best about DocuWare?

We use DocuWare as a simple workflow management system as well as a paperless system. My favorite part is being able to search via full text. This allows documents to be found in the event a search field was typed incorrectly. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Sometimes the system will lock up if a user works a little too fast for it. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Request tutorials rather than having someone come on site to train. The tutorials are more helpful and anyone can really set this up on their own, especially if they are familiar with technology. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

As a business, we have a lot of calls from customers disputing certain charges. With DocuWare, other departments are able to answer certain questions by being able to look up documentation and backup within DocuWare, rather than having to transfer a customer over to another employee. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad your organization is benefiting from DocuWare's ease of use and powerful search capabilities. It's also great to hear that quick access to documentation is improving the efficiency of customer service at your company. It's not typical for the solution to be affected if a user works quickly. Please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We would be glad to help you resolve the issue.

Julian G.

Small-Business (50 or fewer emp.)

10/11/2020

"Safe file storage and delivery."

4.5/5

What do you like best about DocuWare?

You knew in being able to save information, files or data. However, it offered us a secondary function allowing us to send files from emails but not any email system is possible with encryption, this means that it prevents any email from being tracked and allowing it to reach the client safely, which for us is perfect because the sending of invoices is safe so that the client is calm about their data. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I think the features that it has offered us are very good, much more complete because it also offers us to send emails and save files, that is, it is very detailed, in my opinion, its use and detailed is pleasant. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Initially I recommend it because it has worked and we have seen great changes in our company with this functionality and the data maintains security and stability, I love the system and I recommend it to protect both files and emails. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The system has offered much more than what our objectives were being needed and has provided a solution such as saving in the cloud and sending emails and, more importantly, sending invoices, which for us is essential since for our clients they are much safer and its data is that it maintains a stable security, I am happy because it has allowed stable characteristics. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're so pleased that our solution enables you to archive files and send emails safely and improve email security for your company and your clients. It's great to hear that your company is also benefiting from DocuWare's ease of use. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Jinesh T.

Enterprise Resources Planning Specialist

Mid-Market (51-1000 emp.)

12/13/2020

"I have indirectly worked with Docuware Implementation team at our group company"

4/5

What do you like best about DocuWare?

The system can be implemented fast. Being user, it's a user-friendly and easy to use system. I always suggest this system if you can spend some more money and to have a better document management system. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I am not very happy with their licensing and pricing. They should come up with different licensing methods for different company sizes. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Docuware is a good solution but you should always validate with your requirement and check in the market if there are any other solutions available or not. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Initially we had to send documents physically from one division to another as our group heads sit in different locations. This was cut down after implementation of Docuware. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad to hear that your company is benefiting from our solution's ease of use and its ability to improve collaboration by automating document workflow. Our customers find that our product is fairly priced in relation to its comprehensive functionality, flexibility, and scalability. In most cases they see a return on investment within a few months. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.