DocuWare Reviews & Product Details

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

Product Website

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(1)

Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface

With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders

DocuWare Demo - Seamlessly work on tasks remotely

Easily check oustanding tasks with DocuWare iOS / Android app

DocuWare Demo - Quickly approve invoices on the go

Approve invoices from anywhere with DocuWare iOS / Android app

Official Downloads

(5)

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Become A Paperless Company In Less Than 90 Days

Document Archiving - Security and Safety Standards

The essential guide to electronic signature

G2 reviews are authentic and verified.

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Roniqua S.

Administrative Assistant

Small-Business (50 or fewer emp.)

6/17/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best Cloud Solution"

5/5

What do you like best about DocuWare?

I love that Docuware offers on-premises and cloud solutions. This meaning I can access it anywhere, anytime. If something at the office needs approval, I can quickly sign on and get it done without waiting till I return. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is nothing to dislike; the interface is easy to adapt. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. It's always wonderful to hear from a happy customer. We're very pleased that our solution helped your company become paperless. It's also great that you're benefiting from DocuWare's anytime, anywhere access to information and automated workflow. If we can ever be of help, please reach out to us at customer.feedback@docuware.com

Michelle C.

Small-Business (50 or fewer emp.)

11/10/2020

"Makes my life easier"

4.5/5

What do you like best about DocuWare?

DocuWare gives me quick access to look up a student's record. I can answer either a graduation verification or an alumni question on graduation date or whether or not I have an immunization in SECONDS. This product makes me work smarter not harder. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

My cons are very user-based. I don't like the scrolling capability in the search results and wish I could more easily see the doucments in a file (like blow up the thumbnails). Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for your review. We're glad that DocuWare simplifies the process of looking up student records so that you can verify graduation and answer other questions for students and alumni more quickly. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Kori H.

Mid-Market (51-1000 emp.)

9/8/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Not just a document storing sofware"

5/5

What do you like best about DocuWare?

We use docuware as a simple workflow management system as well as a paperless system. My favorite part is being able to search via full text. This allows documents to be found in the event a search field was typed incorrectly. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Sometimes the system will lock up if a user works a little too fast for it. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Request tutorials rather that having someone come on site to train. the tutorials are more helpful and anyone can really set this up on their own especially if they are are familiar with technology. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

As a business, we have a lot of calls from customers disputing certain charges. With docuware, other departments are able to answer certain questions by being able to look up documentation and backup within docuware, rather than having to transfer a customer over to another employee. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad your organization is benefiting from DocuWare's ease of use and powerful search capabilities. It's also great to hear that quick access to documentation is improving the efficiency of customer service at your company. It's not typical for the solution to be affected if a user works quickly. Please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We would be glad to help you resolve the issue.

Julian G.

Small-Business (50 or fewer emp.)

10/11/2020

"Safe file storage and delivery."

4.5/5

What do you like best about DocuWare?

You knew in being able to save information, files or data. However, it offered us a secondary function allowing us to send files from emails but not any email system is possible with encryption, this means that it prevents any email from being tracked and allowing it to reach the client safely, which for us is perfect because the sending of invoices is safe so that the client is calm about their data. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I think the features that it has offered us are very good, much more complete because it also offers us to send emails and save files, that is, it is very detailed, in my opinion, its use and detailed is pleasant. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Initially I recommend it because it has worked and we have seen great changes in our company with this functionality and the data maintains security and stability, I love the system and I recommend it to protect both files and emails. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The system has offered much more than what our objectives were being needed and has provided a solution such as saving in the cloud and sending emails and, more importantly, sending invoices, which for us is essential since for our clients they are much safer and its data is that it maintains a stable security, I am happy because it has allowed stable characteristics. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're so pleased that our solution enables you to archive files and send emails safely and improve email security for your company and your clients. It's great to hear that your company is also benefiting from DocuWare's ease of use. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Jinesh T.

Enterprise Resources Planning Specialist

Mid-Market (51-1000 emp.)

12/13/2020

"I have indirectly worked with Docuware Implementation team at our group company"

4/5

What do you like best about DocuWare?

The system can be implemented fast. Being user, its a user friendly and easy to use system. I always suggest this system if you can spend some more money and to have a better document management system. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I am not very happy with their licensing and pricing. They should come up with different licensing mathord for different company size. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Docuware is a good solution but you should always validate with your requirement and check in the market is there any other solutions available or not. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Initially we had to send document physically from one division to another as our group heads sit in different locations. This was cut down after implementation of Docuware Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're glad to hear that your company is benefiting from our solution's ease of use and its ability to improve collaboration by automating document workflow. Our customers find that our product is fairly priced in relation to its comprehensive functionality, flexibility, and scalability. In most cases they see a return on investment within a few months. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Monica M.

Small-Business (50 or fewer emp.)

9/28/2020

"DocuWare cloud and mail !!"

4/5

What do you like best about DocuWare?

A software with several features that allow us not only to save information in the clouds but also to use it to send emai.This is one of the main features it offers and I find it extremely professional because it keeps everything safe, preventing third parties from stealing information for me. It is extremely important to maintain security, it is incredible I love how it works, the ease of sending emails and uploading them is handled. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It definitely works in a correct way, I do not think it has a negative point against it, however I think they can improve its interface something more futuristic or newer, it feels very old although it does not affect the use or the program, it can improve to give the user a new interface . Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

I recommend because we have seen very different results from other types of software that handle the same characteristics. The negative point is the interface does not interfere with its operation but it would be perfect to improve it, even so it works I recommend it. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It seems to me that the main function of DocuWare is to solve problems of saving information immediately, offering a system in the cloud to keep files and data safe and also an email system to keep sending and receiving emails more secure, however DocuWare is differently we can use our corporate or personal email with this system so we can keep the mail from junk files clean. they generally work very well to review and send invoices is a good tool. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're so glad that working with our solution has improved data security at your company and made email management quicker and easier. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/4/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very Nice ECM Platform"

5/5

What do you like best about DocuWare?

Really nice web client, with a ton of functionality packed into it while still managing for end user experiences that people find to be pleasing and generally with a surprisingly quick learning curve. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Table fields are a great addition to DocuWare, but interactions with them could be more widespread. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear about your positive experience with our solution. We're delighted that your company is pleased with DocuWare's user-friendliness, how quickly new users can get up to speed, and its flexible automated workflow. If we can ever be of assistance, please contact us at customer.feedback@docuware.

Kia P.

Senior Software Engineer

Enterprise (> 1000 emp.)

7/8/2020

"Cloud and mail in one perfect tool."

4.5/5

What do you like best about DocuWare?

I like the system because it allows me to keep all my information protected in the cloud in a cloud that is totally different from the normal processes that some programs like Azure or dropbox have implemented among others, because this is a totally different system where we can send emails or receiving emails and all this process encrypted to avoid the loss of information or theft and in turn saving information in the cloud is an extra tool which is essential for us when sending emails to use this information without having to upload it again, which saves us time. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The system has been very necessary to improve the capabilities of sending an email taking the information much closer if the need to upload files or documents each time an email is sent, when the email is being sent it is much easier to have it at hand. hand, however there are points in which it must improve as the servers and on all the mail interface it is very obsolete and it is not pleasant like other mail services. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Obviously I recommend the service because until now it has given favorable results and optimal solutions to be able to provide secure emails and that they reach the destination in a correct way without loss of information, however the point that must be updated or improved to make a service much more optimal is its interface. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We use emails to send information like any company and we use a cloud service to keep the information safeguarded, however we decided to look for software that would allow me to keep both tools in one and Docuawre was the much faster and easier solution everyone in range Hand in hand no, it is extremely great practical and useful for us to have this system is much easier than using different software, it is much more useful. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review. We're glad to hear that DocuWare Cloud is simplifying the process of sending emails securely while providing an easily searchable archive. DocuWare is continually enhanced to add new features, improve performance, and keep up with changing hardware and operating platform requirements. If you have additional feedback about how we can improve our email management solution, please contact us at customer.feedback@docuware.com

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

2/4/2021

"Docuware Imaging Systems"

4.5/5

What do you like best about DocuWare?

We have been using Docuware for over 10 years and have liked the stability of the system with each new version. There have been very few issues with each upgrade. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There search functions weren't the most intuitive when we started but they have improved greatly. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We especially appreciate hearing from a long-time customer. It is gratifying to learn that your company is more efficient because of our solution's centralized, digital access to documents and powerful search capabilities. Each new DocuWare version presents an opportunity to improve existing features and add new ones. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Pam B.

Mid-Market (51-1000 emp.)

9/6/2020

"Docuware saved, complete system of sending and saving."

4/5

What do you like best about DocuWare?

This provides office automation to create an intelligent digital workflow. By using this platform, your work team increases its performance as well as its productivity, you will also have greater control of documents. It is easy to use and flexible. You will be able to import documents in a fast and efficient way. The work team saves a lot of time, also providing the opportunity to eliminate the use of paper in our offices and allows them to work from anywhere. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is nothing we do not like about Docuware, the results obtained have been gratifying and our experience in the company significant. We reached goals that we set ourselves a few days after we implemented it and really compared to other platforms this really works, improving the cloud servers would be a point to give users optimization. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

It is ideal for companies that need to store documents, they will totally forget about physical paper. This software has a good interface that provides good management and navigation, it is also flexible, it saves time for your entire work team thanks to the tools and functions. Totally recommended. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We use Docuware as it provides us first of all to stop working with paper, and thus our work team performs a more flexible work and without the paperwork for the storage of documents of all the updated records of our clients. We have a better response and control of the information since this platform provides us with a flow to document each part of the process from when the order is entered until the payment is confirmed. It is safe, reliable, it adapted quickly to our information system and it is very flexible. We are very happy with the time savings it offers us and so we focus on other areas. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for your review. We're glad that DocuWare Cloud has improved collaboration and increased productivity for you and your company. It's great to hear that you reached your goals quickly by using our solution. We are very proud of DocuWare Cloud's performance and 24/7 monitoring and system support. If you have additional input on how we can improve your experience with our software, please reach out to us at customer.feedback@docuware.com.