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DocuWare Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

DocuWare Integrations

(1)
Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface
With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders
DocuWare Demo - Seamlessly work on tasks remotely
Easily check oustanding tasks with DocuWare iOS / Android app
DocuWare Demo - Quickly approve invoices on the go
Approve invoices from anywhere with DocuWare iOS / Android app
Play DocuWare Video
Play DocuWare Video
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DocuWare Reviews (245)

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Reviews

DocuWare Reviews (245)

View 1 Video Reviews
4.4
246 reviews

Pros & Cons

Generated from real user reviews
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Billy B.
BB
Junior Software Engineer
Small-Business (50 or fewer emp.)
"Save and mail system."
What do you like best about DocuWare?

This system that we use is to keep all the information protected in a site very similar to the cloud because it has the same protection mechanism but with other additional tools since we can also send information and emails with any data that we keep stored in the base, it is a system that for us has been very brilliant in the sense that we can keep all the information protected and also at hand to be able to send an email safely. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is clear that this system of Docuware and sending emails is very different from any regular mail, whether it is Gmail or Outlook, because this is a little more obsolete, its tools are old but they do their job, we can be used to their system much more updated and therefore may be a negative point for the software since we get used to it again but to something old. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

We appreciate you taking the time to review DocuWare Cloud. We're happy to hear that your organization is benefiting from our solution's advanced security, ease of retrieval and its ability to efficiently capture and share data and emails. DocuWare Version 7.3 includes email enhancements. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. If we can be of assistance please reach out to us directly at customer.feedback@docuware.com

AM
Software Engineer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"good Software"
What do you like best about DocuWare?

Interface and modules like autoindex,... Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

dwx files, sometimes its important connect to database and this in Dw cloud is not possible Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. We're glad to hear that your company is benefiting from our user-friendly interface and the ease of working with Autoindex which is powered by machine learning. If we can ever be of help, please reach out to us at customer.feedback @docuware.com

Harry D.
HD
Automation Test Analyst
Small-Business (50 or fewer emp.)
"Send additional secure email data protection."
What do you like best about DocuWare?

Saving Documents in the cloud is a process that can be very simple, however they are unique characteristics, Docuware allows us to save the information and be used to send by email when we need it. It is a system for saving documents, images or files that I They allow you to use it whenever you need and it will be at hand so we can send secure and encrypted emails I think it is great to keep loved tools in a single system. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Simply some of its usual problems may be the lack of complexity in the creation of emails because we come from emails such as Hotmail or Gmail it can be totally different from the use of Docuware, however it is a much older system but it has functionalities of these emails as the creation of a text, the introduction of images, it is only to adapt to the system. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare Cloud. We're glad that your organization is benefiting from our solution's ability to store documents, images and other file formats efficiently. And that you are happy with the reliability, advanced security and disaster recovery features that are available with cloud-based software. If we can be of assistance, please contact us at customer.feedback@docuware.com.

MS
Small-Business (50 or fewer emp.)
"Docuware documentation and organization!!"
What do you like best about DocuWare?

This platform allows you to automate and establish continuous performance in addition to an intelligent digital workflow. Using it is very easy, its interface is organized and allows you to digitize documents with the services it provides in the cloud. The basic functions of document management for an administration is incredible. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The experience we have with Docuware is very good, the only detail it has is that we have many employees outside of an office, they travel a lot for commercial reasons and they are the main beneficiaries of a mobile application, unfortunately this does not happen at the moment they should improve this, and offer the user a more complete experience in all areas, but nevertheless we are happy with the results obtained. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for your feedback. We're glad that DocuWare Cloud has enabled your organization to streamline and digitize workflow and improve efficiency. If you would like to get input on how to use the capabilities of DocuWare Mobile apps more fully, please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com.

Yulia F.
YF
Corporate and Internal Communication
Enterprise (> 1000 emp.)
"Provided better workflow in my organisation."
What do you like best about DocuWare?

It's not hard to use as well as makes my job a lot easier! I can make a workflow as well as then launching it. When you find out the way to develop a workflow, it is going to be fairly easy. Then the end user could just save the files of theirs in DocuWare, along with these will be delivered exactly where they ought to be. Additionally, many instruction materials, DocuWare training programs and online certification programs are actually out there for everyone. From moment to time however, there are actually user workshops in the region of ours which means you are able to send out users to learn much more. As a result, you will find a number of barriers to learning and growing the use of the program of ours. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Sometimes the process does not work as it has to. But if this does, we start using our technical guidance to locate an answer, typically within twenty four time, and then we work once again. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We're delighted that your organization is benefiting from our solution's workflow capabilities. It's also great to hear that you've had a good experience with our software support team and found our training materials to be valuable. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

JM
Small-Business (50 or fewer emp.)
"Bring our Office into the 21st Century!!!"
What do you like best about DocuWare?

Always being able to get assistance whenever needed... The ease of conversation with the sales and support departments. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Not having a Manual to help create new workflows without having to search the internet or contact support. Training materials not available when I signed up... Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you so much for taking the time to review DocuWare. We're happy that our solution is simplifying audit preparation for your company. We're also glad you've had positive experiences working with the DocuWare sales and software support teams. In addition, to online help files built into DocuWare, we recently revamped the DocuWare Knowledge Center. You'll find helpful guides that answer frequently asked questions there. There is also a link to our weekly Product Blog which offers tips and tricks and updates on new versions. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.

Sona P.
SP
Program Project Manager
Enterprise (> 1000 emp.)
"DocuWare"
What do you like best about DocuWare?

I actually love the way this system tracks all files, newspaper. All documents may be downloaded and structured for later use to locate them. All scanned documents are able to be marked with various info so you are able to find them when you do not understand what you're searching for. For safety reasons, different people might have various lock systems or maybe administrative controls put in between them. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There is absolutely nothing wrong with this particular program. Review collected by and hosted on G2.com.

Alvaro Trivino R.
AR
Business Analyst of Client Profitability
Enterprise (> 1000 emp.)
"Great way to distribute your files among the enterprise."
What do you like best about DocuWare?

I like I do not always distribute the files of mine. I can conserve a printout of the file in case I wish to, but I do not need to with Docuware. The power to save PDF files is quite effective since we cannot always create on an actual file. The download feature is actually great in case you simply want to display a specific number of files and never have to check out each one. Docuware has a great deal of details and it appears you are able to tailor the information on your business wants. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Docuware can often be very buggy. We produce a route for this procedure, but it never appears to work the very first time. It might be a user mistake, however I am not sure. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. It's great to hear you are taking advantage of the solution's ability to organize files in a secure repository and easily retrieve them using its powerful search capability. We're glad that DocuWare is enabling your organization to realize the benefits of the paperless office. Your experience with workflow is not typical. For assistance in fine-tuning your workflow processes please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com.

KW
Mid-Market (51-1000 emp.)
"Docuware Does Digital Storage!"
What do you like best about DocuWare?

I love that I don't always have papers flying everywhere. I can keep hard copies of files if I choose but with Docuware, I don't need to do that anymore. Having the ability to notate the PDF files is super helpful since we can't always write on the physical document itself. The download function is great when you need to sift through a lot of papers easily without clicking through everything. There is so much detail in Docuware and it seems you can edit very granularly to cater to the business's needs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Docuware can sometimes be very glitchy. We'll create a path for a process and it never seems to work on the first try. Or maybe it will work but somehow it will "break" and the documents don't get to the right people in a timely fashion. This could potentially be user error but I'm not sure. It would be super helpful if there were more beginner tutorials or classes available on how to get started with Docuware. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare. We're happy to hear that your company is experiencing improved productivity as a result of office automation and workflow. There are beginner tutorials built into DocuWare. You can click on the drop-down menu under your name in the DocuWare user interface to access them. DocuWare also offers beginner and advanced user training. Get more information about the 2021 schedule by emailing gary.sarlous@docuware.com. In response to your configuration issues, contact your DocuWare Partner or reach out to us directly at customer.feedback@docuware.com.

Alejandro D.
AD
Executive Creative Director
Enterprise (> 1000 emp.)
"Keep your documents safely and share them."
What do you like best about DocuWare?

DocuWare, in the opinion of mine, is actually a really complete and service that is fast since it enables me to keep documents safely and make use of them when I want. The security of our files is very critical we've no problems with tracking or perhaps losing info to others. We have been making use of this service for much more than one year and we are pleased to see it really works in a different way: the security as well as support system is much more secure compared to our cloud system. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It goes against from some other storage methods in it gets to a level where it may be utilized for its own labor. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

Thank you for taking the time to review DocuWare Cloud. We're so glad that your organization is benefiting from the solution's advanced and comprehensive security as well as its ease of use. It great to hear that working with a cloud-based system is seamless and easy to access. If we can ever be of assistance, please contact us at customer.feedback@docuware.com

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

23 months

Average Discount

9%

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DocuWare Features
Performance and Reliability
Reporting and Auditing
System of Record Integration
File Type Support
Metadata
OCR Scanning
Process Automation
Conditions
Activities
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