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DocuWare Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of DocuWare, finding it simplifies document management and improves daily efficiency. (27 mentions)
Users appreciate the secure and user-friendly document management of DocuWare, making information access effortless and organized. (15 mentions)
Users benefit from efficient data management with DocuWare, enjoying quick document retrieval and seamless integration capabilities. (14 mentions)
Users value the seamless integrations of DocuWare, enhancing communication and efficiency across various business applications. (13 mentions)
Users value DocuWare for its powerful automation, enhancing efficiency in document management and workflows across the organization. (12 mentions)
Users appreciate the easy access to documents and workflows in DocuWare, enhancing efficiency and collaboration. (12 mentions)
Users value the easy integrations of DocuWare, enhancing operational efficiency and streamlining workflows seamlessly. (12 mentions)
Users value the workflow automation in DocuWare, streamlining complex processes and enhancing overall operational efficiency. (10 mentions)
Users find the learning curve challenging, especially for those unfamiliar with document management systems, but improvements are ongoing. (8 mentions)
Users find DocuWare to be expensive, citing high fees that could hinder its accessibility and flexibility. (6 mentions)
Users find the missing features like dashboards and reporting tools limit their ability to gain insights and analytics. (6 mentions)
Users find the complexity of customization in DocuWare challenging, requiring extensive scripting and understanding. (5 mentions)
Users find DocuWare pricey and feel high fees detract from the overall value and flexibility of the service. (5 mentions)
Users find the limited customization options in DocuWare frustrating and complicated, making the experience less user-friendly. (5 mentions)

Top Pros or Advantages of DocuWare

1. Ease of Use
Users appreciate the ease of use of DocuWare, finding it simplifies document management and improves daily efficiency.
See 27 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative and robust document management platform"

What do you like about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search functi

Dayna P.
DP

Dayna P.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly"

What do you like about DocuWare?

A lot of software available now. It generate no real sense of satisfaction all AI generated, but with DocuWare it's authentic, very simple to use and

2. Document Management
Users appreciate the secure and user-friendly document management of DocuWare, making information access effortless and organized.
See 15 mentions

See Related User Reviews

jose m.
JM

jose m.

Small-Business (50 or fewer emp.)

4.0/5

"The user experience is where it's at."

What do you like about DocuWare?

I always felt safe and secure including a feeling of pride that I had access to all of my documents at any given time.

Aishwarya P.
AP

Aishwarya P.

Small-Business (50 or fewer emp.)

4.5/5

"Digitizing paperwork in a eash manner"

What do you like about DocuWare?

No meed to save paperwork anyone can manage folders digitally without any long process. Very userfriendly.

3. Data Management
Users benefit from efficient data management with DocuWare, enjoying quick document retrieval and seamless integration capabilities.
See 14 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative and robust document management platform"

What do you like about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search functi

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you like about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API

4. Integrations
Users value the seamless integrations of DocuWare, enhancing communication and efficiency across various business applications.
See 13 mentions

See Related User Reviews

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you like about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative and robust document management platform"

What do you like about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search functi

5. Automation
Users value DocuWare for its powerful automation, enhancing efficiency in document management and workflows across the organization.
See 12 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative and robust document management platform"

What do you like about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search functi

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you like about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API

6. Easy Access
Users appreciate the easy access to documents and workflows in DocuWare, enhancing efficiency and collaboration.
See 12 mentions

See Related User Reviews

jose m.
JM

jose m.

Small-Business (50 or fewer emp.)

4.0/5

"The user experience is where it's at."

What do you like about DocuWare?

I always felt safe and secure including a feeling of pride that I had access to all of my documents at any given time.

CW

Craig W.

Mid-Market (51-1000 emp.)

5.0/5

"DocuWare Ever the Same and Ever Evolving"

What do you like about DocuWare?

DocuWare has always been the most outanding system to store and manage files and information. I call it, 'The Perfect Library" where nothing is lost

7. Easy Integrations
Users value the easy integrations of DocuWare, enhancing operational efficiency and streamlining workflows seamlessly.
See 12 mentions

See Related User Reviews

Verified User
C

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Innovative and robust document management platform"

What do you like about DocuWare?

We like DocuWare's ability to efficiently store (paper or electronic) documents, streamline processes and reduce paper. The intelligent search functi

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you like about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API

8. Workflow Management
Users value the workflow automation in DocuWare, streamlining complex processes and enhancing overall operational efficiency.
See 10 mentions

See Related User Reviews

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you like about DocuWare?

Document Management, workflows, and integrations. It does all of these things very well, and it has a completely open API

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Lead Generation"

What do you like about DocuWare?

user-friendly interface, seamless integration with other business applications, robust workflow automation capabilities, strong security features, and

Top Cons or Disadvantages of DocuWare

1. Learning Curve
Users find the learning curve challenging, especially for those unfamiliar with document management systems, but improvements are ongoing.
See 8 mentions

See Related User Reviews

Vanshika J.
VJ

Vanshika J.

Enterprise (> 1000 emp.)

4.0/5

"Modern and Intuitive"

What do you dislike about DocuWare?

People unfamiliar with document management systems could have difficulties initially, and it could be a challenging learning curve.

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you dislike about DocuWare?

Some of the methods you need to use to transform the data in the workflows can be cumbersome, but they are constantly improving it and making it bette

2. Expensive
Users find DocuWare to be expensive, citing high fees that could hinder its accessibility and flexibility.
See 6 mentions

See Related User Reviews

Amit Kr. M.
AM

Amit Kr. M.

Small-Business (50 or fewer emp.)

4.0/5

"Honest Review on DocuWare"

What do you dislike about DocuWare?

I dislike the high fees and sometimes there is an issue with OCR services.

Christopher T.
CT

Christopher T.

Mid-Market (51-1000 emp.)

4.0/5

"Docuware is an easy to use document management tool."

What do you dislike about DocuWare?

If anything I would say the cost. But other then that, there is nothing I really dislike.

3. Missing Features
Users find the missing features like dashboards and reporting tools limit their ability to gain insights and analytics.
See 6 mentions

See Related User Reviews

EO

Enrique O.

Mid-Market (51-1000 emp.)

5.0/5

"My Genuine Review of DocuWare"

What do you dislike about DocuWare?

One drawback is DocuWare's absence of dashboards and reporting tools, limiting real-time insights and analytics.

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Easy to use, secure, and quick"

What do you dislike about DocuWare?

Bad OCR. Less efficient integration with other systems.

4. Complexity
Users find the complexity of customization in DocuWare challenging, requiring extensive scripting and understanding.
See 5 mentions

See Related User Reviews

JE

James E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Document Management Platform"

What do you dislike about DocuWare?

Some of the methods you need to use to transform the data in the workflows can be cumbersome, but they are constantly improving it and making it bette

Kuntal B.
KB

Kuntal B.

Small-Business (50 or fewer emp.)

4.5/5

"A leading document management platform designed for business of all suze"

What do you dislike about DocuWare?

Complex customization process for users to understand

5. Cost Issues
Users find DocuWare pricey and feel high fees detract from the overall value and flexibility of the service.
See 5 mentions

See Related User Reviews

Amit Kr. M.
AM

Amit Kr. M.

Small-Business (50 or fewer emp.)

4.0/5

"Honest Review on DocuWare"

What do you dislike about DocuWare?

I dislike the high fees and sometimes there is an issue with OCR services.

Christopher T.
CT

Christopher T.

Mid-Market (51-1000 emp.)

4.0/5

"Docuware is an easy to use document management tool."

What do you dislike about DocuWare?

If anything I would say the cost. But other then that, there is nothing I really dislike.

6. Limited Customization
Users find the limited customization options in DocuWare frustrating and complicated, making the experience less user-friendly.
See 5 mentions

See Related User Reviews

DP

Divya P.

Enterprise (> 1000 emp.)

4.5/5

"It's simple and easy without clutter"

What do you dislike about DocuWare?

I think DocuWare a bit pricey and feel that customization options could be more flexible.

Tolga K.
TK

Tolga K.

Mid-Market (51-1000 emp.)

4.5/5

"A Perfect Tool"

What do you dislike about DocuWare?

I believe the mobile app could be improved for offline access, and the reporting capabilities could be more customizable.

DocuWare Reviews (246)

View 1 Video Reviews
Reviews

DocuWare Reviews (246)

View 1 Video Reviews
4.4
246 reviews
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G2 reviews are authentic and verified.
DP
Customer Service
Mid-Market (51-1000 emp.)
"Effortless Document Management and Seamless Integration"
What do you like best about DocuWare?

What I appreciate most about DocuWare is the way it simplifies document management by bringing all files together in one place, automating various workflows, and ensuring that information is easy to locate. Its intelligent indexing and secure storage features help me save significant time, minimize manual work, and maintain an organized, accessible, and compliant system. The tool also offers an ease of implementation and seamless integration with third party applications. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Everything works as expected, and I have not experienced any problems. Review collected by and hosted on G2.com.

Harsh C.
HC
Founders Office
Small-Business (50 or fewer emp.)
"DocuWare Review"
What do you like best about DocuWare?

This a super easy to use application where you sign up, add companies and start managing documents in a safe and organised manner. Found this and Integrated with my everyday work and communications with customer and streamlining document centric workflows became simpler due to its right implementation. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Daily managing paperwork is a tedious task and we are moving towards reducing manual paper based process to increase speed and reduce errors. Nice app. Review collected by and hosted on G2.com.

SR
Accounts Assistant
Mid-Market (51-1000 emp.)
"Filing without the faff"
What do you like best about DocuWare?

I have recently found that you can highlight all of the invoices you wish to fill in a certain location and they will load one after another without having to select the file destination for each one.

As I use this on a daily basis to file and search I find that the system overall is very good. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

prior to finding the hack mentioned it was the fact that you had to click into each one, but not it would be the fact that it doesn't always find the document you need in the search option if you are been vague Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business (50 or fewer emp.)
"DocuWare brings order to document complexity."
What do you like best about DocuWare?

What I love most is that—with just one click—I can pull dates, names, or IDs and drop them right into preset index fields. Plus DocuWare lets us build smart filters (perfect for inconsistent formats) and create dynamic forms that instantly generate files ready for long-term storage. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There’s a noticeable delay when running searches with large external lists (from big csv files) — things slow down when handling massive repositories. Review collected by and hosted on G2.com.

BC
IT Manager
Mid-Market (51-1000 emp.)
"Oveall a good experience"
What do you like best about DocuWare?

it is fast, accurate, reliable and does what it does well Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

A bit complicated to get going.

Sometimes the log files get pretty large and the maintenance jobs need to be tweaked Review collected by and hosted on G2.com.

Aron S.
AS
IT Manager
Small-Business (50 or fewer emp.)
"First impressions on a approval workflow"
What do you like best about DocuWare?

IIf well configured in every aspect, Docuware can come in to help translate the paper-based stream into a fully digital (paperless) stream. There are no limits. After the first test flow, our company tried its hand at forms management, thus eliminating a whole series of internal documents and forms that had no digital trail. These forms can be correlated to external or internal Db for retrieval of one or more data. In our case, an integration between ERP and Docuware is a must. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

In our case we made use of the Cloud license.

The price is definitely a bit high, and the gb available is small compared to the growth of companies in the current period (50 GB). Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Aron,

Thank you for sharing your detailed experience with DocuWare! We are thrilled to hear that you have successfully utilized our software to transition into a fully digital workflow and eliminate paper-based forms in your organization.

Regarding your concern about the storage and cost of our Cloud license— we appreciate your feedback. We understand that as businesses grow, their data storage needs increase. I’m happy to inform you that with all our Cloud packages, you can add as much Cloud storage as you need to accommodate your company's growth. You can also add additional user licenses or switch to a higher package to ensure that the software scales with your business.

We're glad that DocuWare is helping you achieve digital transformation and reduce your ecological footprint by abandoning paper. If you need more information on adjusting your package or adding more storage, please feel free to reach out to our support team, and we'll be happy to assist you.

Thank you once again for your review and for choosing DocuWare.

Best regards,

The DocuWare Team

jose m.
JM
Graphic Designer/Sales
Design
Small-Business (50 or fewer emp.)
"The user experience is where it's at."
What do you like best about DocuWare?

I always felt safe and secure including a feeling of pride that I had access to all of my documents at any given time. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I felt like a little past the few times I used it it became sluggish but I was in a dead spot so it may have just been the reception. Review collected by and hosted on G2.com.

Vanshika J.
VJ
Lab Scientist I
Enterprise (> 1000 emp.)
"Modern and Intuitive"
What do you like best about DocuWare?

The features I liked about DocuWare were that the automation was very robust which will allow different kinds of businesses to automate repetitive tasts very easily. The customizations of workflows to fit specific business needs is also very valuable and it can enable businesses tailoring their complex processes with ease. With the seamless integration with other business application, DocuWare will also allow more connected and streamlined workflow across different departments and systems. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

People unfamiliar with document management systems could have difficulties initially, and it could be a challenging learning curve. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

Hello Vanshika,

Thank you for your thoughtful review and for highlighting the strengths of DocuWare in automation, customization, and integration. We are pleased to hear that our robust features are helping you streamline workflows and tailor processes to effectively manage tasks across various departments. It's our goal to support diverse businesses in enhancing productivity and connectivity, and we’re glad that DocuWare is meeting these needs for you.

We understand and acknowledge your point about the initial learning curve that some users, especially those new to document management systems, might face. To assist with this, we offer comprehensive training resources, including tutorials, webinars, and documentation, to help users become comfortable with the platform. If you have any specific challenges you'd like to share, we'd greatly appreciate hearing them (customer.feedback@docuware.com). We are constantly stiving to improve our training resources and support efforts.

Thank you once again for your feedback.

Best regards,

The DocuWare Team

Tolga K.
TK
Technical Cost Control Executive
Mid-Market (51-1000 emp.)
"A Perfect Tool"
What do you like best about DocuWare?

I've been using DocuWare in our airline company for the past two years, and it has completely transformed our operational processes. I particularly appreciate the quick search function, and the ability to create custom workflows. Before using DocuWare, we relied on a generic document management system. DocuWare stood out because of its seamless integration with our operations and its scalable architecture. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I believe the mobile app could be improved for offline access, and the reporting capabilities could be more customizable. Review collected by and hosted on G2.com.

Matias M.
MM
Auxiliar administrativo jurídico
Small-Business (50 or fewer emp.)
"adds efficiency, reduces search time"
What do you like best about DocuWare?

As mentioned in the description, what it has achieved is to reduce unnecessary time in pursuit of better results. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

At the moment and strictly speaking of the results I have not found characteristics that I can consider negative. Review collected by and hosted on G2.com.

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