DocuWare Reviews & Product Details

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

Product Website

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(1)

Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface

With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders

DocuWare Demo - Seamlessly work on tasks remotely

Easily check oustanding tasks with DocuWare iOS / Android app

DocuWare Demo - Quickly approve invoices on the go

Approve invoices from anywhere with DocuWare iOS / Android app

Official Downloads

(5)

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Become A Paperless Company In Less Than 90 Days

Document Archiving - Security and Safety Standards

The essential guide to electronic signature

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Kuntal B.

Information Technology Infrastructure Specialist

Small-Business (50 or fewer emp.)

8/19/2024

"A leading document management platform designed for business of all suze"

4.5/5

What do you like best about DocuWare?

Workflow automation allows to create automated workflow that can handle complex business process Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Complex customization process for users to understand Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello Kuntal,

Thank you very much for your review. We are glad to hear that our workflow automation features are helping you simplify complex business processes.

We'd love to hear more about your experience with the customization process. We are always striving to improve our service and our support materials and would be very grateful for your candid feedback on how we can better serve our customers. Please contact customer.feedback@docuware.com with your insights.

Thank you again,

The DocuWare Team

Verified User in E-Learning

Small-Business (50 or fewer emp.)

11/26/2024

"Excellent platform"

5/5

What do you like best about DocuWare?

The easy of use and layout. Its designed to be user friendly. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing yet. I'm still trying aspects if DocuWare. Review collected by and hosted on G2.com.

Verified User in Hospitality

Enterprise (> 1000 emp.)

8/12/2024

"Keeps me well organized"

2.5/5

What do you like best about DocuWare?

I like how user friendly DocuWare is and that it can be used on a mobile device for on-the-go poeple like myself. The upsides of DocuWare is the flexibility and customization for me. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It takes a little bit to get used to, so may not be user friendly for not so tech savy individuals. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/13/2023

"Docuware is an Amazing Product"

5/5

What do you like best about DocuWare?

I think one of the best tools built in to Docuware is the forms. I have created many internal forms and some customer facing ones. This allows us to collect data from clients that we need to be at our Best. We are a mid sized Office Equipment dealer and we use these features for many facets of our business. We make network survey forms that allow us to get the info we need to configure the machines before delivery. It makes for a smooth transition when swapping out machines. We recently made Customer referral forms as well where customers we recently did business with us can refer someone they think might be interested in our products and services. The usefullness of this product is limitless! Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

There aren't many things I don't like about Docuware, but the learning curve can be a bit much for some people. Granted, they do offer their university to learn their products, but it may be challenging to some people as it is technology based skill building. I have a Bachelor's Degree in Networking and Telecommunications and I still find some of the subject matter challenging. The plus side to all of this is that their support is unwavering and very helpful. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Documents are going to the proper people in our organbization using workflows. Users are bing notified that new documents are there for processing. Information is being processed quicker than it ever has and we always know the right people have the documents they need. Delegation, excuses, and I forgot have been removed from equation and productivity is at an all time high. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/12/2023

"Aasy to use full featured document management and workflow platform"

5/5

What do you like best about DocuWare?

DocuWare's layout is very simple which contributes to the platforms ease of use and fast adoption rate.

It has the necessary integration with email, office etc as well as search capabilities to allow me to continue working in the application I am in (i.e. email, ERP, HR, Office) yet still store and go find documents in DocuWare quickly and easily.

It does an excellent job indexing information from documents and then leveraging that information to kick off a workflow or simply making that information available to upload into other systems.

DocuWare is a blank slate so while one could set it up on their own I would recommend having a professional Service engagement do the implementation. DocuWare can handle very complex workflows and so it is best left to experienced professionals. That being said it is quick to implement Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It does take time to learn how to administer and build out new workflows. However, that is true for any application so I don't consider it a big deal. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello,

We appreciate you taking the time to share your experience with DocuWare on G2. Your feedback is valuable, and we're thrilled to hear that you find our platform easy to use and feature-rich!

It's fantastic to know that our simple layout has contributed to an easier adoption of the platform. Our goal is to provide a user-friendly experience, and it’s wonderful to hear that we're meeting your expectations.

We also appreciate that you find our integration with other platforms convenient for working in different applications. Delivering seamless integrations is essential for us to help our users work efficiently.

While it might take some time to become proficient in administering and building out new workflows, we strive to make DocuWare as intuitive as possible and offer a wide range of user guides and helpful materials to help you learn more efficiently. Our dedicated support staff is also always available to assist you with any questions or difficulties you may experience.

If you have any questions, suggestions, or need assistance, feel free to reach out to us at customer.feedback@docuware.com.

Thank you once again for your review.

Best Wishes,

The DocuWare Team

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

8/6/2024

"Secure, organized and easy to use"

3.5/5

What do you like best about DocuWare?

DocuWare is very easy to use because of its user friendly UI. It makes accessing documents quicker. Also, the workflow feature is very helpful in easing out things. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

It is difficult to setup for initial use. Also, it is very time consuming to learn all the complex components. Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello!

Thank you for your feedback and for sharing your positive experience with DocuWare's user-friendly interface and workflow features. We're delighted to hear that our solution is streamlining your document management processes and helping you move away from paper-based systems.

Regarding the initial setup and learning curve you mentioned, we understand that getting started with a new software system can be challenging. DocuWare offers a variety of configuration options and application-specific templates to help simplify the setup process. These templates can be customized to meet your specific needs.

For a more tailored setup, we recommend working with one of our 800 partners or DocuWare Professional Services. Our experts can assist in configuring the system to ensure it's easy to use and aligns perfectly with your business requirements.

We're here to support you every step of the way and want to make sure you get the most out of your DocuWare investment. If you need further assistance or have any questions about customizing your system, please do not hesitate to reach out.

Best regards,

The DocuWare Team

Mary R.

Benefits Analyst

Small-Business (50 or fewer emp.)

8/5/2024

"Docuware review"

3.5/5

What do you like best about DocuWare?

Great for colleague sharing and ensuring accuracy Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Nothing much maybe the pricing model could be changed Review collected by and hosted on G2.com.

Response from Sarah Rose of DocuWare

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Hello Mary,

Thank you so much for taking the time to provide us with your valuable feedback. We’re thrilled to hear that you are enjoying DocuWare.

Regarding your comment on our pricing model, we greatly appreciate your input and we continuously strive to ensure our pricing reflects the value and benefits our solutions bring to our clients. Rest assured, your feedback will be taken into consideration as we evaluate ways to enhance our offerings.

Thank you for choosing DocuWare to support your document management needs.

Please do not hesitate to reach out if there's anything additional we can help you with.

Warm regards,

The DocuWare Team

Verified User in Wholesale

Small-Business (50 or fewer emp.)

9/10/2024

"Easy storage place for organization"

3.5/5

What do you like best about DocuWare?

We use Docuware as a virtual storage shelf for organization. Its easy to use coast to coast. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Wish it integrated with more software. We will outgrow it. Review collected by and hosted on G2.com.

Craig W.

Mid-Market (51-1000 emp.)

8/10/2023

"DocuWare Ever the Same and Ever Evolving"

5/5

What do you like best about DocuWare?

DocuWare has always been the most outanding system to store and manage files and information.

I call it, 'The Perfect Library" where nothing is lost, everything is secure and those needing access are granted access using connections to existing security. For the last 25 years it has kept a solid grasp of their Document Management foundation and expanded the DocuWare world without comprimise.

DocuWare is simple to begin and offers a highly advanced capability which improves how information is captured, used, integrated and delivered. DocuWare's ability is not limited to a single set of connections but an open design allowing the design of highly advanced multiple connections which are then used by the average user on a day to day basis.

DocuWare begins with capture and ends with a well organized system that can be used to move images, data, messages and information in a ballet of workflows all designed to connect and integrate easily into existing systems and ready to connect to future systems. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Innovation comes as such a rapid pace that it is difficult to absorbe all of the additions and capabilites as they are developed. There are news letters, blogs, videos etc but I had a magic wand I would create a common entrace way that summarizes all of this information and links to the complexities in commonly defined groups. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

The main issue I see in our industry today revolves around delivering the right information to the right people and securing ALL of the information from everyone else. The primary DocuWare system is focused in the center of a large enterprize with nearly 12,000 named users and just short of 1 billion images. This information must remain secure, not only as common groups such as office workers but the information but also be internallly filtered so that certain types of documents are highly secured to only a select few. DocuWare, working with Active Dicrectory and other security connections allows the IT team to simply add the users to their network in the propler places as they always do with a new employee. DocuWare talks to these user directories to find their connections to DocuWare and the things they are allowed access to. Keeping all information secure is number one.

Secondly DocuWare allows for linking and buidling upon already existing data so that users are not limited to the data captured at time of document storage. The abiliity of DocuWare to improve the index information and provide a 2 way connection to outside data has allowed for the simple development of a connection between 2 unrealated processes. For example. Users looking at a GIS map representation of sites the organization manages is linked to DocuWare and users can automatically be taken to the documents and information in DocuWare that is realated to the site. This ability has been simple and is a feature that is built into DocuWare and available to every user. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/25/2023

"I Can Find Anything"

5/5

What do you like best about DocuWare?

The best thing about DocuWare is when things are labeled correctly, I can find any document with the metadata and/or full-text search across 25 locations, 5 business units, and 900 employees. It is the ultimate self-service for pulling employee records, sales contracts, maintenance agreements, statements of work, or anything, for me, going back 18 years. For the folks importing and labeling documents, there are integrations and on-ramps making import simple and between intelligent indexing, click, indexing, OCR, AutoIndex, and workflow capturing your metadata is quite simple and easy. I use DocuWare quite literally every day. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

In 15 years I haven't identified a downside that hasn't been addressed over time. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Initially, the problem we were solving was streamlining order processing. We were creating multiple copies of thick order packets in 2005-06 and at that time we were very regional, but as we opened offices that people weren't driving between everyday or even weekly, it became a major slowdown to process orders. By implementing DocuWare we are able to have control and transparency of the process from the time it is submitted, thru order processing, lease approval, purchasing, shop, logistics, and delivery to the customer. By having this kind of insight, collaboration, and parallel processes we were able to reduce our Order to Cash cycle by about 50%. In addition to Order Processing, other departments have adopted DocuWare over the years leading us to be 100% paperless. Anything that is a business record has a place to be archived in DocuWare Review collected by and hosted on G2.com.