DocuWare Reviews & Product Details

DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations.

Product Website

Seller

DocuWare

Discussions

DocuWare Community

Languages Supported

Arabic, Bulgarian, German, English, Finnish, French, Croatian, Italian, Japanese, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Product Description

DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Our cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.

Overview by

Mary Williams (Marketing Communications Manager at DocuWare Corporation)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

DocuWare Integrations

(1)

Verified by DocuWare

DocuWare Media

DocuWare Demo - DocuWare Desktop User Interface

With DocuWare’s user-friendly interface and icons, you’ll easily manage documents as well as find helpful office tools such as your document tray, a stapler, pencil, and folders

DocuWare Demo - Seamlessly work on tasks remotely

Easily check oustanding tasks with DocuWare iOS / Android app

DocuWare Demo - Quickly approve invoices on the go

Approve invoices from anywhere with DocuWare iOS / Android app

Official Downloads

(5)

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Become A Paperless Company In Less Than 90 Days

Document Archiving - Security and Safety Standards

The essential guide to electronic signature

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Verified User in Insurance

Small-Business (50 or fewer emp.)

11/23/2020

"GREAT DOCUMENT STORAGE OPTION"

5/5

What do you like best about DocuWare?

DOCUMENT STORAGE AND NOTATION IS WHAT WE USE THIS PRODUCT FOR. HAS ELIMITED ALOT OF PAPER FOR US. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

SOMETIMES IT CAN BE A BIT CUMBERSOME ON YOUR PC AS IT TAKES ALOT OF RESOURCES WHEN YOU USE THIS THROUGH AN ON SITE SERVER. SOMETIMES YOU NEED TO REFRESH THE DESKTOP APP BY UINSTALLING/REINSTALLING Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear that our solution's storage and retrieval capabilities are enabling your company to be more efficient and move toward having a paper-free office. Your DocuWare administrator should be able to modify your settings so that you don't have to restart Desktop Apps. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com.

Judy A.

Sr Administrative Assistant

Enterprise (> 1000 emp.)

11/10/2020

"Easy to use, great customer service"

5/5

What do you like best about DocuWare?

User friendly, easy to store documents including emails stored directly from Outlook with attachments, and easy to retrieve and view documents. Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Have had primarily positive experiences. Any issues we've had have been resolved with newer versions of DocuWare. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're so glad that your company is benefiting from using our solution's easy archiving and retrieval and email management capabilities. It's also great to hear that you've had a very positive experience with our Software Support team. Customer satisfaction is very important to us, and we're proud of the work they do. If we can be of assistance, please contact us at customer.feedback.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

11/13/2020

"Lots of cool features to help track documents"

3/5

What do you like best about DocuWare?

I like the workflow designer. It is pretty intuitive to use and helps organize tasks amongst teammates. I find it very easy to find documents in the system. The stamping system is a very nice feature as well. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The weak part about the workflow is that it doesn't allow parallel tasks so if a user is a bottleneck the downstream users can't complete their tasks while waiting. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. It's great to hear that our solution's Workflow Designer and stamp function have benefited your organization. DocuWare can accomplish parallel task where a document is sent to multiple users at the same time for a decision. Then all users can take action before it move to the next user/task. DocuWare workflow can also perform escalation, so if a user does not complete a task within a specific timeframe, it is escalated to another user or simple moves to the next step. If you would like assistance with configuring the workflow, please reach out to your DocuWare Partner or contact us directly at cutomer.feedback@docuware.com.

Natalia D.

Senior Planning and Control Consultant

Enterprise (> 1000 emp.)

7/7/2020

"Effective way to share your documents."

4.5/5

What do you like best about DocuWare?

I actually love the fact that DocuWare is able to handle various kinds of documents and store lots of. We are able to access our DocuWare accounts from any unit and synchronize account options and file management, and that is extremely convenient. DocuWare is offered on a variety of operating systems, and that is quite handy for us! Many DocuWare functions are extremely useful. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

The cost is actually great, however, not the just like for similar online magazines and switching os's. Moreover, DocuWare isn't as popular as some other platforms, so for several clients with DocuWare is hard. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

You have to use DocuWare to produce a far more specific work as well as file sharing setting to stay away from personal contacts, messy email chains and meetings. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

When it concerns inner collaboration, DocuWare has tested its worth since we are able to work in the same environment. By updating documentation as well as editing documents. Through our DocuWare account we are able to use a number of document editors without any difficulties. Generally, we work even more with DocuWare and never have to meet actually and without needing to process documents. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great that DocuWare is improving collaboration and its version control is ensuring that everyone is working with the most recent document version. If you would like suggestions on how to adjust your configuration to better fit the needs of your clients, please reach out to us at customerfeedback.docuware.com

april S.

Marketing

Enterprise (> 1000 emp.)

8/9/2020

"Docuware allows us to send and receive documents and also track information"

3.5/5

What do you like best about DocuWare?

Its Automation will allow you to have a digital, stable and safe workflow. It will increase your productivity and work performance, it will allow you to send and receive documents. In addition to Track information. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I have no experience that makes me reject the platform, however, the platform configuration must be improved. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

Fully recommended for all small, medium and large companies. They should have at their disposal this great tool that will allow them to increase their profits in less time and with the highest performance of their staff. We continue working with DOCUWARE Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

Excellent tool for our company, its automation allows us to have a fluidity of work and better performance, we channel the time saved to dedicate it to other areas. We can work and exchange information, files and documents remotely. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We appreciate customer feedback. We're happy to hear that your company is experiencing improved productivity as a result of office automation and digital workflow. Please be sure that your organization is working with the most current version of DocuWare. The solution is continually enhanced to add new features and improve performance. To plan a version upgrade, please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

David M.

RTA Operations Manager

Enterprise (> 1000 emp.)

7/1/2020

"Sharing a large number of law files has been solved."

4.5/5

What do you like best about DocuWare?

The system we use is actually created to protect all of the info on the site, a little as cloud computing, since it's the same safety mechanisms, but with extra resources. Because we are able to send out emails and messages with all of the information we've saved in the database of ours. This particular system is actually excellent for us since we are able to guard all info by sending it properly, anywhere, whenever! Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Naturally, this particular Docuware and email process is quite distinct from regular emails, is this is Gmail as well as even still Outlook, since it's more out. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

I suggest this particular program and service since it's so easy to use as well as works well. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

It's one of the most crucial solutions that will help resolve info difficulties due to the amount of law documents we've on the PCs and laptops of ours. It's vital that our workers have a program or perhaps a really comparable method in the cloud to guard the info of theirs. Even when producing or perhaps deciphering some e mail. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare Cloud. We're happy that your organization is benefiting from our solution's advanced security and email management capabilities. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com.

JEBS D.

Chief Information Officer

Small-Business (50 or fewer emp.)

5/23/2018

"We've used docuware for 3-4 years, Great product."

4.5/5

What do you like best about DocuWare?

customization and great support during our implementation process. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Some tasks are constantly changing location/ how they are done with updates. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for taking the time to review DocuWare. We value customer feedback. It’s wonderful to hear that your organization has eliminated the use of paper invoices and is saving time and money. If we can ever be of assistance please contact us directly at customer.feedback@docuware.com.

Oscar S.

Human Resources Advisor

Mid-Market (51-1000 emp.)

6/24/2020

"Secure way to share our files."

4.5/5

What do you like best about DocuWare?

DocuWare is a method which enables you to do a variety of activities. Probably the most important is storing info and properly store e mails which could be delivered manually or automatically. This enables us to use a far more effective phone system to send out as well as protect information. I point out this remedy works. I am glad since it works really nicely and is totally different from some other email send out and receive programs. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

One of the primary issues is actually that writing as well as editing emails on this web site is somewhat different from many other emails due to these resources. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

It performs its primary function completely, therefore I suggest it. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

DocuWare is ideal for delivering and storing emails, though it's not a great service for editing emails since they're not updated. This allows the staff of mine to easily share files in formats that are various with colleagues and customers. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you so much for the positive feedback We're glad that your organization is benefiting from the ease of use and flexibility of our email management capabilities. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com.

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

12/11/2020

"DocuWare - makes reviewing and approving invoices simple"

3.5/5

What do you like best about DocuWare?

Ease of use to add, review, and approve invoices Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

Complex initial set up but once it's set up, it's easy for users. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

It's a great system for reviewing and tracking invoices in addition to a simple approval process. Notifications are sent thru email and can be approved right from Outlook. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

We had an old legacy scanning system that was outdated and not user friendly. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you for taking the time to review DocuWare. We're happy our solution is making reviewing, tracking and approving invoices simpler for your company. It's also great to hear that you are benefiting from its ease of use. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Ines B.

Contracts Manager II, Commercial Transactions - Legal

Enterprise (> 1000 emp.)

6/16/2020

"Amazing document management tool."

4.5/5

What do you like best about DocuWare?

I use and also manage DocuWare in the company where I work, it is an incredible management application that allows the creation of various access profiles, with viewing and writing rules, and allows the creation of multiple file trays to organize and separate them, among other features. Currently, for the end user of the company, the graphical screen of the Web part is really easy to understand, without much unnecessary information, beyond what the user really needs to filter and find their documents. The import of electronic documents to DocuWare is another great feature, it can be done simply by printing the document through the DocuWare printer, a health supplement that directs the document directly to the user's default tray, or even to a particular tray if rules are set for it. Review collected by and hosted on G2.com.

What do you dislike about DocuWare?

I have absolutely nothing to complain about regarding the team. DocuWare's personal support takes some time to respond to questions that are sometimes very simple. Review collected by and hosted on G2.com.

Recommendations to others considering DocuWare:

It is a great tool for document management, I suggest it. Review collected by and hosted on G2.com.

What problems is DocuWare solving and how is that benefiting you?

DocuWare continues to be an excellent experience for our company. It has allowed us to process invoices faster, track information that has been overcharged, as well as track change orders without letting them get lost in the confusion. Review collected by and hosted on G2.com.

Response from Joan Honig of DocuWare

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Thank you very much for taking the time to review DocuWare. We are happy that the solution is an asset to your organization. It is wonderful to know that your company is benefiting from the ease of use of our solution, the print function from DocuWare, the automated distribution of documents, and authorized access. We appreciate your positive feedback.