--- title: DocuWare Reviews meta_title: 'DocuWare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 250 reviews by the users' company size, role or industry to find out how DocuWare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 250 scale: '5' date_modified: '2026-07-13' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # DocuWare Reviews **Vendor:** DocuWare **Category:** [Document Management Software](https://www.g2.com/categories/document-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 250 ## About DocuWare DocuWare is a type of digital document management and automated workflow solution designed to help organizations streamline their document processes and enhance operational efficiency. This versatile platform caters to businesses of all sizes and spans various industries, including but not limited to manufacturing, finance, education, and government. By offering a comprehensive suite of tools for managing documents and automating workflows, DocuWare enables users to reduce manual tasks, improve collaboration, and ensure compliance with regulatory requirements. The target audience for DocuWare includes organizations seeking to optimize their document management practices and automate repetitive processes. This solution is particularly beneficial for businesses that handle large volumes of paperwork or require secure access to sensitive information. With its capabilities, DocuWare serves a diverse clientele, from small businesses to large enterprises, making it a flexible choice for any organization looking to enhance its document handling capabilities. DocuWare's key features include robust document storage, intelligent document processing, advanced search functionalities, and customizable workflow automation. Users can easily store and retrieve documents in a secure digital environment, ensuring that critical information is always accessible. The platform's advanced search capabilities allow users to locate documents quickly, saving time and improving productivity. Additionally, the customizable workflow automation tools enable organizations to design processes tailored to their specific needs, facilitating smoother operations and reducing the likelihood of errors. One of the standout aspects of DocuWare is its adaptability to various deployment options. Organizations can choose between cloud-based or on-premises solutions, allowing them to select the deployment method that best fits their infrastructure and security requirements. With support for 24 languages, DocuWare is accessible to a global audience, making it a suitable choice for multinational organizations. The platform currently serves over 20,000 customers and 930,000 users across more than 100 countries, backed by a network of over 800 partners, which highlights its widespread acceptance and reliability in the market. Overall, DocuWare provides a comprehensive solution for organizations looking to modernize their document management and workflow processes. By leveraging its advanced features and flexible deployment options, businesses can enhance efficiency, improve collaboration, and ensure that they remain compliant with industry regulations. ## DocuWare Pros & Cons **What users like:** - Users appreciate the **ease of use** of DocuWare, allowing for quick access and efficient document management. (23 reviews) - Users value the **seamless integration capabilities** of DocuWare, enhancing workflows and connectivity with various applications effortlessly. (16 reviews) - Users value the **effective document management** in DocuWare, streamlining access and workflows with intelligent automation. (15 reviews) - Users value the **robust automation** in DocuWare, allowing for effortless customization and streamlined workflows across departments. (14 reviews) - Users value the **easy integrations** of DocuWare, enhancing their workflow with seamless connections to essential applications. (14 reviews) - Features (14 reviews) - Seamless Integration (14 reviews) - Users appreciate the **efficient data management** of DocuWare, enabling easy indexing and streamlined workflows for various business needs. (13 reviews) - Users appreciate the **easy access** to documents and workflows in DocuWare, enhancing efficiency and collaboration. (12 reviews) - Users value the **workflow automation** in DocuWare, streamlining complex processes and enhancing overall operational efficiency. (12 reviews) **What users dislike:** - Users report **missing features** in DocuWare, such as poor OCR and inadequate integration options, affecting usability. (9 reviews) - Users face a challenging **learning curve** with DocuWare, which can lead to initial difficulties and complex setup issues. (7 reviews) - Users find **limited features** in DocuWare, expressing concerns over scripting requirements and insufficient built-in actions. (7 reviews) - Users find the **complexity** of DocuWare challenging, making setup and learning time-consuming and difficult. (5 reviews) - Users face a **steep learning curve** with DocuWare, finding it challenging to set up and lacking sufficient tutorials. (5 reviews) - Users find DocuWare to be **pricey** and wish for more flexible customization options despite overall satisfaction. (4 reviews) - Lacking Features (4 reviews) - Limited Capabilities (4 reviews) - Users find the **limited customization** options challenging and feel the system could benefit from more flexibility. (4 reviews) - Users note that DocuWare has **areas needing improvement** like offline access and customizable reporting, alongside OCR issues. (4 reviews) ## DocuWare Reviews ### 1. Docuware is extremely dynamic - Allowing business to pivot as needed! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** The fact that Docuware is dynamic allowing for business to pivot on demand. **What do you dislike about DocuWare?** Easier way to to move table field columns around in workflows. **What problems is DocuWare solving and how is that benefiting you?** All Buisness processes. **Official Response from Sarah Rose:** > Thank you for review of DocuWare! We pride ourselves on our versatility and custom solutions, so we are thrilled to hear about your satisfaction here. We also appreciate your feedback regarding the workflows and have passed on this insight to our Product Development team. Thank you again for your support. - The DocuWare Team ### 2. Best all-inclusive document management and workflow software out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Don R. | Automation and Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** It's integration capabilities with MS Office suite of products, DocuSign, and FTP sites **What do you dislike about DocuWare?** Would like it to integrate with Notion and/orHubSpot **What problems is DocuWare solving and how is that benefiting you?** standardizing processes is extremely beneficial ### 3. We are a Value Added Reseller **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2023 **What do you like best about DocuWare?** Ease of cloud deployments. Pricing model for clients in the cloud. The Intelligent Data Capture solutions. Ease of basic configuration. **What do you dislike about DocuWare?** Worklfow does not have enough built-in actions or rules. It requires too much scripting. Pre-configured cloud solutions are not transferrable to on-premise. **What problems is DocuWare solving and how is that benefiting you?** We are a reseller and leverage DocuWare to solve our clients business challenges using process automation and content services using DocuWare. ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about DocuWare?** System is accessible from anywhere an internet connection is available. **What do you dislike about DocuWare?** There were some issues with the notifications this past weeks, but it seems to be resolved. **What problems is DocuWare solving and how is that benefiting you?** We are able to process documents in many different departments within our company. We are currently using the product for HR document storage and retention policies, as well as AP Invoice processing and matching. **Official Response from Sarah Rose:** > Hello, and thank you for your 5-star review! We're thrilled to hear that you appreciate how accessible and easy to use DocuWare is, allowing you to conveniently access the system from anywhere with an internet connection. We apologize for the recent issues with notifications, and we are glad they have been resolved. We continuously strive to improve our platform and respond quickly to any concerns our users may have. It's great to know that DocuWare has been valuable in processing documents across various departments within your company. Our goal is to help organizations like yours improve efficiency, streamline processes, and enhance collaboration. Thank you for your support and valuable feedback. If you need any further assistance or have additional suggestions, please don't hesitate to reach out to us. Cheers, The DocuWare Team ### 5. No more old dusty file cabinet **Rating:** 4.0/5.0 stars **Reviewed by:** Blanca M. | Information Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about DocuWare?** Docuware allows users to obtain and examine Document papers in a single, easy-to-use platform. The user interface is simple and easy to use. If there is a problem with file access, there is always another file online on the backup disk since Docuware rapidly synchronizes the two. **What do you dislike about DocuWare?** The program is somewhat costly. The technical support is ineffective. Because Docuware's capabilities do not allow complex logic, it is challenging to create a complex workflow. **What problems is DocuWare solving and how is that benefiting you?** Docuware Reduces time constraints, and the query while searching makes it easier to locate what you're looking for than an old dusty file cabinet full of old, unreadable, or even fading documents. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution's ease of use, powerful search, and automated workflow. We're sorry that you've had issues with software support. This isn't typical, and we would love to find out more. Please reach out to us at customer.feedback@docuware.com. ### 6. I would recommend DocuWare to a friend or colleague for sure 100%. **Rating:** 4.5/5.0 stars **Reviewed by:** Brijesh V. | Technical Content Writer, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2022 **What do you like best about DocuWare?** The ability to scan documents and have them automatically route to the appropriate individual or department is extremely helpful. The search feature is also very useful. **What do you dislike about DocuWare?** There are a few things that I dislike about DocuWare. First, the software can be a bit complex and difficult to learn. Second, customer support can be a bit spotty at times. Finally, the pricing can be a bit high for some users. **What problems is DocuWare solving and how is that benefiting you?** DocuWare is solving the problem of having to store and manage large amounts of documentation and files. This is beneficial because it allows for easier access to files and documents, as well as better organization and management of them. **Official Response from Joan Honig:** > Thank you so much for your review. We love to hear from happy customers. We're glad that DocuWare is enabling your company to store and manage documents more efficiently and that our powerful search and automated workflow are helpful too. We would be interested in learning more about your issues with our Software Support team so that we can resolve them. Please reach out to us at customer.feedback@docuware.com. ### 7. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about DocuWare?** The workflows are very useful and easy to use. **What do you dislike about DocuWare?** Following the pre-built workflows can be challenging. **What problems is DocuWare solving and how is that benefiting you?** Customers benefit from better processes. **Official Response from Sarah Rose:** > Hello and thank you for your review! We are happy to hear your are satisfied with our software. We are interested however to know which pre-built workflows you find challenging to follow and how we can better enhance our guidance here. Please email us at customerfeedback.docuware.com. Thank you, - The DocuWare Team ### 8. Paperless Office for the paperwork generation **Rating:** 3.5/5.0 stars **Reviewed by:** Philipp K. | European Product Engineering Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2022 **What do you like best about DocuWare?** Simple and powerful workflow functionality Easy to transfer a previously paper-based process **What do you dislike about DocuWare?** Locked up in the paper metaphor, difficult to understand für Digital natives Too reliant on PDF format Cumbersome editing tools **What problems is DocuWare solving and how is that benefiting you?** Handing paperwork through different departments becomes easy and transparent Unstructured processes can be enforced with correct permissions **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're happy to hear that your company is benefiting from our solution's automated workflow and that sharing documents across departments more easily has improved collaboration. Rather than being reliant on PDFs, DocuWare users can edit and archive documents in all Microsoft Office formats and in several others. Users can also archive and view a large number of file formats including AutoCAD, video, audio, email and raster formats like jpgs and tiffs. Making sure that our software is easy to use for people with various levels of computer savvy is important to us, and we would appreciate your input. If you would like to share your ideas in further detail, please reach out to us at customer.feedback@docuware.com. ### 9. DocuWare is the one-of-a-kind File Storage with Indexing **Rating:** 5.0/5.0 stars **Reviewed by:** Charles F. | IT Security Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about DocuWare?** DocuWare is simple, easy, and effective. Our new users coming on board have no issues learning the ropes and quickly take control of their document trays and learn how to navigate the file cabinets with ease. **What do you dislike about DocuWare?** The cost to increase storage while on the Grandfathered plan is expensive, but it allows us to have unlimited users. We currently needed to add to storage modules to house our data which is growing. **Recommendations to others considering DocuWare:** Streamline your file uploads for quick search capability online, anywhere, then DocuWare is for you. **What problems is DocuWare solving and how is that benefiting you?** DocuWare is providing us with the ability to store our Orders, Invoices and Checks. It allows us to be organized and memo our files for quick and easy searches. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're happy that your company is benefiting from our solutions' ability to organize and quickly retrieve information, and its powerful search and secure storage It's also great to hear that new users can get up to speed quickly due to our intuitive, user-friendly interface. If we can ever be of assistance, please contact us at customer.feedback.com. ### 10. Enterprise Content Management (B.O.A.T) **Rating:** 4.0/5.0 stars **Reviewed by:** Amy Z. | Manager of Planning and Project Management Office, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about DocuWare?** Docuware combines invoice processing, docs management and employee management in a central location. **What do you dislike about DocuWare?** There's deficiency in tutorials available on vendor website. **What problems is DocuWare solving and how is that benefiting you?** It eradicated manual, paper-based and error prone procedures which saves time and finances. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It's great to hear that our solution has enabled your company to eliminate paper-based finance, HR and overall document management processes and become truly paperless. We're always happy to get customer feedback. I'll pass your comment about tutorial videos to my colleagues in the education department. If you would like to share your ideas in further detail or if we can ever be of help, please reach out to us at customer.feedback@docuware.com. ### 11. Exceptional support and great functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Cameron M. | Client Services Advocate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about DocuWare?** I love how customer service-oriented this company is. When my company asked for me to find a solution like Docuware offers, I made many phone calls to multiple vendors. Docuware was the only one able to explain their product to me in a way that I, as an IT person, could understand. During their software implementation, our Docuware project manager was always a quick phone call or e-mail away to resolve any issues we experienced. After implementing the software, the very few problems we encounter get quickly resolved by their help desk team. I have been impressed with this company and will gladly recommend them to others looking for automation solutions. **What do you dislike about DocuWare?** Nothing bad I can say about this company. **What problems is DocuWare solving and how is that benefiting you?** AP and invoice Automation. Invoicing was a headache for our AP team to organize just by email. Invoices would go lost; invoices would go past due occasionally due to this problem. No longer an issue. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We pride ourselves on our customer-centric approach to everything we do. So, it's wonderful to get such positive feedback. We're also happy to hear that using DocuWare has significantly improved invoice processing at your company. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com. ### 12. Docuware is an easy to use document management tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher T. | Metrology Group Leader and Quality Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2022 **What do you like best about DocuWare?** Finding documents quickly. Version management features. And user management features. **What do you dislike about DocuWare?** If anything I would say the cost. But other then that, there is nothing I really dislike. **What problems is DocuWare solving and how is that benefiting you?** Version control Access control Change management Indexing Document retrieval **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We love hearing from happy customers. We're so pleased that you and your company are benefiting from DocuWare capabilities including version and access control. Our customers find that the cost savings and increase in productivity achieved by automating repetitive manual processes result in a significant return on investment. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. ### 13. solution in digital transformation **Rating:** 4.5/5.0 stars **Reviewed by:** KHALID A. | Web Developer,System Analyst, IT Manager, Digital Transformation, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about DocuWare?** OCR - create multiple cabinet each cabinet has DB **What do you dislike about DocuWare?** convert cocurrent users to named users . **What problems is DocuWare solving and how is that benefiting you?** in archivist, no need to index manually **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're glad to hear that DocuWare capabilities including OCR and automated indexing are making you and your team more productive. We're proud to be a successful part of your company's digital transformation. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. ### 14. Great Product and Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Michael W. | System Analyst and ECM Management, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about DocuWare?** I have been in Document Management since the 90s and have been exposed to many higher-priced solutions. DocuWare's user Interface is by far the best in the industry. Training my clients on both Administrative and End User functions, consistently yield positive comments. Easy to understand screens that are built from the user's perspective, not the programmers. **What do you dislike about DocuWare?** Lack of integration points, but that is being worked out over the last few years. **Recommendations to others considering DocuWare:** Take a quick tour or demo with a DocuWare professional and you will see what a nice product they have. **What problems is DocuWare solving and how is that benefiting you?** Security and Workflow for a multitude of different company types. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We appreciate the positive feedback. We're glad that you and your company are benefiting from our user-friendly interface the ease of training your staff to use our solution. If we can ever be of further assistance, please reach out to us at customer.feedback@docuware.com. ### 15. Great implementation team, not so great support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about DocuWare?** He workflow designer and how easy it is to change configurations **What do you dislike about DocuWare?** Permissions aren't centralized and support isn't helpful **What problems is DocuWare solving and how is that benefiting you?** Digitize the AP and AR processes **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're very pleased that Workflow Designer and the solution's ease of use are working well for you. Your experience with our support team is not typical. We welcome your feedback and would like to hear more about your issues, so that we can resolve them. Please contact us at customer.feedback@docuware.com. ### 16. could not do with out Docuware **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | all around, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** moving into digital storage and retrieval. i can retrieve items in just seconds with no help. Instead of files and file cabinets. The response time for getting documents to other co-workers who are not on the system astounds them how quick and accurate **What do you dislike about DocuWare?** i still have to review daily for "indexes to be reviewed" where not complete scans lay awaiting completion **Recommendations to others considering DocuWare:** the help desk from our supplier Impact is great . any docuware issues we run into are assisted professionally by docuware trained help desk. **What problems is DocuWare solving and how is that benefiting you?** in accounting locating past paperwork instantly and the amount of money in time saved in huge in shipping be able to locate POD's in a moment is also huge time and money saver **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad that our solution enabled your company's digital transformation so successfully. It's great to hear that your accounting department is saving time and reducing costs because of easy document retrieval and automated workflow. If you would like suggestions on how to reduce the number of scans that need review, please reach out to your DocuWare Partner or contact us at customer.feedback.com. ### 17. Docuware is a great database platform **Rating:** 4.0/5.0 stars **Reviewed by:** Eric B. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about DocuWare?** Most people think of docuware as a database of documents. However, with Docuware forms I can collect any random data I want. Then I can use that data any way I want. **What do you dislike about DocuWare?** My biggest complaint with docuware cloud was user administration however with Docuware 7 the cloud can sync with active directory. Now my biggest complaint is that it is slow. **Recommendations to others considering DocuWare:** If you are going to integrate with other systems make sure you find out what is required by the other systems before you start building file cabinets **What problems is DocuWare solving and how is that benefiting you?** We used to use paper for everything. We have 9 different locations and the paper would take forever for snails to deliver it between sites. Not only that but for some things that needed approval from several different people it could get lost between people. Now with Docuware workflows things are put in docuware and instantly directed to the person or people that need to act. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It’s great to hear that DocuWare Forms combined with DocuWare Workflow speeded up approval processes and eliminated the chance of documents getting lost. If we can be of assistance, please reach out to us at customer.feedback@docuware.com. ### 18. DocuWare is very user friendly and flexible. **Rating:** 5.0/5.0 stars **Reviewed by:** Edward C. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** The ease of navigation and accessing the documents. **What do you dislike about DocuWare?** Cost but the benefits that DocuWare gives you offsets that cost on our savings. **Recommendations to others considering DocuWare:** I would opt for the cloud version of DocuWare - so many more benefits available than on prem version. **What problems is DocuWare solving and how is that benefiting you?** The multiple online sits we link to and being able to get data from one system into DocuWare. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare Cloud. We're glad that your company is benefiting from our solution's centralized access and ease of use. It's great that you are experiencing all of the advantages of a cloud-based solution. If we can be of assistance, please contact us at customer.feedback.com. ### 19. LOVE DOUWARE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** Docuware is accessible from wherever I am, it's extremely fast, and my support team is amazing. **What do you dislike about DocuWare?** If the mobile app can be improved to function like the cloud version, it would be even better. **Recommendations to others considering DocuWare:** If you have an AP or AR department, Docuware is a necessity. Especially with a multi-divisional organization. **What problems is DocuWare solving and how is that benefiting you?** No issues, many benefits. Accessibility of my documents, quick searchability, workflows and document routing are all benefits I've experienced since installing it. **Official Response from Joan Honig:** > Thank you for your review DocuWare. We love hearing from our customers. We're glad that your company is benefiting from our solution's accessible, centralized repository, powerful search and automated workflow. If we can ever be of assistance, please contact us at customer.feedback.com. ### 20. Docuware is very effective and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kortnee Z. | Administrative Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about DocuWare?** Scanning is a breeze and finding files afterwards is made simple. **What do you dislike about DocuWare?** I am quite new to Docuware so did take a little getting used to. Docuware software is easy to use. Only dislike is the way things are set up, can make searching for documents a bit hard. I think this could be corrected internally with the people using the program and our tech team, if we change some of our settings. **Recommendations to others considering DocuWare:** Am new to docuware. Used to other programs that big corporations use for storing documents internally, or even just use of paper copies rather than scanning software. Docuware makes scanning, storing, and searching quick and easy. I think anyone, regardless of previous experience would be able to use this software without any issues. **What problems is DocuWare solving and how is that benefiting you?** All documents are in one place, no hunting through file folders to find what I'm looking for. Made this years audit so easy. Just a quick search, download and email to the appropriate person. Everything was right there! **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad you're finding that the solution is user-friendly and that it's easy to scan, store and search documents. It's also great to hear that using DocuWare made your company's audit process more efficient. If your team needs help in adjusting your search parameters or reconfiguring workflows, please reach out to your DocuWare Partner or contact us directly at customer.feedback@DocuWare.com. ### 21. Customizable, web friendly retention! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila Nutter M. | Process Safety Management Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** I love that it is web-based, so I can now store things either from work, or when working remotely at home. File cabinet store fields can easily be changed, and you can create as many fields as is humanly necessary to be able to search on. File cabinets are also created really easily - you don't have to be an IT person to understand how to create, edit or work within DocuWare. **What do you dislike about DocuWare?** The only thing I dislike is that there need to be more options are far as exporting documents out of Docuware. I would love to be able to export out with all details used to store the document. Some of the search options need to be tweaked a little in order to be able to search for exactly what you are wanting. **Recommendations to others considering DocuWare:** The possibilities are really endless when it comes to being able to store, organize and search within this application. There are many store options when using the desktop software. There are many more options when it comes to viewing and downloading information from DocuWare. Because it is web-based, items can be retrieved from anywhere that you can connect to your network, and they can be downloaded in several different formats. Not to mention, since it is web-based, there are no issues with overfilling your storage space. **What problems is DocuWare solving and how is that benefiting you?** It has become a place for me to store all of my valuable work documents and has come in very handy in audit times. And, I can customize as many store fields as I want to, to be able to sort my documents the way I need for different purposes. It is easy to understand and easy to use, especially when you are put on the spot to find something fast. As long as you have stored items correctly, it is one of the best audit tools I have. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad that you are benefiting from the solution's flexibility which makes working from home just as efficient as being at the office. StapleWare modules for DocuWare have functionality that enables the type of exporting that you mention. Please get in touch with your DocuWare Partner or contact us directly at customer.feedback@docuware.com for more details. ### 22. Docuware Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about DocuWare?** Docuware is useful for out Finance, IT, quality and compliance and administration departments. Policy and Procedure maintenance is automated. **What do you dislike about DocuWare?** The application works well. The character recognition feature needs some work for hand written forms. **What problems is DocuWare solving and how is that benefiting you?** Policy and Procedure maintenance. We had policies that were not reviewed in years. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're delighted to hear that our solution is working well across several departments in your company. We're also pleased that DocuWare has enabled your staff to review and update policies and procedures more effiently. Your DocuWare Partner should be able to help you to improve the optical character recognition of handwritten text. You can also reach out to us directly at customer.feedback@docuware.com. ### 23. DocuWare review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about DocuWare?** Endurance - the application never went down, while I am using it for more than three years **What do you dislike about DocuWare?** With my background as an application developer, I wish to have more form elements like list dropdown control, a list with multiple selections. **Recommendations to others considering DocuWare:** Dynamic index control; Creating a new document that will reflect (document will have a new values in it) new indexes values **What problems is DocuWare solving and how is that benefiting you?** Our HR use this application in the process of hiring new employees. The HR department in Home Health Care Services requires a lot of paper works and verifications before allowing the aides to work. Before aide have to fill up one application, then another application, then a few questionnaires. A lot of information is identical. With DW, HR spends 15 minutes filling up all forms necessary. With DW workflow, I know an applicant's status and never miss or lost a single paper. Hiring with DW cut the processing time by 60%. And I am not exaggerating **Official Response from Joan Honig:** > Thank you for your review. We're so glad that DocuWare has improved your organization's hiring process and eliminated paperwork and time that used to be spent filling out the same information on multiple forms. It's great to hear that your company has reduced application processing time by 60%. ### 24. Documents management and workflow automation at breeze with DocuWare. **Rating:** 4.5/5.0 stars **Reviewed by:** Akash D. | Assistant Manager Manufacturing, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about DocuWare?** It's simple to store documents on cloud with DocuWare more securely. It's simple to access and collaborate with documents seamlessly. It's easy to share documents with this tool. Makes documents search more quick. **What do you dislike about DocuWare?** Documents of large size can consume more time when uploading. **Recommendations to others considering DocuWare:** Managing organizations contents is much effective with DocuWare hence I do recommend it use. **What problems is DocuWare solving and how is that benefiting you?** It's easy to eliminate manual and repetitive workflows. It's simple to organize and manage documents with this tool. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're so pleased that our solution enabled your company to eliminate manual processes and replace them with efficient automated workflows. It's also great to hear that your organization is benefiting from DocuWare's powerful search capabilities and features that improve collaboration and increase productivity. There are several methods for ingesting documents into DocuWare. Some are more conducive to importing large files than others. If you need help modifying your settings to increase upload speed, please reach out to your DocuWare Partner or contact us directly at customer.feedback @docuware.com ### 25. Best Cloud Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Roniqua S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about DocuWare?** I love that Docuware offers on-premises and cloud solutions. This meaning I can access it anywhere, anytime. If something at the office needs approval, I can quickly sign on and get it done without waiting till I return. **What do you dislike about DocuWare?** There is nothing to dislike; the interface is easy to adapt. **Recommendations to others considering DocuWare:** Just purchase the software; you won't regret buying it. **What problems is DocuWare solving and how is that benefiting you?** PAPER! Paper is now a thing of the past. I love that I spend less on buying paper and ink every month. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. It's always wonderful to hear from a happy customer. We're very pleased that our solution helped your company become paperless. It's also great that you're benefiting from DocuWare's anytime, anywhere access to information and automated workflow. If we can ever be of help, please reach out to us at customer.feedback@docuware.com ### 26. Makes my life easier **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** DocuWare gives me quick access to look up a student's record. I can answer either a graduation verification or an alumni question on graduation date or whether or not I have an immunization in SECONDS. This product makes me work smarter not harder. **What do you dislike about DocuWare?** My cons are very user-based. I don't like the scrolling capability in the search results and wish I could more easily see the doucments in a file (like blow up the thumbnails). **What problems is DocuWare solving and how is that benefiting you?** Again, I am able to do graduation verifications in just a matter of how long it takes me to type in the alumni's name. During Covid and working from home it has been a life saver that I can do every aspect of my job from my home. **Official Response from Joan Honig:** > Thank you so much for your review. We're glad that DocuWare simplifies the process of looking up student records so that you can verify graduation and answer other questions for students and alumni more quickly. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. ### 27. Not just a document storing sofware **Rating:** 5.0/5.0 stars **Reviewed by:** Kori H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2020 **What do you like best about DocuWare?** We use docuware as a simple workflow management system as well as a paperless system. My favorite part is being able to search via full text. This allows documents to be found in the event a search field was typed incorrectly. **What do you dislike about DocuWare?** Sometimes the system will lock up if a user works a little too fast for it. **Recommendations to others considering DocuWare:** Request tutorials rather that having someone come on site to train. the tutorials are more helpful and anyone can really set this up on their own especially if they are are familiar with technology. **What problems is DocuWare solving and how is that benefiting you?** As a business, we have a lot of calls from customers disputing certain charges. With docuware, other departments are able to answer certain questions by being able to look up documentation and backup within docuware, rather than having to transfer a customer over to another employee. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad your organization is benefiting from DocuWare's ease of use and powerful search capabilities. It's also great to hear that quick access to documentation is improving the efficiency of customer service at your company. It's not typical for the solution to be affected if a user works quickly. Please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We would be glad to help you resolve the issue. ### 28. Safe file storage and delivery. **Rating:** 4.5/5.0 stars **Reviewed by:** Julian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2020 **What do you like best about DocuWare?** You knew in being able to save information, files or data. However, it offered us a secondary function allowing us to send files from emails but not any email system is possible with encryption, this means that it prevents any email from being tracked and allowing it to reach the client safely, which for us is perfect because the sending of invoices is safe so that the client is calm about their data. **What do you dislike about DocuWare?** I think the features that it has offered us are very good, much more complete because it also offers us to send emails and save files, that is, it is very detailed, in my opinion, its use and detailed is pleasant. **Recommendations to others considering DocuWare:** Initially I recommend it because it has worked and we have seen great changes in our company with this functionality and the data maintains security and stability, I love the system and I recommend it to protect both files and emails. **What problems is DocuWare solving and how is that benefiting you?** The system has offered much more than what our objectives were being needed and has provided a solution such as saving in the cloud and sending emails and, more importantly, sending invoices, which for us is essential since for our clients they are much safer and its data is that it maintains a stable security, I am happy because it has allowed stable characteristics. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're so pleased that our solution enables you to archive files and send emails safely and improve email security for your company and your clients. It's great to hear that your company is also benefiting from DocuWare's ease of use. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. ### 29. I have indirectly worked with Docuware Implementation team at our group company **Rating:** 4.0/5.0 stars **Reviewed by:** Jinesh T. | Enterprise Resources Planning Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2020 **What do you like best about DocuWare?** The system can be implemented fast. Being user, its a user friendly and easy to use system. I always suggest this system if you can spend some more money and to have a better document management system. **What do you dislike about DocuWare?** I am not very happy with their licensing and pricing. They should come up with different licensing mathord for different company size. **Recommendations to others considering DocuWare:** Docuware is a good solution but you should always validate with your requirement and check in the market is there any other solutions available or not. **What problems is DocuWare solving and how is that benefiting you?** Initially we had to send document physically from one division to another as our group heads sit in different locations. This was cut down after implementation of Docuware **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad to hear that your company is benefiting from our solution's ease of use and its ability to improve collaboration by automating document workflow. Our customers find that our product is fairly priced in relation to its comprehensive functionality, flexibility, and scalability. In most cases they see a return on investment within a few months. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. ### 30. DocuWare cloud and mail !! **Rating:** 4.0/5.0 stars **Reviewed by:** Monica M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2020 **What do you like best about DocuWare?** A software with several features that allow us not only to save information in the clouds but also to use it to send emai.This is one of the main features it offers and I find it extremely professional because it keeps everything safe, preventing third parties from stealing information for me. It is extremely important to maintain security, it is incredible I love how it works, the ease of sending emails and uploading them is handled. **What do you dislike about DocuWare?** It definitely works in a correct way, I do not think it has a negative point against it, however I think they can improve its interface something more futuristic or newer, it feels very old although it does not affect the use or the program, it can improve to give the user a new interface . **Recommendations to others considering DocuWare:** I recommend because we have seen very different results from other types of software that handle the same characteristics. The negative point is the interface does not interfere with its operation but it would be perfect to improve it, even so it works I recommend it. **What problems is DocuWare solving and how is that benefiting you?** It seems to me that the main function of DocuWare is to solve problems of saving information immediately, offering a system in the cloud to keep files and data safe and also an email system to keep sending and receiving emails more secure, however DocuWare is differently we can use our corporate or personal email with this system so we can keep the mail from junk files clean. they generally work very well to review and send invoices is a good tool. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're so glad that working with our solution has improved data security at your company and made email management quicker and easier. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. ### 31. Very Nice ECM Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about DocuWare?** Really nice web client, with a ton of functionality packed into it while still managing for end user experiences that people find to be pleasing and generally with a surprisingly quick learning curve. **What do you dislike about DocuWare?** Table fields are a great addition to DocuWare, but interactions with them could be more widespread. **What problems is DocuWare solving and how is that benefiting you?** Workflows in DocuWare provide for surefooted and secure handling of items proceeding through various business processes and the quick recall for general document needs saves an amazing amount of time and effort that is better spend elsewhere. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It's great to hear about your positive experience with our solution. We're delighted that your company is pleased with DocuWare's user-friendliness, how quickly new users can get up to speed, and its flexible automated workflow. If we can ever be of assistance, please contact us at customer.feedback@docuware. ### 32. Cloud and mail in one perfect tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Kia P. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2020 **What do you like best about DocuWare?** I like the system because it allows me to keep all my information protected in the cloud in a cloud that is totally different from the normal processes that some programs like Azure or dropbox have implemented among others, because this is a totally different system where we can send emails or receiving emails and all this process encrypted to avoid the loss of information or theft and in turn saving information in the cloud is an extra tool which is essential for us when sending emails to use this information without having to upload it again, which saves us time. **What do you dislike about DocuWare?** The system has been very necessary to improve the capabilities of sending an email taking the information much closer if the need to upload files or documents each time an email is sent, when the email is being sent it is much easier to have it at hand. hand, however there are points in which it must improve as the servers and on all the mail interface it is very obsolete and it is not pleasant like other mail services. **Recommendations to others considering DocuWare:** Obviously I recommend the service because until now it has given favorable results and optimal solutions to be able to provide secure emails and that they reach the destination in a correct way without loss of information, however the point that must be updated or improved to make a service much more optimal is its interface. **What problems is DocuWare solving and how is that benefiting you?** We use emails to send information like any company and we use a cloud service to keep the information safeguarded, however we decided to look for software that would allow me to keep both tools in one and Docuawre was the much faster and easier solution everyone in range Hand in hand no, it is extremely great practical and useful for us to have this system is much easier than using different software, it is much more useful. **Official Response from Joan Honig:** > Thank you for your review. We're glad to hear that DocuWare Cloud is simplifying the process of sending emails securely while providing an easily searchable archive. DocuWare is continually enhanced to add new features, improve performance, and keep up with changing hardware and operating platform requirements. If you have additional feedback about how we can improve our email management solution, please contact us at customer.feedback@docuware.com ### 33. Docuware Imaging Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about DocuWare?** We have been using Docuware for over 10 years and have liked the stability of the system with each new version. There have been very few issues with each upgrade. **What do you dislike about DocuWare?** There search functions weren't the most intuitive when we started but they have improved greatly. **What problems is DocuWare solving and how is that benefiting you?** The ability to have all our users able to access documents very quickly electronically versus having to go and search a file cabinet has greatly improved our companies efficiency in being able to do jobs effectively. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We especially appreciate hearing from a long-time customer. It is gratifying to learn that your company is more efficient because of our solution's centralized, digital access to documents and powerful search capabilities. Each new DocuWare version presents an opportunity to improve existing features and add new ones. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. ### 34. Docuware saved, complete system of sending and saving. **Rating:** 4.0/5.0 stars **Reviewed by:** Pam B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2020 **What do you like best about DocuWare?** This provides office automation to create an intelligent digital workflow. By using this platform, your work team increases its performance as well as its productivity, you will also have greater control of documents. It is easy to use and flexible. You will be able to import documents in a fast and efficient way. The work team saves a lot of time, also providing the opportunity to eliminate the use of paper in our offices and allows them to work from anywhere. **What do you dislike about DocuWare?** There is nothing we do not like about Docuware, the results obtained have been gratifying and our experience in the company significant. We reached goals that we set ourselves a few days after we implemented it and really compared to other platforms this really works, improving the cloud servers would be a point to give users optimization. **Recommendations to others considering DocuWare:** It is ideal for companies that need to store documents, they will totally forget about physical paper. This software has a good interface that provides good management and navigation, it is also flexible, it saves time for your entire work team thanks to the tools and functions. Totally recommended. **What problems is DocuWare solving and how is that benefiting you?** We use Docuware as it provides us first of all to stop working with paper, and thus our work team performs a more flexible work and without the paperwork for the storage of documents of all the updated records of our clients. We have a better response and control of the information since this platform provides us with a flow to document each part of the process from when the order is entered until the payment is confirmed. It is safe, reliable, it adapted quickly to our information system and it is very flexible. We are very happy with the time savings it offers us and so we focus on other areas. **Official Response from Joan Honig:** > Thank you for your review. We're glad that DocuWare Cloud has improved collaboration and increased productivity for you and your company. It's great to hear that you reached your goals quickly by using our solution. We are very proud of DocuWare Cloud's performance and 24/7 monitoring and system support. If you have additional input on how we can improve your experience with our software, please reach out to us at customer.feedback@docuware.com. ### 35. Save and mail system. **Rating:** 4.0/5.0 stars **Reviewed by:** Billy B. | Junior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about DocuWare?** This system that we use is to keep all the information protected in a site very similar to the cloud because it has the same protection mechanism but with other additional tools since we can also send information and emails with any data that we keep stored in the base, it is a system that for us has been very brilliant in the sense that we can keep all the information protected and also at hand to be able to send an email safely. **What do you dislike about DocuWare?** It is clear that this system of Docuware and sending emails is very different from any regular mail, whether it is Gmail or Outlook, because this is a little more obsolete, its tools are old but they do their job, we can be used to their system much more updated and therefore may be a negative point for the software since we get used to it again but to something old. **Recommendations to others considering DocuWare:** I recommend the system and the service because it worked very well and has given favorable results and we are happy with what it has shown us, so far without problems. **What problems is DocuWare solving and how is that benefiting you?** It was definitely one of the main services that solved information problems due to the large number of files that we had on the computer. It was necessary for our employees to have a system in the cloud or very similar so that they keep their information protected and in turn when they whether they are transcribing or creating any type of email, have their data or file at hand to send, it is safe so that the emails arrive without problem we are happy because it works in a correct way, its tool has been very easy to use because We already have prior knowledge of using email and it is still very intuitive. **Official Response from Joan Honig:** > We appreciate you taking the time to review DocuWare Cloud. We're happy to hear that your organization is benefiting from our solution's advanced security, ease of retrieval and its ability to efficiently capture and share data and emails. DocuWare Version 7.3 includes email enhancements. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. If we can be of assistance please reach out to us directly at customer.feedback@docuware.com ### 36. good Software **Rating:** 4.5/5.0 stars **Reviewed by:** Angel M. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about DocuWare?** Interface and modules like autoindex,... **What do you dislike about DocuWare?** dwx files, sometimes its important connect to database and this in Dw cloud is not possible **What problems is DocuWare solving and how is that benefiting you?** Integration with customers platforms Better way for get our customer digital documentacion **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're glad to hear that your company is benefiting from our user-friendly interface and the ease of working with Autoindex which is powered by machine learning. If we can ever be of help, please reach out to us at customer.feedback @docuware.com ### 37. Send additional secure email data protection. **Rating:** 4.0/5.0 stars **Reviewed by:** Harry D. | Automation Test Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about DocuWare?** Saving Documents in the cloud is a process that can be very simple, however they are unique characteristics, Docuware allows us to save the information and be used to send by email when we need it. It is a system for saving documents, images or files that I They allow you to use it whenever you need and it will be at hand so we can send secure and encrypted emails I think it is great to keep loved tools in a single system. **What do you dislike about DocuWare?** Simply some of its usual problems may be the lack of complexity in the creation of emails because we come from emails such as Hotmail or Gmail it can be totally different from the use of Docuware, however it is a much older system but it has functionalities of these emails as the creation of a text, the introduction of images, it is only to adapt to the system. **Recommendations to others considering DocuWare:** I definitely recommend it, it is easy, useful and necessary to use this to save information, sending it when we need it seems very necessary to me because any problem that occurs in the computer and the information is in the cloud, protected and ready to be sent or downloaded, simple and easy. **What problems is DocuWare solving and how is that benefiting you?** Save the information in the cloud and use to send emails when they are sent are much more secure and are received successfully, so I like that it solved very key problems without using additional software applications that protect more information is for that reason. reason i liked it and the cloud servers are perfect. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare Cloud. We're glad that your organization is benefiting from our solution's ability to store documents, images and other file formats efficiently. And that you are happy with the reliability, advanced security and disaster recovery features that are available with cloud-based software. If we can be of assistance, please contact us at customer.feedback@docuware.com. ### 38. Docuware documentation and organization!! **Rating:** 3.5/5.0 stars **Reviewed by:** Mary S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2020 **What do you like best about DocuWare?** This platform allows you to automate and establish continuous performance in addition to an intelligent digital workflow. Using it is very easy, its interface is organized and allows you to digitize documents with the services it provides in the cloud. The basic functions of document management for an administration is incredible. **What do you dislike about DocuWare?** The experience we have with Docuware is very good, the only detail it has is that we have many employees outside of an office, they travel a lot for commercial reasons and they are the main beneficiaries of a mobile application, unfortunately this does not happen at the moment they should improve this, and offer the user a more complete experience in all areas, but nevertheless we are happy with the results obtained. **Recommendations to others considering DocuWare:** This platform is suitable for the administration and management of documents in general, we save a lot of time and the workflow and online processes that are achieved is great, also when comparing it with other platforms you realize that Docuware is steps above many of them, totally recommended. **What problems is DocuWare solving and how is that benefiting you?** We use this application to store documents, this allows us to eliminate all the accumulated paper files and maintain a more organized and clean record in addition to digitizing them. Also the time savings we have now is great, the tools and controls provided by this platform are easy to use and without it, the working hours are too many, for the registration process, documents and the application process. We generally use it to balance and control data processing. **Official Response from Joan Honig:** > Thank you so much for your feedback. We're glad that DocuWare Cloud has enabled your organization to streamline and digitize workflow and improve efficiency. If you would like to get input on how to use the capabilities of DocuWare Mobile apps more fully, please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. ### 39. Provided better workflow in my organisation. **Rating:** 4.5/5.0 stars **Reviewed by:** Yulia F. | Corporate and Internal Communication, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2020 **What do you like best about DocuWare?** It's not hard to use as well as makes my job a lot easier! I can make a workflow as well as then launching it. When you find out the way to develop a workflow, it is going to be fairly easy. Then the end user could just save the files of theirs in DocuWare, along with these will be delivered exactly where they ought to be. Additionally, many instruction materials, DocuWare training programs and online certification programs are actually out there for everyone. From moment to time however, there are actually user workshops in the region of ours which means you are able to send out users to learn much more. As a result, you will find a number of barriers to learning and growing the use of the program of ours. **What do you dislike about DocuWare?** Sometimes the process does not work as it has to. But if this does, we start using our technical guidance to locate an answer, typically within twenty four time, and then we work once again. **Recommendations to others considering DocuWare:** DocuWare is going to take you to the destination of yours in an old, modern way. It is going to change the way you do the job in the workplace. But it is not terrible or perhaps complicated. When you are done, you will be amazed the way you did things before you'd DocuWare. **What problems is DocuWare solving and how is that benefiting you?** Automate the processing and compilation of info from others in one spot. We have observed that in by doing this you save a great deal of time, apart from needing to physically process folders and files in the workplace. And nothing is actually lost because everything is actually in the product. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're delighted that your organization is benefiting from our solution's workflow capabilities. It's also great to hear that you've had a good experience with our software support team and found our training materials to be valuable. If we can ever be of assistance, please contact us at customer.feedback@docuware.com. ### 40. Bring our Office into the 21st Century!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about DocuWare?** Always being able to get assistance whenever needed... The ease of conversation with the sales and support departments. **What do you dislike about DocuWare?** Not having a Manual to help create new workflows without having to search the internet or contact support. Training materials not available when I signed up... **What problems is DocuWare solving and how is that benefiting you?** The most important problem fixed is being able to have all documents indexed and ready for review for Auditors. This was something that generated nice cost savings... **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're happy that our solution is simplifying audit preparation for your company. We're also glad you've had positive experiences working with the DocuWare sales and software support teams. In addition, to online help files built into DocuWare, we recently revamped the DocuWare Knowledge Center. You'll find helpful guides that answer frequently asked questions there. There is also a link to our weekly Product Blog which offers tips and tricks and updates on new versions. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com. ### 41. DocuWare **Rating:** 4.5/5.0 stars **Reviewed by:** Sona P. | Program Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2020 **What do you like best about DocuWare?** I actually love the way this system tracks all files, newspaper. All documents may be downloaded and structured for later use to locate them. All scanned documents are able to be marked with various info so you are able to find them when you do not understand what you're searching for. For safety reasons, different people might have various lock systems or maybe administrative controls put in between them. **What do you dislike about DocuWare?** There is absolutely nothing wrong with this particular program. **Recommendations to others considering DocuWare:** Docuware is actually a really useful scanning plan, enabling access to reports. It is a place to save documents. **What problems is DocuWare solving and how is that benefiting you?** Inter-agency use, training, and efficiency, chance to archive documents for reduction and storage, possibility to limit access to docs. ### 42. Great way to distribute your files among the enterprise. **Rating:** 4.5/5.0 stars **Reviewed by:** Alvaro Trivino R. | Business Analyst of Client Profitability, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about DocuWare?** I like I do not always distribute the files of mine. I can conserve a printout of the file in case I wish to, but I do not need to with Docuware. The power to save PDF files is quite effective since we cannot always create on an actual file. The download feature is actually great in case you simply want to display a specific number of files and never have to check out each one. Docuware has a great deal of details and it appears you are able to tailor the information on your business wants. **What do you dislike about DocuWare?** Docuware can often be very buggy. We produce a route for this procedure, but it never appears to work the very first time. It might be a user mistake, however I am not sure. **Recommendations to others considering DocuWare:** In case you're looking for an affordable means to automate AP as well as invoice import, DocuWare is certainly the answer for you. **What problems is DocuWare solving and how is that benefiting you?** We've solved the issue of having electronic files everywhere. With DocuWare we are able to sign in and search for files created yesterday or perhaps a several years back. It is good to have the ability to search by keyword phrases. I like it collects all sorts of files that I may well need. With DocuWare, there's a lot of space on the desk of mine for me and the workers of mine. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It's great to hear you are taking advantage of the solution's ability to organize files in a secure repository and easily retrieve them using its powerful search capability. We're glad that DocuWare is enabling your organization to realize the benefits of the paperless office. Your experience with workflow is not typical. For assistance in fine-tuning your workflow processes please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. ### 43. Docuware Does Digital Storage! **Rating:** 5.0/5.0 stars **Reviewed by:** Katy W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2020 **What do you like best about DocuWare?** I love that I don't always have papers flying everywhere. I can keep hard copies of files if I choose but with Docuware, I don't need to do that anymore. Having the ability to notate the PDF files is super helpful since we can't always write on the physical document itself. The download function is great when you need to sift through a lot of papers easily without clicking through everything. There is so much detail in Docuware and it seems you can edit very granularly to cater to the business's needs. **What do you dislike about DocuWare?** Docuware can sometimes be very glitchy. We'll create a path for a process and it never seems to work on the first try. Or maybe it will work but somehow it will "break" and the documents don't get to the right people in a timely fashion. This could potentially be user error but I'm not sure. It would be super helpful if there were more beginner tutorials or classes available on how to get started with Docuware. **What problems is DocuWare solving and how is that benefiting you?** We are definitely solving the problem of having papers everywhere. Docuware gives us a place to log in and look up documents from yesterday or from years ago. It's great to be able to search using the "*" and using a keyword. I love that it pulls up all the possible files I could be needing. Docuware has cleared up an awful lot of desk space for myself and my coworkers! **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're happy to hear that your company is experiencing improved productivity as a result of office automation and workflow. There are beginner tutorials built into DocuWare. You can click on the drop-down menu under your name in the DocuWare user interface to access them. DocuWare also offers beginner and advanced user training. Get more information about the 2021 schedule by emailing gary.sarlous@docuware.com. In response to your configuration issues, contact your DocuWare Partner or reach out to us directly at customer.feedback@docuware.com. ### 44. Keep your documents safely and share them. **Rating:** 4.5/5.0 stars **Reviewed by:** Alejandro D. | Executive Creative Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2020 **What do you like best about DocuWare?** DocuWare, in the opinion of mine, is actually a really complete and service that is fast since it enables me to keep documents safely and make use of them when I want. The security of our files is very critical we've no problems with tracking or perhaps losing info to others. We have been making use of this service for much more than one year and we are pleased to see it really works in a different way: the security as well as support system is much more secure compared to our cloud system. **What do you dislike about DocuWare?** It goes against from some other storage methods in it gets to a level where it may be utilized for its own labor. **Recommendations to others considering DocuWare:** There are additional kinds of applications that we are able to look at and examine, but I suggest them. I specifically suggest it for the role of mine. **What problems is DocuWare solving and how is that benefiting you?** As with any business, cloud storage is actually necessary, but we had been searching for an alternative, different functionality in which we could keep all the data of ours in folders, so that service enables us to flow as well as store the info of ours in a different way. We save all in folders since it is on our primary computer, but since it is currently in a protected storage facility, I love it to be seamless and accessible. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare Cloud. We're so glad that your organization is benefiting from the solution's advanced and comprehensive security as well as its ease of use. It great to hear that working with a cloud-based system is seamless and easy to access. If we can ever be of assistance, please contact us at customer.feedback@docuware.com ### 45. GREAT DOCUMENT STORAGE OPTION **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about DocuWare?** DOCUMENT STORAGE AND NOTATION IS WHAT WE USE THIS PRODUCT FOR. HAS ELIMITED ALOT OF PAPER FOR US. **What do you dislike about DocuWare?** SOMETIMES IT CAN BE A BIT CUMBERSOME ON YOUR PC AS IT TAKES ALOT OF RESOURCES WHEN YOU USE THIS THROUGH AN ON SITE SERVER. SOMETIMES YOU NEED TO REFRESH THE DESKTOP APP BY UINSTALLING/REINSTALLING **What problems is DocuWare solving and how is that benefiting you?** ELIMINATES WASTED PAPER **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It's great to hear that our solution's storage and retrieval capabilities are enabling your company to be more efficient and move toward having a paper-free office. Your DocuWare administrator should be able to modify your settings so that you don't have to restart Desktop Apps. If we can ever be of assistance, please reach out to us at customer.feedback@docuware.com. ### 46. Easy to use, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Judy A. | Sr Administrative Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2020 **What do you like best about DocuWare?** User friendly, easy to store documents including emails stored directly from Outlook with attachments, and easy to retrieve and view documents. Excellent customer service. **What do you dislike about DocuWare?** Have had primarily positive experiences. Any issues we've had have been resolved with newer versions of DocuWare. **What problems is DocuWare solving and how is that benefiting you?** No more paper files. Documents are retrievable by all users who need access. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We're so glad that your company is benefiting from using our solution's easy archiving and retrieval and email management capabilities. It's also great to hear that you've had a very positive experience with our Software Support team. Customer satisfaction is very important to us, and we're proud of the work they do. If we can be of assistance, please contact us at customer.feedback.com. ### 47. Lots of cool features to help track documents **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2020 **What do you like best about DocuWare?** I like the workflow designer. It is pretty intuitive to use and helps organize tasks amongst teammates. I find it very easy to find documents in the system. The stamping system is a very nice feature as well. **What do you dislike about DocuWare?** The weak part about the workflow is that it doesn't allow parallel tasks so if a user is a bottleneck the downstream users can't complete their tasks while waiting. **What problems is DocuWare solving and how is that benefiting you?** We make sure all the approvers of our loans review the required document before approving the loans and funding the borrower. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. It's great to hear that our solution's Workflow Designer and stamp function have benefited your organization. DocuWare can accomplish parallel task where a document is sent to multiple users at the same time for a decision. Then all users can take action before it move to the next user/task. DocuWare workflow can also perform escalation, so if a user does not complete a task within a specific timeframe, it is escalated to another user or simple moves to the next step. If you would like assistance with configuring the workflow, please reach out to your DocuWare Partner or contact us directly at cutomer.feedback@docuware.com. ### 48. Effective way to share your documents. **Rating:** 4.5/5.0 stars **Reviewed by:** Natalia D. | Senior Planning and Control Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2020 **What do you like best about DocuWare?** I actually love the fact that DocuWare is able to handle various kinds of documents and store lots of. We are able to access our DocuWare accounts from any unit and synchronize account options and file management, and that is extremely convenient. DocuWare is offered on a variety of operating systems, and that is quite handy for us! Many DocuWare functions are extremely useful. **What do you dislike about DocuWare?** The cost is actually great, however, not the just like for similar online magazines and switching os's. Moreover, DocuWare isn't as popular as some other platforms, so for several clients with DocuWare is hard. **Recommendations to others considering DocuWare:** You have to use DocuWare to produce a far more specific work as well as file sharing setting to stay away from personal contacts, messy email chains and meetings. **What problems is DocuWare solving and how is that benefiting you?** When it concerns inner collaboration, DocuWare has tested its worth since we are able to work in the same environment. By updating documentation as well as editing documents. Through our DocuWare account we are able to use a number of document editors without any difficulties. Generally, we work even more with DocuWare and never have to meet actually and without needing to process documents. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare. We're glad that our solution fits the needs of your organization so well. It's great that DocuWare is improving collaboration and its version control is ensuring that everyone is working with the most recent document version. If you would like suggestions on how to adjust your configuration to better fit the needs of your clients, please reach out to us at customerfeedback.docuware.com ### 49. Docuware allows us to send and receive documents and also track information **Rating:** 3.5/5.0 stars **Reviewed by:** april S. | Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2020 **What do you like best about DocuWare?** Its Automation will allow you to have a digital, stable and safe workflow. It will increase your productivity and work performance, it will allow you to send and receive documents. In addition to Track information. **What do you dislike about DocuWare?** I have no experience that makes me reject the platform, however, the platform configuration must be improved. **Recommendations to others considering DocuWare:** Fully recommended for all small, medium and large companies. They should have at their disposal this great tool that will allow them to increase their profits in less time and with the highest performance of their staff. We continue working with DOCUWARE **What problems is DocuWare solving and how is that benefiting you?** Excellent tool for our company, its automation allows us to have a fluidity of work and better performance, we channel the time saved to dedicate it to other areas. We can work and exchange information, files and documents remotely. **Official Response from Joan Honig:** > Thank you for taking the time to review DocuWare. We appreciate customer feedback. We're happy to hear that your company is experiencing improved productivity as a result of office automation and digital workflow. Please be sure that your organization is working with the most current version of DocuWare. The solution is continually enhanced to add new features and improve performance. To plan a version upgrade, please reach out to your DocuWare Partner or contact us directly at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program. ### 50. Sharing a large number of law files has been solved. **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | RTA Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2020 **What do you like best about DocuWare?** The system we use is actually created to protect all of the info on the site, a little as cloud computing, since it's the same safety mechanisms, but with extra resources. Because we are able to send out emails and messages with all of the information we've saved in the database of ours. This particular system is actually excellent for us since we are able to guard all info by sending it properly, anywhere, whenever! **What do you dislike about DocuWare?** Naturally, this particular Docuware and email process is quite distinct from regular emails, is this is Gmail as well as even still Outlook, since it's more out. **Recommendations to others considering DocuWare:** I suggest this particular program and service since it's so easy to use as well as works well. **What problems is DocuWare solving and how is that benefiting you?** It's one of the most crucial solutions that will help resolve info difficulties due to the amount of law documents we've on the PCs and laptops of ours. It's vital that our workers have a program or perhaps a really comparable method in the cloud to guard the info of theirs. Even when producing or perhaps deciphering some e mail. **Official Response from Joan Honig:** > Thank you so much for taking the time to review DocuWare Cloud. We're happy that your organization is benefiting from our solution's advanced security and email management capabilities. If we can ever be of assistance please reach out to us at customer.feedback@docuware.com. ## DocuWare Discussions - [What are the primary business benefits of DocuWare?](https://www.g2.com/discussions/business-benefits-e4662c7c-e096-43a9-bf60-1885a5ab23b4) - 2 comments, 1 upvote - [What training and support resources are available?](https://www.g2.com/discussions/training-and-support-4afb9627-b776-4101-a4ad-dddbac842236) - 1 comment, 1 upvote - [Is DocuWare secure?](https://www.g2.com/discussions/security-9d7bf0c7-4155-4861-814c-5a6c2b9c3001) - 2 comments, 1 upvote - [Does DocuWare integrate with other applications and hardware?](https://www.g2.com/discussions/integrations-ec11360e-fe7c-4a8e-b7bc-41cceaafc838) - 2 comments, 1 upvote - [Are there any functional differences between the cloud and on-premises versions?](https://www.g2.com/discussions/cloud-vs-on-premises) - 1 comment, 1 upvote - [View DocuWare pricing details and edition comparison](https://www.g2.com/products/docuware/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+03%3A38%3A54+-0500&secure%5Bsession_id%5D=ca988e80-98f5-4496-b6b3-cc49f4c4a4d4&secure%5Btoken%5D=c088ba55f50d67e06d9a1069475b90bc2e8b41eed273b919b828c806e137170e&format=llm_user) ## DocuWare Integrations - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) ## DocuWare Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Edit** - File Type - Color - Crop - Size **Setup** - Activities - Flows - Dependencies - Notifications **Invoice Management** - Capture - Supplier Portal - Repository **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Document Processing** - File Type - Data Extraction - Mobile Capability - Intelligent Processing - Image Enhancement **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Data Management** - Document Identification - Workflows - Version Control **Generative AI** - AI Text Generation - AI Text Summarization **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Process Management** - Process Overview - Process Analysis - Real-Time Process Monitoring - Unstructured Processes - API Connection - Intelligence - Document Approval **Logistics** - Upload - Email Attachment - Direct Send - Document Management - Search **Management** - Updates - Audit Trail - Integration **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Platform Additional Functionality** - Integration - File Conversion - Windows and Mac **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Dashboards** - Resource-based Reports - Data Visualization and Analysis - Quality-Based Reports - Automated Dashboards **Data Extraction** - Entity Recognition - Text Classification **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Customization** - Document Generation - Process Design - Process Repository - No-Code App Development - Low-Code App Development **Analytics** - Due Dates - KPIs **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Collaboration** - Change Tracking - Simultaneous Access - File Sharing - Commenting on Documents **Generative AI** - AI Text Generation **Data Validation** - Accuracy Checking **Agentic AI - OCR** - Autonomous Task Execution **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Collaboration** - Permissions for Sharing - Data Unification - Accessibility - Process Routing **Integration** - Accounting - Payment Integration - ERP **Security** - Authorization - QR Code - Updates on Files **Workflow Automation** - Batch Processing - Process Integration **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Agentic AI - Business Process Management** - Multi-step Planning - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Compliance Standards - Data Encryption **Recovery** - Reporting **Audit** - Filters - Overpayments - Duplicates **Process Development** - Process Routing **Fraud** - Data Generation **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top DocuWare Alternatives - [Laserfiche](https://www.g2.com/products/laserfiche/reviews) - 4.7/5.0 (1,206 reviews) - [Square 9 Softworks](https://www.g2.com/products/square-9-softworks/reviews) - 4.5/5.0 (171 reviews) - [M-Files](https://www.g2.com/products/m-files/reviews) - 4.4/5.0 (229 reviews)