---
title: AbacusCloud Reviews
meta_title: 'AbacusCloud Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how AbacusCloud works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# AbacusCloud Reviews
**Vendor:** Abacusgroup  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About AbacusCloud
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.




## AbacusCloud Reviews
  ### 1. Good work product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhonda A. | Attorney, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2021

**What do you like best about AbacusCloud?**

Once you get the hang of the programs, its user friendly

**What do you dislike about AbacusCloud?**

The tech support is slow to respond but when they do, my problems have all been solved

**Recommendations to others considering AbacusCloud:**

Make sure you take advantage of all the webinars and support opportunities

**What problems is AbacusCloud solving and how is that benefiting you?**

Cloud storage of all my documents. I don't worry about losing flash drives or my hard drive breaking down


## AbacusCloud Discussions
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/abacuscloud-what-is-abacuscloud-used-for)
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/what-is-abacuscloud-used-for)

- [View AbacusCloud pricing details and edition comparison](https://www.g2.com/products/abacuscloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-11+01%3A15%3A50+-0500&secure%5Bsession_id%5D=f90303d7-4a47-4817-9a72-7189df44cd3d&secure%5Btoken%5D=8cd0a4f21b00db1da5d50c0ae65a92f6ec759a37b3b3fd29e39868b00e7573eb&format=llm_user)

## AbacusCloud Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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