# AbacusCloud Reviews
**Vendor:** Abacusgroup  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About AbacusCloud
Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.




## AbacusCloud Reviews
  ### 1. Good work product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rhonda A. | Attorney, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 18, 2021

**What do you like best about AbacusCloud?**

Once you get the hang of the programs, its user friendly

**What do you dislike about AbacusCloud?**

The tech support is slow to respond but when they do, my problems have all been solved

**Recommendations to others considering AbacusCloud:**

Make sure you take advantage of all the webinars and support opportunities

**What problems is AbacusCloud solving and how is that benefiting you?**

Cloud storage of all my documents. I don't worry about losing flash drives or my hard drive breaking down


## AbacusCloud Discussions
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/abacuscloud-what-is-abacuscloud-used-for)
  - [What is AbacusCloud used for?](https://www.g2.com/discussions/what-is-abacuscloud-used-for)

- [View AbacusCloud pricing details and edition comparison](https://www.g2.com/products/abacuscloud/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+23%3A57%3A45+-0500&secure%5Bsession_id%5D=bf11405a-c6e4-47b2-8148-6ef3b104ada9&secure%5Btoken%5D=87efb766b4d6c6566b103b830a0dccd905ce73c193bccff3dfea3145fb55fc68&format=llm_user)

## AbacusCloud Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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