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Compare Kapture CX and Salesforce Sales Cloud

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At a Glance
Kapture CX
Kapture CX
Star Rating
(358)4.5 out of 5
Market Segments
Mid-Market (56.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users Per Month
Browse all 3 pricing plans
Salesforce Sales Cloud
Salesforce Sales Cloud
Star Rating
(25,419)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Salesforce Sales Cloud excels in providing a comprehensive view of customer data, with users appreciating its ability to consolidate leads, opportunities, and customer insights into one platform. This integration helps teams make informed decisions quickly.
  • Users say Kapture CX stands out for its user-friendly interface and seamless integration of multiple communication channels. Reviewers highlight how the platform allows support agents to manage interactions from email, chat, social media, and phone in a single dashboard, streamlining their workflow.
  • According to verified reviews, Salesforce Sales Cloud has a solid reputation for managing leads and forecasting, with users noting that it can significantly enhance task organization when set up correctly. However, some users mention that it can be complex to configure initially.
  • Reviewers mention that Kapture CX's centralized ticket management system is a key feature, enabling efficient tracking of customer queries across various channels. This capability is particularly praised for improving response times and overall customer satisfaction.
  • G2 reviewers highlight that while Salesforce Sales Cloud has a robust feature set, its ease of setup and administration can be challenging for some users, which may require additional training or support to fully leverage its capabilities.
  • Users report that Kapture CX not only offers a user-friendly experience but also provides strong support, with many praising the quality of assistance received. This aspect contributes to a smoother implementation process and ongoing usage, making it a favorable choice for teams looking for reliable customer support tools.
Pricing
Entry-Level Pricing
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Browse all 3 pricing plans
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Browse all 4 pricing plans
Free Trial
Kapture CX
No trial information available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
9.0
302
8.8
13,875
Ease of Use
9.1
303
8.2
17,862
Ease of Setup
9.1
256
7.8
8,820
Ease of Admin
8.7
114
7.9
4,463
Quality of Support
8.8
301
8.1
12,110
Has the product been a good partner in doing business?
8.8
115
8.4
4,426
Product Direction (% positive)
9.4
275
8.3
13,549
Features by Category
Not enough data
8.2
10,803
Sales Force Automation
Not enough data
8.8
9503
|
Verified
Not enough data
8.3
6398
|
Verified
Not enough data
8.7
9231
|
Verified
Not enough data
8.3
9475
|
Verified
Not enough data
8.0
7320
|
Verified
Not enough data
8.2
7613
|
Verified
Not enough data
8.0
6759
|
Verified
Not enough data
8.1
6658
|
Verified
Not enough data
8.3
7409
|
Verified
Marketing Automation
Not enough data
8.0
6670
|
Verified
Not enough data
8.1
6991
|
Verified
Not enough data
8.5
8040
|
Verified
Not enough data
7.9
5428
Customer Support
Not enough data
8.3
6820
|
Verified
Not enough data
8.1
6387
|
Verified
Not enough data
8.2
6787
|
Verified
Not enough data
8.0
5498
|
Verified
Not enough data
8.2
5992
|
Verified
Reporting & Analytics
Not enough data
8.5
8964
|
Verified
Not enough data
8.5
9144
|
Verified
Not enough data
8.2
7444
|
Verified
Mobile & Social
Not enough data
7.9
5621
|
Verified
Not enough data
7.8
5248
|
Verified
Not enough data
7.7
6099
|
Verified
Platform
Not enough data
8.6
3603
|
Verified
Not enough data
8.5
3607
|
Verified
Not enough data
8.6
3626
|
Verified
Not enough data
8.4
2899
|
Verified
Not enough data
8.5
3175
|
Verified
Not enough data
8.1
3192
|
Verified
Not enough data
8.7
3606
|
Verified
Not enough data
8.1
3028
Integration
Not enough data
8.5
2604
|
Verified
Not enough data
8.5
3067
|
Verified
Not enough data
8.5
2895
|
Verified
Generative AI
Not enough data
7.6
887
Agentic AI - CRM
Not enough data
7.8
248
Not enough data
7.9
246
Not enough data
8.2
246
Not enough data
8.0
241
Not enough data
8.0
238
Not enough data
8.0
241
Not enough data
8.2
243
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
176
Not enough data
Ticket and Case Management
8.9
108
Not enough data
8.8
98
Not enough data
8.7
93
Not enough data
8.7
89
Not enough data
8.4
90
Not enough data
8.6
88
Not enough data
8.6
89
Not enough data
8.8
93
Not enough data
Generative AI
8.2
66
Not enough data
8.3
66
Not enough data
Agentic AI - Help Desk
7.7
28
Not enough data
7.6
28
Not enough data
8.0
28
Not enough data
Communication Channels
9.0
86
Not enough data
8.8
86
Not enough data
8.5
83
Not enough data
8.7
84
Not enough data
8.8
79
Not enough data
Platform
8.2
78
Not enough data
8.7
105
Not enough data
8.6
86
Not enough data
8.6
87
Not enough data
8.4
88
Not enough data
8.5
83
Not enough data
8.6
22
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.5
18
Not enough data
8.4
17
Not enough data
Interaction
8.3
16
Not enough data
8.5
16
Not enough data
8.6
16
Not enough data
8.5
16
Not enough data
8.7
15
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.8
15
Not enough data
8.6
15
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.6
15
Not enough data
8.6
15
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.8
14
Not enough data
8.6
15
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Not enough data
8.6
46
Cartography
Not enough data
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Analysis
Not enough data
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Reporting
Not enough data
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.8
413
Lead Facilitation
Not enough data
8.6
273
Not enough data
8.8
296
Not enough data
8.8
316
Not enough data
8.6
291
Organization
Not enough data
8.9
353
Not enough data
8.8
344
Not enough data
8.8
339
Performance Analysis
Not enough data
8.4
285
Not enough data
8.8
307
Sales Analysis
Not enough data
8.4
284
Not enough data
8.8
301
Generative AI
Not enough data
8.5
126
Not enough data
8.4
126
Agentic AI - AI Sales Assistant
Not enough data
9.1
28
Not enough data
9.0
28
Not enough data
9.0
27
Not enough data
9.0
26
Not enough data
9.2
28
Not enough data
9.1
27
Not enough data
9.2
28
Not enough data
8.3
610
Integrated Workflows
Not enough data
8.7
521
Not enough data
8.5
514
Not enough data
8.1
468
Not enough data
8.1
463
Not enough data
8.8
525
Not enough data
8.4
471
Not enough data
8.6
483
Repeatability and Reportability
Not enough data
8.4
485
Not enough data
8.7
504
Not enough data
8.7
501
Not enough data
8.3
486
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
465
Not enough data
8.4
473
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
270
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.4
90
Not enough data
8.6
87
Not enough data
8.4
90
Not enough data
8.3
89
Not enough data
8.3
90
Not enough data
8.5
89
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
8.9
36
Not enough data
Administration
8.8
31
Not enough data
8.9
28
Not enough data
8.6
28
Not enough data
Knowledge Management
9.1
28
Not enough data
9.3
27
Not enough data
8.5
27
Not enough data
Compliance
8.6
28
Not enough data
8.8
28
Not enough data
8.7
28
Not enough data
8.9
27
Not enough data
Customer Support
9.0
29
Not enough data
9.0
29
Not enough data
8.8
28
Not enough data
Data Security
8.7
26
Not enough data
9.0
27
Not enough data
9.1
25
Not enough data
8.8
25
Not enough data
Administration
9.0
27
Not enough data
8.9
29
Not enough data
9.1
30
Not enough data
Generative AI
8.7
21
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
8.8
181
Call Analytics
Not enough data
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Generative AI
Not enough data
8.2
58
Agentic AI - Conversation Intelligence
Not enough data
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Customer Communications ManagementHide 10 FeaturesShow 10 Features
8.4
85
Not enough data
Channels
8.9
76
Not enough data
8.5
72
Not enough data
8.2
74
Not enough data
Design
8.7
74
Not enough data
8.4
74
Not enough data
8.7
76
Not enough data
8.7
76
Not enough data
8.6
74
Not enough data
Generative AI
7.6
38
Not enough data
7.5
38
Not enough data
Complaint ManagementHide 8 FeaturesShow 8 Features
8.4
80
Not enough data
Usability
8.6
73
Not enough data
8.7
71
Not enough data
9.0
71
Not enough data
Reporting
8.7
73
Not enough data
8.4
72
Not enough data
8.7
73
Not enough data
Generative AI
7.3
33
Not enough data
7.8
33
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
8.8
39
Not enough data
Responses
9.0
35
Not enough data
8.9
35
Not enough data
8.9
35
Not enough data
9.0
35
Not enough data
9.0
34
Not enough data
Platform
8.6
33
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.8
33
Not enough data
8.8
34
Not enough data
8.9
35
Not enough data
9.0
33
Not enough data
Generative AI
8.8
14
Not enough data
7.9
13
Not enough data
7.2
7
Not enough data
Feedback Management
7.6
7
Not enough data
6.7
7
Not enough data
7.9
7
Not enough data
Feedback Analysis
6.4
7
Not enough data
8.1
7
Not enough data
6.1
6
Not enough data
Feedback Sources
7.9
7
Not enough data
6.7
7
Not enough data
7.4
7
Not enough data
6.9
7
Not enough data
Generative AI
7.3
5
Not enough data
7.7
5
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
8.1
48
Not enough data
Conversational Platform
8.3
42
Not enough data
8.2
42
Not enough data
8.1
41
Not enough data
8.0
41
Not enough data
Support Automation
8.0
40
Not enough data
8.4
41
Not enough data
7.9
41
Not enough data
8.3
41
Not enough data
Generative AI
8.0
23
Not enough data
7.5
22
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
8.3
72
Revenue Sourcing and Forecasting
Not enough data
8.6
65
Not enough data
8.4
65
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
CRM Data Enrichment
Not enough data
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Account Management
Not enough data
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Not enough data
8.7
40
Territory Mapping
Not enough data
8.8
37
Not enough data
8.7
35
Not enough data
8.5
35
Route Planning
Not enough data
9.0
34
Not enough data
9.1
36
Not enough data
9.2
37
Sales Performance Management
Not enough data
8.4
32
Not enough data
8.5
35
Not enough data
9.1
35
Presentation and Forms
Not enough data
8.1
31
Not enough data
8.4
34
Not enough data
8.6
34
Not enough data
8.3
175
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Agentic AI - Business Scheduling
Not enough data
8.3
33
Not enough data
8.4
35
9.0
134
Not enough data
Generative AI
7.9
7
Not enough data
7.1
7
Not enough data
6.2
7
Not enough data
Communication
9.7
28
Not enough data
9.7
29
Not enough data
9.6
29
Not enough data
9.2
28
Not enough data
9.5
26
Not enough data
Internal Use
8.7
105
Not enough data
9.9
27
Not enough data
9.2
29
Not enough data
9.2
27
Not enough data
9.9
28
Not enough data
9.6
28
Not enough data
8.6
75
Not enough data
Generative AI
8.6
48
Not enough data
Self-Service Experience
8.9
66
Not enough data
8.5
63
Not enough data
8.5
61
Not enough data
8.3
60
Not enough data
8.7
62
Not enough data
Self-Service Platform
8.6
63
Not enough data
8.6
60
Not enough data
8.6
61
Not enough data
8.7
58
Not enough data
Agentic AI - Customer Self-Service
8.7
20
Not enough data
8.6
20
Not enough data
8.8
20
Not enough data
8.8
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.5
20
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
8.7
56
Not enough data
Generative AI
8.7
40
Not enough data
8.7
40
Not enough data
Process
Feature Not Available
Not enough data
8.8
52
Not enough data
8.4
49
Not enough data
Channels
9.0
52
Not enough data
8.8
53
Not enough data
8.4
48
Not enough data
8.9
48
Not enough data
9.0
48
Not enough data
Insight
8.6
51
Not enough data
8.6
52
Not enough data
8.5
46
Not enough data
8.9
50
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
7.4
7
Not enough data
Generative AI
7.5
6
Not enough data
7.2
6
Not enough data
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Field Service ManagementHide 18 FeaturesShow 18 Features
8.5
21
Not enough data
Generative AI
7.2
9
Not enough data
7.8
9
Not enough data
Before the Job
7.8
16
Not enough data
8.5
12
Not enough data
8.5
16
Not enough data
8.6
17
Not enough data
On the Job
9.3
14
Not enough data
7.9
16
Not enough data
9.0
12
Not enough data
8.2
14
Not enough data
8.8
15
Not enough data
After the Job
8.9
17
Not enough data
8.7
15
Not enough data
9.1
11
Not enough data
8.9
12
Not enough data
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.5
191
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
172
Not enough data
8.6
170
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
167
Not enough data
8.5
172
Quota & Capacity Management - Sales Planning
Not enough data
8.4
169
Not enough data
8.4
176
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
58
Not enough data
8.5
57
Not enough data
8.5
505
Agentic AI - Lead Scoring
Not enough data
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.0
57
Attribution
Not enough data
8.9
452
Not enough data
8.9
456
Not enough data
8.6
436
Discovery
Not enough data
8.9
460
Not enough data
8.6
454
Not enough data
8.6
434
Management
Not enough data
8.5
422
Not enough data
8.6
442
Platform
Not enough data
8.6
433
Not enough data
8.6
433
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
8.5
678
Agentic AI - Sales Performance Management
Not enough data
8.5
76
Not enough data
8.6
75
Not enough data
8.5
77
Incentives
Not enough data
8.2
439
Not enough data
8.4
503
Not enough data
8.0
437
Not enough data
8.6
514
Personalization
Not enough data
8.6
485
Not enough data
8.8
562
Not enough data
8.9
595
Not enough data
8.6
537
Administrative
Not enough data
8.7
566
Not enough data
8.5
529
Not enough data
8.4
510
Not enough data
8.3
709
Agentic AI - Email Tracking
Not enough data
8.1
63
Not enough data
8.4
61
Not enough data
8.4
61
Not enough data
8.2
62
Not enough data
8.4
62
Not enough data
8.3
61
Not enough data
8.3
64
Analytics
Not enough data
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Customizations
Not enough data
8.7
621
Not enough data
8.5
591
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
597
Generative AI
Not enough data
7.5
291
Not enough data
8.5
1,188
Agentic AI - Sales Analytics
Not enough data
8.3
81
Not enough data
8.6
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Data Sourcing
Not enough data
8.5
966
Not enough data
8.7
997
Not enough data
8.3
901
Not enough data
8.7
1029
Not enough data
8.6
961
Predictive Analytics
Not enough data
8.4
945
Not enough data
8.6
958
Not enough data
8.1
854
Not enough data
8.3
894
Sales Management
Not enough data
8.7
983
Not enough data
8.1
857
Not enough data
8.6
980
Not enough data
8.8
1049
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.7
218
Agentic AI - Outbound Call Tracking
Not enough data
8.6
39
Not enough data
8.6
40
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
44
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
188
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
8.7
311
Agentic AI - Sales Coaching
Not enough data
9.0
22
Not enough data
8.9
22
Not enough data
9.1
23
Not enough data
9.2
23
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Feedback
Not enough data
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
229
Not enough data
8.7
201
Generative AI
Not enough data
7.6
73
Not enough data
8.3
438
Agentic AI - Sales Enablement
Not enough data
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Content Management
Not enough data
8.3
353
Not enough data
8.1
344
Not enough data
8.2
329
Not enough data
8.5
319
Not enough data
8.3
337
Analytics
Not enough data
8.7
345
Not enough data
8.4
342
Not enough data
8.4
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Revenue Enablement - Sales Enablement
Not enough data
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
7.9
36
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
14
Not enough data
8.1
15
Not enough data
7.6
14
Not enough data
7.7
15
Not enough data
7.6
15
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
15
Not enough data
7.6
15
Not enough data
8.3
14
Not enough data
8.1
14
Not enough data
Automation
8.2
15
Not enough data
7.9
15
Not enough data
8.3
15
Not enough data
Autonomy
8.1
15
Not enough data
7.9
15
Not enough data
8.0
15
Not enough data
8.1
15
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Kapture CX
Kapture CX
Small-Business(50 or fewer emp.)
28.1%
Mid-Market(51-1000 emp.)
56.3%
Enterprise(> 1000 emp.)
15.6%
Salesforce Sales Cloud
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
20.5%
Mid-Market(51-1000 emp.)
46.0%
Enterprise(> 1000 emp.)
33.5%
Reviewers' Industry
Kapture CX
Kapture CX
Consumer Services
14.1%
Pharmaceuticals
7.8%
Health, Wellness and Fitness
6.9%
Telecommunications
5.9%
Retail
5.6%
Other
59.7%
Salesforce Sales Cloud
Salesforce Sales Cloud
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Alternatives
Kapture CX
Kapture CX Alternatives
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Salesforce Sales Cloud
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Outreach
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Discussions
Kapture CX
Kapture CX Discussions
What is CRM and its functions?
3 Comments
Priyanshu  C.
PC
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
Kapture C.
KC
Hi Lowin, Thanks for your query You can configure and customize the platform but you cannot customize the User Interface. Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
Estelle N.
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Salesforce Sales Cloud
Salesforce Sales Cloud Discussions
When do you need a CRM?
11 Comments
Mohammad Fahad A.
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post! Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
Anamika S.
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
Manoj M.
MM
1. Customer Management, 2. Employee Day to Day Activity tracking, 3. Make your business process smooth 4. Automated workflow 5. Validated workflow...Read more