G2 reviewers report that Salesforce Sales Cloud excels in providing a comprehensive view of customer data, with users appreciating its ability to consolidate leads, opportunities, and customer insights into one platform. This integration helps teams make informed decisions quickly.
Users say Kapture CX stands out for its user-friendly interface and seamless integration of multiple communication channels. Reviewers highlight how the platform allows support agents to manage interactions from email, chat, social media, and phone in a single dashboard, streamlining their workflow.
According to verified reviews, Salesforce Sales Cloud has a solid reputation for managing leads and forecasting, with users noting that it can significantly enhance task organization when set up correctly. However, some users mention that it can be complex to configure initially.
Reviewers mention that Kapture CX's centralized ticket management system is a key feature, enabling efficient tracking of customer queries across various channels. This capability is particularly praised for improving response times and overall customer satisfaction.
G2 reviewers highlight that while Salesforce Sales Cloud has a robust feature set, its ease of setup and administration can be challenging for some users, which may require additional training or support to fully leverage its capabilities.
Users report that Kapture CX not only offers a user-friendly experience but also provides strong support, with many praising the quality of assistance received. This aspect contributes to a smoother implementation process and ongoing usage, making it a favorable choice for teams looking for reliable customer support tools.
Pricing
Entry-Level Pricing
Kapture CX
ENTERPRISE
Contact Us
1 Users Per Month
Includes all features in Professional, plus...
Ticketing System
Omnichannel - Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
CRM stands for Customer Relationship Management and is a software system that helps business owners easily track all communications and nurture relationships...Read more
Can I customize my interface on this platform?
1 Comment
KC
Hi Lowin,
Thanks for your query
You can configure and customize the platform but you cannot customize the User Interface.
Kapture is a CRM Platform on...Read more
Please make user interface bit attractive
1 Comment
EN
It is a support used to highlight the attractive object, it can be makeup for a person, it can be a belt for a dog or something else that beautifies.Read more
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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