1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [Kapture CX Discussions](https://www.g2.com/products/kapture-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da59683d960369b2c21858be7ecf7d03/kapture-cx.png "Product Avatar Image") ](/products/kapture-cx/reviews) [ Kapture CX ](/products/kapture-cx/reviews) (363)4.5/5 Kapture is an enterprise-grade, generative AI-powered omnichannel customer experience management platform designed to enhance customer support and engagement. This innovative solution empowers businesses to adapt to the evolving expectations of their customers, transforming standard interactions into exceptional experiences. By leveraging advanced technology and a customer-centric approach, Kapture ensures that every engagement is personalized and relevant, addressing the unique needs of each individual. Targeted primarily at businesses in sectors such as retail, banking, financial services and insurance (BFSI), travel, and consumer durables, Kapture serves over 1,000 organizations across 16 countries. This diverse clientele benefits from Kapture's ability to streamline customer interactions across various channels, including social media, email, chat, and voice. The platform is particularly valuable for companies aiming to enhance their customer service capabilities, improve satisfaction rates, and foster lasting relationships with their customers. Kapture's key features include intelligent routing, real-time analytics, and a unified dashboard that provides a comprehensive view of customer interactions. The intelligent routing system ensures that inquiries are directed to the most suitable agents based on their expertise, leading to quicker and more effective resolutions. Real-time analytics empower businesses to monitor performance metrics, identify trends, and make data-driven decisions to enhance service quality. The unified dashboard consolidates information from multiple channels, enabling support teams to respond promptly and effectively to customer needs. Utilizing Kapture offers benefits that extend beyond improved customer satisfaction. By providing tailored experiences and leveraging AI-driven insights, businesses can increase operational efficiency and reduce response times. Kapture's focus on context and intelligence in every resolution helps organizations not only meet but exceed customer expectations. This capability is particularly crucial in competitive markets where customer loyalty is paramount. Kapture distinguishes itself in the customer experience management category by combining advanced technology with a deep understanding of customer needs. Its omnichannel approach ensures that businesses can engage with their customers seamlessly, regardless of the platform, while its generative AI capabilities facilitate continuous improvement in service delivery. This makes Kapture an essential tool for organizations looking to elevate their customer support and create meaningful, lasting connections with their clientele. Show More * * * ### 29 Discussions ### 28 Participants ### 70.0 Nps Score Already have Kapture CX? ### All Kapture CX Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 1 year ago More Options - [ # What do you recommend for companies considering Kapture CX for customer experience management? ](/discussions/what-do-you-recommend-for-companies-considering-kapture-cx-for-customer-experience-management) What do you recommend for companies considering Kapture CX for customer experience management? [ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software) [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.&title=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is CRM and its functions? ](/discussions/kapture-crm-what-is-crm-and-its-functions) What is CRM and its functions? [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ CRM Software ](https://www.g2.com/tags/crm-software)[ help desk software ](https://www.g2.com/tags/help-desk-software) [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.&title=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Khushboo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushboo V.") KV Loading... [Khushboo V.](https://www.g2.com/users/4ad4affe-63ef-4e3b-ba95-cca205686ec7 "Khushboo V.") • over 5 years ago Product Success Manager @ Sprinklr | Product Manager | Ex- RPG Product Success Manager @ Sprinklr | Product Manager | Ex- RPG More Options - [ # Please make user interface bit attractive ](/discussions/please-make-user-interface-bit-attractive) Ticketing system, live chat support, multiple support agent assistant and lots of customisation based upon our requirements [ CRM Software ](https://www.g2.com/tags/crm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.&title=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Lowin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lowin G.") LG Loading... [Lowin G.](https://www.g2.com/users/dd56edca-a319-44c0-9a6d-16aff87471c9 "Lowin G.") • almost 7 years ago Senior Marketing Communications Manager At samsung Electronics Senior Marketing Communications Manager At samsung Electronics More Options - [ # Can I customize my interface on this platform? ](/discussions/can-i-customize-my-interface-on-this-platform) How can I customize my interface on this platform? [ CRM Software ](https://www.g2.com/tags/crm-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.&title=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Kapture+CX+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Kapture+CX+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%0aAsk+Kapture+CX+questions+and+get+answers+from+expert+users+in+our+Kapture+CX+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts Start A Discussion * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e268d36b85b5e250a445343904bb08ea/kapture-cx.svg "Product Avatar Image") ### Have you used Kapture CX before? Answer a few questions to help the Kapture CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fkapture-cx%2Fdiscuss%3Fsmall_ask%3Dkapture-cx) No ## Top Contributors in Kapture CX 1 ![Naveen Kumar K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naveen Kumar K.") NK Loading... ### [Naveen Kumar K.](https://www.g2.com/users/f923590b-b413-4343-9f6a-45efc328807a "Naveen Kumar K.") Area sales manager 2 pts 2 ![Kapture C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kapture C.") KC Loading... ### [Kapture C.](https://www.g2.com/users/f4ef5bad-9fca-4f1f-b7ee-9bff962b1210 "Kapture C.") Head Sales Marketing 1 pt 3 ![Khushboo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Khushboo V.") KV Loading... ### [Khushboo V.](https://www.g2.com/users/4ad4affe-63ef-4e3b-ba95-cca205686ec7 "Khushboo V.") Product Manager - Growth 1 pt 4 ![Estelle N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Estelle N.") EN Loading... ### [Estelle N.](https://www.g2.com/users/32d40cad-6bca-4f2d-a4fe-dce05c43305a "Estelle N.") Assistante administrative et comptable 1 pt 5 ![Prabhat M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabhat M.") PM Loading... ### [Prabhat M.](https://www.g2.com/users/3418054e-e922-4890-989f-d57168853b69 "Prabhat M.") Head: Customer Delight 1 pt