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At a Glance
Market Segments
Small-Business (53.7% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$49.00 5 Users Per Month
Free
Bitrix24
Star Rating
(590)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansZoho CRM
Star Rating
(2,812)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while Bitrix24 follows closely with 8.4. Reviewers mention that Zoho's intuitive interface makes it easier to manage customer relationships effectively.
- Reviewers mention that Bitrix24 shines in Task / Activity Management with a score of 8.8, compared to Zoho CRM's 8.2. Users appreciate Bitrix24's robust task assignment features and the ability to track progress seamlessly.
- Users on G2 highlight that Zoho CRM has a slight edge in Ease of Use with a score of 8.3, while Bitrix24 scores 7.9. Reviewers say that Zoho's user-friendly design allows for quicker onboarding and less training time.
- Reviewers mention that Bitrix24 outperforms in Opportunity & Pipeline Management with a score of 8.6, while Zoho CRM scores 8.2. Users report that Bitrix24's visual pipeline tools help them better forecast sales and manage leads.
- G2 users report that Zoho CRM provides better Quality of Support with a score of 7.6, compared to Bitrix24's 7.7. However, users mention that Bitrix24's support is responsive, but Zoho's support team is often praised for their in-depth knowledge and helpfulness.
- Users say that both products are competitive in Customization, with Zoho CRM scoring 8.1 and Bitrix24 at 7.9. Reviewers mention that Zoho's customization options allow for tailored workflows that fit specific business needs, enhancing overall user experience.
Pricing
Entry-Level Pricing
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Bitrix24
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.2
490
8.4
2,387
Ease of Use
7.9
496
8.3
2,401
Ease of Setup
7.7
208
7.9
1,172
Ease of Admin
7.6
187
8.0
998
Quality of Support
7.7
451
7.6
2,182
Has the product been a good partner in doing business?
7.8
177
8.0
974
Product Direction (% positive)
8.2
480
8.0
2,325
Features by Category
Sales Force Automation
8.4
75
8.5
1606
|
Verified
8.2
68
8.3
861
|
Verified
8.5
74
8.2
1530
|
Verified
8.8
78
8.2
1611
|
Verified
7.9
71
7.8
1173
|
Verified
8.4
73
8.4
656
|
Verified
8.1
70
7.9
1205
|
Verified
7.9
72
8.0
1191
|
Verified
8.2
74
8.2
1305
|
Verified
Marketing Automation
8.1
74
8.0
1323
|
Verified
8.1
73
7.9
1286
|
Verified
8.6
79
8.3
1502
|
Verified
7.8
72
7.9
1112
|
Verified
Customer Support
8.0
77
8.0
1185
|
Verified
7.9
78
7.9
1189
|
Verified
8.3
77
7.9
1222
|
Verified
8.2
73
7.8
1056
|
Verified
8.0
77
8.0
1099
|
Verified
Reporting & Analytics
8.3
75
8.2
1482
|
Verified
8.1
76
8.2
1539
|
Verified
7.7
71
8.1
1039
|
Verified
Mobile & Social
8.1
73
8.1
1068
|
Verified
8.1
72
8.0
1079
|
Verified
8.3
71
8.0
1184
|
Verified
Platform
8.0
64
8.1
845
|
Verified
7.9
64
8.1
816
|
Verified
7.9
63
8.4
847
|
Verified
7.8
61
8.1
640
|
Verified
7.2
58
7.8
538
|
Verified
7.8
61
8.1
708
|
Verified
8.1
62
8.4
829
|
Verified
7.7
58
8.1
652
|
Verified
Integration
7.8
61
8.3
640
|
Verified
7.9
61
8.1
621
|
Verified
7.7
59
7.9
589
|
Verified
Generative AI
Feature Not Available
8.1
174
Agentic AI - CRM
8.9
15
8.1
63
9.0
15
8.3
62
8.9
15
8.1
62
8.6
15
8.0
62
8.7
15
8.2
62
8.6
15
8.2
62
9.0
16
8.3
62
Ticket and Case Management
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
Generative AI
5.0
5
Not enough data
4.3
5
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
Platform
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
87
Not enough data
8.2
83
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
File Management
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Not enough data
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Not enough data
Administration
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Not enough data
Platform
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.8
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
7.8
15
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
58
|
Verified
Not enough data
8.8
56
Not enough data
8.8
43
Platform
Not enough data
8.8
62
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
60
|
Verified
Employee Features
Not enough data
9.0
63
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.9
65
|
Verified
Tasks
8.7
44
Not enough data
8.7
42
Not enough data
8.7
47
Not enough data
8.9
47
Not enough data
8.4
42
Not enough data
8.2
42
Not enough data
8.2
44
Not enough data
8.4
43
Not enough data
Projects
8.1
44
Not enough data
8.5
43
Not enough data
8.0
41
Not enough data
8.9
44
Not enough data
8.3
40
Not enough data
8.2
40
Not enough data
7.8
41
Not enough data
7.9
42
Not enough data
7.8
40
Not enough data
8.1
42
Not enough data
7.7
37
Not enough data
Resource Management
8.1
40
Not enough data
8.3
40
Not enough data
8.6
40
Not enough data
Project Monitoring
7.8
41
Not enough data
7.9
40
Not enough data
8.2
41
Not enough data
Generative AI
6.7
24
Not enough data
7.4
24
Not enough data
Agentic AI - Project Management
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Organization
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.5
68
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
70
Sales Analysis
Not enough data
8.4
64
Not enough data
8.4
68
Generative AI
Not enough data
8.1
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
156
Not enough data
8.8
153
Not enough data
8.3
143
Not enough data
8.2
138
Not enough data
8.9
151
Not enough data
8.8
150
Not enough data
8.5
145
Repeatability and Reportability
Not enough data
8.4
142
Not enough data
8.6
147
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
7.9
118
AI and Automation
Not enough data
8.3
143
Not enough data
8.4
142
Not enough data
8.3
137
Not enough data
8.1
130
Not enough data
7.8
123
Generative AI
Not enough data
7.4
67
Agentic AI - Sales Engagement
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Presenter Tools
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
Conferencing Options
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Application Tools
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
9.0
5
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Knowledge Dissemination
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
Planning
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Not enough data
Platform Basics
Not enough data
8.4
90
Not enough data
8.5
85
Not enough data
8.5
89
Not enough data
8.3
81
Not enough data
8.8
49
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Communication
8.2
10
Not enough data
8.0
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
7.8
10
Not enough data
Content & Documents
7.8
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
6.8
10
Not enough data
Controls
7.0
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
Project Management
7.7
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
6.8
10
Not enough data
Remote Collaboration
7.2
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Not enough data
Generative AI
6.7
10
Not enough data
7.0
11
Not enough data
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Not enough data
Meeting Coordination
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Not enough data
Software Type
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.9
39
Not enough data
8.8
39
Not enough data
8.6
39
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
8.0
39
Not enough data
8.2
39
Analytics
Not enough data
9.1
39
Not enough data
8.8
39
Customization
Not enough data
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
8.6
38
Calendar View
8.1
8
Not enough data
7.5
8
Not enough data
Shared Calendar
8.1
8
Not enough data
7.9
8
Not enough data
Accessibility
7.5
8
Not enough data
7.9
8
Not enough data
Integration
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
Notifications
8.1
7
Not enough data
7.4
7
Not enough data
Generative AI
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Not enough data
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
151
|
Verified
Not enough data
8.4
158
|
Verified
Not enough data
8.0
150
|
Verified
Not enough data
8.4
159
|
Verified
Personalization
Not enough data
8.5
175
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.4
169
|
Verified
Administrative
Not enough data
8.5
167
|
Verified
Not enough data
8.5
171
|
Verified
Not enough data
8.3
159
Agentic AI - Email Tracking
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
6.9
27
Not enough data
6.9
28
Not enough data
7.3
28
Not enough data
7.5
28
Analytics
Not enough data
8.3
132
Not enough data
8.4
138
Not enough data
8.4
139
Customizations
Not enough data
8.7
143
Not enough data
8.8
140
Not enough data
8.8
140
Not enough data
8.7
136
Not enough data
8.6
141
Generative AI
Not enough data
7.6
56
Agentic AI - Sales Analytics
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
7.1
27
Not enough data
7.2
27
Not enough data
7.3
27
Data Sourcing
Not enough data
8.3
140
Not enough data
8.4
144
Not enough data
8.2
137
Not enough data
8.6
149
Not enough data
8.5
140
Predictive Analytics
Not enough data
8.5
140
Not enough data
8.3
133
Not enough data
8.0
120
Not enough data
8.2
126
Sales Management
Not enough data
8.5
147
Not enough data
8.3
126
Not enough data
8.5
139
Not enough data
8.8
146
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Marketing and Advertising
9.9%
Higher Education
5.9%
Computer Software
5.6%
Telecommunications
3.4%
Other
60.9%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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