# Best VoIP Providers - Page 3 ## How Many VoIP Providers Products Does G2 Track? **Total Products under this Category:** 425 ### Category Stats (Aug 2026) - **Average Rating:** 4.37/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Phone2 (+6.03%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank VoIP Providers Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 61,200+ Authentic Reviews - 425+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for VoIP Providers ![G2 Grid® for VoIP Providers plotting products by satisfaction and market presence](https://www.g2.com/categories/voip-providers/grids.png?focus%5B%5D=1173&focus%5B%5D=53495&focus%5B%5D=1451753&focus%5B%5D=129760&focus%5B%5D=18255&focus%5B%5D=16314&focus%5B%5D=70977&focus%5B%5D=71595) Highlighted products: RingEX, Nextiva, Zoom Phone, Quo, Webex Suite, Dialpad Connect, Webex Calling, and 8x8 Work. Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=ringex&focus%5B%5D=nextiva&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=quo-quo&focus%5B%5D=cisco-webex-suite&focus%5B%5D=dialpad-connect&focus%5B%5D=webex-calling&focus%5B%5D=8x8-work) **Sponsored** ### 3CX 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=118&secure%5Bchosen_at%5D=2026-08-04T03%3A05%3A17Z&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=118&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=15858&secure%5Bresource_id%5D=118&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvoip-providers%3Fpage%3D3%26tab%3D%253D&secure%5Btoken%5D=fe819ba883048b490358896c21f46927103055a8eac1b9d0e20b8daef0473637&secure%5Burl%5D=https%3A%2F%2Fwww.3cx.com%2Fpbx%2Fsip-trunks%2F%3Futm_source%3Dg2%26utm_medium%3Dclicks_campaign%26utm_content%3Dvoip&secure%5Burl_type%5D=custom_url) ### [MightyCall](https://www.g2.com/products/mightycall/reviews) MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity. With the best UI in the industry, MightyCall enables SMBs to manage their setup easily without losing the quality and range of enterprise-level features. Set up - Enjoy the simple setup process with our intuitive flowchart. Communicate - Manage the flow of both incoming and
outbound calls and increase your team’s
productivity. Collaborate - Track performance and route calls to your team members based on their roles and knowledge. Reach out - Reach more targeted contacts with the auto dialer and improve engagement rates. Supervise - Train and supervise agents in real-time
and obtain precise performance data. Experience our top-rated customer support and free live onboarding sessions designed to maximize your system's potential in the shortest amount of time. **Average Rating:** 4.4/5.0 **Total Reviews:** 338 #### How Do G2 Users Rate MightyCall? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.2/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind MightyCall? - **Seller:** [MightyCall](https://www.g2.com/sellers/mightycall) - **Company Website:** www.mightycall.com - **Year Founded:** 2013 - **HQ Location:** San Francisco Bay Area, CA - **Twitter:** @MightyCall 1,499 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=71ab81eccaebff9489ec840e8a0483eeff5ead18cb4d07681f2687fa86e6d435&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmightycall%2Fabout&secure%5Burl_type%5D=linkedin_company_website) 54 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 90% Small, 7% Medium #### What Do G2 Reviewers Say About MightyCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find MightyCall to be an **incredibly intuitive** solution, facilitating easy management of communications and enhancing productivity. - Users commend MightyCall's **exceptional customer support** , highlighting their responsiveness and helpfulness for small businesses' needs. - Users highlight the **exceptional support** from MightyCall, which simplifies the setup for small businesses with unique needs. - Users highlight the **reliability** of MightyCall, praising its consistent call quality and user-friendly interface for effective communication. - Users praise the **exceptional customer service** of MightyCall, noting their responsiveness and helpfulness during the setup process. ##### Cons - Users face **number issues** with MightyCall, finding the line requirements and limitations inconvenient for smaller businesses. - Users often experience **dropped call issues** with MightyCall, leading to frustration during communications. - Users find the **complexity of the IVR setup** and overall interface hinders effective usage of MightyCall. - Users experience frequent **connection issues** with MightyCall, including dropped calls and unreliability with IP addresses. - Users face issues with **missed calls** due to inconsistent service, leading to frequent disruptions and frustration. #### What Are Recent G2 Reviews of MightyCall? **["Seamless Setup and Cost-Effective Solution"](https://www.g2.com/survey_responses/mightycall-review-13078323)** **Rating:** 5.0/5.0 stars _— Lora A._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-13078323) **["Empowers Small Teams with Powerful Call Management"](https://www.g2.com/survey_responses/mightycall-review-12833548)** **Rating:** 4.0/5.0 stars _— Sandy B._ [Read full review](https://www.g2.com/survey_responses/mightycall-review-12833548) #### What Are G2 Users Discussing About MightyCall? - [What is MightyCall used for?](https://www.g2.com/discussions/what-is-mightycall-used-for) - 1 comment, 2 upvotes ### [CallTower](https://www.g2.com/products/calltower/reviews) Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 373 #### How Do G2 Users Rate CallTower? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind CallTower? - **Seller:** [CallTower](https://www.g2.com/sellers/calltower) - **Company Website:** calltower.com - **Year Founded:** 2002 - **HQ Location:** South Jordan, Utah, United States - **Twitter:** @calltower 8,987 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa9f46b38c421cdb86d6e6d8650fc5c02c6040fd029b80b151e8bf6812e5ab48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalltower%2F&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 61% Medium, 24% Small #### What Do G2 Reviewers Say About CallTower? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. - Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. - Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. - Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. - Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. ##### Cons - Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. - Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. - Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. - Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. - Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. #### What Are Recent G2 Reviews of CallTower? **["One-Stop Shop for Seamless Telecom Integration"](https://www.g2.com/survey_responses/calltower-review-12686530)** **Rating:** 4.5/5.0 stars _— Antonio F._ [Read full review](https://www.g2.com/survey_responses/calltower-review-12686530) **["Seamless Transition, Robust Support"](https://www.g2.com/survey_responses/calltower-review-6696569)** **Rating:** 4.0/5.0 stars _— Verified User in Non-Profit Organization Management_ [Read full review](https://www.g2.com/survey_responses/calltower-review-6696569) #### What Are G2 Users Discussing About CallTower? - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment ### [Ultatel](https://www.g2.com/products/ultatel/reviews) Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. **Average Rating:** 4.7/5.0 **Total Reviews:** 53 #### How Do G2 Users Rate Ultatel? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ultatel? - **Seller:** [Ultatel](https://www.g2.com/sellers/ultatel) - **Company Website:** www.ultatel.com - **Year Founded:** 2016 - **HQ Location:** Herndon, Virginia - **Twitter:** @ultatel 138 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2c3d9705d56c3b68079cbb6467b51b6975f41894660eb03e6e67720079b3ac66&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fultatel%2F&secure%5Burl_type%5D=linkedin_company_website) 345 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 75% Small, 23% Medium #### What Do G2 Reviewers Say About Ultatel? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **responsive and knowledgeable customer support** of Ultatel, ensuring prompt and effective issue resolution. - Users commend Ultatel for its **responsive and knowledgeable customer service** , ensuring prompt assistance and effective issue resolution. - Users highlight the **reliability** of Ultatel, appreciating its stable performance and seamless communication management across departments. - Users love the **ease of use** of Ultatel, enjoying its intuitive management and seamless communication organization. - Users value the **responsive support** of Ultatel, highlighting prompt resolutions and clear communication when needed. ##### Cons - Users find the **admin control cumbersome** , facing slow responses and desiring more self-service options on the portal. - Users face a challenging **learning curve** with Ultatel, particularly during complex setup and configuration processes. - Users experience **glitches** with Ultatel, facing slow performance and frustrating issues during device switching and task management. - Users face **access issues** with Ultatel, struggling with connectivity and integration that hinder multitasking and productivity. - Users wish they could handle certain tasks themselves instead of relying on **limited self-service options** for account management. #### What Are Recent G2 Reviews of Ultatel? **["Ultatel: Cost-Effective and Effortlessly Streamlines Communication"](https://www.g2.com/survey_responses/ultatel-review-12606312)** **Rating:** 5.0/5.0 stars _— Rita S._ [Read full review](https://www.g2.com/survey_responses/ultatel-review-12606312) **["Reliable VoIP Platform with Strong Partner Support and Solid Feature Set"](https://www.g2.com/survey_responses/ultatel-review-12346607)** **Rating:** 5.0/5.0 stars _— Patrick A._ [Read full review](https://www.g2.com/survey_responses/ultatel-review-12346607) ### [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth app You scale with reliability, compliance expertise, and award-winning support. **Average Rating:** 4.4/5.0 **Total Reviews:** 456 #### How Do G2 Users Rate Bandwidth? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Phone Calls:** 9.1/10 (Category avg: 9.1/10) - **VOiP Number:** 9.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Bandwidth? - **Seller:** [Bandwidth](https://www.g2.com/sellers/bandwidth) - **Company Website:** www.bandwidth.com - **Year Founded:** 1999 - **HQ Location:** Raleigh, NC - **Twitter:** @bandwidth 10,453 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a132e73fe39d2d484571fd6bee98e0b5b6f26d248e686cb58bef72bc7e73a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F19149%2F&secure%5Burl_type%5D=linkedin_company_website) 1,246 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Owner - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 44% Small, 36% Medium #### What Do G2 Reviewers Say About Bandwidth? _AI-generated summary from verified user reviews_ ##### Pros - Users find Bandwidth's platform to have **ease of use** , making porting and number management straightforward and efficient. - Users commend the **excellent customer support** and efficient resolution of issues, enhancing overall service experience. - Users value the **responsive customer service** of Bandwidth, making problem resolution simple and efficient. - Users appreciate the **reliable service** of Bandwidth, benefiting from excellent support and efficient data management tools. - Users appreciate the **navigation ease** of Bandwidth's portal, simplifying porting and number management significantly. ##### Cons - Users find the **complex setup for beginners** of Bandwidth challenging, affecting their initial experience and usability. - Users express frustration with **customer service variability** , highlighting unhelpful support and challenges in setup processes. - Users experience **messaging issues** with Bandwidth, including complex setup and limited customer support, affecting their overall experience. - Users are frustrated with **time constraints** affecting password updates and support access, complicating their overall experience. - Users experience **delays** in support response times, making problem resolution frustrating and less convenient. #### What Are Recent G2 Reviews of Bandwidth? **["Great Account Manager and RCS Team Support"](https://www.g2.com/survey_responses/bandwidth-review-12305144)** **Rating:** 4.5/5.0 stars _— Jesse D._ [Read full review](https://www.g2.com/survey_responses/bandwidth-review-12305144) **["Exceptional Voice Quality & Support, Streamlined Setup"](https://www.g2.com/survey_responses/bandwidth-review-6641960)** **Rating:** 5.0/5.0 stars _— Bob Z._ [Read full review](https://www.g2.com/survey_responses/bandwidth-review-6641960) #### What Are G2 Users Discussing About Bandwidth? - [How do you increase bandwidth?](https://www.g2.com/discussions/how-do-you-increase-bandwidth) - [What is bandwidth phone carrier?](https://www.g2.com/discussions/what-is-bandwidth-phone-carrier) - [How can I monitor bandwidth?](https://www.g2.com/discussions/how-can-i-monitor-bandwidth) - [What's using my bandwidth?](https://www.g2.com/discussions/what-s-using-my-bandwidth) ### [Grandstream IP Video Phones](https://www.g2.com/products/grandstream-ip-video-phones/reviews) Grandstream IP video phones offer an all-in-one communications hub and a multimedia platform solution for any user desktop. **Average Rating:** 4.1/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate Grandstream IP Video Phones? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10) - **Phone Calls:** 9.3/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Grandstream IP Video Phones? - **Seller:** [Grandstream Networks](https://www.g2.com/sellers/grandstream-networks) - **Year Founded:** 2002 - **HQ Location:** Boston, MA - **Twitter:** @GrandstreamNet 7,583 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a54e8d878061eb1f6b55a2e28e04f96f9f2602f7f62ca7f98f2f18938871cc0b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F75033&secure%5Burl_type%5D=linkedin_company_website) 220 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 46% Medium, 38% Small #### What Are Recent G2 Reviews of Grandstream IP Video Phones? **["Voicemail-to-Email Makes Messages Easy to Manage"](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12626113)** **Rating:** 5.0/5.0 stars _— Latiffany L._ [Read full review](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12626113) **["Easy-to-Use UI, Modern Design, and Feature-Rich Voice Solutions"](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12923029)** **Rating:** 5.0/5.0 stars _— DEEPAK M._ [Read full review](https://www.g2.com/survey_responses/grandstream-ip-video-phones-review-12923029) #### What Are G2 Users Discussing About Grandstream IP Video Phones? - [What is grandstream embedded?](https://www.g2.com/discussions/what-is-grandstream-embedded) - [How do Grandstream phones work?](https://www.g2.com/discussions/how-do-grandstream-phones-work) - [Is grandstream a VoIP?](https://www.g2.com/discussions/is-grandstream-a-voip) - [What is Grandstream IP phone?](https://www.g2.com/discussions/what-is-grandstream-ip-phone) ### [Ooma Office](https://www.g2.com/products/ooma-office/reviews) Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience. Capabilities like AI Transcriptions, Virtual Receptionist, videoconferencing, and CRM integrations help teams collaborate more effectively and deliver exceptional customer experiences. **Average Rating:** 4.5/5.0 **Total Reviews:** 130 #### How Do G2 Users Rate Ooma Office? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 9.4/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Ooma Office? - **Seller:** [Ooma, Inc.](https://www.g2.com/sellers/ooma-inc) - **Company Website:** www.ooma.com - **Year Founded:** 2004 - **HQ Location:** Sunnyvale, California - **Twitter:** @Ooma 8,935 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0398dbdde11303ca9601d1067bafb702ba0b2f81eaf78a3c3d28057a854ce286&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fooma%2F&secure%5Burl_type%5D=linkedin_company_website) 653 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Insurance, Construction - **Company Size:** 99% Small #### What Do G2 Reviewers Say About Ooma Office? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **intuitive ease of use** of Ooma Office, enhancing their remote work experience and efficiency. - Users rave about the **easy setup** of Ooma Office, enhancing remote work and user experience significantly. - Users highlight the **versatile features** of Ooma Office, significantly enhancing efficiency and customer communication for their businesses. - Users appreciate the **responsive customer service** of Ooma Office, enhancing support and improving business operations. - Users appreciate the **intuitive design** of Ooma Office, making remote work and setup simple and efficient. ##### Cons - Users experience frustrating **customer service issues** , finding it nearly impossible to reach support when needed. - Users find the **high cost** of Ooma Office to be a drawback compared to no-frills alternatives. - Users find the **pricing to be higher** than other more basic services, impacting affordability. #### What Are Recent G2 Reviews of Ooma Office? **["Clear Call Quality and Minimal Downtime- Look carefully for hidden costs beyond the quoted on ad"](https://www.g2.com/survey_responses/ooma-office-review-13086679)** **Rating:** 4.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/ooma-office-review-13086679) **["Great Call Quality, Easy Admin Portal, and Prompt Support"](https://www.g2.com/survey_responses/ooma-office-review-13060574)** **Rating:** 5.0/5.0 stars _— Verified User in Health, Wellness and Fitness_ [Read full review](https://www.g2.com/survey_responses/ooma-office-review-13060574) #### What Are G2 Users Discussing About Ooma Office? - [How has Ooma Office improved your business communication, and what features do you rely on most?](https://www.g2.com/discussions/how-has-ooma-office-improved-your-business-communication-and-what-features-do-you-rely-on-most) - [What is Ooma Office used for?](https://www.g2.com/discussions/what-is-ooma-office-used-for) - [How much does Ooma office cost?](https://www.g2.com/discussions/how-much-does-ooma-office-cost) - [Can you use a regular phone with Ooma?](https://www.g2.com/discussions/can-you-use-a-regular-phone-with-ooma) - [What is included in OOMA basic service?](https://www.g2.com/discussions/what-is-included-in-ooma-basic-service) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### How Do G2 Users Rate JustCall? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Phone Calls:** 9.0/10 (Category avg: 9.1/10) - **VOiP Number:** 8.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 7.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind JustCall? - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Company Website:** www.saaslabs.co - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas\_labs 319 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Users find JustCall's **ease of use** impressive, highlighting its straightforward setup and intuitive interface for seamless communication. - Users enjoy the **s seamless integration** of calls, SMS, and CRM in JustCall, enhancing efficiency and organization. - Users value how JustCall brings **simplicity to business communication** , streamlining tasks and enhancing efficiency effortlessly. - Users commend the **excellent customer support** of JustCall, highlighting its responsiveness and effective issue resolution. - Users love the **efficient call management** of JustCall, enjoying seamless integrations and a user-friendly interface. ##### Cons - Users often face **call issues** with JustCall, including lag and difficulties in transferring calls and monitoring effectively. - Users find the **call functionality cumbersome** , facing issues like multiple clicks and unstable call quality while traveling. - Users experience **connection issues** with JustCall, including call quality drops and disruptions due to unstable internet. - Users find **missing features** like lack of SMS support and limited customization hinder their experience with JustCall. - Users experience **poor call quality** with JustCall, often facing drops and interruptions due to unstable internet connections. #### What Are Recent G2 Reviews of JustCall? **["Integration with HubSpot Enhances Call Management"](https://www.g2.com/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/survey_responses/justcall-review-13141009) **["Easy-to-Use Calling Platform with Reliable Performance and Helpful AI Insights"](https://www.g2.com/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/survey_responses/justcall-review-12953018) ### [Calilio](https://www.g2.com/products/calilio/reviews) Calilio is a cloud-based business phone system and call center software built for sales, support, and remote teams. It helps businesses move away from traditional desk phones and on-site PBX hardware by letting users make and receive calls over the internet — with VoIP technology — from a desktop, mobile, tablet, or web browser. With Calilio, businesses can buy or port virtual phone numbers (local, mobile, and toll-free numbers) from 100+ countries, and manage customer conversations from one shared workspace. Teams can handle calls, SMS, MMS, voicemail, notes, tags, recordings, and call history without switching between disconnected tools. Calilio supports inbound call management with features such as IVR, call forwarding, business hours, voicemail, call transfer, number sharing, and call routing. These tools help businesses reduce missed calls, guide callers to the right team, and keep customer communication organized. For outbound sales and outreach, Calilio offers power dialer, contact import, campaign setup, custom caller ID, click-to-call, call disposition, notes, tags, recordings, and analytics. Sales teams can call more contacts, track outcomes, and prepare better follow-ups with clear conversation history. Managers and supervisors can use live call monitoring, call whispering, call barge-in, call recording, and analytics to review team performance and support agents during important conversations. Calilio’s AI-powered call reports help teams review calls faster with call transcription, summary, sentiment analysis, reason for call, and call conclusion. **Average Rating:** 4.7/5.0 **Total Reviews:** 94 #### How Do G2 Users Rate Calilio? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 8.8/10) - **Phone Calls:** 9.8/10 (Category avg: 9.1/10) - **VOiP Number:** 9.7/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 6.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Calilio? - **Seller:** [Calilio](https://www.g2.com/sellers/calilio) - **Year Founded:** 2023 - **HQ Location:** FAR EAST FINANCE BUILDING SINGAPORE (048545) - **Twitter:** @caliliovoip 132 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe810d249e3c74ccfe9f3b93b5ebcf3cc11b44e7b448cf00892c4a1e871374c3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcalilio&secure%5Burl_type%5D=linkedin_company_website) 58 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Content Writer - **Top Industries:** Writing and Editing, Computer Software - **Company Size:** 90% Small, 11% Medium #### What Do G2 Reviewers Say About Calilio? _AI-generated summary from verified user reviews_ ##### Pros - Users find Calilio's **ease of use** impressive, enabling seamless integration and daily effectiveness without technical skills. - Users value the **affordable pricing and free local number** offered by Calilio, enhancing their VoIP experience. - Users commend the **excellent customer service** of Calilio, appreciating the prompt and helpful support provided. - Users value the **budget-friendly pricing** of Calilio, appreciating its economical plans and free local number options. - Users rave about the **responsive 24/7 customer support** of Calilio, enhancing their overall experience and satisfaction. ##### Cons - Users express dissatisfaction with Calilio's **lack of video conferencing features** , hindering its effectiveness for team communication. - Users face **number issues** with Calilio, as it lacks virtual numbers for all countries, limiting OTP services. - Users feel Calilio has a **high cost** that doesn't match the service quality and support provided. - Users express concern over **limited features** in Calilio, lacking essential tools like CRM integrations and analytics. - Users report **connection issues** during low bandwidth, affecting call quality and interaction during poor internet conditions. #### What Are Recent G2 Reviews of Calilio? **["Calilio solved our business communication problem so far"](https://www.g2.com/survey_responses/calilio-review-12957074)** **Rating:** 4.5/5.0 stars _— Claire G._ [Read full review](https://www.g2.com/survey_responses/calilio-review-12957074) **["Calilio Boosted Our Business Communication and Productivity"](https://www.g2.com/survey_responses/calilio-review-13110151)** **Rating:** 4.5/5.0 stars _— Lucy B._ [Read full review](https://www.g2.com/survey_responses/calilio-review-13110151) ### [Freshcaller](https://www.g2.com/products/freshcaller/reviews) Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. WithFreshdesk Contact Center (Formerly Freshcaller) , agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. As business needs change, admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshdesk Contact Center (Formerly Freshcaller) offers five pricing plans that are tailored to meet different calling needs. Freshdesk Contact Center (Formerly Freshcaller) by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. **Average Rating:** 4.1/5.0 **Total Reviews:** 127 #### How Do G2 Users Rate Freshcaller? - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.2/10 (Category avg: 9.1/10) - **VOiP Number:** 8.9/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Freshcaller? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 69% Small, 25% Medium #### What Do G2 Reviewers Say About Freshcaller? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **simple and clean UI** of Freshcaller, making it exceptionally easy to use. - Users value the **automation features** of Freshcaller, enhancing efficiency and ensuring timely customer responses. - Users value the **call recording feature** of Freshcaller for its simplicity and effectiveness in enhancing communication. - Users appreciate the **simple and clean UI** of Freshcaller, making communication easy and intuitive. - Users find the **dial pad and recording features** of Freshcaller valuable and easy to use, enhancing their experience. ##### Cons - Users find the **lack of features** in Freshcaller limiting, desiring more options and flexibility in functionality. - Users feel the **lack of detailed contact information** hampers effective communication and follow-up management. - Users are frustrated by the **lack of detail in contact management** , missing important elements like recent call notes. - Users feel the lack of **detailed contact information** limits their ability to manage calls effectively. - Users report **poor customer support** with slow response times, affecting resolution of urgent issues significantly. #### What Are Recent G2 Reviews of Freshcaller? **["Freashworks has been extremely instrumental in increasing agent level productivity."](https://www.g2.com/survey_responses/freshcaller-review-11346046)** **Rating:** 5.0/5.0 stars _— Abhishek M._ [Read full review](https://www.g2.com/survey_responses/freshcaller-review-11346046) **["Simple UI with Efficient Call Management"](https://www.g2.com/survey_responses/freshcaller-review-12099955)** **Rating:** 5.0/5.0 stars _— Mohd Saif S._ [Read full review](https://www.g2.com/survey_responses/freshcaller-review-12099955) #### What Are G2 Users Discussing About Freshcaller? - [What is Freshdesk Contact Center used for?](https://www.g2.com/discussions/what-is-freshdesk-contact-center-used-for) ### [Streams.AI](https://www.g2.com/products/streams-ai/reviews) Streams.AI by PanTerra Networks is a unified, AI-powered cloud-based communications platform designed to help businesses streamline communication and engagement efforts. The solution integrates voice, video, messaging, file sharing, and contact center functionalities into a single, user-friendly interface. Streams.AI allows teams of all sizes to connect and collaborate seamlessly, eliminating the need to juggle multiple applications. Streams.AI encompasses businesses across various sectors, particularly those in industries that prioritize security and uptime, such as healthcare, finance, and legal. These organizations often require robust communication solutions that can adapt to their evolving needs. Streams.AI is designed to support these requirements, offering features that enhance productivity and facilitate effective collaboration from any device. Streams.AI offers advanced contact center features, such as auto-attendant routing and call analytics, which help organizations manage customer interactions more effectively. Administrative controls are built into the system, allowing IT teams to customize settings and monitor usage, ensuring that the platform aligns with organizational policies and compliance requirements. One of the standout aspects of Streams.AI is its commitment to security and reliability. With built-in compliance measures and 24/7 support, PanTerra Networks provides a managed communications experience that businesses can trust. This level of support is particularly crucial for industries that handle sensitive information, as it ensures that communications remain secure and uninterrupted. Stream.AI's scalability means that it can grow alongside any business, accommodating increasing demands without compromising performance. Security and reliability are standout aspects of Streams.AI, as the platform incorporates built-in compliance measures and offers 24/7 support. PanTerra Networks provides a managed communications experience that businesses can trust. This commitment to security ensures that communications remain secure and uninterrupted, fostering confidence and engagement among users. By integrating multiple functionalities into a single customer engaging platform, Streams.AI simplifies workflows and fosters a more connected and efficient work environment. **Average Rating:** 4.3/5.0 **Total Reviews:** 37 #### How Do G2 Users Rate Streams.AI? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 7.8/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.4/10 (Category avg: 8.6/10) #### Who Is the Company Behind Streams.AI? - **Seller:** [PanTerra Networks](https://www.g2.com/sellers/panterra-networks) - **Company Website:** www.panterranetworks.com - **Year Founded:** 2001 - **HQ Location:** San Jose, California - **Twitter:** @panterranetwork 467 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13ff64e9f24892bc030b1d3391ebe8174c03d18f28102c1bd306ae2402f4e9ca&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F27096%2F&secure%5Burl_type%5D=linkedin_company_website) 133 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 51% Small, 31% Medium #### What Do G2 Reviewers Say About Streams.AI? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **exceptional reliability** of Streams.AI, making it a trusted choice for communication needs. - Users appreciate the **seamless cloud storage experience** of Streams.AI, enhancing patient care and communication efficiency. - Users find Streams.AI to be **exceptionally easy to use** , enhancing their workflow and maintaining high care standards. - Users praise the **high quality** of Streams.AI, benefiting from exceptional service and reliability in healthcare delivery. - Users commend the **business tools** of Streams.AI for enhancing patient care and enabling flexible service delivery. ##### Cons - Users face a **difficult interface** that complicates navigation and can lead to frustration when making changes. - Users find the **admin portal inconvenient** , often forgetting processes and facing issues with message and extension management. - Users find the **admin portal cumbersome** , often forgetting processes due to its lack of intuitiveness. - Users find the **admin control issues** frustrating, especially when needing to recall the process for changes. - Users find the admin portal **complex and unintuitive** , leading to frustrations when managing extensions and making changes. #### What Are Recent G2 Reviews of Streams.AI? **["Easy to Use, Competitive Pricing, and Amazing Support"](https://www.g2.com/survey_responses/streams-ai-review-12774016)** **Rating:** 5.0/5.0 stars _— Verified User in Legal Services_ [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12774016) **["Outstanding Customer Service and Excellent Value"](https://www.g2.com/survey_responses/streams-ai-review-12529303)** **Rating:** 5.0/5.0 stars _— jen r._ [Read full review](https://www.g2.com/survey_responses/streams-ai-review-12529303) #### What Are G2 Users Discussing About Streams.AI? - [What software do streamers use to stream?](https://www.g2.com/discussions/what-software-do-streamers-use-to-stream) - [What is the function of broadcast software?](https://www.g2.com/discussions/streams-what-is-the-function-of-broadcast-software) - [What are Streams software?](https://www.g2.com/discussions/what-are-streams-software) - 1 comment - [What are features of streaming?](https://www.g2.com/discussions/what-are-features-of-streaming) ### [SalesCaptain](https://www.g2.com/products/salescaptain-inc-salescaptain/reviews) SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease. **Average Rating:** 4.3/5.0 **Total Reviews:** 230 #### How Do G2 Users Rate SalesCaptain? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) #### Who Is the Company Behind SalesCaptain? - **Seller:** [SalesCaptain](https://www.g2.com/sellers/salescaptain-0ad71d1f-2581-417b-b396-fc2e2582d6e6) - **Year Founded:** 2020 - **HQ Location:** New York, US - **Twitter:** @SalesCaptainInc 157 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5bf3e8f34d26d945a18a2e220f628264bfbc16700ef77e9ab831262c26e12b6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalescaptainhq&secure%5Burl_type%5D=linkedin_company_website) 25 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Manager, Operations Manager - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 71% Small, 27% Medium #### What Do G2 Reviewers Say About SalesCaptain? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **automation features** of SalesCaptain, enhancing workflow and maintaining customer engagement effortlessly. - Users value the **clear and consistent communication** from SalesCaptain, enhancing client experience and organization significantly. - Users appreciate the **ease of use** of SalesCaptain, streamlining client communication and enhancing organization and efficiency. - Users appreciate SalesCaptain for its **immediate response capability** , ensuring no leads go cold during busy times. - Users appreciate the **clear and consistent communication** from SalesCaptain, enhancing client experience and building trust. ##### Cons - Users note a **steep learning curve** for initial setup, making customization and advanced features challenging at first. - Users find the **time-consuming onboarding** process frustrating, particularly for larger teams and new users of SalesCaptain. - Users desire **more sophisticated reporting** in SalesCaptain to better analyze key performance metrics and gain insights. - Users express frustration over **limited customization** , wishing for more flexibility in dashboards and reporting options. - Users note a **steep learning curve** for initial setup and advanced configuration, requiring time to adjust to features. #### What Are Recent G2 Reviews of SalesCaptain? **["Reducing Sales Complexity with a Centralized Platform"](https://www.g2.com/survey_responses/salescaptain-review-13174134)** **Rating:** 4.5/5.0 stars _— Brooks G._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13174134) **["Fantastic all in one communication tool"](https://www.g2.com/survey_responses/salescaptain-review-13182010)** **Rating:** 4.5/5.0 stars _— Ashlyn W._ [Read full review](https://www.g2.com/survey_responses/salescaptain-review-13182010) ### [Broadvoice](https://www.g2.com/products/broadvoice-broadvoice/reviews) Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  **Average Rating:** 4.5/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Broadvoice? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Phone Calls:** 9.5/10 (Category avg: 9.1/10) - **VOiP Number:** 9.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind Broadvoice? - **Seller:** [Broadvoice](https://www.g2.com/sellers/broadvoice) - **Year Founded:** 2005 - **HQ Location:** Northridge, US - **Twitter:** @broadvoice 562 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b114ad2c55aedf4a2e4c7e435927830fc9c856079d4c2b5a6d024edc791ab570&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F57907&secure%5Burl_type%5D=linkedin_company_website) 258 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 59% Small, 27% Medium #### What Do G2 Reviewers Say About Broadvoice? _AI-generated summary from verified user reviews_ ##### Pros - Users find Broadvoice **extremely user-friendly** , enjoying its easy app and straightforward interface for seamless communication. - Users value Broadvoice for its **excellent US-based customer support** , ensuring assistance is readily available when needed. - Users appreciate the **reliability** of Broadvoice, noting its seamless operation and excellent customer support. - Users appreciate the **flexibility and convenience** of Broadvoice VoIP services, enhancing communication while working hybrid. - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. ##### Cons - Users find the **lack of intuitiveness** in Broadvoice, especially with the mobile app and call flow creation, frustrating. - Users experience **call connectivity issues** occasionally, with calls cutting off or stalling unexpectedly during conversations. - Users often face **call quality issues** with Broadvoice, including dropped calls and difficulty in understanding conversations. - Users find the **call tree setup and customer portal complicated** , impacting their overall experience with Broadvoice. - Users note the **dependency on internet connectivity** for Broadvoice, which can impact call quality and service reliability. #### What Are Recent G2 Reviews of Broadvoice? **["Great Customer Service and Fluent Call Handling"](https://www.g2.com/survey_responses/broadvoice-review-10991686)** **Rating:** 5.0/5.0 stars _— Mathew B._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-10991686) **["Broadvoice Enhances Mobility with Reliable VoIP"](https://www.g2.com/survey_responses/broadvoice-review-6643620)** **Rating:** 4.5/5.0 stars _— Carlton W._ [Read full review](https://www.g2.com/survey_responses/broadvoice-review-6643620) #### What Are G2 Users Discussing About Broadvoice? - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) ### [Fusion Connect: Modern Connectivity and Communications Solutions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/reviews) Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Phone Calls:** 8.6/10 (Category avg: 9.1/10) - **VOiP Number:** 8.3/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions? - **Seller:** [Fusion Connect](https://www.g2.com/sellers/fusion-connect) - **Company Website:** www.fusionconnect.com - **Year Founded:** 2003 - **HQ Location:** Atlanta, Georgia, United States - **Twitter:** @FusionConnectSM 1,114 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=52bde9c888a0ee5543d8439dc42b2fb85a060e6ad82d4d19bf56cd5ba27287a0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F63248%2F&secure%5Burl_type%5D=linkedin_company_website) 1,615 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Non-Profit Organization Management, Restaurants - **Company Size:** 37% Small, 33% Medium #### What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **quick communication and responsive support** from Fusion Connect, enhancing efficiency in their operations. - Users value the **responsive tech support** of Fusion Connect, appreciating their urgency and professionalism in critical situations. - Users appreciate the **ease of use** of Fusion Connect, simplifying management with one bill and excellent support. - Users commend the **reliable connectivity** of Fusion Connect, noting seamless transitions and excellent support from the internal team. - Users highly value the **excellent customer service** from Fusion Connect, noting fast response times and helpful support. ##### Cons - Users have experienced **billing issues** with Fusion Connect, though improvements have been made and challenges are decreasing. - Users often face **poor customer support** , experiencing delayed responses and disconnected information from different teams. - Users experience **complex processes** with the customer portal and billing, impacting ease of use and efficiency. - Users report experiencing **connection issues** due to reliance on third-party carriers, leading to delays and frustration. - Users find Fusion Connect's **customer service lacking** , with disconnected responses and delayed issue resolution impacting their overall experience. #### What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions? **["Easy Transition with Significant Cost Savings"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272)** **Rating:** 5.0/5.0 stars _— Kevin R._ [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11873272) **["Fusion Connect always Delivers"](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005)** **Rating:** 4.5/5.0 stars _— Nicholas K._ [Read full review](https://www.g2.com/survey_responses/fusion-connect-modern-connectivity-and-communications-solutions-review-11629005) ### [PBXware](https://www.g2.com/products/pbxware/reviews) PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 #### How Do G2 Users Rate PBXware? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10) - **Phone Calls:** 9.6/10 (Category avg: 9.1/10) - **VOiP Number:** 9.5/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 9.6/10 (Category avg: 8.6/10) #### Who Is the Company Behind PBXware? - **Seller:** [Bicom Systems](https://www.g2.com/sellers/bicom-systems) - **Year Founded:** 2003 - **HQ Location:** London, Greenford - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=66c7f6f8f423ea697c0681f6ac54d0f0c6ed46f967eed274e487397badefb761&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbicom-systems&secure%5Burl_type%5D=linkedin_company_website) 100 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Telecommunications - **Company Size:** 54% Small, 35% Medium #### What Do G2 Reviewers Say About PBXware? _AI-generated summary from verified user reviews_ ##### Pros - Users praise PBXware for its **ease of use** , facilitating quick deployment and training with minimal issues. - Users commend the **reliability** of PBXware, enjoying its stability and swift support during emergencies. - Users appreciate the **flexibility** of PBXware, allowing for easy setup and scalability across various customer needs. - Users value the **helpful support team** at PBXware, ensuring swift solutions and enhancing overall user experience. - Users find PBXware to be **cost effective** , offering scalability and efficiency for businesses of all sizes. ##### Cons - Users find PBXware's **complex processes** challenging, citing a steep learning curve and cumbersome backend management. - Users express frustration with the **lack of intuitiveness** in PBXware, hindering navigation and overall user experience. - Users desire a **more robust API and improved CRM integrations** for better contact management capabilities in PBXware. - Users find the **difficult settings management** challenging, leading to confusion and inefficiency in navigating the PBXware system. - Users find that **navigation difficulty** in PBXware hampers usability and requires improvements in the user interface. #### What Are Recent G2 Reviews of PBXware? **["Comprehensive Telecom Solution, Needs UI Tweaks"](https://www.g2.com/survey_responses/pbxware-review-11988558)** **Rating:** 4.5/5.0 stars _— Pinki P._ [Read full review](https://www.g2.com/survey_responses/pbxware-review-11988558) **["Top-notch multitenant management and CRM integrations"](https://www.g2.com/survey_responses/pbxware-review-11991339)** **Rating:** 5.0/5.0 stars _— Niccolò M._ [Read full review](https://www.g2.com/survey_responses/pbxware-review-11991339) ### [VirtualPBX](https://www.g2.com/products/virtualpbx/reviews) We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help. **Average Rating:** 4.2/5.0 **Total Reviews:** 35 #### How Do G2 Users Rate VirtualPBX? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) - **Phone Calls:** 8.7/10 (Category avg: 9.1/10) - **VOiP Number:** 9.6/10 (Category avg: 9.0/10) - **Desk-to-Desk Calls:** 8.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind VirtualPBX? - **Seller:** [VirtualPBX](https://www.g2.com/sellers/virtualpbx) - **Year Founded:** 1997 - **HQ Location:** San Jose, CA - **Twitter:** @VirtualPBX 5,359 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f4f282255ce764ceb0deaca9bcdd7a69ea5bc116d39c8e949fa9b18d7bec9ef1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F108679%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 97% Small, 3% Medium #### What Do G2 Reviewers Say About VirtualPBX? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service. - Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team. - Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience. - Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided. - Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes. #### What Are Recent G2 Reviews of VirtualPBX? **["Reliable Communication with Stellar Support"](https://www.g2.com/survey_responses/virtualpbx-review-12686476)** **Rating:** 5.0/5.0 stars _— Misael S._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12686476) **["VirtualPBX: Essential for Solopreneurs, Easy Call Management"](https://www.g2.com/survey_responses/virtualpbx-review-12980109)** **Rating:** 5.0/5.0 stars _— Vernon D._ [Read full review](https://www.g2.com/survey_responses/virtualpbx-review-12980109) #### What Are G2 Users Discussing About VirtualPBX? - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) - [‹ Prev‹ Prev](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=2#product-list) - [1](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score#product-list) - [2](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=2#product-list) - 3 - [4](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=5#product-list) - [6](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=6#product-list) - [7](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=7#product-list) - … - [28](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=28#product-list) - [29](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=29#product-list) - [Next ›Next ›](/categories/voip-providers?open_modal_url=%2Fproducts%2F3cx%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fvoip-providers%26source%3Dcategory&order=g2_score&page=4#product-list) Spotlight Categories [Media Monitoring Software](https://www.g2.com/categories/media-monitoring) [Payroll Software](https://www.g2.com/categories/payroll) [ETL Tools](https://www.g2.com/categories/etl-tools) [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Field Service Management Software](https://www.g2.com/categories/field-service-management) Similar Categories - [Team Collaboration](/categories/team-collaboration) - [Other Collaboration](/categories/other-collaboration) - [Agentic AI Browser](/categories/agentic-ai-browser) - [AI Meeting Assistants](/categories/ai-meeting-assistants) - [AI Presentation Tools](/categories/ai-presentation-tools) - [Audio Conferencing](/categories/audio-conferencing) - [Board Management](/categories/board-management) - [Bookmark Manager](/categories/bookmark-manager) - [Browser](/categories/browsers) - [Business Scheduling](/categories/business-scheduling) - [Calendar](/categories/calendar-software) - [Cloud PBX Platforms](/categories/cloud-pbx-platforms) - [Collaborative Research Writing Tools](/categories/collaborative-research-writing-tools) - [Decision-Making](/categories/decision-making) - [Digital Adoption Platform](/categories/digital-adoption-platform) [Browse VoIP Providers Themes](/categories/voip-providers/themes) ![Neeraja Prakash](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neeraja Prakash") NP Researched and written by [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash) Updated April 9, 2026 Voice over Internet Protocol (VoIP) software transmits phone calls over an IP network without relying on traditional telephone infrastructure, functioning as a modern alternative to private branch exchange (PBX) systems. It helps organizations cut communication costs, support remote work, and maintain secure calling capabilities. ### Core Capabilities of Voice over Internet Protocol (VoIP) Software To qualify for inclusion in the VoIP category, a product must: - Provide VoIP PBX systems for businesses or offer a VoIP softphone application - Include features that help manage incoming calls, such as call forwarding, call transferring, and routing - Enable real-time network monitoring via dashboards - Offer integration compatibility with communication and CRM platforms ### Common use cases for Voice over Internet Protocol (VoIP) Software VoIP software supports scalable, reliable communication for internal collaboration and customer-facing interactions. It also benefits teams using related tools such as [video conferencing software](https://www.g2.com/categories/video-conferencing), [UCaaS platforms](https://www.g2.com/categories/ucaas-platforms), [contact center software](https://www.g2.com/categories/contact-center), and [CRM systems](https://www.g2.com/categories/crm). ### How Voice over Internet Protocol (VoIP) Software Differs from Other Tools VoIP differs from traditional PBX by replacing legacy on-premises telephony systems with IP-based calling, reducing infrastructure and maintenance costs while improving flexibility for remote and hybrid teams. Compared with broader UCaaS platforms, VoIP primarily focuses on voice calling, softphones, and SIP-based PBX functionality, though VoIP is typically a core component of most UCaaS offerings. ### Insights from G2 on Voice over Internet Protocol (VoIP) Software Based on category trends on G2, VoIP's reliability, cost savings, ease of remote access, and the convenience of softphone options that replace or supplement physical desk phones. Show More