Ultatel Reviews & Product Details

Ultatel delivers a powerful yet easy-to-use cloud communications suite that scales with your business—combining voice, SMS, chat, video, online fax, and contact center capabilities in one platform. Our transparent, per-user subscription includes unlimited calling in the US/Canada, advanced IVRs, auto attendants, and robust integrations with top CRMs and help desks. Every plan is powered by AI capabilities that transform how teams work: voicemail transcription, call sentiment and topic analysis, AI-generated post-call summaries, and live coaching in our top-tier plan. The Ultimate plan unlocks real-time sentiment alerts, advanced topic trends, full call transcription, and smart action-item suggestions—helping you reduce support costs and elevate customer experience without extra integrations. Explore Ultatel to see how our intelligent, integrated cloud communications—which thoughtfully balance pricing, AI, and support—can deliver immediate value and long-term growth.

Product Website

Seller

Ultatel

Discussions

Ultatel Community

Languages Supported

English

Product Description

Ultatel is a recognized industry leader in unified communications for businesses. With the power of cloud technology, we help businesses empower their people to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Voice, SMS, Fax, Chat, and Video. As an integration pioneer, ULTATEL can do much more than build a great phone system. We can integrate with your existing systems to get you the results you want.

Overview by

Konstantine Christofakis

Pricing

Pricing provided by Ultatel.

Essential

Starting at $18.00

1 User Per Month

View More Pricing Information

Ultatel Integrations

(10)

Verified by Ultatel

Ultatel Media

Ultatel's Hub unifies business communication by consolidating all conversations voice, text, video, email, fax, and meetings into just one platform. This app is accessible on any device, mobile, desktop, laptop, or tablet.

Flip between desktop and mobile seamlessly. Answer and manage calls from anywhere. Share information, get answers, and collaborate instantly to get work done.

Ultatel Demo - Ultatel Hub mobile app dark mode

Turn your mobile device into your on-the-go office, Take calls, message contacts, conduct online video meetings, send and receive faxes, and more on desktop, smartphone, or tablet using your business phone number.

A live dashboard is a performance tool used to analyze, track, and report on the company’s data in real time with the help of interactive data visualizations. These real time dashboards are automatically updated and provide the user with instant access to critical data.

Ultatel Demo - Ultatel My Service - Custom Reports

This is mainly call reporting that displays a log of all VoIP call history within the system. You can apply filters, such as phone number, date, employee who performed the call and call direction.

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Calvin G.

I.T. Director

Mid-Market (51-1000 emp.)

11/25/2025

"Phenomenal Support and Reliability—Highly Recommended"

5/5

What do you like best about Ultatel?

Honestly what is there not to like? The support is phenomenal, the service has been very reliable, and all the functions you would expect and then some are included. Setup is a breeze as they handle most of the work for you! Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

I am going on three months of service now and I honestly do not have anything I dislike. I was skeptical at first but that has all gone out the window and would recommend to anyone and feel 100% percent confident in that recommendation! Review collected by and hosted on G2.com.

What problems is Ultatel solving and how is that benefiting you?

Switching from a PBX Avaya phone system to this new Ultatel VOIP system has solved a lot of problems for us. IPO modules and expert support on our old Avaya PBX phone system is hard to come by. Learning this phone system versus our old PBX system is a night and day difference. No more physical lines to install and troubleshoot. No more support contracts or pre paying ahead of time for "hours" to use when you need assistance and it is actually cheaper than our current phone bill. So cheaper, more functionality, and easy to use, sign me up oh wait I already did! Review collected by and hosted on G2.com.

Ted J.

IT Manager

Small-Business (50 or fewer emp.)

10/31/2025

"Exceptional Support and Seamless Onboarding, MINOR portal gripes"

5/5

What do you like best about Ultatel?

Hands down without question the support. Everytime I call for support or just with questions I get someone immediatly (no long automated robots) and they are always helpful. During the onboarding process you have a dedicated account manager you can call or email directly. I remember being told that after 30days we would transition to just the regular support, so I expected some kind of decrease in support effectiveness. While you do speak to someone different everytime, there has been zero drop in the level of care and support. Call quality is excellent, super easy to use, great set of features, really probably the smoothest VOIP service setup I've been a part of.

I've already recommended Ultatel to another client and we've started the onboard process there. I will continue to recommend Ultatel to others. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

The only thing I'd possibly complain about is there are some things on the portal that I wish I could do myself but you do have to call about to have them do. I understand why though and the support is so good that the call is a quick one, but sometimes I do still wish I could do it myself. Review collected by and hosted on G2.com.

What problems is Ultatel solving and how is that benefiting you?

We are getting calls that come in, go to where their supposed to go and can be answered. Our last provider *cough* Comcast *cough* we kept running into issues with calls coming in and constant "It's not us it's you" answers so Ultatel is solving this by just providing the service they advertise at a price that's digestible unlike our previous VOIP provider *cough* Comcast *cough*. Review collected by and hosted on G2.com.

Response from Jolene Wiggins of Ultatel

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Thank you for trusting Ultatel with your business communications. We appreciate your feedback!

Jadyn H.

Chief Operating Officer

Small-Business (50 or fewer emp.)

11/1/2025

"Reliable and Organized Communications, But Interface Needs Improvement"

5/5

What do you like best about Ultatel?

I like that Ultatel is reliable, easy to use, and keeps all our business communications organized in one place — the call routing, extensions, and voicemail features make managing multiple departments seamless. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

Sometimes the system can be a bit slow or glitchy when switching between devices or managing the admin dashboard, and the interface could be more intuitive for new users. Review collected by and hosted on G2.com.

What problems is Ultatel solving and how is that benefiting you?

Ultatel is helping us streamline communication across multiple departments and team members, ensuring calls are routed to the right people without missed connections. It’s also made it easier to track calls, manage extensions, and maintain a professional client experience, which saves time and improves our overall efficiency. Review collected by and hosted on G2.com.

Response from Jolene Wiggins of Ultatel

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Thank you for being a customer, Jadyn! We appreciate your business and will share your feedback with our product team.

David L.

Owner

Small-Business (50 or fewer emp.)

10/31/2025

"Seamless Integration and Easy to Use—A Perfect Phone System Replacement"

5/5

What do you like best about Ultatel?

It’s integrated with my regular mobile phone and I can use it on my computer. It’s easy to use and works like a regular UP phone system without the expensive phones. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

Nothing. I love it. I have no complaints. Review collected by and hosted on G2.com.

Response from Jolene Wiggins of Ultatel

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Thank you for being a customer!

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

6/19/2025

"Top Notch Service from Phone Provider, Ultatel"

5/5

What do you like best about Ultatel?

The incredible personalities and helpful nature of the team members I've dealt with from the beginning. From Alex, the Account Manager, to the onboarding team with Peter and from the start the process has been easy. There were some minor hurdles along the way but the team made me feel 100% that they were in control and had this.

The pricing is much better than we were paying.

Their dedicated non-profit structure is to be commended.

The app is awesome.

24/7 Customer Support line is a game changer!

There are a number of features we haven't signed up for, but we can already see ourselves integrating down the road. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

I have not found anything that I dislike yet. Review collected by and hosted on G2.com.

What problems is Ultatel solving and how is that benefiting you?

As our organization has grown we were looking for a phone system that could service us with up to 7 of our locations being in different areas. UltaTel's service allows us to reach our outlying drop ins and connect with the staff there easily, while also connecting donors that call the admin office and don't know the phone number of the locations in other towns, we can now just transfer them directly to the locaiton of their choice. It's made our world smaller. Review collected by and hosted on G2.com.

Response from Konstantine Christofakis of Ultatel

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Thank you so much for your kind words and for taking the time to share your experience!

We’re thrilled to hear that Alex, Peter, and the onboarding team made your transition to Ultatel smooth and reassuring — we believe people make the difference, and it’s great to know our team delivered that from day one. It’s also wonderful to hear you're enjoying the app, our 24/7 support, and the value we aim to bring, especially for mission-driven organizations like yours.

We’re here whenever you're ready to explore more of our features or need anything at all. Thank you for trusting Ultatel — we’re proud to be your communications partner!

Shawnee E.

Talent Acquisition Specialist

Mid-Market (51-1000 emp.)

5/15/2025

"This company bites off more than it can chew."

1.5/5

What do you like best about Ultatel?

Can click to dial. Can turn off click to dial for specific sites. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

Have to keep a large app open to actually use the phone system, which covers up important docs or information from other systems I use simultaneously. Constantly having connectivity issues, they tried to bully our IT team into allowing them access to proprietary information to make their jobs easier. They were not ready for such a large scale company to use them and made false promises. Integration was a nightmare. Review collected by and hosted on G2.com.

Response from Jolene Wiggins of Ultatel

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Hi Shawnee,

Thank you for taking the time to share your feedback. We're happy to hear you value our click-to-dial feature, but very sorry to learn that integration didn't go as smoothly as expected. Your experience is important to us, and I have shared your comments with our onboarding team.

You can always call us at 800-930-9912 with questions or concerns about your Ultatel system. We're here to help 24/7.

Vicki L.

Specialist, IT

Small-Business (50 or fewer emp.)

6/10/2025

"Ultatel Staff are amazing and their phone system is pretty good too."

5/5

What do you like best about Ultatel?

The team at Ultatel is outstanding. Whether we have a quick question or need more in-depth support, their response time is always fast, and the quality of their assistance consistently exceeds expectations. Highly recommended!

Getting staff using the new app and phone system was easy.

The price is great too. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

The Ultatel app didn't work well with Teams at first, but Ultatel worked with our MSP guys and figured out the problem and now everything works great.There isn't anything I dislike. Review collected by and hosted on G2.com.

Response from Konstantine Christofakis of Ultatel

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Thank you for the fantastic review — we truly appreciate your feedback!

It’s great to hear that our team has consistently delivered the fast, high-quality support you expect. We pride ourselves on being responsive and solutions-oriented, so it’s especially rewarding to know that our collaboration with your MSP helped resolve the Teams integration quickly and effectively.

Supporting nonprofits with reliable, cost-effective communications is something we care deeply about, and we’re honored to be part of your mission.

Thanks again for choosing Ultatel — we’re always here if you need us.

Jason J.

Consultant

Small-Business (50 or fewer emp.)

5/1/2025

"Always there to help but with slow time and mistakes"

1.5/5

What do you like best about Ultatel?

They’re always available to support, usually have great convos Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

The app is horrible never works, although they are always there to help sometimes there are major mistakes that require me to undo. As well as sometimes it takes forever to get simple tickets done. Review collected by and hosted on G2.com.

Response from Jolene Wiggins of Ultatel

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Hi Jason,

We apologize for your experience and appreciate the feedback. We are always working to improve our products and services, and recently released an all-new app. We hope you will give it another try!

Please call at 800-930-9912 if there's anything else we can do to improve your experience with Ultatel. As you know - we're always here to help.

Algertha T.

Freelance Photographer

Mid-Market (51-1000 emp.)

12/12/2023

"The Best Phone System Integration for Microsoft Teams"

5/5

What do you like best about Ultatel?

What I like most about UltaTel is their excellent customer service and their desire to support the needs and resolution for the customer. Review collected by and hosted on G2.com.

What do you dislike about Ultatel?

There is nothing I dislike about UltaTel. Very happy with the phone system. Review collected by and hosted on G2.com.

What problems is Ultatel solving and how is that benefiting you?

We previously had a voip phone service that did not meet our expectations. We had extreme issues with dropped calls, static and volume. Since our primary business is at least a 75% call center environment, it is essential that our phone system is up and running at all times. Ultatel had the best solution for us. Especially since they offered the integration with Microsoft Team and the ability to use soft phones. This allowed our staff to have connection with our clients even when working remotely. Review collected by and hosted on G2.com.