# Ultatel Reviews **Vendor:** Ultatel **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.7/5.0 **Total Reviews:** 50 ## About Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. ## Ultatel Pros & Cons **What users like:** - Users laud the **exceptional customer support** of Ultatel, appreciating prompt and helpful assistance every time. (7 reviews) - Users highlight the **exceptional customer service** at Ultatel, citing quick responses and dedicated support throughout the process. (5 reviews) - Users commend Ultatel's **outstanding reliability** and exceptional support, making the experience seamless and efficient. (5 reviews) - Users find Ultatel’s system exceptionally **easy to use** , facilitating smooth management and deployment across various business sizes. (4 reviews) - Users value the **responsive support** of Ultatel, ensuring prompt assistance and reliable communication for their needs. (4 reviews) - Users commend the **high call quality** of Ultatel, highlighting its reliability and ease of use for effective communication. (3 reviews) - Call Recording (3 reviews) - Easy Setup (3 reviews) - Users appreciate the **high audio quality** of Ultatel, enabling quick and efficient phone calls and transfers. (2 reviews) - Features (2 reviews) **What users dislike:** - Users find the **admin control can be slow or limited** , wishing for more intuitive management and self-service options. (2 reviews) - Users experience a steep **learning curve** with Ultatel's complex processes, affecting the initial setup and efficiency. (2 reviews) - Users experience **glitches** with Ultatel, noting slow performance and issues with the app's reliability and interface. (2 reviews) - Users face **access issues** with Ultatel, hindering multitasking and causing connectivity problems during operation. (1 reviews) - Users wish they could handle **more account management tasks independently** instead of relying on support for assistance. (1 reviews) - Users face **complexity challenges** with Ultatel, struggling with connectivity issues and difficult integration affecting productivity. (1 reviews) - Complex Reporting (1 reviews) - Users face **connection issues** that disrupt multitasking and hinder productivity with Ultatel's phone system. (1 reviews) - Users experience frequent **connectivity issues** with Ultatel, disrupting their workflow and complicating system integration. (1 reviews) - Customer Service (1 reviews) ## Ultatel Reviews ### 1. Reliable VoIP Platform with Strong Partner Support and Solid Feature Set **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Ultatel?** Ultatel offers a well-rounded VoIP solution that is easy to deploy, straightforward to manage, and flexible enough to support businesses of different sizes. The administrative portal is intuitive, which makes provisioning users, managing call flows, and adjusting features simple without needing constant support intervention. From a partner perspective, their onboarding and support teams are responsive and knowledgeable. When we do need assistance, tickets are handled promptly and professionally. Their support staff communicates clearly and works toward resolution rather than passing issues around. Our clients especially appreciate the reliability, call quality, mobile app functionality, and ease of use. Features like auto attendants, ring groups, call routing, voicemail-to-email, and softphone capabilities are consistently stable and easy for end users to adopt. **What do you dislike about Ultatel?** Like any platform, there is a learning curve during initial setup, especially when configuring more advanced call flows or porting numbers. Some custom routing scenarios require careful planning to ensure everything is configured correctly. Additionally, while the system is robust, we would always welcome continued enhancements to reporting and analytics tools for more granular insights into call data. **What problems is Ultatel solving and how is that benefiting you?** Ultatel allows us to provide a modern, cloud-based phone solution to clients who want flexibility, mobility, and reliability without managing on-premise PBX hardware. It simplifies remote work, improves call management, and reduces telecom complexity for our customers. For our business, it gives us a dependable solution we can confidently stand behind. Having a stable platform with solid vendor support allows us to focus on serving our clients instead of constantly troubleshooting system-level issues. **Official Response from Maryam Mansour:** > Thank you for the detailed and thoughtful review! We’re also glad to hear our platform, reliability, and call quality are making a positive impact on your clients. We also appreciate your feedback on advanced configurations and reporting—this is valuable as we continue to enhance the platform. Thank you again for your partnership and trust in Ultatel! ### 2. Ultatel: Cost-Effective and Effortlessly Streamlines Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Rita S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Ultatel?** I love Ultatel for its ease of using the phone system, making inter-office communication and speaking to customers smooth. It's great that I have voicemail available and can easily make changes online. Getting emails when there's a voicemail is really handy. I also appreciate the online fax feature, receiving faxes electronically saves a lot of time that was previously spent scanning. Switching from a landline with Frontier to Ultatel saved the company a lot of money and brought a lot of perks. Our phone system was old and outdated, but now it feels like we're progressing and becoming more efficient. The setup was super easy, thanks to the excellent customer service at Ultatel. **What do you dislike about Ultatel?** It would be more effective if we could put calls on hold and any phone in the factory can pick up the call. 'Park' only works on the phones that have a dedicated phone number. 'Park' also limits the number of folks listed for the speed dial. **What problems is Ultatel solving and how is that benefiting you?** I use Ultatel for easier inter-office communication and customer calls. It simplifies our phone system, offers great voicemail integration, online faxing, and email notifications, saving us from scanning. Switching from landlines saved us money and improved our efficiency. **Official Response from Maryam Mansour:** > Thank you for the detailed and thoughtful review! We’re so glad to hear Ultatel has helped improve your team’s communication, efficiency, and overall experience. It’s great to know the transition from your previous system brought both cost savings and added value. We also appreciate your feedback on call handling and park functionality. Insights like this are incredibly helpful, and we’ll be sure to share it with our team as we continue to improve the experience. ### 3. Competitive Pricing, Fast Support, and Rock-Solid Reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Josh W. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Ultatel?** In terms of competitive pricing, they were as good as anyone that I researched. More importantly, when I submit a question or a support request via email, I get a response immediately that a service ticket has been created. 95% of our questions or requests get solved within 30 minutes to an hour max. Also, we haven't had any technical issues with Ultatel. Service has been up and running continuously in the almost 2 years that we've been a customer. Finally, initially setting up the service was a breeze. I sent them a couple of spreadsheets with data from our last phone supplier, and they took care of the rest. The last phone provider that we had put all of that effort on me, and quite honestly, I didn't have the time to deal with it. All I wanted was a perfectly working phone system with limited integration effort on our side, and that's what we got. **What do you dislike about Ultatel?** We haven't had any issues with them in the close to 2 years since they have been our provider. **What problems is Ultatel solving and how is that benefiting you?** Customer communication. Our phone system isn't anything we worry about because it has always been working fine. **Official Response from Maryam Mansour:** > Thank you for the detailed feedback! We’re glad to hear you’ve had such a smooth and reliable experience. It’s great to know our team has been able to save you time while delivering consistent performance and quick support when needed. We truly appreciate your trust in Ultatel and are always here if anything comes up. ### 4. Simple, Straightforward Service with Fair Fees and Awesome Support **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio F. | Senior IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Ultatel?** Simplicity! They make everything feel easy and straightforward. There are no boring meetings or drawn-out onboarding, the fees are fair, and the customer support is awesome—explained in plain English. Easy implementation from previous provider desktop devices. **What do you dislike about Ultatel?** They don't have an aggressive marketing... I spent a lot of money with other providers, charging much more and delivering mush less. **What problems is Ultatel solving and how is that benefiting you?** They integrated our phone system with our fax. We were using two different providers. Also, they solved a SMS problem with a previous provider. We were unable to send text messages due the fact that the previous provider assigned an unknown number to SEND messages, different from the one RECEIVING. **Official Response from Maryam Mansour:** > Thank you for the thoughtful review! We truly appreciate you calling out the simplicity—that’s exactly what we aim to deliver. We’re glad the onboarding, support, and overall experience have felt easy and straightforward for your team. It’s great to hear we could also help streamline your systems and resolve your SMS challenges. We really appreciate your trust in Ultatel! ### 5. Phenomenal Support and Reliability—Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin G. | I.T. Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Ultatel?** Honestly what is there not to like? The support is phenomenal, the service has been very reliable, and all the functions you would expect and then some are included. Setup is a breeze as they handle most of the work for you! **What do you dislike about Ultatel?** I am going on three months of service now and I honestly do not have anything I dislike. I was skeptical at first but that has all gone out the window and would recommend to anyone and feel 100% percent confident in that recommendation! **What problems is Ultatel solving and how is that benefiting you?** Switching from a PBX Avaya phone system to this new Ultatel VOIP system has solved a lot of problems for us. IPO modules and expert support on our old Avaya PBX phone system is hard to come by. Learning this phone system versus our old PBX system is a night and day difference. No more physical lines to install and troubleshoot. No more support contracts or pre paying ahead of time for "hours" to use when you need assistance and it is actually cheaper than our current phone bill. So cheaper, more functionality, and easy to use, sign me up oh wait I already did! **Official Response from Maryam Mansour:** > Thank you for the fantastic review! We’re so glad to hear the transition from your previous system has been such a positive experience. It’s great to know our reliability, support, and ease of setup are making a real difference for your team. We truly appreciate your trust and recommendation—thanks again for choosing Ultatel! ### 6. Responsive Customer Service with a Real Human Touch **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Ultatel?** Customer service is very responsive and it's great to talk to a real person who understands my needs. **What do you dislike about Ultatel?** Sometimes there can be a small disconnect between our internal IT team and Ultatel when we have issues. **What problems is Ultatel solving and how is that benefiting you?** Ultatel is allowing us a better VoIP experience overall with better, faster, and more efficient customer service and more personalized human service. **Official Response from Maryam Mansour:** > Thank you for your kind words! We’re glad to hear our team’s responsiveness has made a positive difference. We also appreciate your feedback on coordination with internal IT teams—this is helpful as we continue to improve collaboration and overall experience. Thank you again for your trust in Ultatel! ### 7. Exceptional Support and Seamless Onboarding, MINOR portal gripes **Rating:** 5.0/5.0 stars **Reviewed by:** Ted J. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Ultatel?** Hands down without question the support. Everytime I call for support or just with questions I get someone immediatly (no long automated robots) and they are always helpful. During the onboarding process you have a dedicated account manager you can call or email directly. I remember being told that after 30days we would transition to just the regular support, so I expected some kind of decrease in support effectiveness. While you do speak to someone different everytime, there has been zero drop in the level of care and support. Call quality is excellent, super easy to use, great set of features, really probably the smoothest VOIP service setup I've been a part of. I've already recommended Ultatel to another client and we've started the onboard process there. I will continue to recommend Ultatel to others. **What do you dislike about Ultatel?** The only thing I'd possibly complain about is there are some things on the portal that I wish I could do myself but you do have to call about to have them do. I understand why though and the support is so good that the call is a quick one, but sometimes I do still wish I could do it myself. **What problems is Ultatel solving and how is that benefiting you?** We are getting calls that come in, go to where their supposed to go and can be answered. Our last provider *cough* Comcast *cough* we kept running into issues with calls coming in and constant "It's not us it's you" answers so Ultatel is solving this by just providing the service they advertise at a price that's digestible unlike our previous VOIP provider *cough* Comcast *cough*. **Official Response from Jolene Wiggins:** > Thank you for trusting Ultatel with your business communications. We appreciate your feedback! ### 8. Reliable and Organized Communications, But Interface Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Jadyn H. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Ultatel?** I like that Ultatel is reliable, easy to use, and keeps all our business communications organized in one place — the call routing, extensions, and voicemail features make managing multiple departments seamless. **What do you dislike about Ultatel?** Sometimes the system can be a bit slow or glitchy when switching between devices or managing the admin dashboard, and the interface could be more intuitive for new users. **What problems is Ultatel solving and how is that benefiting you?** Ultatel is helping us streamline communication across multiple departments and team members, ensuring calls are routed to the right people without missed connections. It’s also made it easier to track calls, manage extensions, and maintain a professional client experience, which saves time and improves our overall efficiency. **Official Response from Jolene Wiggins:** > Thank you for being a customer, Jadyn! We appreciate your business and will share your feedback with our product team. ### 9. Seamless Integration and Easy to Use—A Perfect Phone System Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** David L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Ultatel?** It’s integrated with my regular mobile phone and I can use it on my computer. It’s easy to use and works like a regular UP phone system without the expensive phones. **What do you dislike about Ultatel?** Nothing. I love it. I have no complaints. **What problems is Ultatel solving and how is that benefiting you?** I use it for a Business phone number. I also resell. **Official Response from Jolene Wiggins:** > Thank you for being a customer! ### 10. Top Notch Service from Phone Provider, Ultatel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Ultatel?** The incredible personalities and helpful nature of the team members I've dealt with from the beginning. From Alex, the Account Manager, to the onboarding team with Peter and from the start the process has been easy. There were some minor hurdles along the way but the team made me feel 100% that they were in control and had this. The pricing is much better than we were paying. Their dedicated non-profit structure is to be commended. The app is awesome. 24/7 Customer Support line is a game changer! There are a number of features we haven't signed up for, but we can already see ourselves integrating down the road. **What do you dislike about Ultatel?** I have not found anything that I dislike yet. **What problems is Ultatel solving and how is that benefiting you?** As our organization has grown we were looking for a phone system that could service us with up to 7 of our locations being in different areas. UltaTel's service allows us to reach our outlying drop ins and connect with the staff there easily, while also connecting donors that call the admin office and don't know the phone number of the locations in other towns, we can now just transfer them directly to the locaiton of their choice. It's made our world smaller. **Official Response from Konstantine Christofakis:** > Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that Alex, Peter, and the onboarding team made your transition to Ultatel smooth and reassuring — we believe people make the difference, and it’s great to know our team delivered that from day one. It’s also wonderful to hear you're enjoying the app, our 24/7 support, and the value we aim to bring, especially for mission-driven organizations like yours. We’re here whenever you're ready to explore more of our features or need anything at all. Thank you for trusting Ultatel — we’re proud to be your communications partner! ### 11. This company bites off more than it can chew. **Rating:** 1.5/5.0 stars **Reviewed by:** Shawnee E. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Ultatel?** Can click to dial. Can turn off click to dial for specific sites. **What do you dislike about Ultatel?** Have to keep a large app open to actually use the phone system, which covers up important docs or information from other systems I use simultaneously. Constantly having connectivity issues, they tried to bully our IT team into allowing them access to proprietary information to make their jobs easier. They were not ready for such a large scale company to use them and made false promises. Integration was a nightmare. **What problems is Ultatel solving and how is that benefiting you?** Need to make calls to clients and candidates. **Official Response from Jolene Wiggins:** > Hi Shawnee, Thank you for taking the time to share your feedback. We're happy to hear you value our click-to-dial feature, but very sorry to learn that integration didn't go as smoothly as expected. Your experience is important to us, and I have shared your comments with our onboarding team. You can always call us at 800-930-9912 with questions or concerns about your Ultatel system. We're here to help 24/7. ### 12. Ultatel Staff are amazing and their phone system is pretty good too. **Rating:** 5.0/5.0 stars **Reviewed by:** Vicki L. | Specialist, IT, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Ultatel?** The team at Ultatel is outstanding. Whether we have a quick question or need more in-depth support, their response time is always fast, and the quality of their assistance consistently exceeds expectations. Highly recommended! Getting staff using the new app and phone system was easy. The price is great too. **What do you dislike about Ultatel?** The Ultatel app didn't work well with Teams at first, but Ultatel worked with our MSP guys and figured out the problem and now everything works great.There isn't anything I dislike. **What problems is Ultatel solving and how is that benefiting you?** Ultatel provides a phone system that integrates nicely with MS Teams. They offer a great price for non profits. **Official Response from Konstantine Christofakis:** > Thank you for the fantastic review — we truly appreciate your feedback! It’s great to hear that our team has consistently delivered the fast, high-quality support you expect. We pride ourselves on being responsive and solutions-oriented, so it’s especially rewarding to know that our collaboration with your MSP helped resolve the Teams integration quickly and effectively. Supporting nonprofits with reliable, cost-effective communications is something we care deeply about, and we’re honored to be part of your mission. Thanks again for choosing Ultatel — we’re always here if you need us. ### 13. Always there to help but with slow time and mistakes **Rating:** 1.5/5.0 stars **Reviewed by:** Jason J. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Ultatel?** They’re always available to support, usually have great convos **What do you dislike about Ultatel?** The app is horrible never works, although they are always there to help sometimes there are major mistakes that require me to undo. As well as sometimes it takes forever to get simple tickets done. **What problems is Ultatel solving and how is that benefiting you?** A lot of onboarding help for new users, terminations, and sourcing numbers. As well as Helping setup call flows and ring groups **Official Response from Jolene Wiggins:** > Hi Jason, We apologize for your experience and appreciate the feedback. We are always working to improve our products and services, and recently released an all-new app. We hope you will give it another try! Please call at 800-930-9912 if there's anything else we can do to improve your experience with Ultatel. As you know - we're always here to help. ### 14. The Best Phone System Integration for Microsoft Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Algertha T. | Freelance Photographer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** What I like most about UltaTel is their excellent customer service and their desire to support the needs and resolution for the customer. **What do you dislike about Ultatel?** There is nothing I dislike about UltaTel. Very happy with the phone system. **What problems is Ultatel solving and how is that benefiting you?** We previously had a voip phone service that did not meet our expectations. We had extreme issues with dropped calls, static and volume. Since our primary business is at least a 75% call center environment, it is essential that our phone system is up and running at all times. Ultatel had the best solution for us. Especially since they offered the integration with Microsoft Team and the ability to use soft phones. This allowed our staff to have connection with our clients even when working remotely. ### 15. Ultatel Phone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Richard K. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2025 **What do you like best about Ultatel?** Customer service is fast and friendly to quickly resolve issues **What do you dislike about Ultatel?** Sometimes orders are not filled correctly had have to be corrected **What problems is Ultatel solving and how is that benefiting you?** Providing great VOIP service to customers with older systems ### 16. Seamless Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Ultatel?** I appreciate Ultatel's seamless onboarding process. Making the transition to their service was a breeze, thanks to their user-friendly system. It's always a plus when things just work smoothly from the start. **What do you dislike about Ultatel?** There are a couple of aspects that could use improvement. The process of resolving support tickets through email proved to be inconvenient, especially during the two instances when our phone system went down. Having the ability to call for immediate assistance during such times would have been invaluable. Additionally, the promise of complete autonomy in managing our user list and making changes was not entirely fulfilled. While we were told we could handle these changes, it turns out they require Ultatel's intervention on the back end. This dependency on their end somewhat contradicts the initial understanding of autonomy. **What problems is Ultatel solving and how is that benefiting you?** Prior to Ultatel, we were in dire need of a phone system that could cater to our quality assurance needs, specifically in terms of call recording and analytics. Ultatel stepped in as the solution to this problem. Their phone system not only addressed our communication needs but also provided robust features for quality assurance. ### 17. Solid Performance, Good Price Point, Seamless O365 Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Travis A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** So far the performace has been better than expected really. I had concerns with this due to not hearing much about the platform before researching. I was looking for seamless O365 integration with Teams and this does the trick perfectly. Great price point as compared to other options. Customer support is very quick to respond. **What do you dislike about Ultatel?** I would say onboarding could have been a little better but probably similar to others. This was my first time converting from on prem to cloud so it is hard to compare. **What problems is Ultatel solving and how is that benefiting you?** Needed a new PBX solution and migrated from on prem "FreePBX" to Ultatel. Wanted complete integration with Microsoft Teams. ### 18. Impeccable, easy to use and high quality soft phone **Rating:** 5.0/5.0 stars **Reviewed by:** Surya J. | Senior Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Ultatel?** The dashboard is simple to use and allows me to quickly make high quality phone calls and transfer calls to other departments. **What do you dislike about Ultatel?** I don't have any concerns when it comes to using this software. **What problems is Ultatel solving and how is that benefiting you?** It works pretty well offering reliable calling and texting which is very helpful in communicating with other departments. ### 19. Amazing phone system product for Microsoft Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Harley M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Ultatel?** I always liked the Microsoft Teams phone system, e-fax function, and UT SMS function with ULTATEL. **What do you dislike about Ultatel?** There is nothing that I dislike at all.. **What problems is Ultatel solving and how is that benefiting you?** ULTATEL has solved many issues with the phone system, and made it easier for communication of getting a hold of employees during their business hours when needed. They have solved the #1 purpose of phone systems with communication. Everything else is great. ### 20. Professional - Courteous - Prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Katharine F. | Manager, HR and Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Ultatel?** The most helpful is that the folks at Ultatel took the time to make sure our current desktop phones transferred over to the new system. Then they made sure everything looked right. Each and every questions was answered and done so promptly. **What do you dislike about Ultatel?** There are no downsides to using Ultatel. **What problems is Ultatel solving and how is that benefiting you?** Ultatel's software programming for our phones has allowed us to eleminate a separate fax line and also reduce our monthly phone system costs. ### 21. Everyone should switch to Ultatel **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** Ultatel is easy to use, great customer service, easy implementation and there is never an issue. But the best is that our bill is not even a quarter of our previous provider. Thank you Ultatel **What do you dislike about Ultatel?** None everything is just perfect. everyone should use them **What problems is Ultatel solving and how is that benefiting you?** I don't have to reduce my budget since Ultatel is so inexpensive and they provide more services . ### 22. Great Customer Service from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Christine G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Ultatel?** The sales rep was not pushy and the client support team reprsentatives were all very patient during the onboarding process. **What do you dislike about Ultatel?** No major issues to report as all service levels have met or exceeded expectations. **What problems is Ultatel solving and how is that benefiting you?** Utilizing ULTATEL we were able to eliminate all physical land line equipment and integrated our entire phone system via Microsoft Teams. ### 23. Great Service and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Ultatel?** We switched to ULTATEL after 7 years with another carrier. I wish we had switch sooner! The customer service is outstanding and I can actually talk to a person! **What do you dislike about Ultatel?** We do have to pay local and federal taxes on our account. **What problems is Ultatel solving and how is that benefiting you?** We no longer have to worry about missed calls! ### 24. Best phone company around **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie R. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** From pricing to customer service, Ultatel is unmatched. They are incredibly quick to resolve any issues and provide great phone service. They made the implementation process seamless. **What do you dislike about Ultatel?** The app version of the phone has some bugs and could use further resources spent on it. **What problems is Ultatel solving and how is that benefiting you?** Customer support solves all issues. ### 25. Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Jinjer S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Ultatel?** They have a quick response time and are knowledgeable in their field. **What do you dislike about Ultatel?** Lack of personal contact. You do not a specific person that you deal with just an email with a call center response. **What problems is Ultatel solving and how is that benefiting you?** They have better customer service than our previous provider. ### 26. Happy Customer **Rating:** 5.0/5.0 stars **Reviewed by:** MaryAnn O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Ultatel?** Excellent communication and quick to reply. **What do you dislike about Ultatel?** I have no dislikes, Ultatel has been great to work with **What problems is Ultatel solving and how is that benefiting you?** Saving money on monthly phone bill ### 27. The best phone system for remote workers!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Elisha S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Ultatel?** I love how easy it was to set up and use! The features are highly user-friendly; we have text, fax, voicemail, phone system etc!! The customer service team is incredible; anytime we have an issue, they get back to us immediately! **What do you dislike about Ultatel?** Ultatel makes transferring calls, recording calls and taking calls a breeze! I wish it were easier to switch from phone calls to team calls to share screens with clients. Right now, the only way we know how to switch is to send an invite manually. **What problems is Ultatel solving and how is that benefiting you?** Ultatel makes it super easy to transfer calls to team members, text our clients, send and receive faxes and forward our phone line when needed! ### 28. Revolutionize **Rating:** 5.0/5.0 stars **Reviewed by:** Antoinette B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Ultatel?** Best ICLOUD Communication and affordable **What do you dislike about Ultatel?** Nothing at this time; nothing to dislike **What problems is Ultatel solving and how is that benefiting you?** It is helping my clients to consider a better ICLOUD system for telecommunication. ### 29. Clear call quality, web managed voip phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Eric O. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Ultatel?** reliable, quality, service. Implementation went very well. **What do you dislike about Ultatel?** limited control of phone system management **What problems is Ultatel solving and how is that benefiting you?** better teams integration, clearer calls, service that responds ### 30. Dependable, high-quality VOIP system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Ultatel?** The UltaTel system delivers on all features, functions, ease of use and level of custoemr service our company was looking for in a VOIP service for our medium-sized business **What do you dislike about Ultatel?** UltaTel was an unfamiliar brand to us when we were researching new VOIP systems, so there was an initial leap of faith in bringing them on. **What problems is Ultatel solving and how is that benefiting you?** A dependable phone system is a basic necessity of our business and UltaTel has delivered on this essential need. ### 31. Simple, great pricing, and a wonderful support staff **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie J. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Ultatel?** Great customer service! Theyr support team is really on it! Thanks. **What do you dislike about Ultatel?** The apps (w/ Teams) can be fussy sometimes. I've been sent some helpful documentation so I'll see if it works. **What problems is Ultatel solving and how is that benefiting you?** Great service with a Teams integration which helps us be more fluid & unified in our communication methods ### 32. Great customer service, very responsive the mobile app has some limitations on mobile data **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ultatel?** Customer Service is responsive and helpful. Using the app on wifi it works great and is very helpful for remote employees who work from set locations. **What do you dislike about Ultatel?** The mobile app on phones has limited functionality when using mobile data. Phone calls have major delays, frequent drops, and limited functionality. **What problems is Ultatel solving and how is that benefiting you?** Phone system for remote employees ### 33. Seamless Communication with ULTATEL **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Ultatel?** Flexibility. You can add and remove users and phone numbers as needed, on-the-go. This makes working with them a breeze for small business like mine. ULTATEL's flexibility and scalability also makes it extremely cost-effective. It's advanced features are also great, like voicemail-to-email transcriptions, call recording, etc. And, it's extremely easy to use. **What do you dislike about Ultatel?** Reliance on internet connection. Even though it's not something about ULTATEL itself (any VoIP provider will suffer from this), it's something that bothers me from time to time. **What problems is Ultatel solving and how is that benefiting you?** ULTATEL greatly reduced a very high phone bill I was paying. ULTATEL is also helping me and my team stay on top of client calls and requests with their great voicemail-to-email feature. ### 34. ULTATEL takes phones systems to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Katherine J. | Chief of Staff, Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Ultatel?** Integrations with several features and software like Microsoft teams, CRMs, etc. It makes much easier to sift through hundreds of sales emails and make calls straight from our CRM system. **What do you dislike about Ultatel?** Could it be free? Just kidding. They pack a ton of value for what they charge, and it's in fact one of the best prices available. The only thing I don't like much is the design of their admin dashboard. It feels a bit dated. **What problems is Ultatel solving and how is that benefiting you?** Our sales team kept complaining about lack of integration between our CRM and phone system. This is now 100% solved. We also use Microsoft Teams for internal comns and with ULTATEL we never need to leave it. Everything is in there. ### 35. Perfect for agencies of all sizes! **Rating:** 5.0/5.0 stars **Reviewed by:** Zac A. | Head of Audience and Traffic Analytics, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Ultatel?** We enjoyed a lot how easy it was to get set and start using. But what really blew our minds was the speed and reliability of their mobile app. We used Nextiva before and issues happened very frequently. From the app crashing to SMSs and call records that just vanished. We feel we can trust our phone provider now. **What do you dislike about Ultatel?** I'd like a more modern design in the backend where we manage our accounts. **What problems is Ultatel solving and how is that benefiting you?** Our previous phone system provider lacked reliability. We were always concerned that we might be losing clients calls and texts. Their app also frequently crashed. So ULTATEL came to fix and those problems and it aced in this proceess. ### 36. Amazing Service If You're Looking for Reliable Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Gladys W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Ultatel?** ULTATEL's mobile app is excellent. Notifications are fast and reliable, and you really never miss a client. We are a distributed team working from several locations, so for us it was really important to make sure all team members receive the phone notifications. **What do you dislike about Ultatel?** So far, I can't think of any downsides. If I have to complain about something, it would be my mobile connection, but this has nothing to do with ULTATEL. **What problems is Ultatel solving and how is that benefiting you?** We are a new self-funded start-up. When we started looking into unified communication solutions, everything was really pricey and with a high requirement in terms of user seats. With ULTATEL, we're getting the same enterprise-level service, but only for the users we actually need. ### 37. Very rare technical problem happens, wonderful customer service, affordable price, nice people. **Rating:** 5.0/5.0 stars **Reviewed by:** Shabnam B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Ultatel?** Very Caring, very polite & helpfull employees. **What do you dislike about Ultatel?** There is nothing I dislike about ULTATEL. **What problems is Ultatel solving and how is that benefiting you?** Transffering all the income calls on the office phones to my celphone, actully I should say all the ULTATEL services. ### 38. ULTATEL makes connecting with your team on the ground a breeze! **Rating:** 5.0/5.0 stars **Reviewed by:** Donald D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Ultatel?** Easy of use. We have a team of shoppers and delivery persons in the ground, and it was a hassle to communicate and coordinate with them effectively. ULTATEL changed that, and now everything is a breeze. We can have group chats, interact with costumers, etc, and everything from the same platform. **What do you dislike about Ultatel?** In order to effectively use it on mobile devices, you need to have an internet connection. If shopper are inside malls, they sometimes have hard time getting a decent connection. We have instructed them to always connect to wifi to avoid this type of issue, and this seems to have solved the problem. **What problems is Ultatel solving and how is that benefiting you?** ULTATEL helped us solve the communication with our shoppers and delivery team. Before ULTATEL we tried WhatsApp and other platforms, and while they work well, they also lack user control and other admin features. ### 39. Easy deployment and great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Mateus R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Ultatel?** I was a bit unsure to change my phone provider, but ULTATEL's system is really easy to use, and customer support is always available to answer any questions. **What do you dislike about Ultatel?** So far I had nothing to dislike since they offer a much more reliable service than my last provider. **What problems is Ultatel solving and how is that benefiting you?** First of all, ULTATEL is cheaper than my last provider, which is always good. Other than that, I need to be constantly in talks with clients and coworkers, and ULTATEL's phone system is doing great for that. ### 40. Glad To Use Ultatel For Our Telecommunication Needs **Rating:** 5.0/5.0 stars **Reviewed by:** D'Anza A. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ultatel?** Great customer service and willing to help out in every way needed. We haven't had any issues with our phones which always is a good thing! I recommend Ultatel! **What do you dislike about Ultatel?** Nothing to dislike, so far so good. I've been making payments online and it's easy to navigate **What problems is Ultatel solving and how is that benefiting you?** That it is easy to use and navigate. ### 41. Great VoIP Service for Agencies and Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Charles Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ultatel?** Their setting up process was great and their customer support is also top notch. In my experience, much better than competition. Overall, the service is more or less the same of what we got elsewhere, but the facility with which we can contact their customer support is just mind blowing. **What do you dislike about Ultatel?** Nothing I can think of. Everything has been spotless so far. **What problems is Ultatel solving and how is that benefiting you?** With ULTATEL we could connect our phone with email, sms and other types of communication like Social, all within our CRM. ### 42. Best VoIP service and software I have used ever! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ultatel?** The integrations ULTATEL provides between several different services and tools is perfect. You can connect ULTATEL to MS Teams, Pipedrive, and several other tools. The digital world isn't compartmentalized like other services would like you to think. ULTATEL understood that and created the best software integrations I have ever saw. **What do you dislike about Ultatel?** Their admin backend looks old, but I believe they are working on their design and brand and this should be in their pipeline. However, it's still functional and extremely fast. Much faster than competitors btw. **What problems is Ultatel solving and how is that benefiting you?** Integration between phone, comm's platform and software we use every day. Also, their integration with CRMs like Pipedrive is PRICELESS. On top of that, we never had reliability issues again after migrating to ULTATEL ### 43. Good exp **Rating:** 5.0/5.0 stars **Reviewed by:** Sal A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about Ultatel?** good support, local and quick access to support **What do you dislike about Ultatel?** few times outages per year, need to have good monitoring system for internal infrastructure so they can notify end users promptly. **What problems is Ultatel solving and how is that benefiting you?** VOIP/Clients ### 44. ULTATEL Cares About You and Your Business (Amazing Customer Support) **Rating:** 5.0/5.0 stars **Reviewed by:** Martin A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Ultatel?** The most helpful and biggest upside of using ULTATEL is the reliability of their customer support. I tried other VoIP services before, and their customer support is usually a nightmare. On top of that, all ULTATEL features and UI are really simple and straightforward to use. **What do you dislike about Ultatel?** Absolutely nothing. I just wish I had known them earlier. **What problems is Ultatel solving and how is that benefiting you?** The automatic call routing works flawlessly and solved a big issue we had. Since we work across several cities, we have had issues with our auto-attendant before. After we subscribed to ULTATEL everything works perfectly now. ### 45. Ultatel Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Juneil T. | Data Entry Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2023 **What do you like best about Ultatel?** Ultatel is very convenient and easy to use. **What do you dislike about Ultatel?** I've noticed that it crashes sometimes and don't detect my phone number. **What problems is Ultatel solving and how is that benefiting you?** Their support center responds real-time. ### 46. World Class Phone With Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ultatel?** Remember when phones were old and boring and made only calls? ULTATEL changed that. Now you can connect your phone with every single business analytics tool you use on your business. **What do you dislike about Ultatel?** You can't make or receive calls without internet. But that's not an ULTATEL drawback, that's how VoIP works. **What problems is Ultatel solving and how is that benefiting you?** We had a hard time contacting and automating text messages to our customers. With ULTATEL, we can do this now from inside our CRM. This helped us increase our post-sales efficiency by 15%. ### 47. Wow, fantastic service at very affordable price with a whole host of features **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Ultatel?** This has been a fantastic experience. I have tried other VOIP solutions and there were issues that ended up being my problem. Not so with Ultatel. **What do you dislike about Ultatel?** Great service. I wish I had done this earlier. **What problems is Ultatel solving and how is that benefiting you?** We are adding employee's and we needed to be able to more seamlessly communicate between teen members. What we got was that communication and a very slick phone system that allows us to more easily communicate via voice and sms. ### 48. best VOIP provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Ultatel?** 24/7 customer service support, always there to handle the team and application, speedy reply to the team, open to call/connect with the world. **What do you dislike about Ultatel?** late advice about updates, need more info when system is down **What problems is Ultatel solving and how is that benefiting you?** connecting to the world. ### 49. Great user experience, perfect sound quality **Rating:** 5.0/5.0 stars **Reviewed by:** Lina S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ultatel?** Call quality while using ULTATEL's app is perfect. Much better than the previous company we were using. Their customer support is very helpful too. **What do you dislike about Ultatel?** I wish it was a bit cheaper, but I think you get what you pay for. I tried cheaper solutions in the past and they were very bad. **What problems is Ultatel solving and how is that benefiting you?** We had issues in the past with call quality during our sales calls. ULTATEL solved it. ### 50. All In One Communication Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Bianca F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Ultatel?** For my team and me, the most helpful thing about ULTATEL is its features, especially the auto attendant, call analytics, and video conferencing. **What do you dislike about Ultatel?** At the moment, I have nothing to dislike. **What problems is Ultatel solving and how is that benefiting you?** ULTATEL is helping with both internal and external communication at my company. Its platform is really simple to use, and we have all the features needed. - [View Ultatel pricing details and edition comparison](https://www.g2.com/products/ultatel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+12%3A52%3A09+-0500&secure%5Bsession_id%5D=cc19bfe8-b52d-44a4-ad17-870853a3583b&secure%5Btoken%5D=c7e7422ab66ba6de8780ce2f869a73a7fc2b388c526d8a112bd3a9d7f33a2644&format=llm_user) ## Ultatel Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Teams Integration](https://www.g2.com/products/microsoft-teams-integration/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Ultatel Features **Channels** - Voice - Mobile SMS - Email **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Ultatel Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,500 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,323 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,386 reviews)