I love Ultatel for its ease of using the phone system, making inter-office communication and speaking to customers smooth. It's great that I have voicemail available and can easily make changes online. Getting emails when there's a voicemail is really handy. I also appreciate the online fax feature, receiving faxes electronically saves a lot of time that was previously spent scanning. Switching from a landline with Frontier to Ultatel saved the company a lot of money and brought a lot of perks. Our phone system was old and outdated, but now it feels like we're progressing and becoming more efficient. The setup was super easy, thanks to the excellent customer service at Ultatel. Review collected by and hosted on G2.com.
It would be more effective if we could put calls on hold and any phone in the factory can pick up the call. 'Park' only works on the phones that have a dedicated phone number. 'Park' also limits the number of folks listed for the speed dial. Review collected by and hosted on G2.com.
Thank you for the detailed and thoughtful review! We’re so glad to hear Ultatel has helped improve your team’s communication, efficiency, and overall experience. It’s great to know the transition from your previous system brought both cost savings and added value.
We also appreciate your feedback on call handling and park functionality. Insights like this are incredibly helpful, and we’ll be sure to share it with our team as we continue to improve the experience.