Customer service is very responsive and it's great to talk to a real person who understands my needs.

I love Ultatel for its ease of using the phone system, making inter-office communication and speaking to customers smooth. It's great that I have voicemail available and can easily make changes online. Getting emails when there's a voicemail is really handy. I also appreciate the online fax feature, receiving faxes electronically saves a lot of time that was previously spent scanning. Switching from a landline with Frontier to Ultatel saved the company a lot of money and brought a lot of perks. Our phone system was old and outdated, but now it feels like we're progressing and becoming more efficient. The setup was super easy, thanks to the excellent customer service at Ultatel.

In terms of competitive pricing, they were as good as anyone that I researched. More importantly, when I submit a question or a support request via email, I get a response immediately that a service ticket has been created. 95% of our questions or requests get solved within 30 minutes to an hour max. Also, we haven't had any technical issues with Ultatel. Service has been up and running continuously in the almost 2 years that we've been a customer. Finally, initially setting up the service was a breeze. I sent them a couple of spreadsheets with data from our last phone supplier, and they took care of the rest. The last phone provider that we had put all of that effort on me, and quite honestly, I didn't have the time to deal with it. All I wanted was a perfectly working phone system with limited integration effort on our side, and that's what we got.