Best Speech Analytics Software - Page 4
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Featured Speech Analytics Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio
- Salesforce Administrator
- Financial Services
- Staffing and Recruiting
- 56% Mid-Market
- 33% Small-Business
1,526 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Stratifyd is the only next-gen experience analytics platform powered by Smart AI™ that empowers people of all skill levels to move beyond traditional customer experience analytics. By surfacing insigh
- 70% Enterprise
- 20% Mid-Market
1,013 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CoMagic is a static and dynamic call tracking platform that provides analytics.
- Marketing and Advertising
- 71% Small-Business
- 29% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Braxtel’s Contact Centre analytics is a powerful feature rich module that enables the visualisation and reporting on historical and realtime performance. Share live and interactive reports or dashboar
- 75% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Text and Sentiment Analytics
- 50% Enterprise
- 25% Mid-Market
306 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experi
- Consumer Goods
- Financial Services
- 77% Enterprise
- 18% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpo
- 75% Mid-Market
- 25% Small-Business
910 Twitter followers
- Overview
- User Satisfaction
- Seller Details
CognitiveView is an AI Governance and Compliance Automation platform that helps companies build trust in their AI systems by making Responsible AI measurable, explainable, and auditable. Designed f
- 67% Small-Business
48 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CallZen is an AI-powered solution designed for large-scale contact centers, providing comprehensive call audits, performance management, and custom report generation. Its intelligent feature set inclu
- 50% Mid-Market
- 50% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI a
- 60% Mid-Market
- 20% Enterprise
1,475 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, wh
- Computer Software
- Information Technology and Services
- 53% Mid-Market
- 25% Enterprise
1,285 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, usi
- 73% Mid-Market
- 18% Enterprise
235 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
PolyAI builds customer-led voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how th
- 50% Enterprise
- 25% Mid-Market
2,306 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increas
- Marketing and Advertising
- Information Technology and Services
- 64% Small-Business
- 36% Mid-Market
234 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep
- Information Technology and Services
- Computer Software
- 52% Mid-Market
- 28% Small-Business
11,174 Twitter followers
