Since implementing the tool last year, this reviewer finds it user-friendly and effective for real-time support. They have not yet identified any aspects they dislike.
View Full ReviewEpiAnalytics Conversational AI Reviews (4)
EpiAnalytics Conversational AI Reviews (4)
It is like having an assistant that automatically organizes and files voice data for you in predetermined spots. This helps you to be able to go back to find and utilize that data for whatever the situation may be. Review collected by and hosted on G2.com.
Nothing that I can think of. It will only get better over time. I think it will give AWS a run for their money. Give it a try, you will not be disappointed. Perfect for training. Review collected by and hosted on G2.com.

They have many unique solutions that are outstanding in the industry and provide an easy-to-use interface that the average user can also understand. It works well with our business needs. Review collected by and hosted on G2.com.
In some cases, the TextBI and Voice-to-Text Analytics yielded to untruthful and misleading results. However, it gets better once it has more data points to analyse and false items are marked properly. Review collected by and hosted on G2.com.
EpiAnalytics, Inc., provided artificial intelligence and machine learning solutions that transformed our corporate textual data and provided business intelligence. Their solutions seamlessly integrated with our organization's data and business processes. We now use the solution to increase customer loyalty, facilitate innovation, provide a voice to our employees and customers and to support critical business decisions. Review collected by and hosted on G2.com.
I am not sure on how much they will be investing in the more SMB targeted product. Hopefully we will grow enough to where we can afford the more expensive, enterprised grade platform; even though our solution now does provide most enterprise level functions at SMB cost. Review collected by and hosted on G2.com.
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