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CallJourney

By Call Journey

3.8 out of 5 stars

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CallJourney Media

CallJourney Demo - Focus on improving employee experience
Conversation intelligence helps improve the employee experience by providing insights and support to help employees feel more confident, productive, and valued in their roles. This improves job satisfaction, employee retention, and overall business success.
CallJourney Demo - Understand customer needs and pain points
Understanding customer needs and pain points helps businesses optimize their processes to provide a better customer experience. This increases customer loyalty and repeat business, increasing productivity and revenue. Call Journey CI’s cutting-edge AI technology allows for more accurate, detailed...
CallJourney Demo - Focus on fixing business data with intelligence data
Multidimensional insights provide deeper insights into the root causes of customer issues. By analyzing the content and context of customer interactions, Call Journey CI identifies patterns and trends that are otherwise hidden in the data.
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CallJourney Reviews (4)

Reviews

CallJourney Reviews (4)

3.8
4 reviews

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Eric F.
EF
Owner/ Lead Consultant
Small-Business (50 or fewer emp.)
"Good AI Voice Software, but there are better ones available on the market."
What do you like best about CallJourney?

Once trained, the AI does a decent job voicing the projects you have assigned it. It has a free mode, which is a benefit for users who can't afford the more pricy Ai voice softwares on the market. The customer service is nice, and they certainly try to be helpful. That unfortunately, is all the positives I can come up with for this software. Review collected by and hosted on G2.com.

What do you dislike about CallJourney?

For starters, its not easy to use. You actually have to "teach" the Ai proper voice inflections and snetances in order for it to sound organic. Its not at all easy to intergrate, in particular if you don't use Windows (I use a Mac) as the software always loads automatically in windows (or tries to) which creates headaches. The bitrate is also incredibly slow, to the point where, when combined with the 15 second watermark, makes the free version of the software pretty much useless. There are just too many superior softwares out there to choose this particular one. Review collected by and hosted on G2.com.

Mufaddal D.
MD
Sales consultant
Mid-Market (51-1000 emp.)
"Automated journey orchestration"
What do you like best about CallJourney?

It has good configurable drag and drop capabilities with multi dimensional reporting Review collected by and hosted on G2.com.

What do you dislike about CallJourney?

Integration with third party systems is not readily available Review collected by and hosted on G2.com.

Z D.
ZD
Consultant
Mid-Market (51-1000 emp.)
"Adaptive drag and drop user interface"
What do you like best about CallJourney?

It has amazing configurable interface for all events and actions to be handled in an effective manner Review collected by and hosted on G2.com.

What do you dislike about CallJourney?

Customizations beyond a point becomes difficult and there are no audit logs to trace user and system activities which makes it less secure Review collected by and hosted on G2.com.

Vikrant K.
VK
Key Account Manager (recruitment)
Mid-Market (51-1000 emp.)
"Best language and automated conversation analyzing software in market"
What do you like best about CallJourney?

There is many qualities in this software but speech analyzing and monitoring the conversation of my client or internal process is I like most, it made my work very easy. Review collected by and hosted on G2.com.

What do you dislike about CallJourney?

Nothing so far everything is great about Call Journey. Review collected by and hosted on G2.com.

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