--- title: EpiAnalytics Conversational AI Reviews meta\_title: 'EpiAnalytics Conversational AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how EpiAnalytics Conversational AI works for a business like yours. aggregate\_rating: rating\_value: 3.6 review\_count: 4 scale: '5' date\_modified: '2026-06-21' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # EpiAnalytics Conversational AI Reviews & Product Details Text and Sentiment Analytics * * * Seller [EpiAnalytics](https://www.g2.com/sellers/epianalytics) Discussions [EpiAnalytics Conversational AI Community](https://www.g2.com/products/epianalytics-conversational-ai/discuss) Overview by Jim Vecchio (Co-Founder, President) Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ View All Alternatives ](https://www.g2.com/products/epianalytics-conversational-ai/competitors/alternatives) AP ankush p. Security Consulatant Enterprise (\> 1000 emp.) 8/5/2024 "EpicAnalytics Conversational AI-Innovative tool" 4.5/5 What do you like best about EpiAnalytics Conversational AI? It is an user friendly tool which help in relatime.This tool is easy to implement and easy to integrate.This tool is having a good customer support.These tool we are using from last year in our organization and it is very good. Review collected by and hosted on G2.com. What do you dislike about EpiAnalytics Conversational AI? Till now we haven't observe anything thing which can be a dislike one. Review collected by and hosted on G2.com. What problems is EpiAnalytics Conversational AI solving and how is that benefiting you? EpicAnalytics Conversational AI are solving challenge of analyzing large volumes of data in realtime.It is helping to identykey trends and issues in customer service.It is improving bussiness operational efficiency and customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CB Chris B. Wireless Sales Executive Small-Business (50 or fewer emp.) 5/24/2022 "Experience AI With Ease" 3/5 What do you like best about EpiAnalytics Conversational AI? It is like having an assistant that automatically orginaizes and files voice data for you in predetermined spots. This helps you to be able to go back to find and utilize that data for whatever the situation may be. Review collected by and hosted on G2.com. What do you dislike about EpiAnalytics Conversational AI? Nothing that I can think of. It willl only get better over time. I think it will give AWS a run for their money. Give it a try, you will not be dissapointed. Perfect for training. Review collected by and hosted on G2.com. Recommendations to others considering EpiAnalytics Conversational AI: Make sure you give it a chance. It is different to learn but it saves a ton of money veersus the other "big tech" companies. Review collected by and hosted on G2.com. What problems is EpiAnalytics Conversational AI solving and how is that benefiting you? Using it for training purposes I think is the most useful to me at this point. Being able to go to a certain type of call and use it as an example is very beneficial. Voice to Text is always a great benefit as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dávid F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dávid F.") DF Dávid F. Branding Responsible Mid-Market (51-1000 emp.) 6/24/2022 "They provide top notch solution to all kinds of AI developments" 4.5/5 What do you like best about EpiAnalytics Conversational AI? They have many unique solutions that are outstanding in the industry and provide an easy-to-use interface that the average user can also understand. It works well with our business needs. Review collected by and hosted on G2.com. What do you dislike about EpiAnalytics Conversational AI? In some cases, the TextBI and Voice-to-Text Analytics yielded to untruthful and misleading results. However, it gets better once it has more data points to analyse and false items are marked properly. Review collected by and hosted on G2.com. What problems is EpiAnalytics Conversational AI solving and how is that benefiting you? To process our massive number of customer service calls and written exchanges for quality assurance and analytics purposes in order to improve client communication. Review collected by and hosted on G2.com. Show More 7/6/2022 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Enterprise (\> 1000 emp.) 8/24/2021 "AI For the Future" 2.5/5 What do you like best about EpiAnalytics Conversational AI? EpiAnalytics, Inc., provided artificial intelligence and machine learning solutions that transformed our corporate textual data and provided business intelligence. Their solutions seamlessly integrated with our organization's data and business processes. We now use the solution to increase customer loyalty, facilitate innovation, provide a voice to our employees and customers and to support critical business decisions. Review collected by and hosted on G2.com. What do you dislike about EpiAnalytics Conversational AI? I am not sure on how much they will be investing in the more SMB targeted product. Hopefully we will grow enough to where we can afford the more expensive, enterprised grade platform; even though our solution now does provide most enterprise level funtions at SMB cost. Review collected by and hosted on G2.com. What problems is EpiAnalytics Conversational AI solving and how is that benefiting you? To be able to review and manage employee conversations and comments effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of EpiAnalytics Conversational AI for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 2 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 3 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 4 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. 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No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 6 ![RingEX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX Logo") RingEX 4.2 (1,428) AI-powered communications that redefines customer engagement for modern teams. ](https://www.g2.com/products/ringex/reviews "RingEX")[ 7 ![Invoca Logo](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca Logo") Invoca 4.5 (967) Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies ](https://www.g2.com/products/invoca/reviews "Invoca")[ 8 ![CTM Logo](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM Logo") CTM 4.5 (761) CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. ](https://www.g2.com/products/ctm-ctm/reviews "CTM")[ 9 ![Sprinklr Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service Logo") Sprinklr Service 4.3 (753) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. ](https://www.g2.com/products/sprinklr-service/reviews "Sprinklr Service")[ 10 ![Dialpad Support Logo](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support Logo") Dialpad Support 4.4 (707) Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. ](https://www.g2.com/products/dialpad-support/reviews "Dialpad Support") [Show More](#) ## Questions about EpiAnalytics Conversational AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about EpiAnalytics Conversational AI ](https://www.g2.com/products/epianalytics-conversational-ai/discussions/new) GU Guest User What is EpiAnalytics Conversational AI used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-epianalytics-conversational-ai-used-for) [ View all Discussions ](https://www.g2.com/products/epianalytics-conversational-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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